On 12/29/18 I placed a $1,163 order through Amazon ($1,235 w/ tax) (via CPO Outlets) for a Laguna Tools 1412 bandsaw. Large heavy item that requires a lift gate service to deliver. This charge showed "pending" on my credit card statement a day later. On 1/4/19 (6 days later) I noticed Laguna Tools had a 10% off sale.
I called CPO to inquire about price matching. They do not. On 1/7/19 (9 days later) my credit card statement now showed no charge, pending or actual, for the item. I called CPO Outlets to inquire about a cancellation. I told them I would gladly accept the item if it were too late to cancel. (I'm aware of their 25% restocking fee for cancellations that have been "prepped for shipping" or that have been shipped) They told me the order had already been canceled on 1/4/19 and their records showed the item had not shipped (or been prepped for shipping).
I explained it wasn't me who made the request on 1/4/19.
Given all this information I requested the order to stay canceled. About an hour after that conversation with CPO I received a call from the lift-gate service wanting to schedule a time to deliver my order. (the item had shipped and was near my home town) I told them my order had been canceled.
I immediately called CPO to inform them. I told them I would go ahead with the order if this meant I would incur any "restocking fees". They told me it was "unlikely" I would have any fees attached to my cancellation. I wanted to be absolutely sure so I requested a call back from CPO once they knew for sure so I could make a final decision. I didn't hear back from them.
CPO Outlets Reviews
On 12/29/18 I placed a $1,163 order through Amazon ($1,235 w/ tax) (via CPO Outlets) for a Laguna Tools 1412 bandsaw. Large heavy item that requires a lift gate service to deliver. This charge showed "pending" on my credit card statement a day later. On 1/4/19 (6 days later) I noticed Laguna Tools had a 10% off sale.
I called CPO to inquire about price matching. They do not. On 1/7/19 (9 days later) my credit card statement now showed no charge, pending or actual, for the item. I called CPO Outlets to inquire about a cancellation. I told them I would gladly accept the item if it were too late to cancel. (I'm aware of their 25% restocking fee for cancellations that have been "prepped for shipping" or that have been shipped) They told me the order had already been canceled on 1/4/19 and their records showed the item had not shipped (or been prepped for shipping).
I explained it wasn't me who made the request on 1/4/19.
Given all this information I requested the order to stay canceled. About an hour after that conversation with CPO I received a call from the lift-gate service wanting to schedule a time to deliver my order. (the item had shipped and was near my home town) I told them my order had been canceled.
I immediately called CPO to inform them. I told them I would go ahead with the order if this meant I would incur any "restocking fees". They told me it was "unlikely" I would have any fees attached to my cancellation. I wanted to be absolutely sure so I requested a call back from CPO once they knew for sure so I could make a final decision. I didn't hear back from them.