I received a written quote for the following: (1) Repair & replace water damaged wiring in exterior stone wall on east side of house. QUOTE: $1545.00 NO TAX
(2) Add (2) 50 amp A/C circuits, extend standby generator wiring to new generator location, 20 amp 120 volt dedicated branch circuit, 120 volt outlet circuit extension, weatherproof outlet near new A/C location for service, tie through existing hot tub circuit using existing A/C circuit ensuring meeting minimum code requirements. QUOTE: $2625.00 NO TAX
After I approved the written quotes from Custom Electrical Service, they sent out an electrician who partially completed item #1 and a portion of #2, but could not complete the hot tub wiring until the new hot tub was installed.
During the installation, the electrician fails to properly connect 240 volt wiring to the AC unit causing a massive short when the power was put back on. The circuit board to the AC unit got burned up causing $1100.00 in damage. When the owner is notified of the issue, he sated "Don't worry, we will pay for any damage it caused".
A few days later, I received a bill for over $600.00 to add a 'light bulb' to one of the existing wiring runs. Tax was also added to all the quotes even though the written quote stated $0.00 for tax. I paid 50% of the invoices and filed a dispute with the owner regarding the $600.00 light bulb and the taxes.
The owner refused to send out an electrician until I agreed to pay the disputed amounts. However, after arguing with him and having him open the quotes and the invoices, he because aware that the $600.00 was a double charge for another item and we agreed to lower it to $145.00. While we did not agree on the tax issue, I told him he needs to NOT put $0.00 for taxes if in fact there would be tax due. He stated that every jurisdiction was different and they added tax AFTER the invoices. I told him that he should still put in TAX as it is available to him at the time of the quote, but I would provide him with a resale cert if that would resolve the issue. He then recalls the $1110.00 damage to the ac circuit board and backtracks on his offer to cover the loss. Now he want to send his own ac guy out to do the repair instead.
When the electrician came out a few days later to finish the hot tub connections, he stated 'Oh, we can't use these existing circuits, they are not correct for a hot tub. We should have seen this earlier but must have been too busy." he then figured another way to connect the hot tub and called the owner to explain the change required to finish.
a few minutes later the owner calls me and tells me that they have to complete the ob another way and that the cost will INCREASE by $4,250.00!!! I explain to him that my quote requires them to connect the hot tub and that they cannot change prices on me because of their error.
He continues to argue with me for the $4250.00 in additional fees until I tell him that if he does not honor the quote or the offer to pay for the ac damage of $1100.00, that I will be forced to contact my attorney on this matter. He then says "That's all I wanted to hear" and then hangs up on me. He call his employees on site and pulls them off the job, terminating the installation.
I text the owner offering him the ability to rethink his position and to send a crew back within 24 hours to finish the job quoted. His response within 30 seconds was "We will not return".
Custom Electrical Services Reviews
I received a written quote for the following: (1) Repair & replace water damaged wiring in exterior stone wall on east side of house. QUOTE: $1545.00 NO TAX
(2) Add (2) 50 amp A/C circuits, extend standby generator wiring to new generator location, 20 amp 120 volt dedicated branch circuit, 120 volt outlet circuit extension, weatherproof outlet near new A/C location for service, tie through existing hot tub circuit using existing A/C circuit ensuring meeting minimum code requirements. QUOTE: $2625.00 NO TAX
After I approved the written quotes from Custom Electrical Service, they sent out an electrician who partially completed item #1 and a portion of #2, but could not complete the hot tub wiring until the new hot tub was installed.
During the installation, the electrician fails to properly connect 240 volt wiring to the AC unit causing a massive short when the power was put back on. The circuit board to the AC unit got burned up causing $1100.00 in damage. When the owner is notified of the issue, he sated "Don't worry, we will pay for any damage it caused".
A few days later, I received a bill for over $600.00 to add a 'light bulb' to one of the existing wiring runs. Tax was also added to all the quotes even though the written quote stated $0.00 for tax. I paid 50% of the invoices and filed a dispute with the owner regarding the $600.00 light bulb and the taxes.
The owner refused to send out an electrician until I agreed to pay the disputed amounts. However, after arguing with him and having him open the quotes and the invoices, he because aware that the $600.00 was a double charge for another item and we agreed to lower it to $145.00. While we did not agree on the tax issue, I told him he needs to NOT put $0.00 for taxes if in fact there would be tax due. He stated that every jurisdiction was different and they added tax AFTER the invoices. I told him that he should still put in TAX as it is available to him at the time of the quote, but I would provide him with a resale cert if that would resolve the issue. He then recalls the $1110.00 damage to the ac circuit board and backtracks on his offer to cover the loss. Now he want to send his own ac guy out to do the repair instead.
When the electrician came out a few days later to finish the hot tub connections, he stated 'Oh, we can't use these existing circuits, they are not correct for a hot tub. We should have seen this earlier but must have been too busy." he then figured another way to connect the hot tub and called the owner to explain the change required to finish.
a few minutes later the owner calls me and tells me that they have to complete the ob another way and that the cost will INCREASE by $4,250.00!!! I explain to him that my quote requires them to connect the hot tub and that they cannot change prices on me because of their error.
He continues to argue with me for the $4250.00 in additional fees until I tell him that if he does not honor the quote or the offer to pay for the ac damage of $1100.00, that I will be forced to contact my attorney on this matter. He then says "That's all I wanted to hear" and then hangs up on me. He call his employees on site and pulls them off the job, terminating the installation.
I text the owner offering him the ability to rethink his position and to send a crew back within 24 hours to finish the job quoted. His response within 30 seconds was "We will not return".