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report scam| Country | United States |
| State | California |
| City | Los Angeles County |
| Address | 4872 Topanga Canyon Blvd #289 Woodland Hills |
| Phone | 888-851-2056 |
| Website | https://www.dunitedlogisticsmovers.com/ |
D United Logistics Moving & Storage, Inc. Reviews
After i booked my move from Frontier Vanlines aka the booking company, the movers arrived and tried to force me to pay more money. I refused and explained they had a contract and i had a contract showing 4,000 pounds and up to 600 Cubic feet of cargo. I weighed every box and measured my entire load. I had 3,927 pounds and 588 cubic feet which was what i agrees to.
They arrived and wanted an aditional 3,000 dollars....wasnt going to happen. The agreed to relocate my household under the current agreement. Now they are demanding mor emoney from the booking caompany, and telling me they have not had a truck or space to load my household....which is a lie. They are holding my items and medical supplies for my diabetes hostage.....I will be seeking damages by legal counsel very soon.
***This report has been truncated to fit the requirements of this website. Please contact in the event you want comprehensive accounts of all communication, filings and reports, as all has been documented.***
Contact- OCT. 2017 (Quote)
Booked Services- NOV. 2017 (With Barbara Kay)
Pick-Up- NOV. 2017 (74% INCREASE DIFFERENTIATION FROM QUOTE)
Delivered- DEC. 14, 2017 (28% BROKEN UPON ARRIVAL, 15% STOLEN/MISSING)
Contact- DEC. 14, 2017-E-MAIL- to DUnited "ATTENTION CLAIMS DEPARTMENT: I am horrifically disappointed in my experience with D-United Logistics. Having transitioned and relocated three times previously with other companies within the US, this is in no competition, the worst moving/transport experience I've had to date. The carrier left mere hours ago and already we're uncovering many damaged and ruined items/furniture/boxes.
While I do know the statute of limitations for filing a claim I am unaware of your processing time for claims filed, so please respond to this e-mail with a TIMELINE FOR CLAIM PROCESSING."
Response- DEC. 20, 2017- E-MAIL from JAY V-"Hi ***, I hope all is well with you, sorry for the late response to your email, i will forward this email to our claim department, i like to thank you again ,wish you and your family marry christmas,and happy new year."
Contact- DEC. 21, 2017- PHONE
Response- DEC. 28, 2017-PHONE (Was told by Avery Grant *Administrator/Secretary, that Jay V who handles claims was "working on it."
Contact- JAN 2, 2018-E-MAIL to DUnited "Hello Jay, I am following up on claims made for JOB*** I would love a status update and the following:
Insurance company information
Claim Number(s)
Estimated time of response.
I understand we have just come out of the holiday season, but being that these losses were reported well before I would like to expedite the process now that all information has been received. Thank you in advance for your courteous and expedient response."
Contact- JAN. 4, 2018-E-MAIL to DUnited "Hello Jay, I have, again, gone days without receiving a follow-up on my attempted communication with you in regards to our filed claim and have CC'd several people to ensure the receipt is successful. According to the e-mail software I am using to track my e-mails to you, it is confirming successful receipt. I am using all reservation in not unnecessarily escalating this matter and am simply asking for an appropriate, professionally courteous response to my e-mail query. If you are too innundated with work please direct me to someone who can better assist in this matter, which I was told was your responsibility."
Response- JAN 4, 2018 from Avery Grant- "Jay is out of the office for the holidays-- a lot of has been moving slowly, but should be resuming now that the holidays are behind us. You should be receiving communication from someone by Monday. Feel free to continue to CC me in the event that you have not heard anything"
***No contacted was made from D United from January 4, 2018 to March 14, 2018. March contact wsa initiated by me.***
Contact- MAR. 14, 2018- EMAIL to DUnited "Hello, I am writing 4 months after the partial arrival of our cross-country move with D-United. I have not received correspondence from your department nor the insurance company in regards to an update about our claim. This timeframe is more than professionally sufficient to have received information from the insurance company in regards to our claim and next steps. Please respond to this e-mail with the following:
Claim update
Insurance Company contact information
Claim date filed
Respond by Friday at 1:00 PM, March 16th, 2018."
Response- MAR. 14, 2018... "Hi ***,I hope this email will find you well sorry for the delay, please call our claim department at 877***,they will let you know what needed ,thank you again and have great day-Best Regards Barbara ."
Contact- MAR. 22, 2018 (Contacted "claims dept." which is their insurance company and not a dept. of their company at all. Was told companies do not file claims on behalf of the customer, that the customer has to.
THIS COMPANY SHOULD NOT BE IN OPERATION.
This company is a scam!!!! Please do your research before booking with this company. I made the mistake of booking my move from San Diego to Texas with this company. I spoke to Barbara who quoted me a low rate and made promises such as the time frame of 7-10 days delivery and that this company used their own trucks. Everything so far has been a lie and a disaster.
Booking with this company was the biggest mistake of my life. My pick up date was scheduled for 10/10/17, upon picking up my items, 3 men arrived in a uhaul truck and asked for $275.00 more as some of the items in my storage was not packed properly, per me and Barbara's conversation she assured me they had all the necessary packing materials for loading properly on truck. After they did the pickup I made some research and they don’t have an address, no yelp no bbb who are they?
Fast forward I called on the 10/17/17 to check the status of my belongings and found out that my delivery date was pushed back another week. Keep in my mind I let Barbara know at the time of booking I was 38 weeks pregnant and wanted to make sure my delivery would be here before I deliver. I've spoken with Barbara several times and she is now saying they legally have 21 days to deliver my stuff. Also, I have been speaking with the driver Jose who goes by Jay. As of last week he said his truck broke down in El Paso and the part would not be in until This Monday. Well Monday was yesterday now he is saying the part came in but that did not fix the truck and he has no idea when he will be able to deliver my stuff.
This is a total joke and unacceptable. The lack of customer service or lack of concern this company has for how much of a inconvenience they cause to their customers is sad. I wish I would have done better research. Potential customers need to be made aware and understand how this company operates. This is not right how they are doing me and the sad part is not once have they called me to provide a status update, I've had to call to find out about the numerous delays which all sound like lies. Finally, they deliver but my furniture is damage and nobody cares enough to get back to me. This is a disaster I will never wish this experience upon my worst enemy. You have been warned STAY AWAY!!!! and hire another company that is Professional.