I purchased digital software from digiarty, winx dvd ripper platinum based on help article on their website stating this software would convert file to a format that could be viewed on my media server Mkv format). First i tried Free trial) the software and could not find the option in the trial. Only based on the article, i figured the trial version was limited and so i paid the $65.50 to purchase the full version so that i could so the file conversion i needed. Still with the full license, i found no option to convert the file to mkv. Within 1 day (15 hours later), i determined the software could not do what i needed it to do. I sent email to support asking for refund. We went back and forth by email and they kept trying to push me to try other software. Meanwhile, i had bought another package from another company that very easily does exactly what i need. The person who was responding on behalf of the company danced and danced trying to tell me to use another one of their software packages, but i did not want it; i already had a solution. I simply wanted a refund. Today, after email #6, they told me no refund would be given. I have already uninstalled the software and will not be using it. I was very kind in my communications with them, but they seem to just want my money for nothing. I will not be trusting this company nor their representatives again. They even offer a 30-day money back guarantee on their website, but they do not honor this. I don't think it's fair that they keep my money after i tried the software, found it unusable and uninstalled it within 15 hours.
Digiarty Software, Inc. Reviews
I purchased digital software from digiarty, winx dvd ripper platinum based on help article on their website stating this software would convert file to a format that could be viewed on my media server Mkv format). First i tried Free trial) the software and could not find the option in the trial. Only based on the article, i figured the trial version was limited and so i paid the $65.50 to purchase the full version so that i could so the file conversion i needed. Still with the full license, i found no option to convert the file to mkv. Within 1 day (15 hours later), i determined the software could not do what i needed it to do. I sent email to support asking for refund. We went back and forth by email and they kept trying to push me to try other software. Meanwhile, i had bought another package from another company that very easily does exactly what i need. The person who was responding on behalf of the company danced and danced trying to tell me to use another one of their software packages, but i did not want it; i already had a solution. I simply wanted a refund. Today, after email #6, they told me no refund would be given. I have already uninstalled the software and will not be using it. I was very kind in my communications with them, but they seem to just want my money for nothing. I will not be trusting this company nor their representatives again. They even offer a 30-day money back guarantee on their website, but they do not honor this. I don't think it's fair that they keep my money after i tried the software, found it unusable and uninstalled it within 15 hours.