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report scam| Country | United States |
| State | Colorado |
| City | Greenwood Village |
| Address | P.O. Box 6550 |
| Phone | 1-800-531-5000 |
| Website | http://www.directv.com/ |
ATT called me on or about Nov. 2016 and said that i needed to renew my contract. Then they said that they were in joint with Direct Tv and they could offer a better tv and internet boundle. I told Att that I had just renewed my Tv service. They said that they would pay off the tv provider that I had. I told them that I was fine with what I had, but they insisted and in fact the boundle was great, but I told them that I would need to pay the current provider between $300 to $350 to cancel service because I just had renewed. The customer service rep. said that they would pay off the $300 or $350 so I could get the ATT/direct tv boundle.
Keep in mind, all of," this conversation is being monitored and recorded for training purposes' ..... So I went with the deal and If I can recall, I only received $85 dll from Direct TV. I called Direct tv, ATT and always gave me the run-around. Finally in 2017 I called ATT and direct tv to cancel service. So now I was stuct with two bills, $350 from my previous provider and now direct tv $300 for early cancellation fee. Direct tv did not comply with what they agreed and also has a derogatory on my credit history. Like I said before all of this conversation I had with att and direct tv was recorded. Hum.....
I was sold a satellite package that included a discount of $25.00 per month off because I have an ATT cellular plan with unlimited data. First bill came in and the discount was missing. I called about the $25.00 per month discount and was denied because I have ATT unlimited plus which does not qualify. I was then told I needed ATT unlimited choice to qualify for the discount and I explained that was not the deal I was presented with when I signed up for the package. ATT was unwilling to honor the sale I was sold when I entered into the contract and therefore broke the contract. I told them to cancel service (within the 1st billing cycle) since they would not honor their end of the deal. Now they are trying to force me to pay a ridiculous cancelation fee because they have poorly trained sales people and a customer service department that does not honor its sales. I wish I had never called Direct TV since it has been misleading and lacking integrity. Now Direct TV wants $552.00 as a cancelation fee for a service I had less than 30days that they tried to over bill me for in the first place.
Direct TV debited my account $956. They debited my account and the service is not in my name. I helped my boyfriend make a payment one month and Direct TV informed me that was the reason my card was used to collect the amount. My boyfriend's card on file with Direct TV had no attempts at transactions. I called Direct TV and they verbally promised me a refund within 3 business days. No refund at 3rd business day. Called them and they said they denied the refund request and they instructed me to call my financial institution for a claim of theft. Requesting to join class action lawsuit against this service provider for making unauthorized transactions for collections. Direct TV needs to follow the collection process like every other business has to and not make illegal unauthorized debits from people's banks that are not associated with the account.
I have paid for and continue to pay for a Direct TV Satellite TV protection plan but on April 27, 2016 when I requested that Direct TV send out a technician and meet its end of the plan I pay for it's representatives refused. They just bumped me around from one person to another, all along the way trying to sell more not comply with the agreement. The last technician even told me to go fix the problem. This is ABSOLUTE FRAUD and happened after AT&T bought out Direct TV. The satellite service has been ruined. I want justice, not the opposite.
I first signed up with Direct TV and they promised a 2 year pricelock guarantee with two year contract. After the first year, month 13 and 14 bill went up $10 or so. After that they have literally doubled in price from my initial $40 something to about $85. I have spent countless hours trying to settle this and absolutely no success. Last representative actually told me to stop paying. But I am still under contract and the entire time I have had service, I have not changed my package with them. Please help!
They charge large amount of money and all you get is a floating DIRECTV logo on every screen channel (except for 1-channel).
A storm damaged my dish. I chatted with directv to schedule a tech visit. I was told multiple times that the tech visit would be free of charge. The tech came and fixed the issue. But a few days ago, i see a $99 charge for the tech visit. I contact them and explain i was told it would be free. The proof i had was a copy of the transcript when i set up the visit. It shows what was discussed, and it also shows the chat rep telling me the visit would be free multiple times. Yesterday they even looked up the chat transcript and confirmed it on their end. But today, they say that the chat transcript has vanished from their system. Even though i have a copy of the transcript, they claim it's not in their system, so i will have to pay the $99. My mind is blown because this is a blatant scam. Get this, they actually have the transcripts from other interaction's, but somehow the one i need has vanished.
I cancelled my subscription in Jan 2021 after 6 years of service. They bill me for February services. I called to have it corrected. I was told that the charges were valid.
Well shame on me! In August of 2020, I contacted Century Link to bundle internet & Direct TV. I had a new agent that was helpful but didn't really know her job & how to set up a new account. It's been a problematic issue from the start with seperat internet & Direct TV accounts at first, then autopay not going through & multiple late charges being applied & a few Direct TV service interuptions. Today I had my fill of issues and contacted Century Link to cancel, no problem on their end. However when I contacted Direct TV, the agent informed me that I had agreed to a 2 YEAR CONTRACT!
Needless to say I wasn't aware of that when we did get service because we've been planning a move in about 6 months. The Direct TV agent said we had an agreement & the $480 early out charge was valid, they would not waive the amount for customer dissatisfaction.
Buyer beware, Direct TV is not a customer friendly corporation. My wife gets frustrated & doesn't like the Direct TV system or having to have another remote control. It won't integrrate into our all-in-one remote either. Also know that with thunderstorms Direct TV will also not work. They probably have a carve out for that too in their legalize.
Do yourself a big favor, heed my warning & go to another provider for satellite TV service!
These people do want they want . I want them to sue me I would like my day in court with this company. 20000 complants against them since August last year. Wont some attorney with guts start class action suit. Worst thing goverment did give Tv airways to these people. And we are under lockdown at this time.
why isn't something being done to protect people like DIRECT TV.Why do they get the wright to walk all over people. they are doing it to me now. they want 398.00 for canceling on them. after 2 years they sent me this letter.
DirectTV is trying to collect $774.24 on an account that has been on disaster suspension since October of 2018. My husband and I placed our Direct TV account (DTV Account No 10315378) on a Disaster Suspension on October 2, 2018, after an FPL feeder line that runs along a canal in my community disconnected and sent the full charge through my home the evening of September 12, 2018.
The electrical current was so strong that it blew fixtures off our home inside and out, melted parts of the metal fence and screened enclosure attached to our home, started a fire in the yard and created a smoldering hotspot in our attic that.
FPL pulled the meter from the home that night, and the home has been uninhabitable ever since.
The disaster suspension was to expire in March 2019, but no repairs had been authorized at that point, so I called and requested it be extended, which I was told was approved.
I called again on June 6, 2019 after seeing a charge on the suspended account and, again, requested the disaster suspension be extended. I spoke with a Direct TV agent named Ian who gave me a case ID of 1-24502825197R2 and said the suspension would be extended another 6 months - through December of this year while we waited for some movement from our insurer or the courts on the status of repairing our home.
I provided the following supporting documentation to that effect:
- The Riviera Beach Police incident report (091218PoliceReport2019-09-19-075325)
- The Riviera Beach Fire incident report (091218FireReport2019-09-19-075434)
- The hotel receipt from the Hampton Inn - September 12-17 (hampton12-172018-09-20-090729),
- The 3-month lease for the second place we had to move while we waited for repairs to begin (NancyEdwardsLease0917-01102019-09-19-073204)
- The year lease (which we are currently still in) for the third place we have had to move while we continue to wait for repairs to be authorized from our insurer (2018 1-19 Skalka-Pounds signed lease 403)
- The video inventory confirmation of the return of the items taken for testing by the engineering firm SDII Global - https://youtu.be/uOYCrNk9Q3Y
- The official Mediation Summary filed from September 13, 2019 in reference to the lawsuit over the damage to the residence (Mediation Summary).
Further documentation of the event that left our home uninhabitable includes:
- The claim number with Heritage Property and Casualty is HP188944
- The FPL claim number on this case is 2018033504
- The FPL account (Account No. 7186938200) for the residence was closed on October 5, 2018
- The lawsuit filed in the 15th Judicial Circuit in Palm Beach County, Florida on April 10, 2019 -- the case number is 502019CA004637XXXXMB
I returned the Direct TV equipment via UPS as instructed in June 2019.
I received an email October 2, 2019 from [email protected] that DirectTV 'creditor believes that the charges on your account are valid'.
The charges are not valid and could not possibly be, as the home has been uninhabitable and without electricity since September 12, 2018, the account was on disaster suspension (and extended) and DirectTV confirmed to Credence that their equipment was returned. I am happy to provide all documentation needed if you have a mechanism for uploading them.
Can anyone please help?
Thank you
I have been a customer of DTV for 25 years. Recently they charged me a late fee for 2 days late which gave me cause to look elsewhere for HDTV. I contacted DTV a week ago, asked them to terminate the service and send me a prepaid box to return their receiver. They want to terminate it at the end of the billing cycle and will not send the box until 8 days later.
It doesn't matter that I am requesting immediate termination. They seem to want to drag their feet in hopes that you change your mind, or slide it into the next billing cycle for yet another monthly bill.
If you call their customer service 1800-288-2020 you will be lead thru a never ending maze of computer generated questions which are not even relevent to your call. By the time you get to a human you cannot help but be furious. Then they start with their policy B.S. and how they can't disconnect in mid month even though I told them they could keep whatever I over paid. The absolutely refuse to disconnect.
You can find free programming on Pluto TV, Tubit TV and also stream Fox news and CNN on Janjua all for free. Do you really need to pay 70.00 per month or more to watch yet another Kymaro commercial, or a stale episode of Pawn Stars. Really what you are paying for is the ability to channel surf if you really think about it.
Get an HDTV antenna, we did and we are getting 120 channels for free with programming many of which are HDTV here is the link on Amazon : https://smile.amazon.com/gp/product/B00SVNKT86/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1
DTV and ATT are a hugh ripoff with the cards stacked against the customer. Why? because they are like the DMV they have so many customers why should they care? If you leave another files in.
Cut the cord and you give yourself an $840.00 per year raise automatically. Goodbye DTV
DirecTV is trying to illegaly bill me because I terminated their service.
When I called this company and told them I was terminating, they did not immediately stop billing me for their service.
Additionally, concerning their equipment, I was told to take the equipment to ANY store which handles UPS and Fedex. “Anystore with Fedex or UPS?” “YES.”
I took it to a store on Huntington Dr. near me. The store had signs on the front window stating “UPS” and “FEDEX.” However, the manager said he would not take it. I called DirecTV and asked again: “ANY STORE?” “YES!” As I left the store, I took pictures showing the window signs (UPS and Fedex) and also showing the equipment inside the store while the manager kept saying he would not accept it.
I left.
I did what I was told to do. I find that DirecTV has caused me significant harm; my credit rating has been markedly reduced (FICO went from 845 to 733). If this is not remedied ASAP I will take legal action against DirecTV.
Needless to say, I will never pay this and strongly recommend to the internet community not to do business with this company.
We subscribed for mobile satellite service with direct TV that says they do mobile service but what occurred is fraudulent. We purchased our satellite gear for Direct TV but upon using it for the first time we could not connect with their service. We called various departments within Direct TV with representatives not knowledgeable and giving wrong information, many times opposite of what the last agent said.
We were told they do not have a mobile department, we were told call Winegard who would help us connect. Winegard said they do not help direct tv customers unless they bought winegard equipment. We bought Direct tv sayiing they had a mobile service but it is not the truth. I am being inundated with offers from winegard now. The equipment I will now eat and throw in the dumpster. When we requested help from a tech at Direct TV they said we needed a physical address which being retired now and mobile is impossible, should have said that in the beginning.
One last thought, my wife and I have retire to motorhome living three time and hit the road and we always had Hughes Net internet and Direct TV with us with little problems but now that AT&T has bought out direct tv it has gone to a dung heap. Do not subscsribe to their service it's a scam and I hope higher ups in AT&T read this since they are useless.
DirecTV contract subscribers BEWARE...........
We signed up for DirecTV service in July of 2017. We knew going in that the contract term was for 2 years.
We purchased a wireless video bridge for one of our TV's and it was installed along with the dish and DVR system. Our 2 year obligation was supposed to end in July 2019.
My daughter moved in temporarily and wanted to watch TV in her bedroom. We needed to purchase another 'mini-Genie' receiver that would receive wireless TV reception from the satellite dish, through the wireless video bridge.
I called DirecTV and explained our situation. That is when I learned what we needed to purchase. DirecTV charged $105 plus added anothe $20 for shipping. After the mini-Genie topic was resolved, The DirecTV agent then moved aggressively into AT&T wireless telephone plans. I explained that AT&T service did not extend to my residence. They insisted that it did anyway. (BTW-it does NOT)
What DirecTV agents did not divulge is that anytime a customer purchases a piece of equipment ( in my case, the mini-Genie), the contract is extended from the original sign up date. My contract was extended from its termination date of 7-29-2019 to 1-8-2020.
DirecTV customers BEWARE! DirecTV was not honest in that they should have divulged the contract extension terms when I purchased the equipment. The action of not divulging a key piece of their contract is deceptive and dishonest.
My plan is to cancel in January of 2020, and never contract with AT&T or DirecTV again. There are other options.
And these satellite TV providers are wondering why they are losing subscribers? Go figure it out!!
When I received my bill for Mar-April, my billing date that should have been April 9, was moved back to March 30th with no notice. I repeatedly contacted them asking them what was going on, and I was not going to make two payments in the same month. I was told repeatedly that this was fixed, and it was not. I finally filed a BBB report. Meanwhile, I payed my bill every momth by the ninth. The bills became increasingly hard to understand. Finally in June someone called from President's office saying it was resolved, but no one knew why it was changed,. Whatever. I was waiting to receive my July bill to see it it was. My due date moved to the 19 of July, which whatever is fine, it is supposed to be the 9th.. However; It said I owed 171.00 instead of 107.00. I called regular customer service - they supposedly had history. When it was looked over, they basically told me that the 64.28 was because I did not pay for one month, which was not true, and my BBB case was thrown out and my billing date had changed due to some Illinois law, which I had never heard anything about - but the Rep did not elaborate. I argued that I do not owe anything past due..went on and on. Finally, I hung up, and scheduled "past due' payments. Done with this company. As soon as my contract is out, going with Dish or some other company.. They lie and tell a different story each time you call. DONE DONE DONE
I, apparently like many others, cancelled my Directv and was told they would send me a box to return equipment. Box never came; threw DTV boxes out after 8 months figuring they were all old and they would just throw them away anyway.
Got a call from collections that they wanted $138.50 - never saw a bill and they wouldn't send me it. Paid Directv almost $300/month for 20 years and they're cheesing me for $138.50? Cancelled DirectvNow so they won't get $50/month from me and will alway get a bad recommendation. Yhis is a class action waiting to happen!!!!
Keep receiving continuous calls several times a day almost every day even after both getting nasty with them and blocking the last number they called me from. They screwed me over too many times and I don't want to even speak to them anymore.
Called in November 2018 to cancel as I was going to move and wantedc to get cable. Customer retention member called me back later that day and negotiated to get me to stay. I clarified the information and asked more that twice for him to tell me the details so I didnt mis understand. He told me he would include the move, new reciever with 4 wireless recivers for free. He told me no contract and the price would be $29.99 a month.
When I checked my first bill it was higher but I suspected it was for the quarter of the month before the changes were made. My next bill was almost double the negotiated price so I called to check if there was some hidden fee. They told me $29.99 wasnt possible and there was no way the Customer Retention member told me that. I asked for the notes to be pulled from that day as I asked the Customer Retention member to add it to my notes for my sake. They told me today that the note wasnt in the file. On top of it I would have to pay over $400.00 cancellation fee as there was a contract that I never agreed to.
It seems lately there has been more and more of this since AT&T bought them.
I moved houses at the End of November 2018. Called with plenty of notification to all my utilites.
Couple glitches here or there, but Direct TV was horrible
The first person never completed the move and I tied to fix it online as i was at work.
They couldn't do the move for 3 weeks. not good enough
I kept calling and finally oneday got a Manager Alejandra ont he line(gonne separate this into a few parts)
set me up for 12/6 when i said 12/4 still closer
after calling again got the tech he said the order was just to move the original 4 recievers
(Alejandra promised me as did another chat rep that i could get 2 additional Recievers added free of charge and no monthly fee)
WEll he left the boxes and told me to do an upgrade on the service.
did that and the boxes worked.
I called back to line up the pricing issue now with the no monthyl fee with the recievers and verify the price the chat rep gave me of 55.21 (don't worry i have the document saved. )
now they are telling me there is nothing else they can do to set me up to the price i was quoted and guaranteed.
Spent about three hours on the phone with DIRECTV about bundling DIRECTV with Internet the first person I spoke with was a guy name Mark who lied to me about all the packages that they were and to sell me he lied about the speeds of up to two mags that it would be fiber optic cable and then it will be bundled in a package. After talking to the Internet provider century link they explained to me that none of that was true they did not have high-speed fiber optic cable in the area that they would not be changing out the box and my speed would be much lower.
After talking to about five people from DIRECTV no one could give me a straight or direct answer just run around switching me from person to person in the last person Georges when I asked to speak to a higher up He said there was nothing that he could do to talk to someone that’s in a higher position. My advice make sure you know what you’re getting before you sign on the dotted line. And one of the agents there told me that that’s what they were told to tell people. Be careful
So I canceled att /direct tv which was in my husbands name went to the att store gave them a copy of his death certificate.Today I got a bill for 20.00 for early cancelation. I guess to direct tv and att death is not a reason to cancel a contract
I ordered the movie Point Break which was recorded in 1991 and 2015. I wanted the one from 1991 and thought I was ordering that because when I did it had the picture of that one next to what I looked like I was ordering but when I started watching it it turned out to be the one from 2015 which has horrible reviews. I called DirecTV and told them my situation. They told me it had not shown up on my bill yet but to call back in 30 minutes and they would handle it for me. When I called back the system was down so I ended up calling back the next morning. First I had to have an argument with a girl who said she was not able to do this for me so I asked to speak to her supervisor. His name is Angel and his worker number is 101 14764 if anybody wants to call him if they're not happy with DirecTV for any reason and forgot to get whatever supervisors name they forgot to get. I explained to him that I receive Social Security disability and it's very rare that I spend anything extra but I was home sick and felt like this might cheer me up. He continued to tell me this would not be his policy so I will be canceling DirecTV through another service called Roku if anyone has ever heard of it. If not, look into it. I don't know what their situation with movies is but I guarantee it's nothing like this. The reason I know that is because I have been reading the reports on DirecTV for the last 10 minutes. Good luck everyone
Congress needs to open a full investigation of DirectV. An oligopolistic entity that finds new ways to rip off the consumer. In this case, after paying a significant amount of money to sign up for the NFL Ticket that provides broadcast of all NFL games, this week all those out of market games came with a "Purchase Option" message covering the screen of each game that requested an extra $50 to watch those games. Extortion by any other definition. This is a company whose customer service ranks lower than the popularity of Congress itself. How does a consumer get relief? Next stop FTC?
I had a previously scheduled installation of Directv and 3 genies for Oct 8th from 12-4p and after several attempts for an update on install day I was told at 8p it was cancelled due to lack of man power. It was then rescheduled for today, Oct 16th from 12-4p and after receiving confirmation texts the afternoon of Oct 15th and the morning of the install, today, I called at 3p looking for a status update. I was told that the install is now scheduled for Oct 18th. I had taken off 2 days from work for an install that never occurred twice! AT&T Directv was unable to explain or rectify and referred the blame to MasTec. MasTec even has problems contacting their local dispatch when exculating my concern.
Went to a local AT&T store to lean about what Direct TV had to offer. Decided to go with them, with the understang that I had a 2 year contrct for the price of $41.97 monthly for the two years.
After one year (this month) I got a bill that doubled. Called customer service and they said our contract for $41.97 was for one year and double for the second year. At that time they didn't offer me any deals to continue to stay with them,so I cancelled my service. After back and forth dealing with customer service; and many phone calls, etc., they refused to take off the fee.
Today, for some reason they offered me a deal, but unfortunately, it was too late, because I already have another cable company I'm dealing with. I even gave them the names of the two people I spoke to at my local AT&T store, but they said they don't contact them. So, here I am with a $233.00 bill that they refuse to eliminate.
I feel because I made a deal with my local AT&T store for $41.97 for two years they should honor that. I would still be dealing with Direct TV if they honored the contract that I agreed upon. I am so frustrated with Direct TV. They were supposed to call me on two seperate occasions, and they never did. I had to do all the calling. They're customer service is just terrible.
I got Direct TV in July 2017 and was given a refer a friend promo card from the installer w/ his code on it. To get the $100 I had to send in two copies of my paid bill statements along w/ the promo code and my friends info. I did everything it said and the waiting game began. After no recieving anything I called this past February to get an update. They said I wasn't in the system so the technician took all my info and entered it into the system and said I was all set and that the rewards card would go out April 10th 2018. Well it's the end of May and still no rewards card. I called them again last week again took all my info and updated everything. The techy said I was all set my account has been updated but she didn't have authority to issue the card so I'd have to call the number she gave me and have them refer to the notes. I did so today ended up calling 3 different numbers and spent over an hour of my time and still got nowhere.
They said too much time has passed and I'm not eligible. I kept telling them all the delays were on their end not mine. I followed procedure and they are screwing me and others. I kept my end of the bargain and they are not. They even said I don't exist in the system but yet they find me every month to bill me. And they also said the have no record of any call I made to DTV in February.
Direct Tv took money out of my debit account and we dont have Direct Tv never have had and when i call i cant get an address or talk to anyone who can help me because i dont have an account
I was paying $77.99 a month for about a dozen channels that we watched. Decided to cut the cord since i was on month to month. Called an agent on apr 24th to cancel services. He said a letter would be sent out within 7 days, which i never received. Was paid up thru april and told them to cut service on the 30th. They disconnected me on apr 27th, which i didn't care. Called back on the 30th to see if they would send information on returning equipment. To make a long story short Pun) the agent offered me a great deal for a one year contract. I agreed. They must be hurting to offer deals like i got huh? Yeah right! tried logging into account, but so called agent screwed up e-mail address. Took me 2 days on chat and phone to get it fixed. Logged in and the bill due said $82.14 even after all the deductions for the new deal. Called rep and she said account was never closed. How convenient huh? They carried over the previous rate and said that was due on the new billing. The rep said there was nothing she could do about bill and she is in billing. Will pursue this but nothing will come of it.
My rates with Direct TV went up to $150 a month for the basic service with 4 boxes. I never watch the movies and it was so expensive I had to cancel it last December in 2017. I had called twice. maybe 3 times and talked with two reps. I kept calling back and they kept charging me. So my bill went from $150 to $372.00.
I returned the equipment and lluckly they did not charge me for that. This company is a Rip OFF. I paid $100 and then was going to keep making payments when I received a Collection letter today (April 13th) in the mail. I scraped my money together to pay them because I am trying to build a house in two months and cannot afford a negative report.
I will tell EVERYONE I CAN that this company is over priced, the service was not that good, it is hard getting through to American reps. The double charging is a scam when they say "Oh, we did not get a cancellation." Rip off, rip off, rip off. I see there are other complaints in your company with Direct TV, AT&T also.
Buyer beware!!!!! I enrolled with and have been very happy with them and they are half the price. They had also heard that Direct TV clients are quitting becuse they are SO expensive.
I purchased directv dish from door to door sales rep, Aaron Houk on 9/2/17. He told me I had 30 days to make up my mind if I wanted to keep their dish service. I signed up for it with that in mind.
I didn't like it so I called to return it on the 6th day. They charged me $269.31 They stated that I only had 3 days to return it. Mr. Houk had told me 30 days.
Siince I didn't agree, I sent them one month's payment even though I didn't use it, just to be fair. Now they want the rest of the money or they're going to turn me in to a collection agency, ruining my credit rating.
My rating is over 800 and I didn't want the hassle so I decided to pay them $20 a month because I live on limited income. I'm a 70 yr. old senior and work 2 days a week just to pay my bills. I paid each month when the bill came and got it down to $153.59.
They weren't happy with that and turned me over to a collection agency, Diversified Consultants,Inc. anyway, for the balance.
I feel this business is unfairly "Bullying" a senior and misrepresented their return policy. I had been paying them monthly even though I didn't agree.
I rec'd a call from Directv today- it looked legit from the caller id. They had a promotional offer. There's nothing out of the ordinary in that. They offered $59.99/ mo for 24 mos (69.99with 2tv's) if I prepaid the first 5 mos with an Amazon gift card. What I needed to do was get the Amazon card to prepay 5 mos and then I would get $100 back for doing it on the same day. Fortunately, i applied the card to my Amazon acct, so I had to call to try and reverse that. It was then that Amazon let me know it's a scam. I called directv and confirmed this was a scam. It was a good scam. They fooled me. Nothing seemed that unusual, and the caller ID looked like directv. The number i was to call to activate the offer is: 88-770-6370.
We were approached by Cory Lewis at the Kansas State Fair about bundling our Satellite TV with land line and internet through ATT and Direct TV. We were told that monthly bill would be $130.00. The bills have been $165 per month since inception. I've had to call and complain every month with ATT.....my sister and brother in law were promised receiver and antenna for their cabin at the lake and never received it.
Called Directv, was unhappy did not receive all of my local channels.
Asked what it would take to cancel the contract. was told I had a 30 day grace period. When I called back a few days later say I was disappointed about the channels and wanted to cancel, they told I only had 24 hours.
I was never informed of the all the channels that would be included in the package such as the amount of home shopping network channels, 60 plus channels of paid program TV, plus they repeat them to bulk up the channel lineup. If I would have know that most of the channels are that I would have never ordered this service. They never informed me of this when I researched channel lineup content.
Some channels that I agreed to cannot even be viewed,. When click on the channel, the channel says its unavailable. I would have never purchased this if I would have know that the channels I did purchase were unavailable for service.
When I used the video on demand to watch a top free movie they wanted to charge me to rent the movie $3.99. I called on this and they could not find the movie listed for free.
I now have four remotes to control just one TV.
The 4k channels promised with my TV don't work.
The receiver I received was used and smelled real bad with perfume. I am chemically sensitive so I had to put it outside just to deal with it.
They missed represented the contract by promising me channels that did not exist, and channels I never knew about that would help me make a informed decision. If I would have known about what was really listed I would have never purchased this service.
They also Lied and said I had a 30 grace period full well knowing that if I kept the service for 24 hours I could not cancel, which is a verbal contract made to me, breaking that agreement.
I purchased a house and called the Mover’s Line to set up service to the new location. I was told all fees would be moving fees would be waived. I check my November Statement and noticed that there was a charge for $149 for moving and installation fees. I call Directv customer service only to getvthe run around and being told that only $50 was waived. I was not told about no fee when the appointment was set. I call to speak to another rep and explained my situation that I lost my job and now rely on a disability pension. I explained I could not afford to pay the $294 bill that included the 149 fee. She said I would have to pay the full amount and it would be credited to my January bill. I explained that I cannot pay because I am not willing to the extra fee that was not supposed to be in my bill, it was their mistake and not mine. She laughed it off and said I had to pay the bill. I asked to speak to a manager at which point she hung up on me. I have a limited amount of money for the month, I am not willing to pay that money for their mistake and not have enough money to pay my mortgage and car payment. Directv is a ripoff!
As with others, I also was treated like crap by Direct TV in my effort to cancel service. Hung up after over an hour on hold, called back and got the same person again. After another hour on hold and another hour of begging to stay, I was able to cancel. Total time on phone was over three hours. Person on the phone brought new meaning to the words rude and abrasive.
Reason for cancelling was that for 12 years – that’s right – I never received the same bill twice. Got tired of calling, holding every month to straighten things out that neve gor straightened out.
When it came to service at my home, it was not a matter of showing up on time, it was a matter of showing up the same day. I had a maintenance contract, but on one service call, they told me they were independent contractors and could not stay long. However, they could return on Saturday and do it if I paid them on the side a separate fee.
I wrote a letter to ATT, Direct TV and copied officers and their board of directors. End result was a phone call that basically faulted me, but did say they would discipline the person that was rude to me. I stated that I was not happy with their response and I would go to the FCC, etc, the answer was “It will do not good as all complaints come back to me”. Really?
Beware, there are dozens of similar complaints. If you do sign up – good luck, you will need it.
DirectTV issued a credit on my account. My account read -$104.75. Customer Service stated that my balance for December 2017 is $0. A week later, DirectTV nullified that credit, and now wants $20.79. They wouldn't explain WHY the change in charges. The bill, which I received in my e-mail, was confusing as to why I was being charged $20.79. When I was told by Customer Service that my balance for December 2017 is $0. They still insisted that the "credit on my account" had to be changed. I'm seriously considering going back to DishTV. At least DishTV was honest about their billing.
We have been with DirecTV for 6yrs with automatic bill pay last month they took $314.00 out of my account sending my account in over draft 6 times they refunded after 10 days when that happened we told them they are NO LONGER aloud to take money out of our account to take us off bill pay now this month they too $214.00 and again over draft fees my husband called and complained they trued to tell my husband that he called last month and restarted bill pay my husband told them no he did not finally after an hour asked for a manager they told us a manager was not available !!! R u kindling me then after awhile said a manager would call back in 20min and hour later nothing so we called back again and asked to speak to a manager something again so finally we asked for corporates number they said they can’t give us that REALLY!!! Ok my husband finally got on the phone with a manager her name was "patty” very rude she was and would not give us her employee I’d # when asked she mumbled it asked again for corporate and nothing finally I had to look it up that’s why I spoke to Rachel she told me she was going to call me back in overtime until three days later to tell Az that they would not refund our money I told her The fraudulently took money out of my account she said well we can discount ur bill by $17.99 a month I told her NO they need to refund my money That they were not authorized to take up in the first place After everything she said that she would try to get my money refunded and will get back to me in 3 to 4 days I told her I would be getting a hold of an attorney because they were not authorized to take any money out we told them to take us off a bill pay last month she sees where that happen but tried to say somebody called back and put it back on bill pay no we didn’t I told her they need to get the recording of the phone conversation otherwise they need to refund my money!! Please help who else have they done this to this is fraud they took money out of my account when told not to
I had internet with AT&T and TV with DirecTV. At one time they were billing me separately. Then when the companies merged they started sending me a combined bill. I disconnected my internet (there was no contract) but continued the Direct TV until my contract with them expired in May 2017. I continued to get a "combined" bill from AT&T.
When I cancelled my DirecTV in May 2017 they continued to provide me service after I requested it be cancelled. Then I had to call them three times to get shipping materials to return my box, which I finally got. However, I started getting billed for DirecTV from both DTV and AT&T!
I returned my DTV box and have the receipts to prove it. However, both AT&T and DirecTV billed me for two additional months of DirecTV service even after I had returned the box. I tried to buy a car this past weekend and find both AT&T and DirecTV have placed collection notices on my credit report. I cannot access my account on either web site but I recently got a bill for the so-called balance AND the box (which I returned) from DirecTV. Now I have to go through the hassle of disputing these bills and trying to get them corrected. So both AT&T and DirecTV are saying I have a balance of three months service (two separate amounts) and DTV claims I owe them for the box also!
Direct tv contract expired without notification. cost of services doubled in price. called direct tv a total of 3 times to resolve my account balance. first time i called was refused payment arrangement to resolve my account. waited a couple weeks and called today (10/2/17) spoke w/ 2 reps to reach out to the retention department to see if they would be able to assist with me in resolving my billing issue as the customer service department was refusing. first rep gave me a phone number that was not for the retention department. called back spoke w/ another rep and was not only refused to be transferred to retention i was told that he couldn't help me for anything unless I paid over 300 dollars on my account. i asked multiple times to speak with a manager and was refused. i told the rep i had a right to speak with either one regardless of my account status to resolve my issues as i was more than willing to pay but was refused any options other than the total amount due. after being refused to speak with retention and was refused to be transferred to a manager i immediately demanded to have my services cancelled as i will never deal with them again. they said my account was past due almost $200 and total balance was almost 350. too bad for them as i won't be paying another dime to them as they refused payment by refusing to work with my billing issues. i was a loyal customer for over 7 years and was never treated this way before over a billing issue.
I called the 1800 number of one of thier ads to buy internet service they quickly asked for my SSN and date of birth before even discussed any details about service 3 reps exchange the call to end up giving me dsl service and tv that I wasn't ok with right the way I called was less than 28 hours to cancel what I got scammed with the scammers telling me I have to pay over 500 dollars to cancel even though they assured me that I can cancel within 20 days . Be aware ppl don't purchase this service
DIRECTV PO BOX 105261 ATLANTA GA. 30348 5261 HAS DISCONNECTED MY SATELITE SERVICES TWICE IN TWO MONTHS ON DUE DATE AUG.26 2017 AND SEPT 26 2017 FOR THE AMOUNT OF $115.OO WHICH WAS PAID AUG.26,2017. THEN CHARGE A 35.00 RESTORATION FEE MY BILL WAS NOT LATE ALWAYS DUE ON THE 26, OF EACH MONTH. DIRECTV SENT THERE TECH TO MY HOME TO ADJUST MY REMOTE, BUT ASKED ME TO SIGN A TWO YEAR CONTRACT. WHEN I REFUSED THE TECH COULD NOT PROGRAM MY REMOTE, BUT MY 13 YEAR OLD GRAND DAUGHTER PROGRAM MY REMOTE. NOW MY FAVORITE CHANNELS GET SCTRAHES PICTURES LIKE CNN MSNBC OWN AND 272 LOGO WHEN REPORT I AM TOLD THEY NEED TO SEND A TECH OUT FOR A CHARGE OF 150.00 TO ADJUST THIER SATELITE BUT WATCHING A TECH BEFORE JUST BUMP THE SATELITE CORRECTED THE PROBLEM SO I DID AND ALL WAS FIND BUT I THINK DIRECTV CONTROL MY TV FROM THE STATION WHEN EVER THEY WANT TO HASSLE ME TO GET A BUNDLE PACKAGE AND TO GET ON A CONTRACT NOW I AM 73 YEARS OLD ON A FIX INCOME CAN BARELY MAKE INS MEET BEEN WITH DIRECTV FOR MAYBE 17 YEARS DID NOT HAVE ANY PROBLEMS UNTIL THE PACKAGE DEAL WAS INVENTED PLEASE MY TV SERVICE IS OFF NOW AS SENDING THIS. PLEASE MAKE DIRECTV STOP HARRASSING ME I DONT WANT TO BUNDLE. AND BESIDES I SIGN A 1 YEAR CONTRACT WHEN I GOT THERE SERVICE 17 YEARS AGO HONOR THAT IT DID NOT EXPIRE
I have been set with Direct Tv for over nine years. I have also had their premium protection plan through Assurion. I have a 75 inch TV but I paid over $9000 for I was told that my TV was covered because I have accidental damage coverage. My TV started getting pixelated and I called Assurion. I paid my $50 fee and A technician came out to diagnose the TV. Direct Tv then called me and said that my claim was denied due to physical damage. I asked to speak with a supervisor and the supervisor stated the same thing. I was so upset that I called DirecTV and was going to canceled my service, but the retention department read through Asurions terms and conditions and showed that the TV should be covered under the plan that I had. They told me to speak with a supervisor and to file a report because the terms and conditions clearly show, all electronics in the home including TVs are included in the protection plan Premier for accidental damage. Sparing you the details over several days in several hours I complained got transferred to numerous people and to say the least never got the situation resolved if anything got more frustrated. And I didn't call AT&T and let them know I had a mobile wines and was paying almost $900 a month for my mobile service another $200 a month for my cable service, and I was canceling all of it because of the principle of the situation. You don't sell protection plan stating all the electronics in your home is covered if it's clearly not. I would've bought and Extended Warranty through the TV manufacture had I known I was not covered. This is clearly false advertising. Who knows how many other people they've done this to. They collect the $25 a month for years and never actually fix anything because they find some out within their terms and conditions that nobody else can find. Plus I had to pay my $50 deductible to have somebody come look at my TV and I was told that is not refundable. I am beyond angry and I'm very surprised that there's are not a lawsuit already pending with this company .
Hello,
I have Direct Tv since 2012.
I like to believe I am a good customer of you, paying my bill every month in time for last 5 years.
Few days ago, I decided to move my TV from one wall to the opposite wall in same living-room.
I called Direct TV and set one appointment to have a technician come over to move the TV receiver&recorder and all the wires to the new place (the cables was not long enough to rich the new TV location) and the customer service set the appointment for September 6th between 12.00 pm and 4.00 pm.
In September 6th, we do receive a call from Direct TV telling us the technician is running late.
Finally, at 5.30 pm the technician ( Michael ) show-up at my house and after he spend at least 10 minutes on his phone in the car ( My husband and I - just watching him!?) he get off the car, set the orange cones around his truck, put on his safety helmet and take a selfie picture, put everything back (the cones and the helmet) in his truck and he says, …”let see the job”.
We were in our front yard and watch him all this time. We expect from him to say Hello, my name is ….., show his badge and apologize for being late, or something… (thinks what any man with good manners would do). But… NOTHING !
Of course we were upset because after we waiting for 4 hours is not nice to show-up 1 hour and a half late and not even bother to apologize, is rude and not professional at all.
My husband ask him to introduce himself and show his badge (which was under his jacket and we can’t see his name) and ask how is possible to be so late when he have 4 hours appointment window. At that point, the technician gets mad and he raised his voice and tells us:
“I spent last 4 hours in the attic at the previous customer and now you ask me why I am late?!? You know what? I don’t even do this job anymore!”
He jumps in his truck and left.
Of course, we call customer service again, and we talk with technician’s supervisor, named Paul. He was nice and polite, apologizing for this situation and he rescheduled our appointment for September 11 between 8.00 am and 12.00 pm. We specially request to have first appointment in the morning, make sure the technician doesn’t come to our place tired from the previous job.
On September 11th, we received a call at 11:17 am - telling us the technician reported his previous job done and he headed to our place.
At 2:32 pm I decided to call Direct TV and see what is going on? No one show-up to complete the job.
I found out appalled, the technician cancelled my order due to “safety reason”.
I called customer service again and spoke with Rein, the lady who answers my call, and she was not able to tell me who canceled my work-order, and I asked for the supervisor on duty. I was transferred to Yui, other lady who could not or did not want to tell me who cancelled my appointment, or who was the technician assigned to do my work-order at this time. I was so frustrated and I asked to talk with upper manager, or someone who is able to answer my question and resolve my problem. Finally, I spoked with Joana, (ID#JC719xRx) who did not answer my question, but rescheduled my appointment for Wednesday, September 13th at 8.00 am.
I was asked by all this 3 ladies how is the weather at my location, and I tell them was nice, sunny, 85 degrees, not windy, perfect time to do a 30-45 minutes inside job!!
I specially request to talk with technician’s manager to see who cancelled my appointment (is very important to me: my husband take off 2 days from his work already for this mater) and make sure he will take care of my next appointment to be at 8.00 am first job for that day! She says is no one available at that time, but she promised to me she will have someone to call me in same day.
Of course no one from Direct TV called me back. I have been very disappointed the way how the management team works.
I would like to know how Direct TV will take care of my situation. I am a very unsatisfied customer right now, I am so up-set of this issue and I want to know who canceled my appointment and why. What steps your company takes to resolve my issue and to prevent this situation happened again to other customers.
After ordering Directv my bill didn't reflect price quoted. My 1st month was free as a new customer gift. I received bill immediately with incorrect amount & per my phone call was told AT&T should not have said that. I inquired on errors 5 times & each rep had a different story as to what happened & I still owed. Also attempted to cancel contract & rep advised I was 1 day to late. Century Link quoted $45 monthly fee & bill is $65 before taxes
I sign up for a bundle package with directv which was to cost 79.99 per month every month they have over charge me for this service /ranging from 79.99 a month to 186.00 per month i have call porabley 6 times complaing about the service and over charges/each time i spoke too a repensentive customers services to resolve the problem. they review my account and admit to overcharges but when it comes to applying the overcharge amount as credit .they go back and say that credit of 30.00 amonth has already been discounted . so after trying to review our conversation come to find out that i am still being over charge and the service is less that what my orignal agree to while extending the contract time i have to keep the service before i can cancel without penalty for one year from the time of complaint which i did not and will not agree to. this company has been in front of the fcc and face a penatly for repeating this fraud over over . the consumer who complains is put threw a son and dance rig-mo-roll with doed not change a thing except acouple of months later they are back to there old trick of de furading the public and ripping of a society which has no recourse to recover damages because of litergation .
The direct t.v. and at&T promotion is a scam. They promised an xtra package fro 45.0o and are now charging me 75.83. They will not work with you or adjust anything.
Girlfriend bought a townhouse and needed Internet and cable TV and phone combined. So she found a promo and called direct tv to get hooked up. She couldn't wait for the installer as they give you a window to come so she went to work and I waited behind. Once the installer got there he started connesting everything and realized she didn't have a cable wire in the upstairs bedrooms, so they would have to put in a WiFi bridge to connect them since we were getting Internet. No big deal at this point and told them to do what t H eyes had to do. But the installer tolad me it would be and additional 105.63 charge for this install and that my girlfriend would havs to be present with a credit card before they could set it up. And that once the one time charge is charged for connection that would be it. OK, so everything sounds good and we didn't want to make another appointment to get hooked up a week later so I gave them my debit/ credit card for the purchase. He does the install and charges my card and goes to leave and I ask him, hey I ask the installer when is the Internet going to work. He states they will call my girlfriend and let her know. So I let my girlfriend know at work and she calls them to find out.
We'll once she calls them they tell her they don't offer that service bundle with Internet and TV in our area so they will have to cancel on us and that we will get a refund for the charges once they get the equipment. So we mail it back an wait, and wait, and wait. 6 months later I call them because they charged my card and they are nice and forward me to the billing department with the account number. This is where it goes south, I speak to a lady and couldn't hardly upstanding her, but I did get the fact that is wasn't my account and that she couldn't talk to me. I told her it was my girlfriend and that I haven't recieved my credit back. She then proceeded to tell me again the same thing and that she would have to call, I told her that they didn't care that I was her boyfriend when they were charging my card for the installer but now they do? With that she hung up on me, I called back but never could get to speak to someone, so I had my girlfriend call and she finally after 7 people got a guy to give her the credit after saying he couldn't see the transaction no more but he was going to do mm it anyway for an even 100.00, no mind you we never ensued their TV, never had their Internet as its not offered but yet they onlyrics want to give me 100 of the 105.36 Back! Crazy, but we said find and went on. Then today 03/22/17, they call her back and say the charges are valid and that they are not gi b ingredients us money back. These people have lost there mind at direct tv! I will never ever recommend these folks to anyone. I will tell the world and they BBB next. We installed and Uninstaller 09/06/2016 and 6 month later they still have my money! I will keep pushing this and talking and about them until they give me my money with interest for the product that I didn't buy, but paid for that she never got! True ripoff from big companies that out government allows to beat up on consumers! Say no to AT&The a day Direct tv!
I've been a customer a year, we recently moved. I called to schedule services at our new location, could never get threw to customer service by phone. Once I finally did, they told me the closest appt was available 20 days after we've moved. I sat for 3 weeks with no service. I called again, complaining. They did find a new install date, only 3 days earlier than the first. So they came out put up a temporary dish mind you, tell me they'll be back in 2 weeks to replace with a permanent dish. Why?? I call directv and they tell me my services have been interrupted and their charging me for the weeks I didn't have service. Then they add in their $199 fee for install, pfft! My bill went from $52,my normal to $528 with install, fees and services from the fate I moved until they installed. Now I have to pay $299 just get my services back on. No credit for their mistakes, no nothing. I want to cancel but wait! I gotta pay $400 for then do that, Lmao, so what? Pay their so called $299 instead of the $400 to cancel. No! I'm canceling and I'm not paying their ridiculously over priced canceling fees!! They can kiss my a*s.
I have paid for and continue to pay for a Direct TV Satellite TV protection plan but on April 27, 2016 when I requested that Direct TV send out a technician and meet its end of the plan I pay for it's representatives refused. They just bumped me around from one person to another, all along the way trying to sell more not comply with the agreement. The last technician even told me to go fix the problem. This is ABSOLUTE FRAUD and happened after AT&T bought out Direct TV. The satellite service has been ruined. I want justice, not the opposite.