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report scam| Country | Hong Kong |
| City | Siu Lek Yuen, Shatin, N.T. |
| Address | 301, Town Health Technology Centre, 10-12 Yuen Shun Circuit |
| Phone | 0755-3302-2388 |
| Website | http://www.dx.com/ |
DealeXtreme Reviews
In January I bought a cell phone worth $280 dollars. The same has never been delivered and has already been returned to the store according to the track: EQ025823966SG
However, the company refuses to make the refund.
One year ago I ordered a Samsung Galaxy III on DX.com. We got one after nearly two months (!!) and half a year later It blew up at night, when charging. Well, **** happens and It's not DX problem, originally. We asked to solve our problem and were proposed to (1) fix It in our country and get accounted for (not money back, of course - just into our account in DX) either (2) send It back and get accounted for either (3) send It back and get a new one. In each case 20 USD had to be removed as a payment for their delivery of an original phone - and in cases (2) and (3) additional 20 bucks had to be paid for the second delivery (which normally cost, may be, 3 or 4 dollars).
Well, It's already look much worse, but we accepted to send our phone back and to add $40 to get a new one. Finally, It came. BUT!
The second part of the story starts. The refurbished phone, we've got, did not connect to any network. I mean, It connected for half a minute (or for 2-3 minutes) and disconnected. He was useless. For one week already we try to get a new one - but the only option, proposed to us is (a citation) "How about you return the item and I keep the money as store credit for you ?"
The result: It blew up August, 31. Today is October, 28. FOR TWO MONTHS ALREADY we do not have cellular phone. We payed twice, payed for sending a phone and the only thing we are proposed is to pay a little bit more (for sending back a phone) and buy something other from this site. Is not It awful?
Product not received,company only sends email responses saying wait some days more.customer service phone numbers arebno good,live chat response is same as email response,wait some days more,has been over 1 month since order was placed at deal extreme.com.