I subscribed to Direct Now TV steaming services Aug 2018, they done software update at Thanksgiving, missed watching tv all weekend, then on New years day the guide hung and 6 or 8 channels show the same program, worked with chat and tech support 12 to 15 nights a week, During Nfl playoff ,with 2 minutes left, lost game to no content will load,,then missed overtime.
Watching an hour program, the screen would go blue, and message saying cannot load content 45 minutes in to program.Tech support said i needed different remotes, got 3 new roku remotes that they said to get , $160 , that didn't help, then they said was my router, another$89, still same problem, i have 75 mg fiber to side of house, but i unhooked everything but 1 tv, still same problem.
Tech support says i had a slow connection, i ran test, was 68mg, so it wasnt connection, 2 weeks later they called to say they found problem in network, I said DUH, i told them, i had Sling,Netflix,Hulu,Roku,and pluto streaming and had never had a problem, With all the trouble i had, i said thats it, called Direct Now, had it disconnected on Feb 23rd, you always pay in advance each month, so i owed nothing.
On the 25th billing cycle they took another months service out of my auto pay( $5 a month) less with auto pay. I went to Direct Now web site, and at bottom of web page is a CONTACT US, i click on it, up pops menu with several choices, clicked on billing, came up LIVE CHAT, click on it, message says put in user id and password, so i did, comes up with message user id and password no good, account closed.
I spent 3 hours calling different 800 numbers that ATT have for phone,internet, and tv services, but no number listed for Direct Now, finally got a lady in Jamaca, but said wrong department, transferred me to a woman in Guam, female rep saying i can't help, gave me a number in San Antonio Tx., lady was in billing but claimed she didn't have authority to fix, transferred me to her supervisor, he said he couldn't tell me the charges, but gave me an 800 number ,said they could take care of it, got another rep in Jamaca ,heavy accent, saying i don't know what you expect and hung up.
So long story short, on phone for 5 hours, talked to 12 different reps, called 7 different 800 numbers. IF you think this is a made up story go to directnow.com, go to bottom of page, when it says contact us, it will give you a selection or options for trouble, billing, moving service, but no phone number, went on computer to where my payment went, showed an 800 number, called it, got recording, no one attends this number.
Best advice , don't use Direct Now, nothing but trouble and one glitch gets fixed, another one will pop up soon.
Signed up at att phone store for this service i do not want it anymore and want to cancel but every phone number runs you around or offers no coontact with a human.
I have read 100's of the same reviews and no one knows how to cancel also they do not offer a way to open an account just takes you directly to a site to sign in its like being on a merry-go-round.
The phone number on my bill when answer says go to their site and when I do nothing is there.friking -p-o.
DirecTV Now is a live television streaming service and it doesn't really work. I stream other services like Netflix, Amazon, ESPN, and CBS Access and they all work fine, but DiirecTV Now cuts out constantly and makes the shows impossible to watch really. Have been trying to watch NBA Playoffs and have to give up.
I got a new cell phone plan with att and direct tv now, the app. I made a payment though my cell phone plan and they went ahead and forard the money to direct TV now. My direct TV account was shut down and they want and returend the funds the card they had on file. Well, the card they had on file was connected to a closed account.
Direct Tv now only has one way to comunucate and that with live chat. Well the live chat operator made me check every bank, give them every card last 4, there system doest seem to keep accurat records. Andf they said they sendf the money to my closed account and I need to call Visa (usa.visa.com) to locate my money.
Well im a banker and Im very fermilar with the banking system.
In concution, if there is a finacial disput with direct tv now, you wont be able to call in and have it resalved. there billing system is off and they will be looking at a class action lawsuit.
I look forward to getting a .23c check from this in 10 years.
Refused refund and triple billed....ordered by my kid (a minor) then cancelled and refund requesred....sent me 2 amazon sticks....already have for....did not ask for them....their way to seal the deal
DIRECTV NOW Reviews
I subscribed to Direct Now TV steaming services Aug 2018, they done software update at Thanksgiving, missed watching tv all weekend, then on New years day the guide hung and 6 or 8 channels show the same program, worked with chat and tech support 12 to 15 nights a week, During Nfl playoff ,with 2 minutes left, lost game to no content will load,,then missed overtime.
Watching an hour program, the screen would go blue, and message saying cannot load content 45 minutes in to program.Tech support said i needed different remotes, got 3 new roku remotes that they said to get , $160 , that didn't help, then they said was my router, another$89, still same problem, i have 75 mg fiber to side of house, but i unhooked everything but 1 tv, still same problem.
Tech support says i had a slow connection, i ran test, was 68mg, so it wasnt connection, 2 weeks later they called to say they found problem in network, I said DUH, i told them, i had Sling,Netflix,Hulu,Roku,and pluto streaming and had never had a problem, With all the trouble i had, i said thats it, called Direct Now, had it disconnected on Feb 23rd, you always pay in advance each month, so i owed nothing.
On the 25th billing cycle they took another months service out of my auto pay( $5 a month) less with auto pay. I went to Direct Now web site, and at bottom of web page is a CONTACT US, i click on it, up pops menu with several choices, clicked on billing, came up LIVE CHAT, click on it, message says put in user id and password, so i did, comes up with message user id and password no good, account closed.
I spent 3 hours calling different 800 numbers that ATT have for phone,internet, and tv services, but no number listed for Direct Now, finally got a lady in Jamaca, but said wrong department, transferred me to a woman in Guam, female rep saying i can't help, gave me a number in San Antonio Tx., lady was in billing but claimed she didn't have authority to fix, transferred me to her supervisor, he said he couldn't tell me the charges, but gave me an 800 number ,said they could take care of it, got another rep in Jamaca ,heavy accent, saying i don't know what you expect and hung up.
So long story short, on phone for 5 hours, talked to 12 different reps, called 7 different 800 numbers. IF you think this is a made up story go to directnow.com, go to bottom of page, when it says contact us, it will give you a selection or options for trouble, billing, moving service, but no phone number, went on computer to where my payment went, showed an 800 number, called it, got recording, no one attends this number.
Best advice , don't use Direct Now, nothing but trouble and one glitch gets fixed, another one will pop up soon.
Signed up at att phone store for this service i do not want it anymore and want to cancel but every phone number runs you around or offers no coontact with a human.
I have read 100's of the same reviews and no one knows how to cancel also they do not offer a way to open an account just takes you directly to a site to sign in its like being on a merry-go-round.
The phone number on my bill when answer says go to their site and when I do nothing is there.friking -p-o.
DirecTV Now is a live television streaming service and it doesn't really work. I stream other services like Netflix, Amazon, ESPN, and CBS Access and they all work fine, but DiirecTV Now cuts out constantly and makes the shows impossible to watch really. Have been trying to watch NBA Playoffs and have to give up.
I got a new cell phone plan with att and direct tv now, the app. I made a payment though my cell phone plan and they went ahead and forard the money to direct TV now. My direct TV account was shut down and they want and returend the funds the card they had on file. Well, the card they had on file was connected to a closed account.
Direct Tv now only has one way to comunucate and that with live chat. Well the live chat operator made me check every bank, give them every card last 4, there system doest seem to keep accurat records. Andf they said they sendf the money to my closed account and I need to call Visa (usa.visa.com) to locate my money.
Well im a banker and Im very fermilar with the banking system.
In concution, if there is a finacial disput with direct tv now, you wont be able to call in and have it resalved. there billing system is off and they will be looking at a class action lawsuit.
I look forward to getting a .23c check from this in 10 years.
Refused refund and triple billed....ordered by my kid (a minor) then cancelled and refund requesred....sent me 2 amazon sticks....already have for....did not ask for them....their way to seal the deal
bs
artists just like their parent co. At$T