Diana Delp hired us to make some repairs on her swimming pool for several years, the last being in 2013. We replaced the pump seal kit on her pool pump and advised on each of the several occasions we visited her home to have her the irrigation sprinklers repaired/ redirected as they are causing damage to her pool equipment. It was noted and reported to her in 2013 that 2 of the 3 pool pumps were SEIZED and corroded from the irrigation sprinklers. The one pump that was operational, the circulation pump/ motor had a voluminous amount of corrosion and the shaft seals were leaking. We advised to replace the shaft seals immediately. Diana Delp approved repairing the shaft seals ONLY in the circulation pump, leaving the other two requiring new motors to be replaced. When disassembling the pool circulation pump it was discovered her impeller and diffuser were also broken and need replacing.
She approved. Total so far for new shaft seals, new impeller, new diffuser was approximately $275.00 which was APPROVED by Diana Delp and replaced. When our technician left the home the seals were not leaking and the pump was running properly again, though corroded from irrigation brought to her attention many times before.
Also within the same time period of two weeks Diana Delp asked us to see why her pool heater wasn't operational. Upon inspection it was evident rats had nested inside the heater clogging up the burner tray. We informed Diana Delp the FIRST step is to remove the burner tray, clean it, and remove the nests which are also a fire danger. We bid her only $85.00 for this service, she approved. Once the rats nest was removed and burner tray cleaned we informed her what else what wrong with her heater and it would be additional cost. Which was not approved. On this trip we merely cleaned the burner tray out.
Within same time frame Diana Delp asked us to determine why her spa light was broken and not working. We tested the fixture and ascertained the bulb had burned out. We quoted her $165.00 to DRAIN her spa, replace the bulb and seal kit, which she approved.
Job 2 and 3 totaled $250.00, Job #1 was $275.00. All 3 jobs approved by Diana Delp. She paid us by phone using a credit card.
Approximately 30 to 40 days later we discovered Diana Delp performed a chargeback on both credit card transactions totaling approximately $525.00. The chargeback fees, two of them totaled $70.00 . We are out well over $600.00. We have sent Diana Delp to collections which she writes several excuses why she didn't pay. She states she thought she only did "a partial chargeback". Citing her spa was draining, which has nothing to do with what we did. She also writes "to this day my heater still doesn't work" Well, that's because you didn't approve further repaired you were notified of. She later writes "one of my pumps starting making a noise", what does this have to do with us. We didn't change your pump, we didn't change your motor, we merely repaired the leaks. You were notified the reason pump #2 and pump #3 are leaking is because of the irrigation aimed on the pool equipment.
We failed to sue Diana Delp in small claims before the statute of limitations passed. We did inform Diana he intended to sue her and garnish her wages in which she replied "I'm a retired teacher, I don't have any wages to garnish". Someone who would not pay for services they received then conjure up excuses is not someone I would want teaching my kids ANYTHING.
To date we have received no money from Diana Delp for aforementioned services at . We refuse to do any future work, though she did call recently.
Diana Delp Reviews
Diana Delp hired us to make some repairs on her swimming pool for several years, the last being in 2013. We replaced the pump seal kit on her pool pump and advised on each of the several occasions we visited her home to have her the irrigation sprinklers repaired/ redirected as they are causing damage to her pool equipment. It was noted and reported to her in 2013 that 2 of the 3 pool pumps were SEIZED and corroded from the irrigation sprinklers. The one pump that was operational, the circulation pump/ motor had a voluminous amount of corrosion and the shaft seals were leaking. We advised to replace the shaft seals immediately. Diana Delp approved repairing the shaft seals ONLY in the circulation pump, leaving the other two requiring new motors to be replaced. When disassembling the pool circulation pump it was discovered her impeller and diffuser were also broken and need replacing.
She approved. Total so far for new shaft seals, new impeller, new diffuser was approximately $275.00 which was APPROVED by Diana Delp and replaced. When our technician left the home the seals were not leaking and the pump was running properly again, though corroded from irrigation brought to her attention many times before.
Also within the same time period of two weeks Diana Delp asked us to see why her pool heater wasn't operational. Upon inspection it was evident rats had nested inside the heater clogging up the burner tray. We informed Diana Delp the FIRST step is to remove the burner tray, clean it, and remove the nests which are also a fire danger. We bid her only $85.00 for this service, she approved. Once the rats nest was removed and burner tray cleaned we informed her what else what wrong with her heater and it would be additional cost. Which was not approved. On this trip we merely cleaned the burner tray out.
Within same time frame Diana Delp asked us to determine why her spa light was broken and not working. We tested the fixture and ascertained the bulb had burned out. We quoted her $165.00 to DRAIN her spa, replace the bulb and seal kit, which she approved.
Job 2 and 3 totaled $250.00, Job #1 was $275.00. All 3 jobs approved by Diana Delp. She paid us by phone using a credit card.
Approximately 30 to 40 days later we discovered Diana Delp performed a chargeback on both credit card transactions totaling approximately $525.00. The chargeback fees, two of them totaled $70.00 . We are out well over $600.00. We have sent Diana Delp to collections which she writes several excuses why she didn't pay. She states she thought she only did "a partial chargeback". Citing her spa was draining, which has nothing to do with what we did. She also writes "to this day my heater still doesn't work" Well, that's because you didn't approve further repaired you were notified of. She later writes "one of my pumps starting making a noise", what does this have to do with us. We didn't change your pump, we didn't change your motor, we merely repaired the leaks. You were notified the reason pump #2 and pump #3 are leaking is because of the irrigation aimed on the pool equipment.
We failed to sue Diana Delp in small claims before the statute of limitations passed. We did inform Diana he intended to sue her and garnish her wages in which she replied "I'm a retired teacher, I don't have any wages to garnish". Someone who would not pay for services they received then conjure up excuses is not someone I would want teaching my kids ANYTHING.
To date we have received no money from Diana Delp for aforementioned services at . We refuse to do any future work, though she did call recently.