I bought one of their Pro Diver models a few years ago and this summer the battery ran out. Because of the helium safe valve feature I chose to return it to them for a battery replacement, rather than using a local jeweller (I'm in the UK). A price was quoted for the replacement and return shipping, so I sent it off.
More than a month laterI was being told by Sam that they had the watch but were "testing the movement" (?????) beffore replacing the battery, but the battery would be replaced in due course. I told him that even allowing for this (why not just replace the battery to see if this fixes what is most likely the issue ?) a month was an unacceptable delay, and I asked to speak to the owner or proprietor of the business. They have refused to answer any attempt at communication since.
Reading other posts on this forum and elsewhere I'm starting to suspect that they may be running a little scam...other posters have reported repeated inadequate repairs causing them to just "give up", or watches going missing altogether, or, as in my case, they acknowledge they have your watch, and just refuse to send it back, or explain why. Especially when it comes to people like me living a long distance away, once they've got your watch, what exactly can you do to get it back from them other than sending them complaints which they ignore ? They will be left with lots of premium watches in their workshop which they can fix up properly and then sell on ebay. The owner has little choice other than spending large amounts of money, more than the value of the watch itself, on legal and travel expenses to reclaim it. Given that they are now point blank refusing to respond to my query after a month, I don't believe it is as innocent as simple incompetece or inefficiency.
I'm not letting them get away with it. I've just sought advice from a process server in NY who advise me they will file a law suit for $100. Legal expenses are estimated to run to between $4,000 and $7,000 for a case, which I can reclaim if I win the case, in addition to whatever my travel expenses are, which I cannot reclaim. So, I'll just treat the trip to NY as a holiday. If they think they can con people of a few hundred dollars worth of watch expecting people not to pay ten times that to get it back, let's see if they think that's a viable business model when they have to start paying lawyer's fees.
Also, I'm trying to speak to NYPD about this in case they agree there might be lawbreaking going on here. All I can get is a social media page, if anyone in NY knows of a non-emergency number I can call from the UK I'd appreciate it.
I recently sent you my Depth Master 3000 to repair the watch that looses about 2hrs every other day. You told me to send the watch to you with insurance and also the need to be signed for. I sent the watch to you as you have suggested and it was delivered to you by the post person on 4/3/2017 and I have not heard a word from you. You also asked me to send a money order for $19.95 for shipping and handeling. Witch i did. Why have you not responded to my order. I contacted the NEW YORK TIMES and they want to do a story on your lack of service. But I told them I would hold off a little longer. If I don't hear from you very soon I will go forward with the story. Iam waiting
I have purchased 3 expensive Deep Blue Watchs over the last 3 years. All of these watches have failed within 3 weeks of adjusting the movements for routine wear, (at the screw down waterproof crown).The Failure has been the screw down mechanism stripping and not allowing the crown to be finger tigthen down to prevent water from entering the watches while diving. I have 100 other Invicta, Swiss and German Made Dive Watches where this has not happened in 10 years of use. One Invicta Professional Dive Watch was send in for repairs of the screw down crown and after 6 months returned with no problems to date. The following occured when the following watches were sent in for repairs at Deep Blue: The screw down crowns stripped out from less than 3 weeks of use. Deep Blue provided by e-mail a Service Request Sheet. Looked official, so I mailed the watches to DB-USA - W/R Dept. 1*********************** - Phone **********. Postal Tracking showed delivery on 2/16/16. The address was later revealed wrong and phone no longer worked. Contacted Sam who informed me that was the wrong form, address and phone as they had not been at that address for 2.5 years. So, loss in the US Mail a Deep Blue Men's Day/Night T-100 Auto - Black, and a Deep Blue Men's 50 MM BlueTech Abyss II, T-1, Blue valued at $1,500.00 for both watches. The third Deep Blue has stripped out and it is a Deep Blue Pro-AquaDiver Automatic - Blue, valued at $300.00. I intend to just throw it in the TRASH, as Deep Blue cannot REPAIR a Watch, but they can make you lose it in the US Mail. This company should be closed down for selling inferior products and not being able to repair their own products. After buying three watches for $2,000.00 and then due to Deep Blue sending the wrong Repair Form via E-Mail, I loss due to delivery to the wrong address 2 watches and the third $300.00 watch, I am throwing in the TRASH. Deep Blue Products are of Very Poor Quality with an extremely Poor Repair Division. I recommend you do not buy their products and if it fails to just throw it in the trash as you will never get it repaired by Deep Blue!!!
Deep Blue Watches Reviews
I bought one of their Pro Diver models a few years ago and this summer the battery ran out. Because of the helium safe valve feature I chose to return it to them for a battery replacement, rather than using a local jeweller (I'm in the UK). A price was quoted for the replacement and return shipping, so I sent it off.
More than a month laterI was being told by Sam that they had the watch but were "testing the movement" (?????) beffore replacing the battery, but the battery would be replaced in due course. I told him that even allowing for this (why not just replace the battery to see if this fixes what is most likely the issue ?) a month was an unacceptable delay, and I asked to speak to the owner or proprietor of the business. They have refused to answer any attempt at communication since.
Reading other posts on this forum and elsewhere I'm starting to suspect that they may be running a little scam...other posters have reported repeated inadequate repairs causing them to just "give up", or watches going missing altogether, or, as in my case, they acknowledge they have your watch, and just refuse to send it back, or explain why. Especially when it comes to people like me living a long distance away, once they've got your watch, what exactly can you do to get it back from them other than sending them complaints which they ignore ? They will be left with lots of premium watches in their workshop which they can fix up properly and then sell on ebay. The owner has little choice other than spending large amounts of money, more than the value of the watch itself, on legal and travel expenses to reclaim it. Given that they are now point blank refusing to respond to my query after a month, I don't believe it is as innocent as simple incompetece or inefficiency.
I'm not letting them get away with it. I've just sought advice from a process server in NY who advise me they will file a law suit for $100. Legal expenses are estimated to run to between $4,000 and $7,000 for a case, which I can reclaim if I win the case, in addition to whatever my travel expenses are, which I cannot reclaim. So, I'll just treat the trip to NY as a holiday. If they think they can con people of a few hundred dollars worth of watch expecting people not to pay ten times that to get it back, let's see if they think that's a viable business model when they have to start paying lawyer's fees.
Also, I'm trying to speak to NYPD about this in case they agree there might be lawbreaking going on here. All I can get is a social media page, if anyone in NY knows of a non-emergency number I can call from the UK I'd appreciate it.
I recently sent you my Depth Master 3000 to repair the watch that looses about 2hrs every other day. You told me to send the watch to you with insurance and also the need to be signed for. I sent the watch to you as you have suggested and it was delivered to you by the post person on 4/3/2017 and I have not heard a word from you. You also asked me to send a money order for $19.95 for shipping and handeling. Witch i did. Why have you not responded to my order. I contacted the NEW YORK TIMES and they want to do a story on your lack of service. But I told them I would hold off a little longer. If I don't hear from you very soon I will go forward with the story. Iam waiting
I have purchased 3 expensive Deep Blue Watchs over the last 3 years. All of these watches have failed within 3 weeks of adjusting the movements for routine wear, (at the screw down waterproof crown).The Failure has been the screw down mechanism stripping and not allowing the crown to be finger tigthen down to prevent water from entering the watches while diving. I have 100 other Invicta, Swiss and German Made Dive Watches where this has not happened in 10 years of use. One Invicta Professional Dive Watch was send in for repairs of the screw down crown and after 6 months returned with no problems to date. The following occured when the following watches were sent in for repairs at Deep Blue: The screw down crowns stripped out from less than 3 weeks of use. Deep Blue provided by e-mail a Service Request Sheet. Looked official, so I mailed the watches to DB-USA - W/R Dept. 1*********************** - Phone **********. Postal Tracking showed delivery on 2/16/16. The address was later revealed wrong and phone no longer worked. Contacted Sam who informed me that was the wrong form, address and phone as they had not been at that address for 2.5 years. So, loss in the US Mail a Deep Blue Men's Day/Night T-100 Auto - Black, and a Deep Blue Men's 50 MM BlueTech Abyss II, T-1, Blue valued at $1,500.00 for both watches. The third Deep Blue has stripped out and it is a Deep Blue Pro-AquaDiver Automatic - Blue, valued at $300.00. I intend to just throw it in the TRASH, as Deep Blue cannot REPAIR a Watch, but they can make you lose it in the US Mail. This company should be closed down for selling inferior products and not being able to repair their own products. After buying three watches for $2,000.00 and then due to Deep Blue sending the wrong Repair Form via E-Mail, I loss due to delivery to the wrong address 2 watches and the third $300.00 watch, I am throwing in the TRASH. Deep Blue Products are of Very Poor Quality with an extremely Poor Repair Division. I recommend you do not buy their products and if it fails to just throw it in the trash as you will never get it repaired by Deep Blue!!!