Made payment arrangement with them and made a parcel payment on that day and since that day they have suspended my service 4 time in the week. Last payment is to be paid a week after the agreement was made with no interruption. Upon calling them they want to extort. More money from their customers by saying you have to pay for a extension to the agreement when you are not looking for that. Dish is not only trying to extort money they are using very unethical business practices. They are having issues with their computer system and punishing their customers. These are illegal practices by federal government rules and by the FCC rules. Complaints are being filed with both. The dish network CEO should be removed from his position if he can run this company better than this. It is his leadership that sets the stage for how the company runs. This is straight up unethical and corrupt.
Dish took out an unauthorized payment of 380 dollars out of my moms account, her food money for the month pretty much. I called and they said it was early termination fee and it was legal to do that. My father passed away a few months ago and it was his account. My mother can not afford dish because her monthly money got cut in half. My father in no longer on the checking account but the account number was the same.
This was beyond dirty to take an elderly persons money like that. I am very upset over this and never ever will I use dish and I will discourage all never to use them. Can anyone tell me if there is something I can do to get her money back. I will be closing that account and I will not send their equipment back now. If they want it they can come get it. Im pretty sure that equipment cost alot more than 380 dollars.
I know I am being mean but I am just very upset over this.
On October 30th, 2019 we started a new service with Dish networks. This company was announcing a 24 months price guarantee. My first 3 months were as expected, of $59.82. On February of 2020, the charges increased to. $93.26 without any further notice.
Then on 05/17, the charges increased again, once more without any announcement, to $103.87. This is unacceptable, and definitely will not be tolerated. I’m requesting at this moment the full refund of $320.57 in overcharges.
On October 28,2019 I called Dish to question there services. I was told by a woman that they partnered with WOW for internet services, I would recieve one bill. She reported the bill would be cheaper than my current WOW bill. so i decided by phone that this would be a better agreement.
There was no paper signed. November 6,2019 A young man came to install the dish equipment. He did not know about any internet service. in fact he reported Dish has no partnership with WOW we would have two seperate bills. Costing Me more than what I am currently paying. I WAS LIED too.
So I called dish to cancel. They siad I could not. They said I have a 2 year contract I did not sign any document. What about a 30 day clause? they said they don't have one. Again I called Dish on November 6, 2019 I requested again to cancel. They transfered me to a negotiator. He reported they have no 30 day clause that I am into a 2 year cotract.
He would not acknowledge that I was Lied to or that they misrepresented there services. He kept repeating Ow so your angry that You are getting 2 bills. He clearly was making a repetative point trying to anger me. We have Dish Cancelled but it will cost us 450.00.
I THINK THAT IT IS HORRIBLE THERE LIEING< MISREPRESENTATION AND WE ARE SENIORS! THEY ARE TAKING ADVANTAGE OF PEOPLE!
Dish Network Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected] Christina Atencio Corporate Case Management Specialist Executive Escalations Team DISH Network, LLC 720-514-7082 [email protected] Juliana D., Dr Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-8:00PM MT Mon/Tue/Thu/Fri Office: (866) 974-2595 EXT: 77424
From: Edward R Sent: Tuesday, June 5, 2018 6:42 PM To: Peggy Subject: DISH | Response To Your Feedback Ticket #: T-1189454 Hi Peggy, Sorry I missed you when I tried to reach out to you today. I understand that you have been communicating with Quentin, but I am going to handle things from here. I am so sorry about the confusion that occurred with your billing after completing the upgrade to our Hopper w/ Sling receiver.
We aim to be as transparent as possible when it comes to our billing practices. If we fell short on that, I do apologize. I will be happy to review this with you today. After reviewing your call with one of our Account Specialists, Shelly, I have come across some conflicting information. During the disclosures at the end of the call, she did clearly state that the monthly rate would be $64.94. She also did explain that the Hopper w/ Sling DVR fee is $15 and Hopper Duo was $10.
However, after that was read, you also asked if your monthly rate would change and she did tell you "No, your monthly rate will remain the same". I can certainly see where the miscommunication came from. The introductory rate on a Hopper Duo DVR fee is $5 per month. The Hopper w/ Sling DVR fee increases to $10 for the first two years.
This is where the $5 increase in your billing stems from. Here is what I have done to correct the issue. I have gone ahead and applied a $5 discount for the next $24 months. This will reduce your monthly rate to $59.94 for the next two years. I sincerely apologize for the inconvenience! If there is anything else I can do for you, just let me know. Thank you.
If you have any other questions or any other unresolved concerns, please do not hesitate to reach out to me at any time. Our goal at DISH is to put the customer first! Have a great day! Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected]
Dish Network Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected] Christina Atencio Corporate Case Management Specialist Executive Escalations Team DISH Network, LLC 720-514-7082 [email protected] Juliana D., Dr Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-8:00PM MT Mon/Tue/Thu/Fri Office: (866) 974-2595 EXT: 77424
From: Edward R Sent: Tuesday, June 5, 2018 6:42 PM To: Peggy Subject: DISH | Response To Your Feedback Ticket #: T-1189454 Hi Peggy, Sorry I missed you when I tried to reach out to you today. I understand that you have been communicating with Quentin, but I am going to handle things from here. I am so sorry about the confusion that occurred with your billing after completing the upgrade to our Hopper w/ Sling receiver.
We aim to be as transparent as possible when it comes to our billing practices. If we fell short on that, I do apologize. I will be happy to review this with you today. After reviewing your call with one of our Account Specialists, Shelly, I have come across some conflicting information. During the disclosures at the end of the call, she did clearly state that the monthly rate would be $64.94. She also did explain that the Hopper w/ Sling DVR fee is $15 and Hopper Duo was $10.
However, after that was read, you also asked if your monthly rate would change and she did tell you "No, your monthly rate will remain the same". I can certainly see where the miscommunication came from. The introductory rate on a Hopper Duo DVR fee is $5 per month. The Hopper w/ Sling DVR fee increases to $10 for the first two years.
This is where the $5 increase in your billing stems from. Here is what I have done to correct the issue. I have gone ahead and applied a $5 discount for the next $24 months. This will reduce your monthly rate to $59.94 for the next two years. I sincerely apologize for the inconvenience! If there is anything else I can do for you, just let me know. Thank you.
If you have any other questions or any other unresolved concerns, please do not hesitate to reach out to me at any time. Our goal at DISH is to put the customer first! Have a great day! Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected]
After they took money they give me # 18005330287. when i called same person answer and put me on hold no one came back. then i call another # dish people denied that they had not take any money and some on hack their phone #. i think that is inside dish people doing that.its ripp off. i had called my bank. but not sure who have my money. beware of dish people they took My info and took money
dishnet have several # i called and those people took my credit card info and then took 100 $ and said they are dish net .
they transfer me to costurmer service they said some one hack dish net #
their # was 18883333474 18003333474 18005330287. please some one report these # to police . they can not forge any one else.
I contacted Infinity Dish to order a bundle package to include Satellite TV, high-speed internet and phone service. I advised the sales rep on the phone that we had done some work to our home and would like the satellite on a pole or not at all. I would not accept installation on our new siding or new roof. The rep assured me this would not be a problem and walked me through the rest of the order.
The day came for installation of our satellite dish, and the installer informed me that because of some trees in my neighbors yard, we could not obtain a signal. He said it may be possible to get a clear shot from the roof. At that time I explained to him why I requested the pole, and that I had told them that was the only way we would accept installation. I asked him to wait while I spoke to my husband to be sure he had not decided otherwise. I came back out and the installer told me that if he could get to the peak of the roof he might be able to get a signal, but he doubted it. I told him my husband was still adamant that it could not be installed on the house. I signed the refusal and verified with him the entire installation would be cancelled. He assured me that it was done.
Two days later, I got a call to finish my high-speed internet and phone installation. I explained I had refused the dish and that the entire order was supposed to have been cancelled. The rep said she understood, and wished me a good day.
The next day (three days after refusal), I balanced my checkbook only to find a debit to Infinity Sales Network for $59.95 for activation of my service. I immediately called them and explained that we had not installed or activated the service and that I would like the fee refunded. The rep told me it would be no problem and that I would see the refund in about 5 business days.
Fast forward to the next call almost two weeks later. Again I politely explained the situation, and asked for a refund. I informed the rep that I was frustrated this had not been taken care of. Again I was promised a refund in about 5 business days.
All of this began the first week of June. We are now looking at the beginning of August. I phone again about two weeks ago and started out somewhat short, but still civil. The man on the other end proceeded to tell me that since I refused service, I would not receive a refund. At that I blew up. I asked him why in God's name no one upto this point had told me that??? I pointed out that I had requested the pole when I ordered, and they couldn't do it. He finally had all he could stand of my "simple" request and passed me on to a manager. I was very upset, but explained the scenario, AGAIN, and as soon as I said I had said on the pole or not at all, she stopped me. She said she would need to pull the tape and that it was the only way to put the whole thing to rest. She said I would receive a phone call within 3 business days. I told her that if I did not receive the promised call and the refund, I would begin filing complaints.
I got a callback the next day. They spoke to my step-son because I was unavailable and told him my claim was approved and the refund would be deposited in 7-10 business days. Today is Day 10. No refund. This is my first complaint, to make sure that others see it. I also want people to be aware that not receiving the free gift is only the tip of the iceberg at Infinity Sales. I will be filing a formal complaint with the Wisconsin Department of Consumer Protection and with the Florida Department of Consumer Protection, the Florida and Wisconsin BBB, as well as the FCC. I am not done with them by a long shot, and I will get satisfaction.
They ripped me off by costing me approx. $340 in cable bills because they did no disconnect my service as was promised. They also owe me for two gift cards, one for $100 and one for $50.
October 4, 2018
Colorado Attorney General’s Office
1300 Broadway
Denver, CO 80203
Dear Sirs:
I am writing to you to file a complaint against “DISH” network. I was at the State Fair in Pueblo about on August 28th and was told in person that “DISH” would bundle my telephone and internet (currently and still with COMCAST/XFINITY) with their “DISH” television services and the billed amount would be $107.00. I continued to get a bill from Comcast for $160.00 along with the $107.00 for DISH Network when they clearly stated that all the services would be under one bill and that bill would be for $107.00.
I received two bills from Comcast/Xfinity for a total of $340.00, for service from September through the end of October (which included cable TV that we no longer had/have). I tried explaining my predicament to Comcast/Xfinity but they said no one contacted them to tell them we no longer wanted cable TV. All of this was supposed to be done by “DISH” network. Apparently, they not only lied to us about the price of the bundle, but they also neglected to contact Comcast/Xfinity about the discontinuation of our cable TV services, something they promised to do. I even contacted DISH network about the first bill we received from Comcast/Xfinity and DISH told me not to pay it and that it would all balance out within the next billing period.
So I was not only lied to by the DISH customer sales representative with regard to our package and the cost, but also about two gift cards (one for $100.00 and one for $50.00) they promised to send me just for signing up with them.
I spoke to the President of DISH by telephone and he told me he was sorry that he had a misinformed agent, but there was nothing he could do about it. Someone needs to be held accountable for this financial mess and right now I am the only one paying any bills. I just paid out $340.00 for the September and October Comcast/Xfinity bill and the $107.00 for the DISH October bill. (I already paid $107 for the September DISH bill.)
I want to make sure this practice does not continue to happen to another customer and I am hoping that your office can get me a refund for the duplicate payment for cable TV services. Please help me with this mess, I am disabled and cable TV is my only form of entertainment. I appreciate your time and hope that you can get to the bottom of this.
My friend set up account with Dish. He got behind and I made a couple of payments using my debit card. They terminated his account and took the early termination fee out of my account $360.00.
Change my TV service to Dish Network along with my internet service TV service worked out okay but internet services never work since the day I got it my computer's will never pick it up the data runs out and it's never being used so slow just not worth the 60 bucks a month when I can hardly use it my computer is wanted me to pick it up I would like to try to get some of my money back of the $60 a month I've been paying for over a year and a half
Do not owe anyone surprised because this was a while ago and I paid what I owed with one week services from them it was inexpensive was very happy until now i used to live in Ill,
Dish took $280.00 without authorization off my credit card! I sent their equipment back but they say I broke their contract. Even though I never got a final bill yet, and they didn't have permission to take the payment from my card. I see where there was already a settlement on this. So I guess they didn't learn their lesson. If I owe it I owe it but just don't help yourself to my card! That's stealing! Thanks for listening! Kate
Do not use dish network!!! They will steal from you!!!! Use direct tv or anything else!!! Canceled service after over two years. I called a month in advanced to make sure i would not be charged again. I paid for an extra day of service because they said my billing cycle would charge me again if i didn't cancel a day early. Fine. I received an automatic bill stating i would be charged for another month after the service was cut off and canceled. Live chatted with a rep who again assured me i wouldn't be charged. Got another bill, live chatted with another rep who assured me i would not be billed and that my service was canceled. Look at my bank account today, charged 140.09$ for another month of service!!!! Spoke to two reps, ronnie and pia who was a supervisor. They can't refund me for 7 business days. Spoke to gail an account manager. "sorry ma'am. Bummer. You should have called sooner..." seriously?? I called over a month ago!!!! They stole money directly out of my bank and now i get to deal with the possible overdrafts for their incompetence!!! Oh, they offered to credit my acct 20$ in case a check bounces. Wow. Jcpenny and any other mass retailer can credit my card right in front of me but not dish!!! Do not use this company!!! Can we start a class action suit??? Anyone else have this problem???
Two years ago we switched to Dish Network. The reason for switching was for cheaper services. The guys who came out to install the unit was very nice but not knowledgeable about their services. It took them 6 hrs to install the system. Several hours after they left we began to have problems with the channels freezing up or we would get a message, I believe it was 771. We called the 800 number and was told we were getting poor signal strength because of the "storm". It was raining but it was not a storm. We kept getting that message on several channels. A few days later I called them back and requested someone come out and check our signal strength because we were getting that message in several channels and it literally would take 30 minutes or longer to get on Internet. Several days later a technician came out. He said the problem was in the underground wiring. About a week later several men came with some equipment & dug a trench. The only thing they did was lay the wire. It took many phone calls & several weeks before they came out & dug the trench. Then it took many phone calls & several weeks for them to come out & cover it up. During this time our computers & phones began to get slow & we were still having problems getting some channels. They told us we need a higher powered router I believe we paid $199 dollars for it. They decided the problem with the channels was the jack. It had too many splitters. Several weeks go by our internet seemed fine. Then it started getting slow again. We called & a technician came out. He said our router was too far. It had been upstairs for 10 yrs plus we bought a higher powered router from dish. So we moved router downstairs. We were still having problems with a few channels & when a small storm would come we would loose internet & satellite. Once again, our computers & pines did ok for a couple of weeks. Then they got slow. This time we were told that we had the package with a limited amount of use. Really! They couldn't tell me before I bout the $199 router or all the stress we had for several months. Not to mention the cost of their technicians. When we found out about the internet usage & all the problems we were still having with some channels we asked them to disconnect services. We feel like Dish breeched the contract when their product didn't work as they said it did. Also, they were deceptive when they sold us the package about the internet uses. I now have 2 Dish collections on my credit report. One is from Ehancrcvrco for the sum of $753 (early termination fee. We returned all equipment) and another from Diversified for the sum of $753. I don't know how they can get away with havering 2 collection agencies file on my credit report. Has anyone been successful on getting them to remove these debts? As I was reading up on Dish, I had no idea that they ran a credit report before we got services. I'm almost 109% positive that this was not disclosed to us I'm trying to clean up my credit report so I can buy a car. I do not know what my next step should be in regards to Dish. I did report them to The Better Business Bureau when this happened. If anyone has some suggestions - I'm all ears.
Many years ago we bundled DISH with our AT&T phone and Internet service. We started out just fine with DISH, but over time there was much less content and many more "infomercial" offerings, and increasing problems with actually getting any usable service. When AT&T decided to drop DISH and replace them with DirectTV in their bundle, things deteriorated further quite rapidly. Of course, we got stuck on both ends (AT&T and DISH) for price increases, even as the service we received continued to diminish. I have lost count of how many receivers I have had to self-install (apparently DISH does not actually offer any on-site service support) to find one that actually works - well, for a while at least. Another one is preparing to die right now. Naturally, when we're out of service for weeks or a month or so there is no refund of billed charges - DISH and AT&T merely blame each other and shrug. Almost forgot - since DAY ONE the second TV (purchased new just for that purpose) that we have been paying for service for has NEVER EVER WORKED - unless one happens to like watching static. Anyway, we have just been given a "gift" apparently via a successful class action lawsuit against DISH. They unilaterally changed their user agreements to disallow legal action against them, permitting only arbitration. Our opt-out request from the arbitration option has just been mailed back to DISH. Luckily, my wife is a recovering attorney, and when our next receiver dies, we will be cleaning their clocks, so to speak.
I got a notice from my Internet provider about a bundled package theywere offering that included DISH Network, and I knew my neighbor had it and like it so I though I would give it a go. Well the service man came after 2 missed attemts at hooking me up, and while he was hooking up the box he inquired where my other TV's were and if I recorded TV shows. Well I said I didn't have but one TV and didn't record show, and he said well you don't need the box and you don't need this service so he called into his office and explained what he thought should go down. As it turned out, I got a smaller box, with less channels, and an added service charge each month that I didn't need, but wasn't told about upfront. The service man tells me the monthly charge will probably be reduced down to $14.50 a month, when in reality it was doubled up to $29.99. So after I took their survey and told them how PISSED I was about how they screwed me and raised the price on me and all the other bullshit they ran down my throat they call me with, "well, we can take that monthly service charge off if you don't think you'll need it"! Why would I need it when I don't use the box to begin with, they took away all the good channels, and grouped all the below AVERAGE channels together that nobody watches. The one channel I did like, 120, I can't watch that, they took that channel. That's when I blew up, and today, Sunday, they send me a new Membership Agreement Form. I've had it, I'm calling the Illinois Attorney General's Office tomorrow morning. I'm getting out of this contract, and I'm not going to have to threaten anybody to do it either.
I recently had some unforseen circumstances that did not allow me to continue with my Dish service, causing me to break my contract leaving a $300 contract breaking fee. I was shocked to get an email letting me know that they were going to automatically withdraw the $300 within the next couple days so I did a bit of robbing peter to pay paul to make sure that the money was in my account. Money gets taken out. To my surprise, 5 days later (on a Sunday) I get an email that reads "Thank you for your payment" in the ammount of $397. My payment?! Sure enough, they have now taken another $400 out of my account because they claim not to have received their equipment. I call right away and give them the tracking number to the packages that were sent a week ago. They confirm that they have the package, but they're not able to refund my acount for another 3-5 business days. In the meantime, my account is overdrawn and is racking up fees by the day. If they have my package and they're able to take my money OUT in one day, why aren't they able to refund as quickly. Who's going to pay my bank fees, and late fees for the bills I cannot pay untill my money is returned?! I did everything correctly in this situation. I payed what was owed, and apparently I'm paying for what wasn't owed. Do not use Dish Network, their fees are outrageous and they're not willing to work with you in times of financial trouble. $700+/- in less than 10 days, who can afford that?!
When I called Dish because I was sick and tired of Xfinitys outrageous prices!!!!They went on and on about how great satillite service is and how they were so much better than Xfinity. How they use fiber optics. WRONG!!!!! The only thing good about them is the price. Even after the promotion the price is still better than Xfinity. I now see why they lock you in with the termination fee hanging over your head. The worst thing is they dont offer a 30 day guarantee or any guarantee. You cant even use the 3 day buyer remorse. It is because they would lose customers left and right. They told me Oh we are so much better than Xfinity They arent the menu sucks, you have to wait for programs to download all the time The Ondemand is horrible You cant even get some of the more popular channels and a lot of the shows only go back only a few episodes. Like CBS you can only get it live. TNT only offers a few episodes Ondemand. God forbid if you happen to miss the update page to say No. Then you have to wait until it is done doing whatever it does. Plus to watch Ondemand you have to have the internet. And on top of that they offer bundling but they dont have internet servicethey use other providers for internet service. Like what do you know !!! Xfinity.The whole setup is just horrible. I hate it now I am stuck with this dumb satillite TV for 2 years.
Dish Network Reviews
Made payment arrangement with them and made a parcel payment on that day and since that day they have suspended my service 4 time in the week. Last payment is to be paid a week after the agreement was made with no interruption. Upon calling them they want to extort. More money from their customers by saying you have to pay for a extension to the agreement when you are not looking for that. Dish is not only trying to extort money they are using very unethical business practices. They are having issues with their computer system and punishing their customers. These are illegal practices by federal government rules and by the FCC rules. Complaints are being filed with both. The dish network CEO should be removed from his position if he can run this company better than this. It is his leadership that sets the stage for how the company runs. This is straight up unethical and corrupt.
Dish took out an unauthorized payment of 380 dollars out of my moms account, her food money for the month pretty much. I called and they said it was early termination fee and it was legal to do that. My father passed away a few months ago and it was his account. My mother can not afford dish because her monthly money got cut in half. My father in no longer on the checking account but the account number was the same.
This was beyond dirty to take an elderly persons money like that. I am very upset over this and never ever will I use dish and I will discourage all never to use them. Can anyone tell me if there is something I can do to get her money back. I will be closing that account and I will not send their equipment back now. If they want it they can come get it. Im pretty sure that equipment cost alot more than 380 dollars.
I know I am being mean but I am just very upset over this.
On October 30th, 2019 we started a new service with Dish networks. This company was announcing a 24 months price guarantee. My first 3 months were as expected, of $59.82. On February of 2020, the charges increased to. $93.26 without any further notice.
Then on 05/17, the charges increased again, once more without any announcement, to $103.87. This is unacceptable, and definitely will not be tolerated. I’m requesting at this moment the full refund of $320.57 in overcharges.
On October 28,2019 I called Dish to question there services. I was told by a woman that they partnered with WOW for internet services, I would recieve one bill. She reported the bill would be cheaper than my current WOW bill. so i decided by phone that this would be a better agreement.
There was no paper signed. November 6,2019 A young man came to install the dish equipment. He did not know about any internet service. in fact he reported Dish has no partnership with WOW we would have two seperate bills. Costing Me more than what I am currently paying. I WAS LIED too.
So I called dish to cancel. They siad I could not. They said I have a 2 year contract I did not sign any document. What about a 30 day clause? they said they don't have one. Again I called Dish on November 6, 2019 I requested again to cancel. They transfered me to a negotiator. He reported they have no 30 day clause that I am into a 2 year cotract.
He would not acknowledge that I was Lied to or that they misrepresented there services. He kept repeating Ow so your angry that You are getting 2 bills. He clearly was making a repetative point trying to anger me. We have Dish Cancelled but it will cost us 450.00.
I THINK THAT IT IS HORRIBLE THERE LIEING< MISREPRESENTATION AND WE ARE SENIORS! THEY ARE TAKING ADVANTAGE OF PEOPLE!
Dish Network Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected] Christina Atencio Corporate Case Management Specialist Executive Escalations Team DISH Network, LLC 720-514-7082 [email protected] Juliana D., Dr Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-8:00PM MT Mon/Tue/Thu/Fri Office: (866) 974-2595 EXT: 77424
From: Edward R Sent: Tuesday, June 5, 2018 6:42 PM To: Peggy Subject: DISH | Response To Your Feedback Ticket #: T-1189454 Hi Peggy, Sorry I missed you when I tried to reach out to you today. I understand that you have been communicating with Quentin, but I am going to handle things from here. I am so sorry about the confusion that occurred with your billing after completing the upgrade to our Hopper w/ Sling receiver.
We aim to be as transparent as possible when it comes to our billing practices. If we fell short on that, I do apologize. I will be happy to review this with you today. After reviewing your call with one of our Account Specialists, Shelly, I have come across some conflicting information. During the disclosures at the end of the call, she did clearly state that the monthly rate would be $64.94. She also did explain that the Hopper w/ Sling DVR fee is $15 and Hopper Duo was $10.
However, after that was read, you also asked if your monthly rate would change and she did tell you "No, your monthly rate will remain the same". I can certainly see where the miscommunication came from. The introductory rate on a Hopper Duo DVR fee is $5 per month. The Hopper w/ Sling DVR fee increases to $10 for the first two years.
This is where the $5 increase in your billing stems from. Here is what I have done to correct the issue. I have gone ahead and applied a $5 discount for the next $24 months. This will reduce your monthly rate to $59.94 for the next two years. I sincerely apologize for the inconvenience! If there is anything else I can do for you, just let me know. Thank you.
If you have any other questions or any other unresolved concerns, please do not hesitate to reach out to me at any time. Our goal at DISH is to put the customer first! Have a great day! Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected]
Dish Network Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected] Christina Atencio Corporate Case Management Specialist Executive Escalations Team DISH Network, LLC 720-514-7082 [email protected] Juliana D., Dr Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-8:00PM MT Mon/Tue/Thu/Fri Office: (866) 974-2595 EXT: 77424
From: Edward R Sent: Tuesday, June 5, 2018 6:42 PM To: Peggy Subject: DISH | Response To Your Feedback Ticket #: T-1189454 Hi Peggy, Sorry I missed you when I tried to reach out to you today. I understand that you have been communicating with Quentin, but I am going to handle things from here. I am so sorry about the confusion that occurred with your billing after completing the upgrade to our Hopper w/ Sling receiver.
We aim to be as transparent as possible when it comes to our billing practices. If we fell short on that, I do apologize. I will be happy to review this with you today. After reviewing your call with one of our Account Specialists, Shelly, I have come across some conflicting information. During the disclosures at the end of the call, she did clearly state that the monthly rate would be $64.94. She also did explain that the Hopper w/ Sling DVR fee is $15 and Hopper Duo was $10.
However, after that was read, you also asked if your monthly rate would change and she did tell you "No, your monthly rate will remain the same". I can certainly see where the miscommunication came from. The introductory rate on a Hopper Duo DVR fee is $5 per month. The Hopper w/ Sling DVR fee increases to $10 for the first two years.
This is where the $5 increase in your billing stems from. Here is what I have done to correct the issue. I have gone ahead and applied a $5 discount for the next $24 months. This will reduce your monthly rate to $59.94 for the next two years. I sincerely apologize for the inconvenience! If there is anything else I can do for you, just let me know. Thank you.
If you have any other questions or any other unresolved concerns, please do not hesitate to reach out to me at any time. Our goal at DISH is to put the customer first! Have a great day! Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 [email protected]
After they took money they give me # 18005330287. when i called same person answer and put me on hold no one came back. then i call another # dish people denied that they had not take any money and some on hack their phone #. i think that is inside dish people doing that.its ripp off. i had called my bank. but not sure who have my money. beware of dish people they took My info and took money
dishnet have several # i called and those people took my credit card info and then took 100 $ and said they are dish net .
they transfer me to costurmer service they said some one hack dish net #
their # was 18883333474 18003333474 18005330287. please some one report these # to police . they can not forge any one else.
I contacted Infinity Dish to order a bundle package to include Satellite TV, high-speed internet and phone service. I advised the sales rep on the phone that we had done some work to our home and would like the satellite on a pole or not at all. I would not accept installation on our new siding or new roof. The rep assured me this would not be a problem and walked me through the rest of the order.
The day came for installation of our satellite dish, and the installer informed me that because of some trees in my neighbors yard, we could not obtain a signal. He said it may be possible to get a clear shot from the roof. At that time I explained to him why I requested the pole, and that I had told them that was the only way we would accept installation. I asked him to wait while I spoke to my husband to be sure he had not decided otherwise. I came back out and the installer told me that if he could get to the peak of the roof he might be able to get a signal, but he doubted it. I told him my husband was still adamant that it could not be installed on the house. I signed the refusal and verified with him the entire installation would be cancelled. He assured me that it was done.
Two days later, I got a call to finish my high-speed internet and phone installation. I explained I had refused the dish and that the entire order was supposed to have been cancelled. The rep said she understood, and wished me a good day.
The next day (three days after refusal), I balanced my checkbook only to find a debit to Infinity Sales Network for $59.95 for activation of my service. I immediately called them and explained that we had not installed or activated the service and that I would like the fee refunded. The rep told me it would be no problem and that I would see the refund in about 5 business days.
Fast forward to the next call almost two weeks later. Again I politely explained the situation, and asked for a refund. I informed the rep that I was frustrated this had not been taken care of. Again I was promised a refund in about 5 business days.
All of this began the first week of June. We are now looking at the beginning of August. I phone again about two weeks ago and started out somewhat short, but still civil. The man on the other end proceeded to tell me that since I refused service, I would not receive a refund. At that I blew up. I asked him why in God's name no one upto this point had told me that??? I pointed out that I had requested the pole when I ordered, and they couldn't do it. He finally had all he could stand of my "simple" request and passed me on to a manager. I was very upset, but explained the scenario, AGAIN, and as soon as I said I had said on the pole or not at all, she stopped me. She said she would need to pull the tape and that it was the only way to put the whole thing to rest. She said I would receive a phone call within 3 business days. I told her that if I did not receive the promised call and the refund, I would begin filing complaints.
I got a callback the next day. They spoke to my step-son because I was unavailable and told him my claim was approved and the refund would be deposited in 7-10 business days. Today is Day 10. No refund. This is my first complaint, to make sure that others see it. I also want people to be aware that not receiving the free gift is only the tip of the iceberg at Infinity Sales. I will be filing a formal complaint with the Wisconsin Department of Consumer Protection and with the Florida Department of Consumer Protection, the Florida and Wisconsin BBB, as well as the FCC. I am not done with them by a long shot, and I will get satisfaction.
They ripped me off by costing me approx. $340 in cable bills because they did no disconnect my service as was promised. They also owe me for two gift cards, one for $100 and one for $50.
October 4, 2018
Colorado Attorney General’s Office
1300 Broadway
Denver, CO 80203
Dear Sirs:
I am writing to you to file a complaint against “DISH” network. I was at the State Fair in Pueblo about on August 28th and was told in person that “DISH” would bundle my telephone and internet (currently and still with COMCAST/XFINITY) with their “DISH” television services and the billed amount would be $107.00. I continued to get a bill from Comcast for $160.00 along with the $107.00 for DISH Network when they clearly stated that all the services would be under one bill and that bill would be for $107.00.
I received two bills from Comcast/Xfinity for a total of $340.00, for service from September through the end of October (which included cable TV that we no longer had/have). I tried explaining my predicament to Comcast/Xfinity but they said no one contacted them to tell them we no longer wanted cable TV. All of this was supposed to be done by “DISH” network. Apparently, they not only lied to us about the price of the bundle, but they also neglected to contact Comcast/Xfinity about the discontinuation of our cable TV services, something they promised to do. I even contacted DISH network about the first bill we received from Comcast/Xfinity and DISH told me not to pay it and that it would all balance out within the next billing period.
So I was not only lied to by the DISH customer sales representative with regard to our package and the cost, but also about two gift cards (one for $100.00 and one for $50.00) they promised to send me just for signing up with them.
I spoke to the President of DISH by telephone and he told me he was sorry that he had a misinformed agent, but there was nothing he could do about it. Someone needs to be held accountable for this financial mess and right now I am the only one paying any bills. I just paid out $340.00 for the September and October Comcast/Xfinity bill and the $107.00 for the DISH October bill. (I already paid $107 for the September DISH bill.)
I want to make sure this practice does not continue to happen to another customer and I am hoping that your office can get me a refund for the duplicate payment for cable TV services. Please help me with this mess, I am disabled and cable TV is my only form of entertainment. I appreciate your time and hope that you can get to the bottom of this.
My friend set up account with Dish. He got behind and I made a couple of payments using my debit card. They terminated his account and took the early termination fee out of my account $360.00.
Change my TV service to Dish Network along with my internet service TV service worked out okay but internet services never work since the day I got it my computer's will never pick it up the data runs out and it's never being used so slow just not worth the 60 bucks a month when I can hardly use it my computer is wanted me to pick it up I would like to try to get some of my money back of the $60 a month I've been paying for over a year and a half
Do not owe anyone surprised because this was a while ago and I paid what I owed with one week services from them it was inexpensive was very happy until now i used to live in Ill,
Dish took $280.00 without authorization off my credit card! I sent their equipment back but they say I broke their contract. Even though I never got a final bill yet, and they didn't have permission to take the payment from my card. I see where there was already a settlement on this. So I guess they didn't learn their lesson. If I owe it I owe it but just don't help yourself to my card! That's stealing! Thanks for listening! Kate
Do not use dish network!!! They will steal from you!!!! Use direct tv or anything else!!! Canceled service after over two years. I called a month in advanced to make sure i would not be charged again. I paid for an extra day of service because they said my billing cycle would charge me again if i didn't cancel a day early. Fine. I received an automatic bill stating i would be charged for another month after the service was cut off and canceled. Live chatted with a rep who again assured me i wouldn't be charged. Got another bill, live chatted with another rep who assured me i would not be billed and that my service was canceled. Look at my bank account today, charged 140.09$ for another month of service!!!! Spoke to two reps, ronnie and pia who was a supervisor. They can't refund me for 7 business days. Spoke to gail an account manager. "sorry ma'am. Bummer. You should have called sooner..." seriously?? I called over a month ago!!!! They stole money directly out of my bank and now i get to deal with the possible overdrafts for their incompetence!!! Oh, they offered to credit my acct 20$ in case a check bounces. Wow. Jcpenny and any other mass retailer can credit my card right in front of me but not dish!!! Do not use this company!!! Can we start a class action suit??? Anyone else have this problem???
Two years ago we switched to Dish Network. The reason for switching was for cheaper services. The guys who came out to install the unit was very nice but not knowledgeable about their services. It took them 6 hrs to install the system. Several hours after they left we began to have problems with the channels freezing up or we would get a message, I believe it was 771. We called the 800 number and was told we were getting poor signal strength because of the "storm". It was raining but it was not a storm. We kept getting that message on several channels. A few days later I called them back and requested someone come out and check our signal strength because we were getting that message in several channels and it literally would take 30 minutes or longer to get on Internet. Several days later a technician came out. He said the problem was in the underground wiring. About a week later several men came with some equipment & dug a trench. The only thing they did was lay the wire. It took many phone calls & several weeks before they came out & dug the trench. Then it took many phone calls & several weeks for them to come out & cover it up. During this time our computers & phones began to get slow & we were still having problems getting some channels. They told us we need a higher powered router I believe we paid $199 dollars for it. They decided the problem with the channels was the jack. It had too many splitters. Several weeks go by our internet seemed fine. Then it started getting slow again. We called & a technician came out. He said our router was too far. It had been upstairs for 10 yrs plus we bought a higher powered router from dish. So we moved router downstairs. We were still having problems with a few channels & when a small storm would come we would loose internet & satellite. Once again, our computers & pines did ok for a couple of weeks. Then they got slow. This time we were told that we had the package with a limited amount of use. Really! They couldn't tell me before I bout the $199 router or all the stress we had for several months. Not to mention the cost of their technicians. When we found out about the internet usage & all the problems we were still having with some channels we asked them to disconnect services. We feel like Dish breeched the contract when their product didn't work as they said it did. Also, they were deceptive when they sold us the package about the internet uses. I now have 2 Dish collections on my credit report. One is from Ehancrcvrco for the sum of $753 (early termination fee. We returned all equipment) and another from Diversified for the sum of $753. I don't know how they can get away with havering 2 collection agencies file on my credit report. Has anyone been successful on getting them to remove these debts? As I was reading up on Dish, I had no idea that they ran a credit report before we got services. I'm almost 109% positive that this was not disclosed to us I'm trying to clean up my credit report so I can buy a car. I do not know what my next step should be in regards to Dish. I did report them to The Better Business Bureau when this happened. If anyone has some suggestions - I'm all ears.
Many years ago we bundled DISH with our AT&T phone and Internet service. We started out just fine with DISH, but over time there was much less content and many more "infomercial" offerings, and increasing problems with actually getting any usable service. When AT&T decided to drop DISH and replace them with DirectTV in their bundle, things deteriorated further quite rapidly. Of course, we got stuck on both ends (AT&T and DISH) for price increases, even as the service we received continued to diminish. I have lost count of how many receivers I have had to self-install (apparently DISH does not actually offer any on-site service support) to find one that actually works - well, for a while at least. Another one is preparing to die right now. Naturally, when we're out of service for weeks or a month or so there is no refund of billed charges - DISH and AT&T merely blame each other and shrug. Almost forgot - since DAY ONE the second TV (purchased new just for that purpose) that we have been paying for service for has NEVER EVER WORKED - unless one happens to like watching static. Anyway, we have just been given a "gift" apparently via a successful class action lawsuit against DISH. They unilaterally changed their user agreements to disallow legal action against them, permitting only arbitration. Our opt-out request from the arbitration option has just been mailed back to DISH. Luckily, my wife is a recovering attorney, and when our next receiver dies, we will be cleaning their clocks, so to speak.
I got a notice from my Internet provider about a bundled package theywere offering that included DISH Network, and I knew my neighbor had it and like it so I though I would give it a go. Well the service man came after 2 missed attemts at hooking me up, and while he was hooking up the box he inquired where my other TV's were and if I recorded TV shows. Well I said I didn't have but one TV and didn't record show, and he said well you don't need the box and you don't need this service so he called into his office and explained what he thought should go down. As it turned out, I got a smaller box, with less channels, and an added service charge each month that I didn't need, but wasn't told about upfront. The service man tells me the monthly charge will probably be reduced down to $14.50 a month, when in reality it was doubled up to $29.99. So after I took their survey and told them how PISSED I was about how they screwed me and raised the price on me and all the other bullshit they ran down my throat they call me with, "well, we can take that monthly service charge off if you don't think you'll need it"! Why would I need it when I don't use the box to begin with, they took away all the good channels, and grouped all the below AVERAGE channels together that nobody watches. The one channel I did like, 120, I can't watch that, they took that channel. That's when I blew up, and today, Sunday, they send me a new Membership Agreement Form. I've had it, I'm calling the Illinois Attorney General's Office tomorrow morning. I'm getting out of this contract, and I'm not going to have to threaten anybody to do it either.
I recently had some unforseen circumstances that did not allow me to continue with my Dish service, causing me to break my contract leaving a $300 contract breaking fee. I was shocked to get an email letting me know that they were going to automatically withdraw the $300 within the next couple days so I did a bit of robbing peter to pay paul to make sure that the money was in my account. Money gets taken out. To my surprise, 5 days later (on a Sunday) I get an email that reads "Thank you for your payment" in the ammount of $397. My payment?! Sure enough, they have now taken another $400 out of my account because they claim not to have received their equipment. I call right away and give them the tracking number to the packages that were sent a week ago. They confirm that they have the package, but they're not able to refund my acount for another 3-5 business days. In the meantime, my account is overdrawn and is racking up fees by the day. If they have my package and they're able to take my money OUT in one day, why aren't they able to refund as quickly. Who's going to pay my bank fees, and late fees for the bills I cannot pay untill my money is returned?! I did everything correctly in this situation. I payed what was owed, and apparently I'm paying for what wasn't owed. Do not use Dish Network, their fees are outrageous and they're not willing to work with you in times of financial trouble. $700+/- in less than 10 days, who can afford that?!
When I called Dish because I was sick and tired of Xfinitys outrageous prices!!!!They went on and on about how great satillite service is and how they were so much better than Xfinity. How they use fiber optics. WRONG!!!!! The only thing good about them is the price. Even after the promotion the price is still better than Xfinity. I now see why they lock you in with the termination fee hanging over your head. The worst thing is they dont offer a 30 day guarantee or any guarantee. You cant even use the 3 day buyer remorse. It is because they would lose customers left and right. They told me Oh we are so much better than Xfinity They arent the menu sucks, you have to wait for programs to download all the time The Ondemand is horrible You cant even get some of the more popular channels and a lot of the shows only go back only a few episodes. Like CBS you can only get it live. TNT only offers a few episodes Ondemand. God forbid if you happen to miss the update page to say No. Then you have to wait until it is done doing whatever it does. Plus to watch Ondemand you have to have the internet. And on top of that they offer bundling but they dont have internet servicethey use other providers for internet service. Like what do you know !!! Xfinity.The whole setup is just horrible. I hate it now I am stuck with this dumb satillite TV for 2 years.