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CREDO Mobile


Country United States
State California
City San Francisco
Address 101 Market Street, Suite 700
Phone 800-411-0848
Website http://www.credomobile.com/

CREDO Mobile Reviews

  • Aug 24, 2019

I had resisted the temptation to complain about CREDO and its horrid service practices because of their progressive mission. Now I realize they are, perhaps, one of the world's most UNETHICAL organizations as they rip people off boldly while saying they are a socially-conscious organization.

I decided to give them a try based solely upon their corporate mission. I ordered a phone which was defective and did not work. When I called CREDO I was told, "You have to send the phone to the manufacturer; we don't want it back in our wahehouse." I demanded to speak to a supervisor who said I could return it to them directly and they would send a new phone immediately. This was a lie. After about two weeks, I called and spoke to a manager who said I should receive the phone soon and that I would be given a $42 credit. Two more lies! When I contacted them again, I asked the rep about the credit that I was promised by ***. She said, "He's a man of his word, you'll get the credit. Still, another lie.

After more than a month without a phone I called my credit card company to have the CREDO charges removed after being told they would not refund my initial purchase amount. The agent for the credit card company called CREDO while I was on the line. CREDO's representative proved herself to be rather incompetent. The credit card company said they were in the wrong as I returned the phone after never having received service.

Four months later, I received a notice from a collection agency stating that I owed CREDO money--the initial purchase amount. The service representatives at CREDO are usually cordial but seemingly untrustworthy.

I truly wonder if CREDO is engaging in fraudulent activities as I heard their executives make hundreds of thousands of dollars. This is simply not right! I have no choice but to contact the FCC and would urge all aggrieved CREDO customers to do the same. Once a report is filed with the FCC, CREDO must respond within 30 days. PEOPLE, please file the report with the FCC. Credo's horrific activities must be stopped. They are taking money away from organizations that are legitimate.

  • Dec 15, 2018

I called a week before my contract ended, actually one day. I asked what I would need to do to get an iPad put into my account. She said I would need to add a line, and noticed my girlfriends line hadn’t been used in the last 3 months. I explained she was in New Zealand caring for her sick mother. She suggested we cancel that line, and use it for the iPad. I said I wasn’t sure about that, she might come back home and need her phone. No no, we will cancel that line and use it for the iPad she says. Ok no problem.

I week later I checked my bill and it was 360 dollars. They charged me an early termination fee one day before my 2 year contract expired, despite the lady never saying a word about any fee, and it being her stinking idea. Furthermore, when I called to deal with it, they magically said that I had forgotten to pay two months during my two year contract. I have paid every month, religiously. I looked at my bank statement and it clearly shows a payment where they say I didn’t make one. I feel like these guys are just really dirty, downlow, lying bastards. I’m not sure if they will credit me for those payments, but trying to get away with it in the first place is pretty gross. Do not sign up with this company. You will be sorry.

  • Jul 2, 2018

We've been Working Assets/Credo customers for over 22 years. The company has gone down the drain. They charge exorbitant fees and cannot fix the mistakes they've made. We were offered, on their website while bill paying, an upgrade to 4G deal with a $20 discount per line for switching over, and we had (the maximum of) 5 lines on the account. Never have I been able to activate phones online as instructed. I attempting to activate on of our lines with a new SIM card, over the phone with Credo, a whole new number was created...a sixth line (they have no idea how this happened). So, now my partner's phone has lost her # and we are being charged for an extra new line that should never have been created.

Over the course of the next few weeks, I spend hours on days off and at work trying to sort this out...to no avail. I'm put on hold for 30min. at a time on calls thet take over an hour, new SIM cards are sent (5-7 days), they too cannot be activated as per instructed, and the whole thing goes around again like Groundhog Day. Meanwhile, my partner's line is dead, NO SERVICE. The penalty we've paid for following Credo's instructions, well over $100 a line, and being a 2-decades-plus customer is:

1) No phone service for a line on our account for over a month 2) Lost work, wages, and contact with family for my partner 3) Lost personal and work time for myself trying to sort this mess out 4) Mild depression for the whole family 5) A feeling of overall helplessness and isolation regarding getting help from Credo 6) Resentment for ineptitude on Credo's part 7) Thousands of dollars spent for terrible and overpriced (lack of) service 8) A need to find a new phone carrier and the energy, funds and time that requires

Credo's representatives are friendly enough, but they are not empowered to get anything done and have no acccountability despite the creation of numerous "Ticket #'s." I spoke with a coulple "supervisors" after being put on hold for 20-40mins at a time, and encountered similar results of getting nothing accomplished or resolved. All we ever did was support the company by paying an enormous bill, referring customers and following instructions. In return we have been ripped-off and mistreated. Shame on Credo for terrible business practices in the name of supporting progressive causes.

  • Apr 11, 2018

The SIM card in my cell phone stopped working. Customer service said they could only help if I telephoned them, so I borrowed someone's phone and called. The service rep seemed to know nothing--she kept putting me on hold while searching for my account, etc.--and there was no supervisor on duty. I was on the phone with her for an hour. Finally she said a new SIM card would be mailed but I would not receive it for two days. She also promised to have a supervisor email me that day. That did not happen. Then, when the new SIM card had not arrived in two days, I contacted customer service again. They said it would be arriving the following day. It did arrive on the third day. But it could not be activated, and I tried everything. Over the next two days I made at least 20 requests for help from customer service (via email), but all I got in return were automated responses saying they had received my request and would get back to me. It has been one week, and I have not had cell phone service--yet they seem to be able to charge my account and send me email to that effect.

  • Oct 11, 2017

Credo charged me $60 for ending my contract a day early! I ended my contract one day before its expiration, not knowing I would be charged a $60 early termination fee.

I didn't know that had I waited one day, I would have been saved that termination fee. I complained to Credo, asking them to reverse the cancellation, let my contract expire in one day and reimburse me the $60: they refused, saying the account had been closed and fully paid off.

They offered a credit applicable to their services, but that didn't do anything for me, as I had switched to another carrier.For a company promoting social values and change, they come up short.

  • Dec 29, 2016

I signed up for Credo Mobile in 2014, under a 2 year contract. SErvice was ok, and I had little interaction with the company until my contract was almost up when they started bombarding me with ads and offers to get me to extend the contract. Finally, they sent me an email, followed by a string of Facebook and web ads, offering a deal I was willing to buy: 2 lines, $200 in credit, and 10 gigs of data for less than I'd been paying for one line with 2 gigs of data. So I called and said that's what I wanted. The rep asked for an offer code from the email, but there wasn't one. After being on hold for some time, she said she had it. The very next day, the new phone showed up. Except instead of a second line, it was an "upgrade" -- and an early upgrade at that because my contract wasn't up for another three weeks. 33 phone calls and 3 months later, I still don't have the offer I wanted to buy, and they are demanding a high price to get out of the contract on the second phone. IVe paid over 600 in two months for phones that were supposed to be less than 200 for the period, and I've wasted hours on the phone dealing with customer support people who keep demanding a code that doesn't exist. I've sent them copies of the email. Screen captures of the ads. No code. So if you are considering Credo Mobile, get things I. Writing, and make sure you keep every scrap of correspondence. Recording phone calls is a good idea, too. Worst customer service experience of my life -- and I am not young.

  • Feb 4, 2016

I am engaged in progressive causes - which I was an occasional participant in Credo's progressive causes via email. I decided to give their phone service a try.

I signed up for the iphone6s plus. The service had numerous dropped calls, numerous data compromises, connection issues and their lovely bill which doesnt justify the service you are paying for.

I said enough is enough, within the alotted 30 day return guarantee and said thanks but no thanks.

Returned the Iphone6s plus with USPO tracking.

They claimed they never got it.

I tracked it to their facility. They have it, via our communications (hours mind you).

Then 2 months later I get a collections letter requesting $926 for the value of the iphone.

This company just doesn't have 'it' together. 'It' meaning they are not well versed to run as a cell phone company and their experience shows just that.

They are engaged in causes, yes, but 1% of the bill goes to those causes. The other 99%? shall we say?

They mask the causes as a way to profit off the misery and suffering of other people in the name of being a progressive non-profit. While VP's, SVP directors, presidents make 3-4-500k salaries.

Additionally, I sent a letter to the VP of customer service. They returned the letter. Unread.

Do not waste your time. Stick with the megas. Let Credo focus on being a progressive thinktank instead of a POS cell phone provider which they are getting an F- for their efforts.

Also, why hasn't Credo filed any rebuttals yet to the other reports? what does that tell you? Thank you

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