Problem description: I cancelled services mid 2015 for Non-delivery of water. The only times that they would deliver would be if I called them to let them know that they had missed their delivery date. They advised me that I would be getting credits for all of the charges. Finally after not receiving water for more than 2 months I cancelled their services and advised them to come pick up their equipment. They apologized and advised that they would be giving me a credit for everything as soon as they picked up the equipment. The still didn't pick up the equipment. 4 months later I told that their equipment was now at my personal residence and they should just come pick it up. For the next couple of months they said they would pick it up but would never stop by. The equipment was finally picked up at the beginning of Feb 2016. I called them and advised them that my account was now in collections and needed to have all of the credits applied. I was handed off to 4 different departments and was told that the customer service department was the department that would handle it. I ran out of time in being able to handle the situation so I had to call back later. It is now Mid March 2016 and started the conversation again. I was told by the Customer Service Department that I needed to talk to Billing because they had the records. I spoke to billing and they told me that I had to speak to collections. Collections sent me to their outside collector (because now its with an agency) because they are the ones handling it now. Their outside collections agency (AGA ltd) says that they don't have the notes on the account and I need to speak to them. I cannot believe that a company such as this cannot treat their customers with respect on the time that they have spent in trying to get an issue resolved. I have done everything I was told to do and am pretty much done. I
Desired Resolution: Billing Adjustment
Desired Outcome At this point all charges of only $134.17 need to be credited to the account...and even though I would love to say that you owe me at least $500 for the time I've wasted in trying to get you guys to resolved your process I know that's not feasible. It amazes me that I have been trying to get your company to do what they're supposed to do all along.
Deep Rock Reviews
Consumer to Business Complaint
Nature of complaint: Customer Service Issues
Problem description: I cancelled services mid 2015 for Non-delivery of water. The only times that they would deliver would be if I called them to let them know that they had missed their delivery date. They advised me that I would be getting credits for all of the charges. Finally after not receiving water for more than 2 months I cancelled their services and advised them to come pick up their equipment. They apologized and advised that they would be giving me a credit for everything as soon as they picked up the equipment. The still didn't pick up the equipment. 4 months later I told that their equipment was now at my personal residence and they should just come pick it up. For the next couple of months they said they would pick it up but would never stop by. The equipment was finally picked up at the beginning of Feb 2016. I called them and advised them that my account was now in collections and needed to have all of the credits applied. I was handed off to 4 different departments and was told that the customer service department was the department that would handle it. I ran out of time in being able to handle the situation so I had to call back later. It is now Mid March 2016 and started the conversation again. I was told by the Customer Service Department that I needed to talk to Billing because they had the records. I spoke to billing and they told me that I had to speak to collections. Collections sent me to their outside collector (because now its with an agency) because they are the ones handling it now. Their outside collections agency (AGA ltd) says that they don't have the notes on the account and I need to speak to them. I cannot believe that a company such as this cannot treat their customers with respect on the time that they have spent in trying to get an issue resolved. I have done everything I was told to do and am pretty much done. I
Desired Resolution: Billing Adjustment
Desired Outcome At this point all charges of only $134.17 need to be credited to the account...and even though I would love to say that you owe me at least $500 for the time I've wasted in trying to get you guys to resolved your process I know that's not feasible. It amazes me that I have been trying to get your company to do what they're supposed to do all along.