I purchased a Work and Play travel trailer from d**k Gore RV, in my offer to purchase I stated I wanted all issues that need repair before delivery completed. The awning light needed replaced, the awning repaired, the service tech choose to rip out the magnets for the interior cubbard doors, there was a humming coming out of the under carriage and the exterior accessory lock system was broke.
They told me they needed to order parts and would pick up my unit at a later date and I should to take my unit home. On my drive home I got about 10 miles away and had a severe blow out on the unit, it appeared ALL 4 tires were dry rotted. They did at said later date pick up my unit after a few phone calls and repaired the awning, replaced the awning light and put some magnets on the interior cubbard doors.
When my unit was returned it had damage and not all issues were fixed. There are two spots where the large decals are very freshly scraped and one with a deep gouge, the humming noise isn't repaired, the interior cubbard magnets aren't properly installed in a few places and the exterior toy lock system wasn't fixed.
They initially said in phone calls and emails they were sorry and would rectify all issues, they have already taken the unit in once to repair said issues but have not fully done so, I just want what I payed for and they agreed to.
Desired Resolution: Finish the Job
Desired Outcome
I want d**k Gore to pick up the unit fix all issues and return my unit. I just want what's right
Dick Gore's RV World Reviews
I purchased a Work and Play travel trailer from d**k Gore RV, in my offer to purchase I stated I wanted all issues that need repair before delivery completed. The awning light needed replaced, the awning repaired, the service tech choose to rip out the magnets for the interior cubbard doors, there was a humming coming out of the under carriage and the exterior accessory lock system was broke.
They told me they needed to order parts and would pick up my unit at a later date and I should to take my unit home. On my drive home I got about 10 miles away and had a severe blow out on the unit, it appeared ALL 4 tires were dry rotted. They did at said later date pick up my unit after a few phone calls and repaired the awning, replaced the awning light and put some magnets on the interior cubbard doors.
When my unit was returned it had damage and not all issues were fixed. There are two spots where the large decals are very freshly scraped and one with a deep gouge, the humming noise isn't repaired, the interior cubbard magnets aren't properly installed in a few places and the exterior toy lock system wasn't fixed.
They initially said in phone calls and emails they were sorry and would rectify all issues, they have already taken the unit in once to repair said issues but have not fully done so, I just want what I payed for and they agreed to.
Desired Resolution: Finish the Job
Desired Outcome
I want d**k Gore to pick up the unit fix all issues and return my unit. I just want what's right