Over a year ago I signed up for credit card processing and payment plan processing with Jeff Gates of DMS. I was quoted a set of rates for my processing and prices for new PCI compliant terminals that would process the new chip embedded credit cards. From day one the rates were higher than promised and there were many add on fees that were not disclosed in the sales process. Furthermore, the terminals they sold me were obsolete and will not read the chips in the new credit cards. I worked with Jeff for over a year, at one point he even promised me he would pay my cancellation fees if I was not happy. As time went along and nothing got resolved Jeff became less and less responsive to my calls and emails. As it sits now, I have cancelled my service with EVO, the processor they set me up with and in addition to the $1000 I paid for the terminals I will be out another $750 for cancelling the contract.
I have had no response to any form of communication from DMS in over 6 months. Even emails from EVO have gone unanswered. And by the way, they are not a direct processor like the claim to be, DMS is just a broker who will take a cut of your credit card fees and cost you more money.
Beware that the company has changed it's name but is stil ripping off customers in the same way. They charge $1200 for equipment that you dont even need, charge you for links that are free and lie about the finance company they make you sing up with. DO NOT USE THIS COMPANY! YOU WILL LOOSE MONEY!
Diverse Merchant Solutions Reviews
Over a year ago I signed up for credit card processing and payment plan processing with Jeff Gates of DMS. I was quoted a set of rates for my processing and prices for new PCI compliant terminals that would process the new chip embedded credit cards. From day one the rates were higher than promised and there were many add on fees that were not disclosed in the sales process. Furthermore, the terminals they sold me were obsolete and will not read the chips in the new credit cards. I worked with Jeff for over a year, at one point he even promised me he would pay my cancellation fees if I was not happy. As time went along and nothing got resolved Jeff became less and less responsive to my calls and emails. As it sits now, I have cancelled my service with EVO, the processor they set me up with and in addition to the $1000 I paid for the terminals I will be out another $750 for cancelling the contract.
I have had no response to any form of communication from DMS in over 6 months. Even emails from EVO have gone unanswered. And by the way, they are not a direct processor like the claim to be, DMS is just a broker who will take a cut of your credit card fees and cost you more money.
Beware that the company has changed it's name but is stil ripping off customers in the same way. They charge $1200 for equipment that you dont even need, charge you for links that are free and lie about the finance company they make you sing up with. DO NOT USE THIS COMPANY! YOU WILL LOOSE MONEY!