The software is clunky, and not a smooth transitions whatsoever between areas of the program. The only way to install the software is to allow Anatoly full access to your computer with a rech-out program that he sends you a link for. Who knows what else he is looking at in your system, or if he is copying files as he works!? The interface does not work properly, and does not communicate with QB as he said it would. Forms are hard to maneuver through, and most of them are outdated versions. You can not print them because the system wont adjust the templates to being printable and the standard of sizing for his program is off the radar. We found Anatoly to be pushy and argumentative and when you ask for help with the program he comes across as it being your fault the program isnt working as he said it would, rather than admitting that his software is faulty and poorly constructed! Our most recent interaction with the company is below:
We cancelled our subscription to Dealer-Mate in July 2015. We had originally planned on just taking a break from our sales business, as it is secondary to our other busy and successful company. On Nov 2nd, 2015 someone in the Dealer-Mate company charged our credit card twice... once for $495, and again for $100. These charges were unauthorized and our card number should not have even still been on file with in the companys records at this point in time. I reached out to Anatoly immediately upon finding the charges on our statement and his response was that he "needed to call someone" and that he would "call me back tomorrow". After not hearing from him by 3pm (24 hours after the call I made) I emailed him, including the string from our cancellation conversation. His response was that he "is busy and shorthanded", and "not to worry", as well as some insinuating remarks that sounded like he felt the charges were justified!
Dealer Management Services Reviews
The software is clunky, and not a smooth transitions whatsoever between areas of the program. The only way to install the software is to allow Anatoly full access to your computer with a rech-out program that he sends you a link for. Who knows what else he is looking at in your system, or if he is copying files as he works!? The interface does not work properly, and does not communicate with QB as he said it would. Forms are hard to maneuver through, and most of them are outdated versions. You can not print them because the system wont adjust the templates to being printable and the standard of sizing for his program is off the radar. We found Anatoly to be pushy and argumentative and when you ask for help with the program he comes across as it being your fault the program isnt working as he said it would, rather than admitting that his software is faulty and poorly constructed! Our most recent interaction with the company is below:
We cancelled our subscription to Dealer-Mate in July 2015. We had originally planned on just taking a break from our sales business, as it is secondary to our other busy and successful company. On Nov 2nd, 2015 someone in the Dealer-Mate company charged our credit card twice... once for $495, and again for $100. These charges were unauthorized and our card number should not have even still been on file with in the companys records at this point in time. I reached out to Anatoly immediately upon finding the charges on our statement and his response was that he "needed to call someone" and that he would "call me back tomorrow". After not hearing from him by 3pm (24 hours after the call I made) I emailed him, including the string from our cancellation conversation. His response was that he "is busy and shorthanded", and "not to worry", as well as some insinuating remarks that sounded like he felt the charges were justified!