Cruisesonly.com I Will NEVER book through this company again. We booked our cruise on October 19th 2017. The representative told me that day that I was getting 2 free offers. The dining package for 2 of us and but 2 sail 3rd and 4th for free. I booked right away die to this great deal. Monday I see a better deal and call to see if I could exchange for this one. they tell me I don't even have a beverage package.
I ask them to recheck. rep was kind but didn't help. spoke with supervisor name Sat ext 78280. he tells me he will get back to me by the next Monday. they will pull tapes and see what the rep said. I called yesterday to check on it and was told that my case was closed. they didn't tell you any of that on the phone. I asked that supervisor Beverly to pull the tape she told me no she couldn't help me.... She promised that Sat ext 78280 would call me by 8pm that evening. he never called he never responded and now I call today and he is off for three days. I am beyond frustrated with them.
I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities and the unlimited beverage package. When I saw the invoice I questioned the taxes and port charges of $681.02 (for 2 guests) the agent told me that I just did not understand what I was looking at and that they broke things out differently that the cruise lines. Uh huh. Recently I was looking around Norwegian’s website and when I looked into the same booking through their site and saw that the taxes and port fees are actually $381.02 for 2 guests, I called Cruisesonly to get my invoice corrected. In addition, there is a charge marked “other” on the invoice for $142.20 which turns out to be the gratuity for the unlimited beverage package. The “customer service” representative was less than helpful and mouthed the same script as the booking agent about my not understanding the actual fees involved, that the additional $300.00 fee was a port charge, that she had been doing this for years, there was nothing wrong with the fees I had been charged and nothing to correct. I had also gone to Priceline and saw the same taxes and port fee charges as was quoted on NCL. This is fraud, pure and simple. I will be making a complaint with the BBB, filing a complaint with the FEC and the Delaware Attorney General. I will also be sharing this story with the Cruiseonly Facebook page, World Travel Holdings, Cruise Critic website, NCL corporate office and their website, and any consumer reporting websites. This company is not to be trusted anyone’s business.
Booked this cruise for my wife the rep told me if I paid the insurance I'd be able to change the dates without penalties if my job wouldn't allow me to go on booked date.i needed to speak to rep can't get hold of her then asked to change date they wouldn't allow it so I cancelled my cruise and the said I'd have a penalty of over 900.00 ! DoNOT use this company they lie just to get your money then your in your own ! Sad have to steal to make it !
CruisesOnly Reviews
Cruisesonly.com I Will NEVER book through this company again. We booked our cruise on October 19th 2017. The representative told me that day that I was getting 2 free offers. The dining package for 2 of us and but 2 sail 3rd and 4th for free. I booked right away die to this great deal. Monday I see a better deal and call to see if I could exchange for this one. they tell me I don't even have a beverage package.
I ask them to recheck. rep was kind but didn't help. spoke with supervisor name Sat ext 78280. he tells me he will get back to me by the next Monday. they will pull tapes and see what the rep said. I called yesterday to check on it and was told that my case was closed. they didn't tell you any of that on the phone. I asked that supervisor Beverly to pull the tape she told me no she couldn't help me.... She promised that Sat ext 78280 would call me by 8pm that evening. he never called he never responded and now I call today and he is off for three days. I am beyond frustrated with them.
I booked the NCL April 30, 2017 5 night Pacific Coastal Northbound trip with Crusesonly. The perks were free gratuities and the unlimited beverage package. When I saw the invoice I questioned the taxes and port charges of $681.02 (for 2 guests) the agent told me that I just did not understand what I was looking at and that they broke things out differently that the cruise lines. Uh huh. Recently I was looking around Norwegian’s website and when I looked into the same booking through their site and saw that the taxes and port fees are actually $381.02 for 2 guests, I called Cruisesonly to get my invoice corrected. In addition, there is a charge marked “other” on the invoice for $142.20 which turns out to be the gratuity for the unlimited beverage package. The “customer service” representative was less than helpful and mouthed the same script as the booking agent about my not understanding the actual fees involved, that the additional $300.00 fee was a port charge, that she had been doing this for years, there was nothing wrong with the fees I had been charged and nothing to correct. I had also gone to Priceline and saw the same taxes and port fee charges as was quoted on NCL. This is fraud, pure and simple. I will be making a complaint with the BBB, filing a complaint with the FEC and the Delaware Attorney General. I will also be sharing this story with the Cruiseonly Facebook page, World Travel Holdings, Cruise Critic website, NCL corporate office and their website, and any consumer reporting websites. This company is not to be trusted anyone’s business.
Booked this cruise for my wife the rep told me if I paid the insurance I'd be able to change the dates without penalties if my job wouldn't allow me to go on booked date.i needed to speak to rep can't get hold of her then asked to change date they wouldn't allow it so I cancelled my cruise and the said I'd have a penalty of over 900.00 ! DoNOT use this company they lie just to get your money then your in your own ! Sad have to steal to make it !