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Diamond Nexus


Country United States
State Wisconsin
City Franklin
Address 5050 Ashland Way
Phone 800-509-4990
Website http://www.diamondnexus.com

Diamond Nexus Reviews

  • Jun 6, 2017

My husband bought me a diamond nexus 3.47 CT pear loose stone.. The stone comes guaranteed for life so we both felt secure in the purchase. However because we are both retired and on a fixed income, we really thought long and hard before we finalized the purchase.. I know my husband made a huge sacrifice to get me this stone, so I only wear it on special occassions.. He surprised me Christmas Day 2016.. We took the ring to the New York Diamond district - the best in the world for quality jewerly and had a pro set the diamond.. I have worn the ring 4 times since receiving it, and noticed the stone is split in half.. The only thing holding it together is the setting.. I have the AIG report that has the hardness of the stone on the moh's scale at 9.1 compared to a mined diamond at 10.0. They absolute lied, it is clearly a piece of cheap glass -- The jeweler noticed as well...but I took this company on their word and so called reputation, and got scammed..

We called customer service to inquire about repairing the ring, and was told I voided the warranty because a professional jeweler set the stone. and only Diamond Nexus should set the stone.I told them, I have the original paperwork and there is no disclaimer stating this, however she insisted the disclaimer is on a tab within a tab within their internet site. They insisted i buy another stone.. I still cannot believe what I was hearing.. The rep was rude, and told me point blank, I was wasting my time because they under no circumstances would refund me, nor provide a replacement.. The only option was to buy another stone... If anyone is reading this complaint -- please do not purchase a tic tac from these folks - They are peddeling cheap glass as diamond simulants.. they should not be in business for the way they treat hard working consumers. I think I would feel safer walking alone in a jungle swarming with snakes... Diamond Nexus preys on those of us who cannot afford real diamonds.. They literally took our money, and gave us the option of giving them more of our hard earned money... Unbelievable.

  • Mar 15, 2016

I thought I had done my homework. Well, actually I did but the information on their website is full of lies.

I bought a 1,400.00 "diamond" ring from Nexus Diamonds. They claim it is lab grown and that "a jeweler can't tell the difference" and that "it is as hard as a diamond" and that "it will last forever" yada yada........but after a year I took it into a jeweler who said it was a CZ. So I took it to another jeweler, (both big companies) and he said the same and that it was wearing off at the edges. I wrote the company to complain and asked for my money back. They said that I could only get it back after 30 days and I told them that their claims weren't true and then I didn't hear back from them.

They do tons of advertising and must be fooling a lot of people out there.

Why havnt these guys been shut down yet?

They even claim they have a A+ with the BBB which is also a lie!

  • Oct 8, 2015

Hello,

This review is about Diamond Nexus and how they ripped me off, by selling me a ring that was not worth more then 25.00 dollars if not less. The ring I chose was from their catalog so it is not on their website. I picked a ring from the catalog and since I wanted a different stone shape in the middle it had to be a custom order.

We ordered the ring with my stone shape specifications and we picked a princess cut center diamond with two round diamonds on each side as well as three smaller stones going down the sides of the band on each side. The price for this ring was 1200 or 1300 if we wanted it gold so we decided to get it custom made with rodium. We completed the order and our ring was in the process of being made, supposedly it wouold take almost 30 days to create and recieve.

I waited and waited, it took far longer but eventually after 1 month and 2 weeks I recieved the ring. The consultant that helped me was named Missy. From the look of the website I expected very pleasant customer service, but when I spoke to Missy she was extreamly rude and treated me like I was on roll call. Let's keep in mind that this is coming from a girl who was hitched in Reno and was asking her husband for a fake diamond and rodium made ring. On top of that my only wish was to change the type of stone placed in the setting, so my desire's for this ring were very simple.

The ring arrives, it was not what I was expecting I almost wanted to cry. I should of listened to my husband who was willing to buy me something nicer if I choose to wait longer. I felt embarrassed. The band had scratches in it, one of the side stones was not even set properly and when I pulled out a couple of CZ stoned rings I had to compare next to this ring the sparkle was completely lacking. I could not believe it. :(

I spoke with them about my concerns and they took the ring back to fix the side stone but told me that I could not get a refund or return the item endless I was willing to pay another 1000.00 on top of the 700.00 I already paid to upgrade the ring. Two months later my finger broke out with a rash so I could no longer wear it, I called to talk to them about it. I called Atleast 4 or 5 times and had to deal with the rudest people about my situation, they all seemed annoyed and mad that I was not happy with the ring. Finally I spoke to a manager and he said rudely that I could go a head and exchange the ring for a equal or grater value if I pay the difference. Another ring I liked was a 200.00 dollar difference then what I had, but my husband was not willing to give them one more cent after how we had been treated and the ugly diamond that came in the ring we already owned, so we opted to take our loses.

Doing more research down the road the literal retail value of the ring was no more then 25.00 dollars, so you do the math. I could have easily bought a ring off eBay for the same quality that I recieved if not better. They really fooled me that their man made diamonds were something special and of value even though they were in fact not real diamonds.

I hope this helps anyone out their looking to save some money on a ring, make sure first that you are not in fact wasting it instead.

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