On September 11th, I asked this company how much we owed for back pay. My husband and I have been renting with this storage facility for years. It has changed businesses multiple times in that time frame and honestly this has been the worse company to work with. They told us our total amount due would be $591.80. I asked multiple times just to be sure which I do have screen shots of all correspondence, if needed. We sent out our money order post dated by September 27th which was the agreed upon date. She acknowledged even that she had received it by October 3rd and then told us we needed an extra $245.90. My husband and I are on disability and this was a stretch just to pay the $591.80 but we didn't pay another debt due just so we could pay them and keep our belongings. She then told us after we told her we couldn't afford the extra money right now that unless we pay it they would put our stuff to auction by October 11th. We're uncertain if this is even legal as she just told us on October 3rd about the auction. I was always under the impression that we had to be given a certain time frame that our stuff would be sold in auction anyway! That's literally a week and 2 days notice as she didn't say anything about an auction until after we had already sent the money order and paid in full. Either we would like more allowance to get this paid or at least to tell others about this companies business ethics as they are very corrupt and don't keep their patrons informed along the process. I do know that storage facilities do have to let the customers know when they are being evicted and we did ask every step of the way. We asked what we owed and no where was it mentioned that we our stuff would be put in auction. It is really disturbing and distressing to see a company turn especially on such loyal customers as my husband and myself. For shame on this company and all they stand for. No one should support them! This is how they treat a veteran and his wife.
Division Ave Self Storage Reviews
On September 11th, I asked this company how much we owed for back pay. My husband and I have been renting with this storage facility for years. It has changed businesses multiple times in that time frame and honestly this has been the worse company to work with. They told us our total amount due would be $591.80. I asked multiple times just to be sure which I do have screen shots of all correspondence, if needed. We sent out our money order post dated by September 27th which was the agreed upon date. She acknowledged even that she had received it by October 3rd and then told us we needed an extra $245.90. My husband and I are on disability and this was a stretch just to pay the $591.80 but we didn't pay another debt due just so we could pay them and keep our belongings. She then told us after we told her we couldn't afford the extra money right now that unless we pay it they would put our stuff to auction by October 11th. We're uncertain if this is even legal as she just told us on October 3rd about the auction. I was always under the impression that we had to be given a certain time frame that our stuff would be sold in auction anyway! That's literally a week and 2 days notice as she didn't say anything about an auction until after we had already sent the money order and paid in full. Either we would like more allowance to get this paid or at least to tell others about this companies business ethics as they are very corrupt and don't keep their patrons informed along the process. I do know that storage facilities do have to let the customers know when they are being evicted and we did ask every step of the way. We asked what we owed and no where was it mentioned that we our stuff would be put in auction. It is really disturbing and distressing to see a company turn especially on such loyal customers as my husband and myself. For shame on this company and all they stand for. No one should support them! This is how they treat a veteran and his wife.