I ordered a wig from Divas wigs and about day 10-14, the hair started to mat behind my neck. I washed my wig in cold water, both the cap and the hair shrink. I ordered 150% density. The hair sheds badly, and I have made several attempts to contact Diva wigs for a refund with no luck. I reached out to my credit card and they will be handling. Expecting a refund soon.
Hi everyone. I am hoping that whoever is reading this, has stopped by this site prior to purchasing from divaslacewigs.
My insurance paid nearly $1000 for a wig from this place because I suffer from a condition called alopecia totalis. Needless to say, getting them to do this was a feat within itself. The owner whos name is Charly Sanders seems to have the sweetest personality. She was very helpful in getting everything processed. I thought she was doing me a favor by helping me out. That really wasn't the case. It was only because she was helping herself to the money they would be getting from this transaction.
I emailed her a pic of the hair texture that iI wanted and all of the specifications beforehand. When I got the wig I thought it was cute, but it wasn't what we discussed. I wanted the deep wavy/curly hair. When I got it it looked as if someone had hot rolled it with a curling iron.
I wet it to see if the curls would stay - just one little peice. 95 percent of the curl was gone without me putting anything else in it but water. I didn't even comb it.
I called and emailed her about my dissappointment with this wig. I told her about this and everyhting else I thought was wrong with it. Of course she didn't see most of the things I pointed out, but fine. I just wanted a quality wig I could wear without having to worry about it messing up a couple months down the line.
Since my main complaint about the wig was its texture, I want to focus on how she went about "rectifying" the situation. Thank goodness she couldn't deny that the texture was way off. At first she acted as if she didn't know I wanted the wig to be deep wavy/curly "in its natural state"! Huh??? I didn't ask for her to style a straight haired wig and curl it. But anyway...
She had the wig reprocessed with whatever they used, on top of whatever they had already processed it with in the beginning. She didn't get a wig with the hair texture I asked for in the !st place. I guess that would have eaten up too much of her profits. Forget about doing what's right. Oh no! She said THAT wig was mine
After waiting a good bit for her to return it, I looked at it and was thinking it looks decent. I did the water test again and a lot of the curl left. Since the wig was MINE I put it on combed it out with a wide tooth comb and wet it so the curls could be uniform. (Please keep in mind this is day one.) My wig retained maybe 15% of its curl and the rest of the hair looked like an afro. Not at all what I wanted. The hair is fried because of all those chemicals that was put in it.
When I posted my review of the wig on her facebook page, she was obviously annoyed at the fact that I did so. So she replied that the wig was paid for with medical assistance. I guess she thought I'd be embarrassed. Not at all. I have a legit medical condition. I have and still do pay my taxes. I think she should should have kept that fact to herself, being that she basically scammed taxpayers out of that money selling this crap. But it's all good.
I ordered a wig from Diva Wigs. And my experince was awful. The wig was poor quality. Looks like a child made the wig. It was not the correct color. The cut was sloppy and it was nothing like the picture. I would stress about getting my money back but I'm a take it as a lesson learned. I would love to upload pictures but im not able to. I emailed the person and all i kept getting was back n forth. No phone number to contact. I guess they rob who they want. But this was the worst expereince ever.
The wig I received from divaswigs was terrable. The color of it was was brassy and it was crunchy and dry like dolls hair. On top of it,the wig was way to big. So, I wanted to return it and get a refund considering it wasn't what I ordered. I finally talked them into returning it and getting a refund. I shipped it out to them the December 21,2018 and it is now 3/7/2018 and I haven't received a refund yet.
When I asked them if they received the wig yet, they said that the tracking wasn't showing up, when it clearly was. They haven't answered my emails back since they asked me if the tracking number is wrong and said they couldn't track it. Luckily I also filed a dispute with my credit card company just incase they would screw me over. They were trying to screw me over on 323.00 plus 20 more cause they said that I had to pay 20 for shipping cause they are stationed in China.
I would not recommend buying from them. They lie about the quilting of hair and everything about their wigs are terrable. I sent in all proof to my credit card company so I should be getting my money back soon. I would recommend bestlacewigs not divaswigs. It was their plan all along for them to get the wig back but not refund me. It has been around 10 weeks since I sent it back and still no refund!
DivasWigs.com Reviews
Poor Quality hair and cap
I ordered a wig from Divas wigs and about day 10-14, the hair started to mat behind my neck. I washed my wig in cold water, both the cap and the hair shrink. I ordered 150% density. The hair sheds badly, and I have made several attempts to contact Diva wigs for a refund with no luck. I reached out to my credit card and they will be handling. Expecting a refund soon.
Hi everyone. I am hoping that whoever is reading this, has stopped by this site prior to purchasing from divaslacewigs.
My insurance paid nearly $1000 for a wig from this place because I suffer from a condition called alopecia totalis. Needless to say, getting them to do this was a feat within itself. The owner whos name is Charly Sanders seems to have the sweetest personality. She was very helpful in getting everything processed. I thought she was doing me a favor by helping me out. That really wasn't the case. It was only because she was helping herself to the money they would be getting from this transaction.
I emailed her a pic of the hair texture that iI wanted and all of the specifications beforehand. When I got the wig I thought it was cute, but it wasn't what we discussed. I wanted the deep wavy/curly hair. When I got it it looked as if someone had hot rolled it with a curling iron.
I wet it to see if the curls would stay - just one little peice. 95 percent of the curl was gone without me putting anything else in it but water. I didn't even comb it.
I called and emailed her about my dissappointment with this wig. I told her about this and everyhting else I thought was wrong with it. Of course she didn't see most of the things I pointed out, but fine. I just wanted a quality wig I could wear without having to worry about it messing up a couple months down the line.
Since my main complaint about the wig was its texture, I want to focus on how she went about "rectifying" the situation. Thank goodness she couldn't deny that the texture was way off. At first she acted as if she didn't know I wanted the wig to be deep wavy/curly "in its natural state"! Huh??? I didn't ask for her to style a straight haired wig and curl it. But anyway...
She had the wig reprocessed with whatever they used, on top of whatever they had already processed it with in the beginning. She didn't get a wig with the hair texture I asked for in the !st place. I guess that would have eaten up too much of her profits. Forget about doing what's right. Oh no! She said THAT wig was mine
After waiting a good bit for her to return it, I looked at it and was thinking it looks decent. I did the water test again and a lot of the curl left. Since the wig was MINE I put it on combed it out with a wide tooth comb and wet it so the curls could be uniform. (Please keep in mind this is day one.) My wig retained maybe 15% of its curl and the rest of the hair looked like an afro. Not at all what I wanted. The hair is fried because of all those chemicals that was put in it.
When I posted my review of the wig on her facebook page, she was obviously annoyed at the fact that I did so. So she replied that the wig was paid for with medical assistance. I guess she thought I'd be embarrassed. Not at all. I have a legit medical condition. I have and still do pay my taxes. I think she should should have kept that fact to herself, being that she basically scammed taxpayers out of that money selling this crap. But it's all good.
Poor Quality Hair
I ordered a wig from Diva Wigs. And my experince was awful. The wig was poor quality. Looks like a child made the wig. It was not the correct color. The cut was sloppy and it was nothing like the picture. I would stress about getting my money back but I'm a take it as a lesson learned. I would love to upload pictures but im not able to. I emailed the person and all i kept getting was back n forth. No phone number to contact. I guess they rob who they want. But this was the worst expereince ever.
The wig I received from divaswigs was terrable. The color of it was was brassy and it was crunchy and dry like dolls hair. On top of it,the wig was way to big. So, I wanted to return it and get a refund considering it wasn't what I ordered. I finally talked them into returning it and getting a refund. I shipped it out to them the December 21,2018 and it is now 3/7/2018 and I haven't received a refund yet.
When I asked them if they received the wig yet, they said that the tracking wasn't showing up, when it clearly was. They haven't answered my emails back since they asked me if the tracking number is wrong and said they couldn't track it. Luckily I also filed a dispute with my credit card company just incase they would screw me over. They were trying to screw me over on 323.00 plus 20 more cause they said that I had to pay 20 for shipping cause they are stationed in China.
I would not recommend buying from them. They lie about the quilting of hair and everything about their wigs are terrable. I sent in all proof to my credit card company so I should be getting my money back soon. I would recommend bestlacewigs not divaswigs. It was their plan all along for them to get the wig back but not refund me. It has been around 10 weeks since I sent it back and still no refund!