My experience with Cruise America was an expensive mistake. It started when we picked up the unit and was told we would have to have the unit unwinterized at in a warmer climate than rewinterized before we brought it back and CA would help find us a place to take it. We were told CA would reimburse us up to $75 dollars for expenses so I figured the winterizing would be covered. Stressful and unexpected but ok. We went on our road trip and was respectful of our unit following the rules even when we had to travel 90 miles out of our way to get the unit re winterized in Campbellville KY the only place around us that was open on Saturday. The CA customer service person that found the place was surprised we had to pay too and called the local office to verify. He was told too we had to do it or we would be charged $1000 for an insurance claim whether anything happened or not. We arrived home and cleaned out the unit of our stuff . We also found our basement had flooded which is not CA's problem but ours and our attention was directed at that. Monday AM came and husband had a medical emergency and bled out all over our bathroom, adding to our stress. I got his bleeding stopped cleaned up after him, got our kids off to school than turned my attention to the RV to get it back. I cleaned windows floors and counters tables kitchen items as well as washed the outside, bugs off the bumper and the cab area any mud splatters (mind you it rained 5 of 7 days but forgot about the checklist.
On our way to the CA we stopped down the road to fill up as we did not want to be charged $5.50 a gal for gas . We filled until it clicked off . I started the engine and noticed it only filled to 7/8 so we tried to fill again and it clicked off again. We even tried using another pump but it would not fill anymore without clicking off., what could we do, we went on to the CA office . Upon returning the porter grabbed a checklist and proceeded out the door. At that time I remembered the list and looked to see if I covered everything. The porter came back and said we will be charged $250 because all was not done. After the stress of the day my anger began to rise and I asked what didn't get done. He took me to the unit and said I could take the unit and finish cleaning better as I forgot to turn off the refrigerator, pin back some curtains brush off some crumbs off the table that I had wiped He claimed the bathroom floor was a mess which I do not believe to be true and claimed there was some detritus in the overhead . He also complained of mud on the stairs that I had washed like the whole floor on my hands and knees. I looked around and there was no way to even move the unit off the lot and we live 30 miles away so he wanted me to rack up another 60 miles to charge us for and I melted down. I said some bad words which I regret and have apologized for and told him I would pay the $250 cleaning fee and the manager said he was keeping the security deposit when there was NO damage to anything. He charged me an additional 305.41 from my bank. I was in such a state of aggravation I just signed and left.
I now regret signing as I thought he was going to take the 250 cleaning fee from the deposit but he just took the whole thing. I told the mng I would never rent from this company again and he snidely said I would never rent an rv again as he was going to put me on the black list. I have been ripped off and disrespected and want my money back. I contacted corporate and filed a complaint and spoke to my bank to also file a fraud complaint and plan on giving bad reviews to share the theft of my money and unfair business practices of this company if nothing is done. Bogus photos were sent as evidence. There were no cigarette butts in our unit and there was NO damage.
IT HAS BEEN OVER A YEAR SINCE I HAD THIS ORDEAL, AND I AM STILL WAITING ON REIMBURSEMENT.
I have never in my life dealt with such an UNPROFESSIONAL company that had NO REGARD for the Safety of their Customers. I rented a Cruise America Truck for 21 Days (5/28 to 6/18). I am a Disabled person that was really looking forward to spending time in a low stress environment out WEST away from the East Coast. Our plan was to go to Yellowstone National Park for 4 Days, and then Montana, Idaho, Seattle, San Francisco, Los Angeles, Lake Powell Utah, and then stop in Colorado for a couple days then back to NJ. Little did I know that I was in for the worse time of my life! Due to the negligence of Employees failure to show the inside of the truck, and follow protocol, and failure to have them give us a SAFE Truck and truck that had a working Generator, charging portholes for cell phones and GPS (we had only one that worked), and failure to show that there was a HEATER that ran off of a BATTERY and not Generator, and because of this I had mild hypothermia waking up at 5am at 22 degrees outside in Yellowstone National Park (due to my meds I take I didn't awaken from the extreme cold and could have died!) When this happened I tried to turn heat and Generator on, and got yelled at by other campers that had ZERO bags they were sleeping in! Due to the horrible COLD nights in the mountains we had to cut our stay at Yellowstone 2 days short, re-route our trip, and cut it short and go South to Utah, and once in Utah (in the middle of nowhere) the Generator Broke, so we had NO Air Conditioning or Electricity! This is when I saw a thermostat by the bathroom door that said "use this thermostat for heat for up to 2 hours off the battery!!!" I could not believe this because if we saw this we would have never changed our plans!
Then in Green River Utah in a Parking Lot RV Park we trouble shot for 3 hours with the "Road side Assistance" of Cruise America with first Pat and then Donna. They could not fix it and then had the nerve to try to get us to drive to ARIZONA to get it fixed! We told them NO WAY, and I told them about the issues with the Ants, Electrical Ports, Heater Off Battery, Alignment Issues, Refrigerator Broken spoiling food, and asked for Customer Service and they said they had no Customer Service! I was near I-70 and lived in Colorado for 10 years and asked them the closest place in Colorado to exchange out the disgusting truck. I told Donna at Road Side Assistance that I could not drive due to the fact that my Disability and the Stress from Cruise America being so horribly RUDE, and showed NO Empathy for our situation. So it took us a day that included one night in a Hotel to get to drop the truck off. In addition, we got in traffic by Vail due to construction, so we detoured and once out of mountains we got caught in a horrible Storm with TWO Tornados in Berthoud Colorado, and due to evacuations we could not find a place to stay! We finally found a Marriot Residence in to Stay in (we called Donna and told her we would not make it in time due to the storm and my health condition) and all she kept saying is that we would be charge, and then charged a fee for drop off! She showed no empathy!!
By this time I was done with them! Due to the fact we had SO MUCH luggage for Camping for RV we had to get a TWO Bedroom Room. It took over 5 Trips to get the stuff to the room, because Donna demanded that the truck be Cleaned and Wiped down! During the Storm we only got a few bags up, and we waited in our rooms until the raining started the next day, and finally took another 3 hours bringing luggage and incidentals up to the room. We called Donna and told her we would get there as soon as we can. By the time 4pm came the rain let up, and it was safe to DROP the truck off (I told them I was done with them and not exchanging). While driving there we got stuck in Traffic, so we called the Federal Heights location to let them know we were going to be 10 minutes late, and to please stay open, because we were not comfortable driving this vehicle any longer. Much to our surprise the woman working there said they would not stay open for us, and they would lock the gates, and if we left it there it would get towed!! When I found this out I told her I was going to sue her because I was so upset! She finally said to drop the vehicle off with the car storage lot with the Man named Sam who owned the property Cruise America is on and we would have to pay $45 to leave with him. I have a video of him saying he does it all the time, and because we were videotaping he said that he didn't like that! He then had his ROOSTER attack me and called me a d**e!!! I Called the Police and have a police report on this entire situation with videos and photos to support everything! The police made him take the truck, and he drove us to a safe place and called a cab for us to go get a rental car. Read less
Beware! Be really careful using Cruise America. There is a lot of fine print in their rental contract. If you get in an accident, even if it is someone else's fault (and even if you can prove it with a Police Report) they will charge your credit card $1000. Allegedly they will return it eventually but be wary because I have been waiting 8 months and have not received a refund. I called and emailed them multiple times and it was like pulling teeth to get someone to reply (imagine a black hole / a place where everyone is nameless and unaccountable). Only after I complained to the BBB and other places did I get a response. Of course now they say they are "very responsive" since they finally responded after tremendous prodding.
Basically I advise you stay away. The aggravation of dealing with their service folks is reason enough to shop elsewhere.
Cruise America Reviews
My experience with Cruise America was an expensive mistake. It started when we picked up the unit and was told we would have to have the unit unwinterized at in a warmer climate than rewinterized before we brought it back and CA would help find us a place to take it. We were told CA would reimburse us up to $75 dollars for expenses so I figured the winterizing would be covered. Stressful and unexpected but ok. We went on our road trip and was respectful of our unit following the rules even when we had to travel 90 miles out of our way to get the unit re winterized in Campbellville KY the only place around us that was open on Saturday. The CA customer service person that found the place was surprised we had to pay too and called the local office to verify. He was told too we had to do it or we would be charged $1000 for an insurance claim whether anything happened or not. We arrived home and cleaned out the unit of our stuff . We also found our basement had flooded which is not CA's problem but ours and our attention was directed at that. Monday AM came and husband had a medical emergency and bled out all over our bathroom, adding to our stress. I got his bleeding stopped cleaned up after him, got our kids off to school than turned my attention to the RV to get it back. I cleaned windows floors and counters tables kitchen items as well as washed the outside, bugs off the bumper and the cab area any mud splatters (mind you it rained 5 of 7 days but forgot about the checklist.
On our way to the CA we stopped down the road to fill up as we did not want to be charged $5.50 a gal for gas . We filled until it clicked off . I started the engine and noticed it only filled to 7/8 so we tried to fill again and it clicked off again. We even tried using another pump but it would not fill anymore without clicking off., what could we do, we went on to the CA office . Upon returning the porter grabbed a checklist and proceeded out the door. At that time I remembered the list and looked to see if I covered everything. The porter came back and said we will be charged $250 because all was not done. After the stress of the day my anger began to rise and I asked what didn't get done. He took me to the unit and said I could take the unit and finish cleaning better as I forgot to turn off the refrigerator, pin back some curtains brush off some crumbs off the table that I had wiped He claimed the bathroom floor was a mess which I do not believe to be true and claimed there was some detritus in the overhead . He also complained of mud on the stairs that I had washed like the whole floor on my hands and knees. I looked around and there was no way to even move the unit off the lot and we live 30 miles away so he wanted me to rack up another 60 miles to charge us for and I melted down. I said some bad words which I regret and have apologized for and told him I would pay the $250 cleaning fee and the manager said he was keeping the security deposit when there was NO damage to anything. He charged me an additional 305.41 from my bank. I was in such a state of aggravation I just signed and left.
I now regret signing as I thought he was going to take the 250 cleaning fee from the deposit but he just took the whole thing. I told the mng I would never rent from this company again and he snidely said I would never rent an rv again as he was going to put me on the black list. I have been ripped off and disrespected and want my money back. I contacted corporate and filed a complaint and spoke to my bank to also file a fraud complaint and plan on giving bad reviews to share the theft of my money and unfair business practices of this company if nothing is done. Bogus photos were sent as evidence. There were no cigarette butts in our unit and there was NO damage.
IT HAS BEEN OVER A YEAR SINCE I HAD THIS ORDEAL, AND I AM STILL WAITING ON REIMBURSEMENT.
I have never in my life dealt with such an UNPROFESSIONAL company that had NO REGARD for the Safety of their Customers. I rented a Cruise America Truck for 21 Days (5/28 to 6/18). I am a Disabled person that was really looking forward to spending time in a low stress environment out WEST away from the East Coast. Our plan was to go to Yellowstone National Park for 4 Days, and then Montana, Idaho, Seattle, San Francisco, Los Angeles, Lake Powell Utah, and then stop in Colorado for a couple days then back to NJ. Little did I know that I was in for the worse time of my life! Due to the negligence of Employees failure to show the inside of the truck, and follow protocol, and failure to have them give us a SAFE Truck and truck that had a working Generator, charging portholes for cell phones and GPS (we had only one that worked), and failure to show that there was a HEATER that ran off of a BATTERY and not Generator, and because of this I had mild hypothermia waking up at 5am at 22 degrees outside in Yellowstone National Park (due to my meds I take I didn't awaken from the extreme cold and could have died!) When this happened I tried to turn heat and Generator on, and got yelled at by other campers that had ZERO bags they were sleeping in! Due to the horrible COLD nights in the mountains we had to cut our stay at Yellowstone 2 days short, re-route our trip, and cut it short and go South to Utah, and once in Utah (in the middle of nowhere) the Generator Broke, so we had NO Air Conditioning or Electricity! This is when I saw a thermostat by the bathroom door that said "use this thermostat for heat for up to 2 hours off the battery!!!" I could not believe this because if we saw this we would have never changed our plans!
Then in Green River Utah in a Parking Lot RV Park we trouble shot for 3 hours with the "Road side Assistance" of Cruise America with first Pat and then Donna. They could not fix it and then had the nerve to try to get us to drive to ARIZONA to get it fixed! We told them NO WAY, and I told them about the issues with the Ants, Electrical Ports, Heater Off Battery, Alignment Issues, Refrigerator Broken spoiling food, and asked for Customer Service and they said they had no Customer Service! I was near I-70 and lived in Colorado for 10 years and asked them the closest place in Colorado to exchange out the disgusting truck. I told Donna at Road Side Assistance that I could not drive due to the fact that my Disability and the Stress from Cruise America being so horribly RUDE, and showed NO Empathy for our situation. So it took us a day that included one night in a Hotel to get to drop the truck off. In addition, we got in traffic by Vail due to construction, so we detoured and once out of mountains we got caught in a horrible Storm with TWO Tornados in Berthoud Colorado, and due to evacuations we could not find a place to stay! We finally found a Marriot Residence in to Stay in (we called Donna and told her we would not make it in time due to the storm and my health condition) and all she kept saying is that we would be charge, and then charged a fee for drop off! She showed no empathy!!
By this time I was done with them! Due to the fact we had SO MUCH luggage for Camping for RV we had to get a TWO Bedroom Room. It took over 5 Trips to get the stuff to the room, because Donna demanded that the truck be Cleaned and Wiped down! During the Storm we only got a few bags up, and we waited in our rooms until the raining started the next day, and finally took another 3 hours bringing luggage and incidentals up to the room. We called Donna and told her we would get there as soon as we can. By the time 4pm came the rain let up, and it was safe to DROP the truck off (I told them I was done with them and not exchanging). While driving there we got stuck in Traffic, so we called the Federal Heights location to let them know we were going to be 10 minutes late, and to please stay open, because we were not comfortable driving this vehicle any longer. Much to our surprise the woman working there said they would not stay open for us, and they would lock the gates, and if we left it there it would get towed!! When I found this out I told her I was going to sue her because I was so upset! She finally said to drop the vehicle off with the car storage lot with the Man named Sam who owned the property Cruise America is on and we would have to pay $45 to leave with him. I have a video of him saying he does it all the time, and because we were videotaping he said that he didn't like that! He then had his ROOSTER attack me and called me a d**e!!! I Called the Police and have a police report on this entire situation with videos and photos to support everything! The police made him take the truck, and he drove us to a safe place and called a cab for us to go get a rental car. Read less
Beware! Be really careful using Cruise America. There is a lot of fine print in their rental contract. If you get in an accident, even if it is someone else's fault (and even if you can prove it with a Police Report) they will charge your credit card $1000. Allegedly they will return it eventually but be wary because I have been waiting 8 months and have not received a refund. I called and emailed them multiple times and it was like pulling teeth to get someone to reply (imagine a black hole / a place where everyone is nameless and unaccountable). Only after I complained to the BBB and other places did I get a response. Of course now they say they are "very responsive" since they finally responded after tremendous prodding.
Basically I advise you stay away. The aggravation of dealing with their service folks is reason enough to shop elsewhere.