We were looking for a Desert Fox toy hauler trailer for our buisiness because of the very good construction design and found a 2004 year model listed by D V Auto Center. On September 9th 2016 I called the listing number and spoke to Rob ( Robert Otis ) and expressed my interested in the trailer and that the listing pictures showed it to be in very good condition. Rob seemed very straight forward and professional and said that it was in good condition and was in fact his uncles Jason Otis personal trailer.
I then asked if he could do a walk through over the phone and that I wanted to know if there was any damage. The walk through began on the outside of the trailer, I asked Rob if there was any visible damage to the exterior. Rob said that there was a dent in the bottom front panel and that he would text a picture which he did as shown in my phone text messaging. The dent was acceptable and looked to be easily fixed.
I then asked the condition of the roof and he said that the roof was in good condition with no problems. After receiving the trailer it was discovered that there was extensive damage to the roof in the very back left corner of the trailer as shown in my photos. later when asking Rob about this he explained that he did not go up on the roof. We then moved to the interior, I asked about the flooring and Rob explained that it was linolium. I asked if there was any damage to the flooring and he said that there was not. ( after receiving the trailer it was discovered that there were two tears in the linolium as shown in my photos ) I then asked if there was any water staining or damage to the ceiling and Rob said that there was none. After receiving the trailer it was discovered that there was damage consisting of bowing and two cracks to the ceiling below the damage to the roof in the left rear portion of the trailer. I then asked if there was any damage to the cabinets because in these toy haulers at times the cabinets are beat up due to loading toys by the cabinets and he said that there was no damage. After receiving the trailer it was discovered that the bottom drawer in the kitchen area needed repair. I then asked if if there was any other damage to the interior of the trailer and he said that the only damage was a separation strip on the very front wall was coming off near the corner and looked to be easily repairable. Rob explained that it was like that when Jason Otis bought it, Jason water tested it and nothing ever leaked there. After receiving the trailer it was discovered that there had been a leak and there was obvious damage to the night stand below the strip as shown in my photo which Rob said nothing about. There was also extensive rot damage to the interior of the wall aproximately three feet in both directions of the corner. The rot damage to the interior of the wall is easily detected by placing ones hand on the wall which I found in the first few minutes of inspecting the interior. After agreeing to a purchase price of $9500.00 the funds were bank transferred and I hired a shipper to deliver the trailer.
The trailer was delivered on September 14th finding the interior damage to the front of the tailer immediately. When calling Rob after finding the damage he asked if I could have it looked at and I did so the following day. The trailer was taken to Anderson Campers in which an inspection of the damages were assessed. The technition assessed the damage to the front and also found and assessed the damage to the rear roof area. After speaking to Rob he said that he conveyed the damages to Jason Otis and his uncle said that the driver hired to deliver the trailer must have caused it. As the inspection report shows the damage is more than a year old and was not recently done. I let Rob know that under no uncertain terms did I want to keep the trailer and offered to not only accept the $900.00 delivery loss but would also bring the trailer back free of charge just to settle the matter quickly as I needed to find another trailer for our job site. To avoid a long drawn out court battle I agreed not only to accept the $900.00 loss, return the trailer myself and also pay a $950.00 restocking fee. My wife and my self voiced our objection to the restocking fee to no avail. I have all text messages saved from Robert Otis, Photographs and inspection reports. We would at least like our $950.00 returned. There are a lot of reputable dealers in Phoenix. I did not do my research and if I had I would have found other unhappy customers of D V Auto Center.
D V Auto Center Reviews
We were looking for a Desert Fox toy hauler trailer for our buisiness because of the very good construction design and found a 2004 year model listed by D V Auto Center. On September 9th 2016 I called the listing number and spoke to Rob ( Robert Otis ) and expressed my interested in the trailer and that the listing pictures showed it to be in very good condition. Rob seemed very straight forward and professional and said that it was in good condition and was in fact his uncles Jason Otis personal trailer.
I then asked if he could do a walk through over the phone and that I wanted to know if there was any damage. The walk through began on the outside of the trailer, I asked Rob if there was any visible damage to the exterior. Rob said that there was a dent in the bottom front panel and that he would text a picture which he did as shown in my phone text messaging. The dent was acceptable and looked to be easily fixed.
I then asked the condition of the roof and he said that the roof was in good condition with no problems. After receiving the trailer it was discovered that there was extensive damage to the roof in the very back left corner of the trailer as shown in my photos. later when asking Rob about this he explained that he did not go up on the roof. We then moved to the interior, I asked about the flooring and Rob explained that it was linolium. I asked if there was any damage to the flooring and he said that there was not. ( after receiving the trailer it was discovered that there were two tears in the linolium as shown in my photos ) I then asked if there was any water staining or damage to the ceiling and Rob said that there was none. After receiving the trailer it was discovered that there was damage consisting of bowing and two cracks to the ceiling below the damage to the roof in the left rear portion of the trailer. I then asked if there was any damage to the cabinets because in these toy haulers at times the cabinets are beat up due to loading toys by the cabinets and he said that there was no damage. After receiving the trailer it was discovered that the bottom drawer in the kitchen area needed repair. I then asked if if there was any other damage to the interior of the trailer and he said that the only damage was a separation strip on the very front wall was coming off near the corner and looked to be easily repairable. Rob explained that it was like that when Jason Otis bought it, Jason water tested it and nothing ever leaked there. After receiving the trailer it was discovered that there had been a leak and there was obvious damage to the night stand below the strip as shown in my photo which Rob said nothing about. There was also extensive rot damage to the interior of the wall aproximately three feet in both directions of the corner. The rot damage to the interior of the wall is easily detected by placing ones hand on the wall which I found in the first few minutes of inspecting the interior. After agreeing to a purchase price of $9500.00 the funds were bank transferred and I hired a shipper to deliver the trailer.
The trailer was delivered on September 14th finding the interior damage to the front of the tailer immediately. When calling Rob after finding the damage he asked if I could have it looked at and I did so the following day. The trailer was taken to Anderson Campers in which an inspection of the damages were assessed. The technition assessed the damage to the front and also found and assessed the damage to the rear roof area. After speaking to Rob he said that he conveyed the damages to Jason Otis and his uncle said that the driver hired to deliver the trailer must have caused it. As the inspection report shows the damage is more than a year old and was not recently done. I let Rob know that under no uncertain terms did I want to keep the trailer and offered to not only accept the $900.00 delivery loss but would also bring the trailer back free of charge just to settle the matter quickly as I needed to find another trailer for our job site. To avoid a long drawn out court battle I agreed not only to accept the $900.00 loss, return the trailer myself and also pay a $950.00 restocking fee. My wife and my self voiced our objection to the restocking fee to no avail. I have all text messages saved from Robert Otis, Photographs and inspection reports. We would at least like our $950.00 returned. There are a lot of reputable dealers in Phoenix. I did not do my research and if I had I would have found other unhappy customers of D V Auto Center.