After receiving a damaged piece of furniture twice, from Cymax.com, I came to the conclusion either the manufacturing process was faulty or the shipping method was inferior. I requested a refund which they agreed to. They were willing to pick up the damaged article but I was to pack it in the origional package and have it ready for pickup with 1-3 days. I was working out of town and the original package was destroyed unpacking. This is a 100 lb piece of furniture that the box had to be cut open in order to unpack. Meeting their demands was impossible. They picked up one of the damaged pieces insisting I package the other in origional packing. I have it packed ready to be shipped and Cymax has not picked it up, refunded my money or answer my emails. Its been 2 full months dealing with this company and still no resolve.
I ordered a microwave cart from Sears on March 16, cost $214. I looked on Hayneedle 2 days later and found it for $100 cheaper. I emailed Sears to cancel the order. Received email saying it had already been shipped and they could offer 10% discount or assess for price compare adjustment, if I sent them the email addresses of the cheaper sites. However their email adress do not accept attachments. I notified them of this in an email and they seemed surprised, and agreed that the attachement had indeed been deleted. I then had 4 phone calls (redirected twice, cut off twice) to Cymax. They finally checked the websites I told them about but said they could not match the price as it was below cost.
I was offered either 10% discount or a full refund if I donated the item to a charity, which made not sense at all. While I was in this conversation with Sammy, I was looking on the Sears website and saw that the same item was now being sold for $137. I offered to keep the item at that price but was told that was not possible. So I donated the item to charity and then attempted to get the refund.
I was intructed to email or fax the receipt from the charity to them. Again, their email system does not accept attachments. The fax number did not go through I emailed again, was given another fax number - didn't go through. I am waiting for a reply to my recent letter requesting a physical address so I can try and send it that way.
I get the impression that they are hoping I will just give up.
Purchased what was described as a daybed with trundle from walmarts website, they were selling cymax/homesquare staci daybed with trundle for 218. they only sent the trundle portion of the daybed - not the rest of the daybed. tried contacting them via phone, keeps saying the customer service dept is closed... what a crappy way to run a company. no customer service at all - BAAAAAAAAAD DECISION to purchase from these idiots
Attn To Cymax Stors In Canada & Every Ware Ells : You Need To Wake-Up End Fix Your Broblems The Way You Tred Your Customers : In-Of-Is-In-Of : The Cymax Customer Service Soxs : I Will Never Buy From Cymax Unless Thay Fix The Way Tay Treed The Customers : Attn To Ceo To Mr Arash Fasihi : Pay Attn To Your Cymax & Fix The Customer Ralitons , Asptaly The Return Plocy Very Bad: & Sendig Wrong Item Plus Tay Cherging You To Mutch Money : Thi Is My Freand Is Bad Bussiness : : Thanks For Your Prumt Attn: On This Matter: Sincerely Bbc007
Cymax Stores USA LLC Reviews
After receiving a damaged piece of furniture twice, from Cymax.com, I came to the conclusion either the manufacturing process was faulty or the shipping method was inferior. I requested a refund which they agreed to. They were willing to pick up the damaged article but I was to pack it in the origional package and have it ready for pickup with 1-3 days. I was working out of town and the original package was destroyed unpacking. This is a 100 lb piece of furniture that the box had to be cut open in order to unpack. Meeting their demands was impossible. They picked up one of the damaged pieces insisting I package the other in origional packing. I have it packed ready to be shipped and Cymax has not picked it up, refunded my money or answer my emails. Its been 2 full months dealing with this company and still no resolve.
I ordered a microwave cart from Sears on March 16, cost $214. I looked on Hayneedle 2 days later and found it for $100 cheaper. I emailed Sears to cancel the order. Received email saying it had already been shipped and they could offer 10% discount or assess for price compare adjustment, if I sent them the email addresses of the cheaper sites. However their email adress do not accept attachments. I notified them of this in an email and they seemed surprised, and agreed that the attachement had indeed been deleted. I then had 4 phone calls (redirected twice, cut off twice) to Cymax. They finally checked the websites I told them about but said they could not match the price as it was below cost.
I was offered either 10% discount or a full refund if I donated the item to a charity, which made not sense at all. While I was in this conversation with Sammy, I was looking on the Sears website and saw that the same item was now being sold for $137. I offered to keep the item at that price but was told that was not possible. So I donated the item to charity and then attempted to get the refund.
I was intructed to email or fax the receipt from the charity to them. Again, their email system does not accept attachments. The fax number did not go through I emailed again, was given another fax number - didn't go through. I am waiting for a reply to my recent letter requesting a physical address so I can try and send it that way.
I get the impression that they are hoping I will just give up.
Purchased what was described as a daybed with trundle from walmarts website, they were selling cymax/homesquare staci daybed with trundle for 218. they only sent the trundle portion of the daybed - not the rest of the daybed. tried contacting them via phone, keeps saying the customer service dept is closed... what a crappy way to run a company. no customer service at all - BAAAAAAAAAD DECISION to purchase from these idiots
Attn To Cymax Stors In Canada & Every Ware Ells : You Need To Wake-Up End Fix Your Broblems The Way You Tred Your Customers : In-Of-Is-In-Of : The Cymax Customer Service Soxs : I Will Never Buy From Cymax Unless Thay Fix The Way Tay Treed The Customers : Attn To Ceo To Mr Arash Fasihi : Pay Attn To Your Cymax & Fix The Customer Ralitons , Asptaly The Return Plocy Very Bad: & Sendig Wrong Item Plus Tay Cherging You To Mutch Money : Thi Is My Freand Is Bad Bussiness : : Thanks For Your Prumt Attn: On This Matter: Sincerely Bbc007