Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

CSA Travel Protection


Country United States
State California
City San Diego
Address P.O. Box 939057
Phone (800) 711-1197
Website https://www.csatravelprotection.com

CSA Travel Protection Reviews

  • Jun 15, 2018

I reserved a condo in the Navarre Beach, Florida, area, and was told that owner does not give refunds. I asked about pending weather issues, i.e, hurricanes, I was told by the reality agent that there was travel insurance that I could buy for $120. I purchased the insurance. At no time did I receive the terms or conditions that I purchased. When the end of May ,2018 came along, so did Tropical Storm Alberto. The storm was forcast to hit the Florida Panhandle area, and it called for 10-15 inches of rain. Also, the news stated that Florida had already received record rainfall in 2018. The Florida governor declared a state of emergency. As being a victim of the south Louisiana Flood of 2016, I canceled the trip. I was told by the realty company that since I purchased the trip insurance, I would have to file my claim with C.S.A. Well, the claim was denied because there was no mandatory evacuation order and the roads were not closed. It is sad that I did not receive any information about the insurance, and it took almost three weeks to receive the denial.

  • Jan 8, 2018

My wife and I choose Eastern Caribbean 7 nights. Our destination was flying to Fort Lauderdale then we would sail to San Juan, St. Thomas, and St. Maarten. Our sailing date Nov. 19, 2017 to Nov. 26, 2017. She explained about getting Travel Insurance to protect our investment. Since our sailing date was so far in advance anything can happen and we would be covered. In Jan. of 2014 our first payment was $199. Then on April 10, 2014 they took $225.56. Then on March 7, 2016 they took $500.00 for the Celebrity Cruises Line, On Sept. 22, 2014 they took $292.99 for QVC Travel Insurance and on March 25, 2016 they took $299 for Travel Insurance again, and the name changed to CSA Travel Protect. Our monthly installments were $117.33. On Jan. 22, 2015 the final payment of $117.33 was made totaling $1855.67 for a cruise certificate. On Aug. 31, 2017, my wife’s birthday, they took another final payment of $1056.67

Sept. rolls around, our worst nightmare. Hurricane Irma, hits the Eastern, destroying our planned destinations, all they talked about, and showed on the news channel 2, 4, 7 all across the world was the devastation, and damages Irma, left behind in St. Thomas, St. Maarten, and other areas. Thomas, and Maarten was over 70% destroyed, buildings damaged 90% of power out across those islands. St. Thomas, and St. Maarten ports closed indefinitely. Irma was 50 miles from San Juan which sustained some damage. Aug. 2017 Hurricane Harvey hits causing more damage. Nicking our planned sailing port in Fort Lauderdale, in which was able to recover and ships were able now to sail out of. With St. Thomas, and St. Maarten ports closed indefinitely my wife and I decided to just cancel the cruise as we were looking forward going to St. Thomas, and St. Maarten based on family, and friends that had cruised there told us. I told my wife “Glad we listened to Lisa and took out that insurance”.

We contacted Tripmate Travel Insurance (CSA) and put in a claim for the cruise, and for the flight. On Nov. 9th we received a letter from CSA saying “We are unable to consider this to be a covered claim with the information on file, then they list a bunch of reasons. One reason in particular that caught our eye was the one that said “Natural Disaster makes your destination accommodations uninhabitable. Well that sounds just like our reason. 90% of the power was out buildings, and the docking port destroyed and as of our cursing date over 50% of the power was still out. But the biggest part was the cruise line changed the Itinerary knowing they could not go there, because it was so bad!!!! And under Definitions line 8 that if a hurricane is named 30 days before your sailing date you can’t be refunded. REALY!!! All hurricanes are named. Right? Never known one not to be named. How can they get away with putting things like this in a contact using this to take your money?

  • Dec 6, 2017

I bought a ticket from Denver to Colton, Calif. for my brother, Steven Ferris, for May 10, 2017. I also paid $20. for insurance from CSA. My brother missed this flight due to major neurological damage to his spine from a previous accident which has left him disabled. His injury that day was particularly painful and he was unable to walk. He has categorized as disabled by the Federal government. I filled out all the required forms. His doctor also faxed them her portion. After waiting months, CSA told me my case was closed and that I failed to send them something (?) but they couldn't tell me what and said they would get back to me. It's been 2 months and no word. Nothing. Rip off.

  • Jan 25, 2017

This is a warning to anyone considering purchasing the CSA travel insurance for any flight or travel arrangements. The insurance did not cover me in a family emergency that did not fit the company's definition of a "sickness" in my family, despite the fact that the person I was going to visit had a relapse of a serious condition. Please read the long list of exclusions and the very small list of items they will cover. It does not make any sense to purchase this and had I known that there would be no way of being insured for cancellation, I would never have considered buying the airfare in the first place. I assumed travel insurace means it insures you when you need to cancel. I had no idea I would lose this large sum of money if I had to cancel. CSA travel insurance truly is a "rip-off." I hope there is a class-action suit against them because they do not tell you up-front how unlikely it is that they will cover your trip. They give you 10 days to review the policy and then you a re locked in.

Write a Review about CSA Travel Protection