I found the car on car gurus looked at all the pics and decided to go to dealer to look at car. I went up there and they had 2 idetical lexus rx350 the one i wanted was $6900 but the dash was peeled off which they purposly did not show in the online pics. So because of that i looked at the other lexus by this time it was dark and so i decided i wanted the one with no dash peeling.
So we go inside she told me the 2nd lexus was only a couple of thousand more so im thinking $8900. we go in she wants me to do a credit app.I had 8000 cash and thats all i wanted to spend. I told her i have the worlds worst credit theres no way they will approve me. she says just try so i did. the car total had now shot up from $8900 to $13,999.
She comes back tells me im approved and that they are doing me a huge favor cause now i can rebuild my credit. they are closing aby the time i left there they had the price at this time and are rushing me threw all this paperwork never telling me my interest rate or anything important. i asked her if for some reason dont like the car can i bring it back?
she said ive never heard of that and just blew me off. So on the 2nd day i had it i notice the dash has a huge crack in it on passenger side that i never saw in the dark but she knew it was there and knew i didnt buy the other one for that specific reason and didnt say a word to me. So i brought it back to the dealer and told them i dont want this car.
Now Amy was irritated with me cause she would have to do addtl paperwork so i told her i would pay her $300 under the table if she helped me switch out this car. She said come on down. So i go down there and pick out a nissan pathfinder that they said was a solid car perfect condition will not give me any problems at all the price for this car was $8995.
When i walked out it was 15,000. now i owe $7000 the cars only worth $8000 blue book but with my credit they ended up charging me 25% interest which added $7000 to the original price. So that was bad enough then the car breaks down on me 9 days later just stops on me. I call them up and say are ya'll gonna fix this car and have it towed to there shop.
When i get there they tell me theres nothing they can do and if i want it fixed i must pay them $2700. I told them to go suck an egg and to gio get my keys we will fix it ourselves cause im not giving them another dime. To my amazment the service guy takes my keys away from me tells me i cant have my car lies to my face saying the finance company says they need to know where im getting it fixed b4 i can have my keys .
Tells me its not my car and walks inside with my keys refusing to give them back. I call finance they have no idea what he is talking about so he has now stolen my keys. I go back to get them the next day they hand them to me and i leave.
I had the car fixed by my husband for less than $500. This place is immoral, they are liars, cheaters, scammers, and should be put out of business. They are defauding customers and its just so maddening theres nothing you can do to stop them. THEY ARE CROOKS-DO NOT BUY A CAR FROM THESE LIARS!!!!!
Refused to return deposit per contractual obligation on car Very disappointed in my dealings with this "business". I had a legal contract bound with a $500 deposit contingent upon them able to provide financing and no major mechanical problems with the car. At the time the car was being repaired by them for a bad water pump and serpentine belt so I was unable to have my mechanic inspect the vehicle. I kept calling back to the salesman "Jay" for the status on the repair and told that it had not been completed. I kept calling back to the finance manager "Bryant" and they were not able to obtain financing, so I was going outside their normal financing. They never reached out to me proactively except for one time to tell me that they were having trouble on the financing. Although I had the deposit on the deposit on the vehicle they sold it out from under me. When I went to speak with the GM "Lou" to get my deposit back as specified in the contract, he tried to sweet talk me. I told him I wanted my money or I would have my attorney get involved. He then became insistent that he would not give me my deposit back and that it would have to go through my attorney. He threatened to call the police if I did not leave his property. They did not provide the vehicle in a timely manner for a test drive prior to selling the vehicle out from under me although I had a deposit on the vehicle. This is breach of contract in the least. Representing the vehicle on the Internet as ready for sale and having no damage when in fact it was not ready for sale (water pump and serpentine belt) and considerable damage to the front left quarter panel is fraud in the least. I would not recommend doing business with these people.
The people here are your quintessential low life used car salesmen. This place has an F with BBB. They have also disabled the review section on their Facebook as well as their website.
We recently bought a 2011 BMW 328i from Dallas Autos Direct. I picked the one here over one at a different dealership because this one already has Bluetooth installed. I drive a lot for work and Bluetooth was a necessity for me. The ad on Car Gurus as well as their own website both said it had Bluetooth. We also confirmed this with two different salesmen prior to purchasing. After we brought the car home, I could not get it to work with my phone. We called the dealership and they said that I must not be pairing it correctly. I followed all of their instructions and nothing worked. I searched for instruction videos to make sure I was not doing something wrong only to find out the car did not have Bluetooth.
When we initially called the dealership about it they seemed as surprised as we were and said that they must have been misinformed when they got the vehicle. It seemed like an honest error or oversight. In the beginning they were incredibly apologetic and said they would do whatever they needed to do to make it right. They SAID all of the right things. But that’s as far as it went because they did not actually DO any of the things they said they would.
We got the run around for over two months. They said they ordered the parts needed. At first we were just waiting on a work order for it to be installed, then they could not find it after it was delivered, but then said it was never ordered. Instead, they tried to give me a device that plugs into a cigarette lighter that they bought at Walmart for $25 that did not even work in this vehicle. They started not returning our phone calls or being in the office when they said they would be there. There was always a new excuse. The excuses became more frequent and more outlandish.
After two months of this, we demanded to have this fully resolved within in five business days or we would pursue legal action. We had all of the documentation proving that they did not sell what was advertised as well as numerous texts messages from them apologizing and assuring us they would fix it. Once we mentioned taking them to court, they said even though they sold the car as having Bluetooth, we bought the car as is and they have a disclaimer to protect them. They refused to fix it all and ceased all communication in retaliation for our “threats”. Below, I have included the final text I received from the salesman, Micah Nease.
“Ok I was trying to accommodate. You threatened lawyers I am out. You can have your lawyer contact ours. Yes it said Bluetooth but we have disclaimers that protect us in a situation like this. As well as the AS IS document you signed as well. Now I was trying to help (even though I am not legally obligated) and since you would like to threatened lawyers I am dismissing myself from this.”
They showed me a clean clear title, claimed it had no wrecks and no fender benders.
I put my deposit & ran my own carfax. It came back clean and clear. Perfect record.
>>>Six months later, the carfax changed. It shows over $24,000 in damages that were done under this dealership. (during their time of ownership based on the car fax record)
>>>On top of that, they switched out my tires. When I called them about it - they did nothing and blamed Discount Tire.
>>>THEN when I called them about this, the guy said I had no case because they do not have to report anything because they are a used dealership. NOTHING ELSE!
They make you sign a "as is" paper to take care of any future problems.
The problem is they committed fraud by not disclosing the wreck, the repairs $24,000, and stating that they didn't know. When I was on the phone, they admitted to knowing about damage to the vehicle. I also have proof of the tire switchout with before and after pictures.
WHEN I told them they should buy the car back, the guy said that GUYS like me got beat up in school... I said - are you threatening me because I'm 250 I can kick all your asses and NOBODY had the balls to fix this problem in person when I came down.
No I'm filing a police report & sueing. I'm done with this company - you've also been warned about the fraud & wrecked cars that they buy at auction and scam you out of buying.
Dallas Autos Direct Reviews
I found the car on car gurus looked at all the pics and decided to go to dealer to look at car. I went up there and they had 2 idetical lexus rx350 the one i wanted was $6900 but the dash was peeled off which they purposly did not show in the online pics. So because of that i looked at the other lexus by this time it was dark and so i decided i wanted the one with no dash peeling.
So we go inside she told me the 2nd lexus was only a couple of thousand more so im thinking $8900. we go in she wants me to do a credit app.I had 8000 cash and thats all i wanted to spend. I told her i have the worlds worst credit theres no way they will approve me. she says just try so i did. the car total had now shot up from $8900 to $13,999.
She comes back tells me im approved and that they are doing me a huge favor cause now i can rebuild my credit. they are closing aby the time i left there they had the price at this time and are rushing me threw all this paperwork never telling me my interest rate or anything important. i asked her if for some reason dont like the car can i bring it back?
she said ive never heard of that and just blew me off. So on the 2nd day i had it i notice the dash has a huge crack in it on passenger side that i never saw in the dark but she knew it was there and knew i didnt buy the other one for that specific reason and didnt say a word to me. So i brought it back to the dealer and told them i dont want this car.
Now Amy was irritated with me cause she would have to do addtl paperwork so i told her i would pay her $300 under the table if she helped me switch out this car. She said come on down. So i go down there and pick out a nissan pathfinder that they said was a solid car perfect condition will not give me any problems at all the price for this car was $8995.
When i walked out it was 15,000. now i owe $7000 the cars only worth $8000 blue book but with my credit they ended up charging me 25% interest which added $7000 to the original price. So that was bad enough then the car breaks down on me 9 days later just stops on me. I call them up and say are ya'll gonna fix this car and have it towed to there shop.
When i get there they tell me theres nothing they can do and if i want it fixed i must pay them $2700. I told them to go suck an egg and to gio get my keys we will fix it ourselves cause im not giving them another dime. To my amazment the service guy takes my keys away from me tells me i cant have my car lies to my face saying the finance company says they need to know where im getting it fixed b4 i can have my keys .
Tells me its not my car and walks inside with my keys refusing to give them back. I call finance they have no idea what he is talking about so he has now stolen my keys. I go back to get them the next day they hand them to me and i leave.
I had the car fixed by my husband for less than $500. This place is immoral, they are liars, cheaters, scammers, and should be put out of business. They are defauding customers and its just so maddening theres nothing you can do to stop them. THEY ARE CROOKS-DO NOT BUY A CAR FROM THESE LIARS!!!!!
Refused to return deposit per contractual obligation on car Very disappointed in my dealings with this "business". I had a legal contract bound with a $500 deposit contingent upon them able to provide financing and no major mechanical problems with the car. At the time the car was being repaired by them for a bad water pump and serpentine belt so I was unable to have my mechanic inspect the vehicle. I kept calling back to the salesman "Jay" for the status on the repair and told that it had not been completed. I kept calling back to the finance manager "Bryant" and they were not able to obtain financing, so I was going outside their normal financing. They never reached out to me proactively except for one time to tell me that they were having trouble on the financing. Although I had the deposit on the deposit on the vehicle they sold it out from under me. When I went to speak with the GM "Lou" to get my deposit back as specified in the contract, he tried to sweet talk me. I told him I wanted my money or I would have my attorney get involved. He then became insistent that he would not give me my deposit back and that it would have to go through my attorney. He threatened to call the police if I did not leave his property. They did not provide the vehicle in a timely manner for a test drive prior to selling the vehicle out from under me although I had a deposit on the vehicle. This is breach of contract in the least. Representing the vehicle on the Internet as ready for sale and having no damage when in fact it was not ready for sale (water pump and serpentine belt) and considerable damage to the front left quarter panel is fraud in the least. I would not recommend doing business with these people.
The people here are your quintessential low life used car salesmen. This place has an F with BBB. They have also disabled the review section on their Facebook as well as their website.
We recently bought a 2011 BMW 328i from Dallas Autos Direct. I picked the one here over one at a different dealership because this one already has Bluetooth installed. I drive a lot for work and Bluetooth was a necessity for me. The ad on Car Gurus as well as their own website both said it had Bluetooth. We also confirmed this with two different salesmen prior to purchasing. After we brought the car home, I could not get it to work with my phone. We called the dealership and they said that I must not be pairing it correctly. I followed all of their instructions and nothing worked. I searched for instruction videos to make sure I was not doing something wrong only to find out the car did not have Bluetooth.
When we initially called the dealership about it they seemed as surprised as we were and said that they must have been misinformed when they got the vehicle. It seemed like an honest error or oversight. In the beginning they were incredibly apologetic and said they would do whatever they needed to do to make it right. They SAID all of the right things. But that’s as far as it went because they did not actually DO any of the things they said they would.
We got the run around for over two months. They said they ordered the parts needed. At first we were just waiting on a work order for it to be installed, then they could not find it after it was delivered, but then said it was never ordered. Instead, they tried to give me a device that plugs into a cigarette lighter that they bought at Walmart for $25 that did not even work in this vehicle. They started not returning our phone calls or being in the office when they said they would be there. There was always a new excuse. The excuses became more frequent and more outlandish.
After two months of this, we demanded to have this fully resolved within in five business days or we would pursue legal action. We had all of the documentation proving that they did not sell what was advertised as well as numerous texts messages from them apologizing and assuring us they would fix it. Once we mentioned taking them to court, they said even though they sold the car as having Bluetooth, we bought the car as is and they have a disclaimer to protect them. They refused to fix it all and ceased all communication in retaliation for our “threats”. Below, I have included the final text I received from the salesman, Micah Nease.
“Ok I was trying to accommodate. You threatened lawyers I am out. You can have your lawyer contact ours. Yes it said Bluetooth but we have disclaimers that protect us in a situation like this. As well as the AS IS document you signed as well. Now I was trying to help (even though I am not legally obligated) and since you would like to threatened lawyers I am dismissing myself from this.”
I bought a nice car from Dallas Autos Direct.
They showed me a clean clear title, claimed it had no wrecks and no fender benders.
I put my deposit & ran my own carfax. It came back clean and clear. Perfect record.
>>>Six months later, the carfax changed. It shows over $24,000 in damages that were done under this dealership. (during their time of ownership based on the car fax record)
>>>On top of that, they switched out my tires. When I called them about it - they did nothing and blamed Discount Tire.
>>>THEN when I called them about this, the guy said I had no case because they do not have to report anything because they are a used dealership. NOTHING ELSE!
They make you sign a "as is" paper to take care of any future problems.
The problem is they committed fraud by not disclosing the wreck, the repairs $24,000, and stating that they didn't know. When I was on the phone, they admitted to knowing about damage to the vehicle. I also have proof of the tire switchout with before and after pictures.
WHEN I told them they should buy the car back, the guy said that GUYS like me got beat up in school... I said - are you threatening me because I'm 250 I can kick all your asses and NOBODY had the balls to fix this problem in person when I came down.
No I'm filing a police report & sueing. I'm done with this company - you've also been warned about the fraud & wrecked cars that they buy at auction and scam you out of buying.