Ditech financial llc Green tree Lending tree Ditch financial llc. Has sold to another co and we have been trying to get our roof repaired since 2017 and they are still holding up our insurance check and they keep saying they dont have all the paperwork even tho i have and contractors have sent numerous copies never get a straight answer.
Now they sold us to another financial group and not a word said about our check or if were gonna be able to repair before more damnage accrues
We recently experienced a house fire, our home was a total loss and we were unfortunately a customer of Ditech. We were given precise directions on how to send our insurance claim check by a Ditech employee, per a phone call to Ditech. We followed their directions exactly as they had given them to us. We sent the check and the additional information overnight mail to the address we were given.
They received it the next day - the USPS did exactly what they were asked to do. After 2 weeks of hearing nothing from the claims department, we received a collection call from Ditech- before they would even speak to us, they required us to confirm who we were, remembered they called us - so I explained to the representative that they called us and they should not ask us to verify our information as they already have it - this is how scams work and they - Ditech are encouraging scams to be successful. I did not give the information and I was hung up on by the representative. So I called the Ditech number and I was told our mortgage payment was due and when were we going to make the payment? That insurance check they received 2 weeks ago, it was for 3 times our entire mortgage - we are waiting on them to payoff our mortgage! I was told that the claims department was handling this transaction- well we were just told today that we will not have the over payment of funds - money we need to begin rebuilding - until December 14th - they received the funds on November 8th and have been changing us interest thus whole time!
This company is a ripoff with terrible customer service leadership skills. If you have a mortgage with them, refinance! No matter the cost, it will save you in the long run! This company needs to be shut down by their regulators!
Ditech Financial company always has phone issues, does not operate on common website hosts such as google Chrome, does not accept my actual account number for various ways of payment, and I always have to "pull teeth" just to make a payment but they don't mind harassing me. The passwords never work online, my account number never works without having to call them at least three times back to back via western union because the online account is rarely accessible and to top it off, their several phone lines are almost always under going some mysterious maintenance but I get all the threats in the world. This has been the longest two years of my life as a veteran and first time home owner. Happy armed forces day. I would love to pay my bills on time every time without the added headache and having to repeatedly call and tap dance for your benefit.
This appears to be total fake. The only reason I can see is they can write it off and get IRS credit. I didn't owed them, why are they doing this, (for profit) or Scam. They sent me a letter last year. I called and the woman had no answers for me. Very rude. This was Sept last year. I don't owe anyone $17,021.12. I will write IRS. I will hire an Arttorney. I will file many complaints aganist them. It will cost them in the end.
Ditech Financial LLC Reviews
Ditech financial llc Green tree Lending tree Ditch financial llc. Has sold to another co and we have been trying to get our roof repaired since 2017 and they are still holding up our insurance check and they keep saying they dont have all the paperwork even tho i have and contractors have sent numerous copies never get a straight answer.
Now they sold us to another financial group and not a word said about our check or if were gonna be able to repair before more damnage accrues
We recently experienced a house fire, our home was a total loss and we were unfortunately a customer of Ditech. We were given precise directions on how to send our insurance claim check by a Ditech employee, per a phone call to Ditech. We followed their directions exactly as they had given them to us. We sent the check and the additional information overnight mail to the address we were given.
They received it the next day - the USPS did exactly what they were asked to do. After 2 weeks of hearing nothing from the claims department, we received a collection call from Ditech- before they would even speak to us, they required us to confirm who we were, remembered they called us - so I explained to the representative that they called us and they should not ask us to verify our information as they already have it - this is how scams work and they - Ditech are encouraging scams to be successful. I did not give the information and I was hung up on by the representative. So I called the Ditech number and I was told our mortgage payment was due and when were we going to make the payment? That insurance check they received 2 weeks ago, it was for 3 times our entire mortgage - we are waiting on them to payoff our mortgage! I was told that the claims department was handling this transaction- well we were just told today that we will not have the over payment of funds - money we need to begin rebuilding - until December 14th - they received the funds on November 8th and have been changing us interest thus whole time!
This company is a ripoff with terrible customer service leadership skills. If you have a mortgage with them, refinance! No matter the cost, it will save you in the long run! This company needs to be shut down by their regulators!
Ditech Financial company always has phone issues, does not operate on common website hosts such as google Chrome, does not accept my actual account number for various ways of payment, and I always have to "pull teeth" just to make a payment but they don't mind harassing me. The passwords never work online, my account number never works without having to call them at least three times back to back via western union because the online account is rarely accessible and to top it off, their several phone lines are almost always under going some mysterious maintenance but I get all the threats in the world. This has been the longest two years of my life as a veteran and first time home owner. Happy armed forces day. I would love to pay my bills on time every time without the added headache and having to repeatedly call and tap dance for your benefit.
This appears to be total fake. The only reason I can see is they can write it off and get IRS credit. I didn't owed them, why are they doing this, (for profit) or Scam. They sent me a letter last year. I called and the woman had no answers for me. Very rude. This was Sept last year. I don't owe anyone $17,021.12. I will write IRS. I will hire an Arttorney. I will file many complaints aganist them. It will cost them in the end.