After reading other reviews with this company, I am embarrassed to admit that we, too, were totally taken advantage of by this company.
We booked with Divine moving in August of 2017 for a move in Sept 2017.
After we gave our initial deposit and a basic list of inventory we were told by Corey that the quality assurance manager, Brandon, would be contacting us for a complete list of all our items that needed to be moved.
Brandon contacted us a few days before our planned move and when we were going over the list of items to be moved he kept stating "Well, that wasn't on the original list". I explained to Brandon that I was told by Corey that he would be taking the final inventory. Brandon said that what we needed to move was way more than what could fit with our original quote and that his advice to us was to pay an additional 3,000 deposit to hold the whole semi truck for us to use. He explained that if we didn't use the entire truck, we would receive the money back we put down to reserve the complete semi-truck.
After giving a further deposit, Brandon told us that Best Moving Company would be arriving on the designated date to move us. What? We were under the impression that Divine Moving Company was going to pick up and deliver our furniture in 3-5 days! Instead at this time we were told that they were just the broker.
Unfortunately, we believed the ever so smooth Brandon and put our trust in him that things would indeed work out the way he told us. He even said "You guys should go out and have a nice steak dinner knowing that it's all been handled".
When Best Moving Company arrived to move us, they came with 2- 26 ft trucks rather than a semi-truck. They said they were told by Divine moving that this would be sufficient. (We were moving a small ranch which is why we thought we had reserved the complete semi-truck)
We were told by Best Moving that Brandon had misinformed us and that they never reserve whole trucks but instead charge by the cubic foot.
I'm sure at this time you are thinking that we really are a couple of fools, and you'd be right. We took Brandon's word instead of reading the pages of fine print. A lesson learned by a couple of honest people who weren't used to negotiating with dishonest, lying and completely untrustworthy people.
So now, we have two trucks instead of a semi, and all of our items won't fit in these two trucks. We had already put a deposit down of over 3,000 and were told by Best Movers that it would be an additional 3000-4000 more than what we were quoted for the full use of the both of their trucks.
We didn't have a lot of options at this point and tried to get Brandon on the phone to talk to him. We were able to reach the woman taking calls who was in charge of the weekend calls at this time. She said she was unable to reach Brandon and he wasn't returning her calls. She was insistent that she needed to know whether we were going to use Best Movers or if she needed to have them drive back the 6 hours they had come from Las Gatos, CA in order to move us. We told her that we would let her know after talking to Brandon. (This was now about 5 pm. pacific time and 8 pm Florida time)
Brandon finally called us back, his voice dripping with sugary sweetness. He asked to talk to the guy in charge at Best Movers who was sitting and waiting for the word on whether to load our stuff or not.
We had the phone on speaker when we handed it to the mover and Brandon said to him: "What the fu-- are you doing telling the customers that it's gonna cost them another 3,000 more when you haven't even got their stuff on the truck? Get their sh-- on the truck and we will get you your money or they won't get their sh-- back." The mover tried explaining to Brandon that he didn't work that way and he needed to keep his customers, workers and boss happy and this was not how he handled business.
Brandon continued using foul language and calling the mover "Bro" in which the mover corrected him by saying "I'm not your Bro" After a yelling match in which Brandon continued to belittle the mover and act as if this were the movers fault, the phone was passed back to us. Brandon switched back to his sugary sweet voice and told us that it was all handled and to let the movers load our stuff and that we wouldn't be charged any extra.
Brandon was totally unaware that we had heard the whole conversation he had had with the mover at this time. We once again repeated back to him what he had told us as far as what the terms were and that we wouldn't be charged any extra, we informed Brandon that we had heard the whole conversation (And also recorded some of it) that he had with the mover. Brandon at that time stated to us "You'd better find yourself a good attorney" and hung up the phone.
Unfortunately, Best Movers did not get our items to us for over a month, many were broken and some didn't even belong to us.
Divine Group Moving Company ... "Buyer Beware" The worst moving company in USA . Ben Weiss behaves like cantankerous animal. You like to hear the recorded conversation , please don.t hesitate to get in-touch with me . Beware of doing business with this company . Ben call me aggressively ten times for my business and canceled my contract after two weeks on the dead time to move from the location less that 24 hours . We shall meet in court anyway. The managing director is worst than Ben
They have several disgruntles staff that were incoherence with their duties , unfortunately I was told this is family business. Better business bureau has to explain the intrinsic values for the rating of such poor performance company as a forfeited rating and false advertisement with false intent to promoting one the most scrupulous business in USA
Ben was most ever rudness staff thatI had ever met inlife He said .Just answer me yes or no or short off . All the conversation was recorded and will be seen on youtube
We encourages anyone beign rip-off by this comapny to join the on going class action with your notification to [email protected]
Olivia the sales woman I spoke to was super reassuring and kind. She went over everything with me and was very on top of it. She said they would be there between 10-12 on Saturday. Come Saturday at 12:15 no one shows up and no one calls. I call and am told someone will call me back in 10. I call back 20 minutes later and still nothing. It’s 12:40 and Kailey calls. Says she can’t get in touch with the dispatcher. (Apparently they aren’t the moving company, they are only a broker for other companies). She then continued on to say that in the contract they have a 48 hour window to be at out location after the specified time. 48 hours. No one told us about this. Finally she gets in contact with Ruby and he said he can’t be there until noon on Sunday. He said they were caught up in the fires in California. Olivia told me they had a truck 45 mins away that they needed to move that was ready to go and sitting and waiting. I asked Ruby when he knew that they couldn’t make it through the fires. He said Friday at 6 pm. I asked him why he didn’t call and tell us since he knew he would be late. He said he forgot. And that was that. No follow up from Divine Company. No follow up from Ruby and no. one. showed. Terrible company. AMAZING at sales. Zero customer service. Acts as it they did nothing wrong. Never once apologized. Run away as fast as you can. In response to the owner - I want the deposit back. The fact that you weren't in communication with the mover DAYS before is irresponsible. Also the fact that you said a truck was 45 minutes away, waiting to be moved. Was a lie. The fact that in the contract you say you have 48 hours after the 2 hour window to show and you don't go over that in the call? Unethical. I demand the deposit back. For the lies and lack of responsibility and ethics from your company
DO NOTTT!!!! Use this company They are the biggest scam artists out there. They are a broker and no not care about you or your belongings. You will always pay more. I can not belive they fooled me. I hope i never have to see any of them. For one the quoted me a super low price should have been my first red flag but i trusted them and did not think they treat me they way they did. They have literally runined my life for the next three years do not believe a word they say. Please save yourself from what they put me threw and go with someone more repituble. BIGGEST MISTAKE OF MY LIFE DONT LET IT BE YOURS TOO........!!!!!!!!!!!!!!!!! Sincerley, CF.
Divine Moving Group Reviews
I am missing a lot of items and some of my electronics that they deliver are not working. I am missing the following items:
iphone 5
piano.yamaha keyboard
suit case including a lot of stuff like watches,awards.shower speaker. ihome. harmon kardon
samsung wireless sound system is mssing
photo given from my previous work that was signed by almost 50 people is gone and i will not let them go for this
vaccume and swiffer
a whole box included weight machine. mens grroming kits ,bathroom accessories etc
office chair
professional studio micorophone
and many many more items
After reading other reviews with this company, I am embarrassed to admit that we, too, were totally taken advantage of by this company.
We booked with Divine moving in August of 2017 for a move in Sept 2017.
After we gave our initial deposit and a basic list of inventory we were told by Corey that the quality assurance manager, Brandon, would be contacting us for a complete list of all our items that needed to be moved.
Brandon contacted us a few days before our planned move and when we were going over the list of items to be moved he kept stating "Well, that wasn't on the original list". I explained to Brandon that I was told by Corey that he would be taking the final inventory. Brandon said that what we needed to move was way more than what could fit with our original quote and that his advice to us was to pay an additional 3,000 deposit to hold the whole semi truck for us to use. He explained that if we didn't use the entire truck, we would receive the money back we put down to reserve the complete semi-truck.
After giving a further deposit, Brandon told us that Best Moving Company would be arriving on the designated date to move us. What? We were under the impression that Divine Moving Company was going to pick up and deliver our furniture in 3-5 days! Instead at this time we were told that they were just the broker.
Unfortunately, we believed the ever so smooth Brandon and put our trust in him that things would indeed work out the way he told us. He even said "You guys should go out and have a nice steak dinner knowing that it's all been handled".
When Best Moving Company arrived to move us, they came with 2- 26 ft trucks rather than a semi-truck. They said they were told by Divine moving that this would be sufficient. (We were moving a small ranch which is why we thought we had reserved the complete semi-truck)
We were told by Best Moving that Brandon had misinformed us and that they never reserve whole trucks but instead charge by the cubic foot.
I'm sure at this time you are thinking that we really are a couple of fools, and you'd be right. We took Brandon's word instead of reading the pages of fine print. A lesson learned by a couple of honest people who weren't used to negotiating with dishonest, lying and completely untrustworthy people.
So now, we have two trucks instead of a semi, and all of our items won't fit in these two trucks. We had already put a deposit down of over 3,000 and were told by Best Movers that it would be an additional 3000-4000 more than what we were quoted for the full use of the both of their trucks.
We didn't have a lot of options at this point and tried to get Brandon on the phone to talk to him. We were able to reach the woman taking calls who was in charge of the weekend calls at this time. She said she was unable to reach Brandon and he wasn't returning her calls. She was insistent that she needed to know whether we were going to use Best Movers or if she needed to have them drive back the 6 hours they had come from Las Gatos, CA in order to move us. We told her that we would let her know after talking to Brandon. (This was now about 5 pm. pacific time and 8 pm Florida time)
Brandon finally called us back, his voice dripping with sugary sweetness. He asked to talk to the guy in charge at Best Movers who was sitting and waiting for the word on whether to load our stuff or not.
We had the phone on speaker when we handed it to the mover and Brandon said to him: "What the fu-- are you doing telling the customers that it's gonna cost them another 3,000 more when you haven't even got their stuff on the truck? Get their sh-- on the truck and we will get you your money or they won't get their sh-- back." The mover tried explaining to Brandon that he didn't work that way and he needed to keep his customers, workers and boss happy and this was not how he handled business.
Brandon continued using foul language and calling the mover "Bro" in which the mover corrected him by saying "I'm not your Bro" After a yelling match in which Brandon continued to belittle the mover and act as if this were the movers fault, the phone was passed back to us. Brandon switched back to his sugary sweet voice and told us that it was all handled and to let the movers load our stuff and that we wouldn't be charged any extra.
Brandon was totally unaware that we had heard the whole conversation he had had with the mover at this time. We once again repeated back to him what he had told us as far as what the terms were and that we wouldn't be charged any extra, we informed Brandon that we had heard the whole conversation (And also recorded some of it) that he had with the mover. Brandon at that time stated to us "You'd better find yourself a good attorney" and hung up the phone.
Unfortunately, Best Movers did not get our items to us for over a month, many were broken and some didn't even belong to us.
The whole thing has been a nightmare!
Divine Group Moving Company ... "Buyer Beware" The worst moving company in USA . Ben Weiss behaves like cantankerous animal. You like to hear the recorded conversation , please don.t hesitate to get in-touch with me . Beware of doing business with this company . Ben call me aggressively ten times for my business and canceled my contract after two weeks on the dead time to move from the location less that 24 hours . We shall meet in court anyway. The managing director is worst than Ben
They have several disgruntles staff that were incoherence with their duties , unfortunately I was told this is family business. Better business bureau has to explain the intrinsic values for the rating of such poor performance company as a forfeited rating and false advertisement with false intent to promoting one the most scrupulous business in USA
Ben was most ever rudness staff thatI had ever met inlife He said .Just answer me yes or no or short off . All the conversation was recorded and will be seen on youtube
We encourages anyone beign rip-off by this comapny to join the on going class action with your notification to [email protected]
Olivia the sales woman I spoke to was super reassuring and kind. She went over everything with me and was very on top of it. She said they would be there between 10-12 on Saturday. Come Saturday at 12:15 no one shows up and no one calls. I call and am told someone will call me back in 10. I call back 20 minutes later and still nothing. It’s 12:40 and Kailey calls. Says she can’t get in touch with the dispatcher. (Apparently they aren’t the moving company, they are only a broker for other companies). She then continued on to say that in the contract they have a 48 hour window to be at out location after the specified time. 48 hours. No one told us about this. Finally she gets in contact with Ruby and he said he can’t be there until noon on Sunday. He said they were caught up in the fires in California. Olivia told me they had a truck 45 mins away that they needed to move that was ready to go and sitting and waiting. I asked Ruby when he knew that they couldn’t make it through the fires. He said Friday at 6 pm. I asked him why he didn’t call and tell us since he knew he would be late. He said he forgot. And that was that. No follow up from Divine Company. No follow up from Ruby and no. one. showed. Terrible company. AMAZING at sales. Zero customer service. Acts as it they did nothing wrong. Never once apologized. Run away as fast as you can. In response to the owner - I want the deposit back. The fact that you weren't in communication with the mover DAYS before is irresponsible. Also the fact that you said a truck was 45 minutes away, waiting to be moved. Was a lie. The fact that in the contract you say you have 48 hours after the 2 hour window to show and you don't go over that in the call? Unethical. I demand the deposit back. For the lies and lack of responsibility and ethics from your company
DO NOTTT!!!! Use this company They are the biggest scam artists out there. They are a broker and no not care about you or your belongings. You will always pay more. I can not belive they fooled me. I hope i never have to see any of them. For one the quoted me a super low price should have been my first red flag but i trusted them and did not think they treat me they way they did. They have literally runined my life for the next three years do not believe a word they say. Please save yourself from what they put me threw and go with someone more repituble. BIGGEST MISTAKE OF MY LIFE DONT LET IT BE YOURS TOO........!!!!!!!!!!!!!!!!! Sincerley, CF.