My dealership received an negative review on their site. The review was anonymous and uncharacteristic of the way we do business. Unable to verify who our customer was I contacted Dealerrater.com to find out who was unhappy so I could attempt to address their concerns. The only contact at the time was emails. They never replied. I filed a complaint with the BBB. Once they received the BBB complaint the company called me. They said because I was not a paying member they could not tell me who was the author of the bad review. If I paid $300 they would not only tell me but any negative reviews they would not post the review for 2 weeks so I could rebut the review. Also for my $300 a month they would show me how to produce hundreds of positive reviews. They are not out to help the consumer. They want to blackmail Dealers into buying another service and trick the public with false reviews. Luckily the customer left a review on Google which identifies the reviewer and I was able to contact our customer and satisfy them.
DealerRater.com Reviews
My dealership received an negative review on their site. The review was anonymous and uncharacteristic of the way we do business. Unable to verify who our customer was I contacted Dealerrater.com to find out who was unhappy so I could attempt to address their concerns. The only contact at the time was emails. They never replied. I filed a complaint with the BBB. Once they received the BBB complaint the company called me. They said because I was not a paying member they could not tell me who was the author of the bad review. If I paid $300 they would not only tell me but any negative reviews they would not post the review for 2 weeks so I could rebut the review. Also for my $300 a month they would show me how to produce hundreds of positive reviews. They are not out to help the consumer. They want to blackmail Dealers into buying another service and trick the public with false reviews. Luckily the customer left a review on Google which identifies the reviewer and I was able to contact our customer and satisfy them.