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Diamond Candles


Country United States
State North Carolina
City Durham
Address 3128 East Geer St., Suite D.
Website https://help.diamondcandles.com/

Diamond Candles Reviews

  • Dec 16, 2016

I ordered 3 ring candles on November 27. It is now December 15 and i have still not received them. When i checked tracking on their site, it shows candles were delivered on November 29, but they were not! I have left numerous voicemails and sent many emails but have gotten no response. I paid promptly and they took my money but did not receive what I paid for. Customer service is non-existent. This company is a scam, do NOT give them your money!!

  • Dec 6, 2016

I bought two candles from diamond candles in January 2015. When I got my candles I found a code and I put the code on the website to see what kind of ring I would've won and it told me I won a ring that is worth the $5000. A few weeks later I received my $5000 ring in the mail and it was supposed to be certified but it was not and the mailman just left it on the porch. The next few months past and I needed money because I was moving so I took the ring to get appraised by four different jewelers and they all told me the ring was not even worth a fourth of the price and that it was only worth no more than $350. I have contacted diamond candles through Facebook through their email them and the customer service voicemail and no one has gotten back to me and this is been over a year. They have set my records to the IRS and I think going back-and-forth with the IRS because of the fraud from diamond candles . I think I need to get a lawyer because this issue has not gone away and diamond candles has yet to fix the problem .

  • Dec 24, 2015

I ordered two candles from diamond candles for gifts at Christmas. I received both candles in port condition. They look melted/dis colored/warped and there is a hole in one. I contacted diamond candles to resolve the issue and they stated it was natural and people look for these qualities in the candles. I advised that the candles I rec. do not fall into the same category and sent pictures. Once I sent pictures, I never received a response back and tomorrow is Christmas Eve. I have emailed them again to try and get a response and they have yet to respond. Now I have two candles that look terrible and I cannot provide as gifts and there is no resolution in sight. This is my first experience purchasing from diamond candles and due to the lack of service and resolution, I will not be doing business with them again. Order #4832183

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