I am disputing this claim due to deception and fraud. Purchased a crown of light diamond ring for the purchase price of $37,245. The diamond fell out. We made several attempts to contact D.I. but was ignored. On our anniversary cruise March 2019 we searched for a new setting.
Store manager Mr. Darwin was apologetic about our issue promised to make us happy and satisfied by offering us a larger ring with the upgrades pertainibg to the 4c"s at an unbeatable price. The ring proved to be 2-3 grades lesser than what i have and wanted.
Upon revealing this dissatisfaction to the sales person and Carnival cruise staff member, we were immediately hurriedly rushed to the ship because Carnival staff member said that he held up the ship up long enough and that the matter would be taken care of when we get on the ship without hesitation.
The next day we met with Brittany and her husband to resolve this issue. Also we were told that Candice and Nadine would intervene in our behalf.
Distrust and deception is what we have experienced by this company. The ring is appraised at the value of $32,476 and D.I. want $ 100,000, a $67,524 profit. Ridiculous! My credit card limit was only $14,000. I was initially denied the $100,000 credit but miraculously was approved somehow. We tried to void the contract but was rushed to the ship.
Ms. Heaven from the credit card company told me to return the merchandise. Soon after an envelope was sent by Gregory M. to return the ring. Now at present D.I. will refuse to give me a full refund. D.I. and Carnival cruise diamond expert said that I have 60 days to return merchandise. Please help me to get a full refund.
We stopped in to look at a diamond for my wife and all was going fine so far. Then we got the high pressure pitch to buy a bracelet and then earrings then a watch. In total we spent $20,000 which was okay until I got home. I was planning to return the watch to the New York store. The sales person said I had 30 days to do so but when I pulled my receipt he had stamped it Clearance Item all Sales Final. He did the after I signed the bill and put the other receipts in in front of it. Also I can’t get anyone to answer in the New York store. I would beware and if I knew they were crooks I would have looked closer. DON’T GET FOOLED!
Update they have offered me to return is all for store credit. Again that’s now what we were told. Just a bunch of crooks
Update 06/07/18
The 1 year interest free is a scam as well. You have interest free to pay off total bill within 12 months. If you DON'T they hit you with all the back interest at 20%+...I talked to representative and the said it was on my April bill. I don’t get paper bill I went paperless and it say nothing on the website.
While in Costa Maya for a port excursion, my friend and I went into Diamonds International. We were immediately accosted by sales people in which they used high pressured sales tactics for sales. I kept telling them no, I could not afford it, then they went to using their credit. I finally agreed to get them off my back when they came back and in front of my friend and others told me they could not run my credit and wanted another form of tender. I walked with my salesman, Angel, over the cash desk which was croweded with people and handed them a 100.00 dollar bill and my bank card. They ran my bank card twice, but they did back one charge out. I did not want the bracelet and could not afford their "promotion" of 199.00 plus a free cheap necklace. This was done on 1/18/2018. The charge just hit my bank account on 1/22/2018 costing me an extra 3.
00 international fee and 35.00 service charge. I am furious about this. I have called and left messages. I have sent emails and completed their "form".
The necklace is not even sterling silver nor gold. The bracelet has very small and light colored stones and very fragile.
I am so humiliated, embarassed, mad and feel like I have been taken. I do not have the money for this and want a full refund immeidately.
Almost 7 months ago I went on a Celebrity cruise with my wife for my 70th Birthday. We stopped in St Thomas and my wife got caught up in shipping. It was her 65th Birthday and she wanted a present. We saw a pendant which she liked. I am skeptical of buying from stores as most jewelry retailers are known for fraud. She wanted this particular neckless and I asked the clerk, who turned out to be the store sales manager what the cost was. He gave me a few prices and finally said this was his last offer. I said it was not worth the price. He said he was so sure it was that he gave me the neckless with zero dollars and the guaranty that if it did not appraise for the amount shown he would accept its return at the NY office.
When I returned I went to a registered gemologist and he appraised it for 1/3 of the value they stated. I called the NY office and asked to have it returned. They said we do not accept independent appraisers only our own, and we say it has the value noted and you cannot return it. As I paid these thieves zero I wrote to the and to Celebrity who was also at the store (the ships representative) and asked for their help. They refused to help me and backed away from the issue even though I had a letter stating they would guaranty the sale and value. They also lied. When I started dealing with the NYC HQ they became belligerent and turned it over to their bank. They have sent me statements since and I have answered with the same argument. I state to them each time that they are thieves and liars and that if they issue a return authorization I will return it, but if they do not, I will keep it until they do. I put it in a safe deposit box and there it will remain until they send me an RMA letter and an apology for being thieves and frauds.
I have all documentation and their letters and 25 emails from them and Celebrity to document their deceit. I am available to testify anywhere about both Celebrity Cruise Lines and Diamonds International collusion to defraud passengers and clients.
Diamond purchase from Diamonds International Store # 953 in Grand Cayman on May 25, 2017.
Carnival Cruise Line Ship Breeze (May21-28)
My husband bought me a new wedding ring set on the day of our 21st wedding anniversary while on our vacation in Grand Cayman. We experienced some problems with the purchase & have been trying to handle this directly with Diamonds International and Carnival Cruise Line. Carnival has forwarded our case to Onboard Media representative Nadine Winter, who is the Customer Relations Manager and deals directly with Diamonds International. She has put us in touch with Diamond International’s representative; Kerry Clare.
We communicated the problems about our purchase immediately after returning to the ship and reading through the paperwork. We did not read through any of the paperwork until we got back to the ship as we were about to miss the last boat taking us back. Carnival Cruise Line’s employee stayed behind & held the last boat going back to the ship to ensure that we did not miss the ships departure. When we got back to the ship, we noticed that the stone itself had more yellow in the color than the stone we had expressed interest in before the stone was set in the ring. We read through the contract and paperwork and found that the contract conflicted with everything we were promised when we purchased this ring. The sales person wrote up the contract and placed a written appraised value on the contract and had the stone set in the ring while we went to purchase a couple souvenirs from a nearby store as we were running out of time. Ms. Buxani, store manager & the sales woman said that this was a once in a lifetime opportunity to invest in a stone that is priced well under its appraised value of $110,000 in the U.S.A. She promised to put this value in writing but only wrote a value of $69,000.
Due to the conflicts in what we were promised verses what was in writing on the appraisals, receipt contract, and the stone being slightly yellow, we felt very uneasy about the entire purchase and decided that we wanted to cancel the transaction. The next day, we tried to cancel our contract and return the purchase within 24 hours at D.I.’s Cozumel store. The manager of the Cozumel store, refused the return of the ring and stated that we must deal with the return directly with D.I. Corporate offices in New York upon returning home.
Carnival Cruise Lines shopping expert, Kelvin met us at the Cozumel store and is a witness to the problem and knows that we intended to return the ring that day. The only thing that we accomplished was that we did get the Cozumel store manager to contact Ms. Buxani and have her email the letter with the promised written guarantee of value. However, Ms. Buxani did not put the promised $110,000 value that she and her sales person verbally guaranteed to us in the store. She did write a guarantee of value in the amount of $80,000. The very reason we asked for the letter to be faxed or emailed to the Cozumel store before we left Cozumel was to clarify in writing the things we were promised at the time of purchase in the Grand Cayman store. We were promised this would be included in writing in the paperwork handed to us with receipts and appraisals, but was not. There was nothing written up until we insisted on getting something in writing before leaving Cozumel.
After corresponding with Kerry Clare about what happened and that we would like to acquire return instructions, we were emailed a response implying that we are lying. We feel that this is not only extremely unprofessional, but feel that D.I. has shown unethical business practices. D.I. has refused to take the ring set back unless we take the ring to “their” specially trained appraisers who work directly with them and has been trained by D.I. on how to evaluate, grade and place a value on their Crown of Light stones in the U.S. They stated that the only allowance they would honor for us to cancel our contract was if the value does not come in at a minimum of $80,000 by their trained appraiser since we were able to get the letter we insisted on before leaving Cozumel. We feel that requiring us to take the stone for appraisal by D.I.’s appraiser is a conflict of interest. We do not want the ring and do not feel that we should have to pay for an appraisal as we have the right under the 72 hour FTC Cooling Off Rule to cancel this transaction and return the ring set. However, we have consulted with an Attorney who is handling a class-action case against Diamonds International and they recommended that we go through with an appraisal by a highly respected and recommended GIA certified appraiser in our area to prove that the stone is over-graded. We had the ring appraised and the value came in at $28,500. This appraiser was a certified and highly recommended GIA appraiser and is the third party to value the ring at between $26-29,000 since returning home. As of today, we still have not received return authorization or been able to cancel our contract.
Immediately upon our return home, we tried to enact the FTC Cooling-Off Rule but D.I. refuses to take the ring back. We have sent letters by Certified Mail to both Diamond’s International and Comenity Capitol Bank, their finance company out of Columbus, OH, to cancel the contract and to ask D.I. for return instructions.
Last but certainly not least; We trusted that our purchase was secure as Carnival Cruise Line’s shopping expert not only promotes Diamonds International as one of the best locations for unbeatable deals on quality diamonds, but also warns against shopping at other stores; telling us that the 925 sterling silver stamped jewelry in some of the stores at the ports on the islands we visited are in fact counterfeit. Therefore, making us believe that we should listen to Carnival’s advice and only shop where they tell us to in order to be safe from scams. We feel that Carnival Cruise Line should certainly take some of the responsibility of the problem and certainly should be helping us to resolve the matter.
I visited Diamonds International (DI) at 5187 Dronningens Gade (receipt says 5184) on 4/26/17 while in town on a cruise. I purchased a new engagement ring and band for a complete set. They had to be sized down. I picked them up later, they looked great and I got back on the ship.
On the morning of 4/28/17, I glanced at my new rings and was horrified. The tanzanite ring band had turned black and the metal was rough. I was upset!
I contacted DI through email that day (4/28/17) and they sent several emails back and I responded. I have sent several emails since then, and Gener is slow to respond.
I have requested in 7 emails, that I want a refund and to return the rings. I have copies of all correspondence, receipt, and a photo of the ring taken on 4/28/17.
They will not refund my money. They said the only two options were to send the rings to NY to have them polished and PLATED and secondly, to send them back for store credit!
The ONLY resolution I will accept, is the one I have been saying in each and every email since April 28, is for me to return these defective rings and receive a full refund.
I do not want to or care to own defective jewelry, to have it plated, to have a replacement one, or to have store credit.
I do not wish to do business with Diamonds International after all the negative things I have experienced so far.
YOU, Diamonds International, sold me a defective set of rings and service, I want my money back.
Sales tactics are high pressure and very harsh and the company does not accept returns. There are some very questionable conditions in their standard contract (i.e. returns only accepted if diamonds are appraised by an appraiser approved by D.I ... and by the way no returns of Tanzanite accepted at all unless it is for a store credit.) Of course none of this is explained - it is in small difficult to read print on the back of a sales contract. Items seem overpriced and the customer sales is terrible. If you have questions/issues, you will have to deal with a representative in New York (who is highly trained to deflect any complaint/concern and deny any sort of claim) They commented that I had no qualification to make any comment on or assessment of quality. I was shuffled around among several with no one able to actually help. No repulable company that I have ever dealt with treats customers so poorly. I can honestly say I have never been so disappointed/disgusted with a retailer - especially one dealing in "precious" goods. I guess they need to pay for the freebies they give out to cruiseship customers - don't get suckered in to subsidizing!
Diamonds International Reviews
I am disputing this claim due to deception and fraud. Purchased a crown of light diamond ring for the purchase price of $37,245. The diamond fell out. We made several attempts to contact D.I. but was ignored. On our anniversary cruise March 2019 we searched for a new setting.
Store manager Mr. Darwin was apologetic about our issue promised to make us happy and satisfied by offering us a larger ring with the upgrades pertainibg to the 4c"s at an unbeatable price. The ring proved to be 2-3 grades lesser than what i have and wanted.
Upon revealing this dissatisfaction to the sales person and Carnival cruise staff member, we were immediately hurriedly rushed to the ship because Carnival staff member said that he held up the ship up long enough and that the matter would be taken care of when we get on the ship without hesitation.
The next day we met with Brittany and her husband to resolve this issue. Also we were told that Candice and Nadine would intervene in our behalf.
Distrust and deception is what we have experienced by this company. The ring is appraised at the value of $32,476 and D.I. want $ 100,000, a $67,524 profit. Ridiculous! My credit card limit was only $14,000. I was initially denied the $100,000 credit but miraculously was approved somehow. We tried to void the contract but was rushed to the ship.
Ms. Heaven from the credit card company told me to return the merchandise. Soon after an envelope was sent by Gregory M. to return the ring. Now at present D.I. will refuse to give me a full refund. D.I. and Carnival cruise diamond expert said that I have 60 days to return merchandise. Please help me to get a full refund.
We stopped in to look at a diamond for my wife and all was going fine so far. Then we got the high pressure pitch to buy a bracelet and then earrings then a watch. In total we spent $20,000 which was okay until I got home. I was planning to return the watch to the New York store. The sales person said I had 30 days to do so but when I pulled my receipt he had stamped it Clearance Item all Sales Final. He did the after I signed the bill and put the other receipts in in front of it. Also I can’t get anyone to answer in the New York store. I would beware and if I knew they were crooks I would have looked closer. DON’T GET FOOLED!
Update they have offered me to return is all for store credit. Again that’s now what we were told. Just a bunch of crooks
Update 06/07/18
The 1 year interest free is a scam as well. You have interest free to pay off total bill within 12 months. If you DON'T they hit you with all the back interest at 20%+...I talked to representative and the said it was on my April bill. I don’t get paper bill I went paperless and it say nothing on the website.
JUST ALL AROUND CROOKS!
While in Costa Maya for a port excursion, my friend and I went into Diamonds International. We were immediately accosted by sales people in which they used high pressured sales tactics for sales. I kept telling them no, I could not afford it, then they went to using their credit. I finally agreed to get them off my back when they came back and in front of my friend and others told me they could not run my credit and wanted another form of tender. I walked with my salesman, Angel, over the cash desk which was croweded with people and handed them a 100.00 dollar bill and my bank card. They ran my bank card twice, but they did back one charge out. I did not want the bracelet and could not afford their "promotion" of 199.00 plus a free cheap necklace. This was done on 1/18/2018. The charge just hit my bank account on 1/22/2018 costing me an extra 3.
00 international fee and 35.00 service charge. I am furious about this. I have called and left messages. I have sent emails and completed their "form".
The necklace is not even sterling silver nor gold. The bracelet has very small and light colored stones and very fragile.
I am so humiliated, embarassed, mad and feel like I have been taken. I do not have the money for this and want a full refund immeidately.
Almost 7 months ago I went on a Celebrity cruise with my wife for my 70th Birthday. We stopped in St Thomas and my wife got caught up in shipping. It was her 65th Birthday and she wanted a present. We saw a pendant which she liked. I am skeptical of buying from stores as most jewelry retailers are known for fraud. She wanted this particular neckless and I asked the clerk, who turned out to be the store sales manager what the cost was. He gave me a few prices and finally said this was his last offer. I said it was not worth the price. He said he was so sure it was that he gave me the neckless with zero dollars and the guaranty that if it did not appraise for the amount shown he would accept its return at the NY office.
When I returned I went to a registered gemologist and he appraised it for 1/3 of the value they stated. I called the NY office and asked to have it returned. They said we do not accept independent appraisers only our own, and we say it has the value noted and you cannot return it. As I paid these thieves zero I wrote to the and to Celebrity who was also at the store (the ships representative) and asked for their help. They refused to help me and backed away from the issue even though I had a letter stating they would guaranty the sale and value. They also lied. When I started dealing with the NYC HQ they became belligerent and turned it over to their bank. They have sent me statements since and I have answered with the same argument. I state to them each time that they are thieves and liars and that if they issue a return authorization I will return it, but if they do not, I will keep it until they do. I put it in a safe deposit box and there it will remain until they send me an RMA letter and an apology for being thieves and frauds.
I have all documentation and their letters and 25 emails from them and Celebrity to document their deceit. I am available to testify anywhere about both Celebrity Cruise Lines and Diamonds International collusion to defraud passengers and clients.
Diamond purchase from Diamonds International Store # 953 in Grand Cayman on May 25, 2017.
Carnival Cruise Line Ship Breeze (May21-28)
My husband bought me a new wedding ring set on the day of our 21st wedding anniversary while on our vacation in Grand Cayman. We experienced some problems with the purchase & have been trying to handle this directly with Diamonds International and Carnival Cruise Line. Carnival has forwarded our case to Onboard Media representative Nadine Winter, who is the Customer Relations Manager and deals directly with Diamonds International. She has put us in touch with Diamond International’s representative; Kerry Clare.
We communicated the problems about our purchase immediately after returning to the ship and reading through the paperwork. We did not read through any of the paperwork until we got back to the ship as we were about to miss the last boat taking us back. Carnival Cruise Line’s employee stayed behind & held the last boat going back to the ship to ensure that we did not miss the ships departure. When we got back to the ship, we noticed that the stone itself had more yellow in the color than the stone we had expressed interest in before the stone was set in the ring. We read through the contract and paperwork and found that the contract conflicted with everything we were promised when we purchased this ring. The sales person wrote up the contract and placed a written appraised value on the contract and had the stone set in the ring while we went to purchase a couple souvenirs from a nearby store as we were running out of time. Ms. Buxani, store manager & the sales woman said that this was a once in a lifetime opportunity to invest in a stone that is priced well under its appraised value of $110,000 in the U.S.A. She promised to put this value in writing but only wrote a value of $69,000.
Due to the conflicts in what we were promised verses what was in writing on the appraisals, receipt contract, and the stone being slightly yellow, we felt very uneasy about the entire purchase and decided that we wanted to cancel the transaction. The next day, we tried to cancel our contract and return the purchase within 24 hours at D.I.’s Cozumel store. The manager of the Cozumel store, refused the return of the ring and stated that we must deal with the return directly with D.I. Corporate offices in New York upon returning home.
Carnival Cruise Lines shopping expert, Kelvin met us at the Cozumel store and is a witness to the problem and knows that we intended to return the ring that day. The only thing that we accomplished was that we did get the Cozumel store manager to contact Ms. Buxani and have her email the letter with the promised written guarantee of value. However, Ms. Buxani did not put the promised $110,000 value that she and her sales person verbally guaranteed to us in the store. She did write a guarantee of value in the amount of $80,000. The very reason we asked for the letter to be faxed or emailed to the Cozumel store before we left Cozumel was to clarify in writing the things we were promised at the time of purchase in the Grand Cayman store. We were promised this would be included in writing in the paperwork handed to us with receipts and appraisals, but was not. There was nothing written up until we insisted on getting something in writing before leaving Cozumel.
After corresponding with Kerry Clare about what happened and that we would like to acquire return instructions, we were emailed a response implying that we are lying. We feel that this is not only extremely unprofessional, but feel that D.I. has shown unethical business practices. D.I. has refused to take the ring set back unless we take the ring to “their” specially trained appraisers who work directly with them and has been trained by D.I. on how to evaluate, grade and place a value on their Crown of Light stones in the U.S. They stated that the only allowance they would honor for us to cancel our contract was if the value does not come in at a minimum of $80,000 by their trained appraiser since we were able to get the letter we insisted on before leaving Cozumel. We feel that requiring us to take the stone for appraisal by D.I.’s appraiser is a conflict of interest. We do not want the ring and do not feel that we should have to pay for an appraisal as we have the right under the 72 hour FTC Cooling Off Rule to cancel this transaction and return the ring set. However, we have consulted with an Attorney who is handling a class-action case against Diamonds International and they recommended that we go through with an appraisal by a highly respected and recommended GIA certified appraiser in our area to prove that the stone is over-graded. We had the ring appraised and the value came in at $28,500. This appraiser was a certified and highly recommended GIA appraiser and is the third party to value the ring at between $26-29,000 since returning home. As of today, we still have not received return authorization or been able to cancel our contract.
Immediately upon our return home, we tried to enact the FTC Cooling-Off Rule but D.I. refuses to take the ring back. We have sent letters by Certified Mail to both Diamond’s International and Comenity Capitol Bank, their finance company out of Columbus, OH, to cancel the contract and to ask D.I. for return instructions.
Last but certainly not least; We trusted that our purchase was secure as Carnival Cruise Line’s shopping expert not only promotes Diamonds International as one of the best locations for unbeatable deals on quality diamonds, but also warns against shopping at other stores; telling us that the 925 sterling silver stamped jewelry in some of the stores at the ports on the islands we visited are in fact counterfeit. Therefore, making us believe that we should listen to Carnival’s advice and only shop where they tell us to in order to be safe from scams. We feel that Carnival Cruise Line should certainly take some of the responsibility of the problem and certainly should be helping us to resolve the matter.
I visited Diamonds International (DI) at 5187 Dronningens Gade (receipt says 5184) on 4/26/17 while in town on a cruise. I purchased a new engagement ring and band for a complete set. They had to be sized down. I picked them up later, they looked great and I got back on the ship.
On the morning of 4/28/17, I glanced at my new rings and was horrified. The tanzanite ring band had turned black and the metal was rough. I was upset!
I contacted DI through email that day (4/28/17) and they sent several emails back and I responded. I have sent several emails since then, and Gener is slow to respond.
I have requested in 7 emails, that I want a refund and to return the rings. I have copies of all correspondence, receipt, and a photo of the ring taken on 4/28/17.
They will not refund my money. They said the only two options were to send the rings to NY to have them polished and PLATED and secondly, to send them back for store credit!
The ONLY resolution I will accept, is the one I have been saying in each and every email since April 28, is for me to return these defective rings and receive a full refund.
I do not want to or care to own defective jewelry, to have it plated, to have a replacement one, or to have store credit.
I do not wish to do business with Diamonds International after all the negative things I have experienced so far.
YOU, Diamonds International, sold me a defective set of rings and service, I want my money back.
Sales tactics are high pressure and very harsh and the company does not accept returns. There are some very questionable conditions in their standard contract (i.e. returns only accepted if diamonds are appraised by an appraiser approved by D.I ... and by the way no returns of Tanzanite accepted at all unless it is for a store credit.) Of course none of this is explained - it is in small difficult to read print on the back of a sales contract. Items seem overpriced and the customer sales is terrible. If you have questions/issues, you will have to deal with a representative in New York (who is highly trained to deflect any complaint/concern and deny any sort of claim) They commented that I had no qualification to make any comment on or assessment of quality. I was shuffled around among several with no one able to actually help. No repulable company that I have ever dealt with treats customers so poorly. I can honestly say I have never been so disappointed/disgusted with a retailer - especially one dealing in "precious" goods. I guess they need to pay for the freebies they give out to cruiseship customers - don't get suckered in to subsidizing!