Do yourself a favor and choose another dealership! There are plenty of dealerships that have integrity and care about their word. Todd Harrlet, the sales manager, is a liar and very rude. I would not recommend this dealership to my worst enemy. In my purchase contract, I was told (in writing) that a safety issue would be fixed. After 7 days with no contact, I called the salesman and inquired. He told me he would call me the next day, but he did not. At 10 days, I purchased the part myself, and at 14 days, I was called to bring my car in for a detail! I asked to have the sales manager call me two hours later. He called and was rude on the phone when I told him he needed to reimburse me for the cost of the part. He hung up on me! After filling out reviews on Yelp and another site, I was put in touch with Jeff Chapin and was told he was the real sales manager. The problem is that with this dealership, birds of a feather flock together. I have been back and forth with Jeff for two months. He has promised me that he will refund me. He has even gone so far as to send me an email saying, "CHECK IS IN THE MAIL." This was on 12/8/23. Still no check. Why is it so hard to reimburse me $66.54?
DCH Honda of Mission Valley Reviews
Do yourself a favor and choose another dealership! There are plenty of dealerships that have integrity and care about their word. Todd Harrlet, the sales manager, is a liar and very rude. I would not recommend this dealership to my worst enemy. In my purchase contract, I was told (in writing) that a safety issue would be fixed. After 7 days with no contact, I called the salesman and inquired. He told me he would call me the next day, but he did not. At 10 days, I purchased the part myself, and at 14 days, I was called to bring my car in for a detail! I asked to have the sales manager call me two hours later. He called and was rude on the phone when I told him he needed to reimburse me for the cost of the part. He hung up on me! After filling out reviews on Yelp and another site, I was put in touch with Jeff Chapin and was told he was the real sales manager. The problem is that with this dealership, birds of a feather flock together. I have been back and forth with Jeff for two months. He has promised me that he will refund me. He has even gone so far as to send me an email saying, "CHECK IS IN THE MAIL." This was on 12/8/23. Still no check. Why is it so hard to reimburse me $66.54?