After receiving my order I immediately contacted Dearosy requesting authorization to return the horrible quality items I received, as instructed on their website. They offerd me a 15% discount on future purchase which I refused, as I would never order from them again after seing the quality of their products. They then offered me a 10% refund, which I refused, asking for their return address so I could return the items for a full refind. Over the next 8 emails they have refused to send me the return address (which I don't believe is in China, they possibly use that ecuse to tell buyers the cost to return the items to China is very expensive, to convince them to keep the items with a minimal refund) They have refunded $40 of the $138 I spent, without my authorization, as this is not a fair settlement in my opinion. They refuse to give me the return address to date.
Ordered sweater and one pair of jeans from Dearosy, took over 3 weeks to deliver inconsistent with their website 3-5 business days, they offered quality merchandise which it does not, their clothing is cheap and their sizing charts are incorrect, and when in need of returning these items because they are too big, their website says to email customer service to get an address to return the merchandise.
Every response to my email return request has been met with a runaround and no address to return my merchandise was given, instead being told to buy more merchandise at a discount, they will in fact not allow returns or refunds inconsistent with their website return/refund policy. They are a scam.
Dearosy Reviews
After receiving my order I immediately contacted Dearosy requesting authorization to return the horrible quality items I received, as instructed on their website. They offerd me a 15% discount on future purchase which I refused, as I would never order from them again after seing the quality of their products. They then offered me a 10% refund, which I refused, asking for their return address so I could return the items for a full refind. Over the next 8 emails they have refused to send me the return address (which I don't believe is in China, they possibly use that ecuse to tell buyers the cost to return the items to China is very expensive, to convince them to keep the items with a minimal refund) They have refunded $40 of the $138 I spent, without my authorization, as this is not a fair settlement in my opinion. They refuse to give me the return address to date.
Ordered sweater and one pair of jeans from Dearosy, took over 3 weeks to deliver inconsistent with their website 3-5 business days, they offered quality merchandise which it does not, their clothing is cheap and their sizing charts are incorrect, and when in need of returning these items because they are too big, their website says to email customer service to get an address to return the merchandise.
Every response to my email return request has been met with a runaround and no address to return my merchandise was given, instead being told to buy more merchandise at a discount, they will in fact not allow returns or refunds inconsistent with their website return/refund policy. They are a scam.