Any advice my 86 year old mother is being harassed by COX she has paid them double for 5 years. She lives at senior center and the phone internet and cable are all included in her monthly rent my mother did not know and she proceeded to pay for internet TV and cable also to cox. The facility has a business account with Cox and mom had a residential account as she transferred serves to facility after seller her home for a while she paid for services at her home and to facility and also paying in rent so paying three times. My mother wanted Cox as she had alarm on her home. Long story but I did not realize till I called for a seasonal hold to stop having payments for 4 months while she was hospitalized they agreed to an almost 400 credit for four months my mother was hospitalized. Three representatives, three different times promised on recorded lines with confirmation numbers of the refund that I never received on my credit card. The representatives noted previous one did something wrong and corrected it. In order to get the promised credit. I spent over 30 hours calling different numbers and going to store numerous times. They did not understand due to having been a provider of residential cox and noting to go to business cox. I then later realized that she not only should be refunded for those months as promised but cox should never had a residential account as she was paying facility for duplicate services. I disputed several charges totaling the amount promised and confirmed to be refunded and disputed on my credit card. My credit card was successfully refunded and almost done with review and permanent credit when cox billed my card again after her residential services were officially stopped. They billed her for the charges I disputed on my credit card and she paid them along with 25 fees on each of 5 charges. My mom has dementia and noted she did not want bad credit I also asked facility not to give her mail from Cox as they sent me more bills for disputed charges along with late fees which I have ignored till I found out where to go to stop Cox from stealing from my mom. I’m sure Cox does this to many. I have spoken to so many different people on phone and in person and not one fixed the problem so I disputed on my credit card giving confirmation numbers of promised refund.
I want promised credits back from Cox, but my -mom paid Cox again along with fees as they sent a threatening letter. Now I cannot dispute on my credit card, mom paid by check. Any advice my 86 year old mother is being harassed by COX she has paid them double for 5 years. She lives at senior center and the phone internet and cable are all included in her rent she proceeded to pay it also to cox. Long story but I did not realize till I called for a seasonal hold to stop having payments for 4 months while she was hospitalized they agreed to an almost 400 credit for four months and three representatives promised on recorded line with confirmation numbers of the refund that I never received on my credit card. I spent over 30 hours calling different numbers and going to store numerous times. They did not understand due to having I’ve have tried to resolve this with Cox but cox employees and supervisors keep passing the ball
I want to find resolution to get full refund through agency or court. I prefer to go through and agency such as FCC or BBB to help my 86 year old mother who has been double billed for 5 years a full refund of not just 4 months while in hospital but 5 years of payments which at the time I did not realize she was already paying in her rent to faculty and again to Cox is the worst most scandalous companies I’ve seen in my entire life. Please please help.
They charged a $25 "returned payment fee” when my easypay credit card payment didn’t go through because card number had changed. I had to spend a long period of time on the phone and text messaging an agent in an effort to get the charge credited. I’m still not sure if it will be. This is exactly the sort of thing that gives credif card companies a bad name. Cox should be held accountable for outrageous nuisance penalty charges of this sort. This one is particularly agregious given the relatively high amount.
We have Cox and pay $430 a month just for crappy internet and phone. The internet wasn't working (AGAIN) and the tech couldn't figure out the problem and told me a guy would come out and if it was a simple fix there would be no charge. He came out and found my USB had come loose, plugged it back in and charged us $130!
I called and complained as they told me there would be no charge for a simple fix. COX IS THE BIGGEST RIPOFF KNOWN TO MAN! THEY OVERCHARGE YOU FOR CRAPPY INTERNET, LIE TO YOU AND GIVE CRAPPY SERVICE!
IF YOU CAN AVOID COX DO IT! UNFORTUNATELY FOR US THERE IS NO OTHER PROVIDER IN LAGUNA HILLS SO WE ARE STUCK WITH THIS CRAP!
My internet hasn't worked for two weeks. I also have CenturyLink internet, so I just switched over to Centurylink, so I can continue working from home. I then noticed that my cable also stopped working because I didn't have cox internet working. The cable box wouldn't work with CenturyLink internet (big shock). I called to get it fixed and to get cable boxes that are not dependant on cox internet.
I spoke to technical support first, then I was transferred to the loyalty department to get my cable boxes swapped and to obtain a credit for the time my service didn't work. The agent with the loyalty department refused to help and demanded I speak with technical support. I told the agent multiple times that I already spoke with technical support and I needed the loyalty department for the new boxes and the credits. That agent cold transferred me back to the technical support anyway and I had to be transferred back to the loyalty department again. That was strike 1.
The second loyalty agent sent me the new cable boxes and said she gave me the credits. The next day I receive 1 cable box, when I told the agent multiple times, that I had two cable boxes. That was strike 2. I called the next day to get the new box and technical support said I needed the sales department. The sales department refused to help, didnt tell me that, and blind transfrred the call to technical support, who couldnt help, and advised me to chat with a sales agent for the new cable box. I got the chat agent who then tells me that she needs to collect a $50 deposit for the cable box.
So now cox wants to punish me with a deposit, when their agent removed my boxes in error and i just needed to swap the cable boxes for ones that dont require the internet. I had Dish for years and never had any issues. I got cox about 2 years ago and I am shocked with the lack of service I've received. I still havent gotten the assistance needed, I am still paying for service I am not getting. I need cox to do the right thing and restore my service regarding my internet and my 2 cable boxes, without the need for a deposit for their error. I would like to be made whole and just have the service I have had for almost 2 years. There are so many strikes at this point, I stopped counting after the two.
I have 150mbps internet and no movie channels. My bill went up $30 a month. They will only say that it is in the contract. I can cancel my service, but there are a bunch of cancellation fees. Also, I live in an apartment building, so if I cancel, I have no internet, and I work from home. I could do just the internet, but without a bundle the internet alone FOR 150MBPS is $88, plus the $15 modem rental. So even if I could go purchase my own modem, for $150, I would still have to pay $88 for terrible speeds and pay the cancellation fees for cancelling the cable.
I did know that my bill was going up in the middle of my contract, but when I called and set up the service last year, the young lady couldn't tell me how much, and she just said not to worry about it, to just call back when the bill went up and get it adjusted back down. I have called back, twice, and they tell me there is nothing I can do. So they won't work with me. The fact that I HAVE to use them is how they are able to screw over their clients so badly. If I had any choice in the matter I would go to another company.
They scheduled an appointment to install their TV Cable, Internet, and phone bundle on August 5, between 1 PM and 3 PM.
To prepare for the installation, I had to move my printer, shelving above where my modem is placed. There were about 15 files that were stored on the shelve. I moved all that to my bed.
When Cox person did not show up, I had to move every thing again. I could not reach Cox by phone or on line. My room is still a mess because they did not show up.
Cox got me I went store at 1140 Military Hwy in Norfolk Virginia and talk to Caira about getting the 39.99 internet special and got the TV service as well after 3 days I cancel the TV and NOW they tell the internet service and sing up for service but a now they tell me the internet will COST ME 69.99 and there not a thing she can do.
I talk to the manger Glenn and he say sorry about that. she did not tell me that if I cancel the TV that the I would NOT get the 39.99 special I CALL THE BAT AND WITCH. This is my 2 Cent worth
they got my bill down to 52.00 for one year but still not 39.99 for three year that I ask for
I have been continually calling Cox to have my internet lowered. I am always told “Ohh we can’t do anything because you’re under contract.” Every month the pricing on my contact continued to increase, even though I was supposedly “Locked into a contact price” I am currently on 300mbps internet, and paying $115/mo. For that.
Online Cox is advertising $79/mo. For 500mbps internet.
When I ask to have this same pricing I am told “Ohh that’s for new customers only”
I have ave been a Cox customer for over 10yrs and I am tired of getting screwed over. I would like the same price as “New customers”
i feel as an existing customer I should get a discount and even better pricing... not worse.
When i first started signed up with Cox cable my bill started at $170-$180 now it is $300 dollars a month, i have been a customer with them for over 4 years now and never even received a free upgraded remote control, i only have basic cable, high speed internet and phone with a few movie channels,Every time i call to make changes to my account i can't, they tell me my bill will be higher and it usually is even after i get off the phone with them.
these people are ripping me off and i have no voice, the special channels i wanted i never even got with my package , i need a good lawyer who can win this case for me and is serious about it. i am being taken advantage of and i know it. wonder if there are others like me in my situation. if anyone knows of a good attorney where we can start a class action or they can help i'd greatly appreciate it. I HAVE COPIES OF MY BILLS IF U NEED THEM
I received a postcard in the mail to come back to Cox Communications for internet services. I called the provided telephone number. The Cox representative "signed me up" to recieve the promotional $50 Prepaid card because I came back to them. I received an email from Cox confirming my Cox Representative submitted for the prepaid card and the email provided a traking number. However, the email further reads it will take 90 days before the card will be issued as long as I made ontime payments.
Less than 30 days later, I received a postcard in the mail reading, "Our records indicate that this account was not originally invited to participate in the offer." I called the provided telphone number. The automated system does not allow for customers to speak to representatives, only hear the recorded status of the submission. I called Cox Cust. Srvc. and the representative cannot look into the matter without a provided code because the tracking number I provided from the postcard only provides the denied status, nothin more.
I explained I never had a code as the representative on the phone submitted her own codes when I signed up. The Cust. Srvc Rep. indicates they never do this on behalf of the customer. He further explains an email should have been sent with the code for me to then go online and submit. I never recieved an email with code. Again, stating the original Cox Rep. had submitted codes when I spoke to her on the phone while she signed me up for internet service.
He sticks to the line, "Sorry, without the code, nothing can be done." I suggested they revise their system so the tracking number be linked to the related code that was submitted. He indicates many people call with the same complaint. This is tricky marketing - Offer a $50 prepaid card BUT Never Deliver. There is no way to track it down. Do any customers recieve the prepaid cards? We will never know. Sincerely, Untrackable.
I have been trying for several years to get 2 billing disputes resolved with Cox Communications. The first is a fraudulent charge on an address that I did not live at. A few years ago, I filed complaints with the executive response team. They told me it would be resolved. It never was.
The second was for a home I lived in but I disputed the charges. I again asked the executive response team to handle it. They said they would. I swore that I would never be a customer of Cox. Unfortunately, I moved to an area that is only serviced by them.
In order to set up new service they extorted the past bills of over $800. Today, I spoke to Brian(badge 57833). He was absolutely no help and belligerent. I asked for documents related to my account. He said they only way I could get them was for me to take them to court and subpoena them. Why won't they just send them to me? They realize they are a monopoly and don't have to answer to anyone. I am asking for your help in getting my money back from both issues.
So I get a call from India probably and they ask if I want to change my service as they have a bunch of other features. I explain to the guy that I dont want to add any services and that the only thing I would do I if they offered service for internet for less then I would take it.
He tells me they can double my speed and lower the cost so I said ok. They end up delivering a phone modem and adding additional service.
It took me a day and half to set up the internet service as they were incompetant over the phone. They tried to charge me for the phone line which i didnt ask for and additionally when i told them i didnt want the phone service and that I never asked for it they said they would be raising my internet service bill. After wasting all this time of time they then offered me a promotional rate for 12 months after which they will no doubt raise my fees. How about just being honest in the first place>?
Over the last few years I have been been told one thing about what I would be receiving and the price and when agreeing it ends up the service was not what I was told it would be. Then the next service rep would tell me the last rep was worng and would do something else that was equally as wrong.
The latest is that I finally agreed to a 2 year contract for an acceptable service and was told the price would be absolutely the same every month for the full term of the 2 years. 4 months into the contract they increased the price.
They will not allow me to cancel services when I asked them. They also cut off my services after I paid past-due amount and they keep billing me after they terminated services and they leave phone line on but cut off cable and internet and when they found out we had signed up with AT&T they refused to cancel our services as we requested. They have been lying for months to us. They told us our bill would be under a 150.00 a month and we get the bill it is 320.00 a month. These people are crooks never do business with them.
I wish to make a consumer complaint against Cox Communications because I am paying for a service from them that I am not really receiving. I am paying them for television, internet and telephone services yet they are somehow blocking the signal from coming to my apartment for hours at a time by sending a signal to the box to reset itself, taking hours at a time to finally reset. Today (11 November 2018) a technician was supposed to come and look at their equipment to see what he could find, however they deliberately gave him the wrong phone number and while he did show up in the parking lot at my apartment complex, even parking by my car, he never appeared at my apartment to see about the equipment. Also, for most of the day, their signal to the box worked perfectly, yet just after 7 pm they started their habit of resetting the signal. It is now several HOURS later and the box is still resetting itself. I sincerely hope that something can be done about this because while their signal takes hours to reset, I cannot call anyone on the telephone, I cannot change my television channel and I am unable to do my research on the internet. What if I had an emergency in which I needed to call for an ambulance??? I would be unable to do so because of the constant outages caused by Cox Communications!!! I believe that I am being defrauded out of my money since I am not getting what I am paying for. I only want from them the services I am paying for on a consistent basis – namely I just to have regular access to my television, internet and telephone.
I was hospitalised on September 4, 2017 with a massive GI bleed into my heart and liver. I was intimated and given an emergency tipps procedure after being air lifted to Banner Good Samiritan. Having bled out, I required 33 transfusions while in a medically induced coma over the following week. When I was woken up, I was told that at age 32, every one of my organs had been through so much shock that I was left with stage 4 pivot cirrhosis and partial brain damage. I was lucky enough to survive, but was required to stay in the hospital on a heavy regimen of fluids and medications to remove the algae from my blood stream that my liver wasn’t filtering out while I was in a coma.
Before being airlifted to the hospital, I had been shopping for home security quotes. Now that it is a year later, I am going through massive charges from cox communications over the past year for services that were never provided, canceled, put back on, canceled again, that I simply wasn’t catching because of my recovery.
Now I am in serious financial trouble, and looking at a bill for $365 after I just paid my monthly bill yesterday somehow. If there are any lawyers out there that can help me or advise me on small claims, please call me at .
After making a call to stop an auto payment a week before due date, they went ahead and took monies from my bank account. Called to get that refunded, agent told me it would be no problem and that it would take 24hours to get refunded. 4 days later it has not been refunded. Called agent again and they said there was nothing they could do about it and I would not be getting a refund.
It showed all the episodes of season 1 available on demand to watch - nothing about any charge.
I watched the pilot and the 2nd episode. When I went to watch the 3rd episode the rest of season 1 came up with the word "BUY" on each episode and they wanted $2.99 per episode.
It's not bad enough that they are getting $230 per month, they have to gouge me for more. I would have never started watching in the first place if I knew they were going to pull the bait and switch. They originally came up as free (although they weren't free - I pay a ridiculous amount for TV) then as BUY. They are crooks, plain and simple!
The right Lawyer should file a class action suit aganst them, I'm sure I'm not the only one this has happened to!
I received a promotion from Cox by mail for Internet, TV, and phone services, with no contract for 2 years at an excellent price plus having a $100 prepaid VISA. I accepted the offer and had the services installed.
My first hint of a scam occured when the VISA did not arrive. I called the number on the promotion and was told the person in charge of the VISA was out and would call me tomorrow. Of course, no one ever called.
I never got any satisffaction with any phone calls, so I complained to BBB. Cox responded by saying they never offered a prepaid $100 VISA, and I should upload the promotional offer. I did, and COX apologized and gave me a $100 credit on my account. So far, all is good.
Eight months later Cox raised the cost of its services to what it would be with no promotional. I called, and the representative said my promotion was not locked into a service contract for two years, therefore it can raise the cost.
These lying people probably did this to every person who accepted the promotion. I had pre-pay with my credit card and just accidently happened to notice the increase. Not may people witll check their cards for an increase for a service they have had for 8 months with 16 left to go. It is a scam pure and simple.
I immediately cancelled Cox and advise everyone to stay away from this company with its scams.
I moved into an "apartment"; It is clear in the lease that apartment at this complex come with cable sevice as part of the monthy rental. After noticing unsual patterns with shows and commercials, I decided to contact Cox Media and make an inquiry. The "live chat" supoort said they didn't offer service to this apartment. This was perflexing after the apartment complex said Cox did provide services. After getting transferred to another technical support tech, they too said they didn't offer service. Being helpful, I was directed to an independent site to determine who was actually providing the service. That site pointed back to Cox as the service provider. They said they would make a ticket, but never followed up other than a modified chat repost emailed to me. That screen shot can be seen at: hampton545.wixsite.com/gallery/cox
If a viewer can not even know who is offering their cable service, then how could he/she or others in a similar situation hold anyone accountable for the great and very serious impact that cable media holds? It may be news to me, but unless companies like this have secret divisions and departments that can specifically target groups and demographics that is outside the law, then why would it be a mystery? Informations redlining is something to be taken seriously in general, not even being able to know who provides cable service is a bit much Cox.
You can tell when someone taps into a line, splits a cable, etc., but you don't know in this case?
My mother passed away. We disconnected her COX service without problems. On returning a cable box, we were informed that three boxes were still missing. The total charges for these three boxes was 757 dollars. I know two of these boxes were returned by us a few years ago. Who knew we would need to keep the receipts forever. The charge if almost 300 dollars a box is over the top. No where are their prices to purchase unreturned equipment posted. One of the boxes was over 5 years old. The fine print of the contract states the customer is required to pay the retail price if unreturned equipment, but the price is not defined and it does not state the retail price on rental or account close out. Nice new cable modems run from 50 dollars to 150 dollars. There is no incentive for COX to correctly track returned equipment with these outrageous charges. Cuz us relying on their power to ruin credit scores and the garrasenentbif collections to engage in unethical business practices.
Cox stated they would replace our existing equipment including modem and dvr's as part of the bundle price of $129.99 plus taxes. Our first bill came in at $180.32. When we discussed this discrepancy with Cox they stated that their advertisement clearly states equipment is extra. Their own website showing this bundle package does not state this. There is nothing directly attached to their promotional material on their website that states this. However, if you scroll down to the very bottom, they have some small print that states the equipment charges are extra, but their actual advertisement does not refer to these charges and leads customers to beleive that "installation is free." Installation means whatever is needed to offer the services being advertised which includes necessary equipment unless clearly otherwise stated.
I made the mistake of ordering their services now I strongly regret it. They advertised a GREAT monthly rate for new customers so I called & ordered their services. When I went to pick up the equipment I did not receive a contract or any information on the services I ordered. Just a verbal statement. Then BAM! I got my first monthly bill with the WRONG rate. It WAS NOT WHAT I ORDER IN FACT IT WAS ALMOST TRIPLED THE AMOUNT I AGREED TO. I spoke with a customer service rep & their supervisor & nothing was done to resolve my problem. THIS IS FALSE ADVERTISEMENT to the FULLEST. Do not order their service; you WON'T pay what you agreed to you. In addition they do not have the original order number given to me. I do have an e-mail with the original order number. Not to mention all the additional fees which we all are aware of.
Have used COX Cable for many years. They advertise this best service, and the can't supply the basic needs of a gamer. Substandard service. Had to file with Virginia attorney General twice, for frudulant charges. Trired of fighting with them on the phone. can measure the download speed and upload speed while on line. Nothing like they describe!!!!!!!
I had cox cable service for a year I moved away and i stopped service and paid the balance. I had my mail foward tomy new address, I never recieved any notice of any money owed. Like I said when I closed the account I paid the balance. I started work with a new company and they gave me a company cell phone the number was from an emplyee that had resigned.
Well cox called my new number and i told them this was my number now I had told them that i used to have service from them a few months ago. Well they attached the money that guy owed and said that it was from my account. I put in a complaint and waiting for thier response. Cox is trying to stick me with that guys bill. I feel they have a crooked system and lazy billing personall. Mike El Cajon California
I have so many, many complaints. Cox REFUSES to give the most basic training to their employees. How many companies' employees will NEVER give their name or ID number upon being asked politely over the phone? Upon being asked over and over and over and over again? Why when asked the very simplest of questions such as "What is your toll free 24/7 technical support contact number?" do Cox employees always give you an answer that has absolutely nothing to do with the simple question you have asked? Why would you ever want to talk further to someone who is 100% incapable of listening? WHY do you have to ask dozens of times before you can talk to their supervisor or manager? WHY must they waste 1/2 hour of your time trying to verify that you are a customer AFTER you tell them your very simple question (needing a 24/7 tech support number for someone else not capable of calling) and NOT be able to write down your 4 number address correctly, NOT be able to listen or verify the correct spelling of your street name which is actually very easy, NOT be able to listen to verify the correct spelling of your 1st name, NOT be able to correctly look up your cell phone number to verify that you are a customer? If they could have done the last correctly you would NOT have to waste so much time giving all of the other info repeatedly as the customer service agents they hire can't understand the most basic, simple English.
Worse this whole incident arose as Cox was doing technical work in the field so everyone was having connectivity issues. COX DETESTS its customers. Otherwise they would have sent everyone who might be having connectivity issues due to their technical work a warning or information email. Did they even try to make contact with their customers? Of course not. Cox HATES their customers.
Despite being told repeatedly to stop harassing me I have been constantly bothered at all hours of the day and evening by Cox salespeople banging loudly on my front door. I had to disconnect the door bell (not good as there have been emergencies) as I was tired of being woken up over and over and over again by Cox salespeople when I was way, way, way too sick to answer the door. Of course no matter how seriously ill one is you never know if it's a neighbor with a medical emergency needing assistance. ALWAYS it was Cox salespeople littering the condo complex with literature no one wants.
Cox has a monopoly. Wish they would go out-of-business as I have complained REPEATEDLY about these exact same issues to the Exec Assist to the top level executive office. Think anything was ever, ever done to correct any of the problems?? LOL. As I said COX HATES its customers.
In January 2017 I called the loyalty department for a discount price. I have been doing this for years due to economy and being on Social Security (9 years with Cox never missed a payment) They sent initially an email to sign but, when I went to print out the contract to read first, it would not print UNLESS I sign first. I could not read it online. I called, 8 times (no exaggeration) to no avail no help, transferred me from department back to departments. At one point a total of 2 hrs. and 46 minutes.
I simply asked for a hard paper copy to be sent to me so I could read and then sign. To this date 2/21/17 they have not sent a hard copy I called today after receiving yet another letter telling me to sign online. I do not have access to email anymore. So for over 56 minutes I was transferred and promised assistance and still none. They once again for the 9th time said within 72 hours someone would contact me.
Cox has done everything NOT to help me. They insist I must sign a contract before reading it. This contract carries monetary value so I am not signing until I can read it.
They are by far the worst customer service I have ever encountered. They lie, they do not service and I am now going to look for another provider.
We canceled our account with COX communications and turned in all equipment and were told our account was all paid up. Later COX send a bill to a BOGUS address. Then after non-payment they sent the bill for $47.25 to a collection agency - along with the BOGUS address.
We have been denied credit for the purchase of a car in spite of perfect payment records and a credit score of over 800. Only on researching my credit reports did I find out about this bill. I paid the collection agency immediately to stop the non-payment marks on our credit reports. However, this cannot be removed from our credit for the next ten years.
COX says is too old to tell me what it was for and will not give me a copy of the bill unless I pay them. They refuse to do anything about this.
However, because COX says the bill is real this can never be removed from our credit report which means we cannot get credit for the next 10 years.
This has essentially destroyed our future as we have known our past life. We had perfect credit and always received lowest rates for any loan.
NOW, we cannot get any credit for the next ten years because of COX's 'error.'
I do not think this was an error. They had the correct address for billing all the while we were customers. Also they came to the house for service. Why do they send a bill after the fact to a bogus address?????
I set up an appointment for new internet service from cox. When the technician came, I asked him if I could use a used cox modem that I got from goodwill and he said yes, and plugged it in and said it worked fine.
Several days later, I connected a router and computer to the modem. The modem started smoking, so I threw it away, and went to Walmart and purchased a new modem. I called cox and they put in the new serial number for the new modem on my account so I could use the new modem.
When I got my bill, cox charged me a $6.99 charge for leasing that used modem and $122 for the modem itself. I called to find out why. A customer service representative took off the $6.99 fee and told me to call back in a few days.
When I called back, the customer service representative said cox won't take off the $122 charge claiming that the modem belonged to them in the first place. I told the customer service operator that I would like to speak to a manager. So he put me on hold. The customer service operator came in on the line and offered to take 1/2 off of the $122 price to settle it before talking to the manager. I said no, because nobody informed me of any of these charges, I signed nothing agreeing to them. In other words, I would not have used that modem if I was told I was going to be charged for it.
When I spoke with the manager, he refused to take off the charge at all. I said what about 1/2 the $122 that the technician offered. He said no. How can cox charge me for a lease that I never agreed to? Or to pay for a modem that I never agreed to pay for? I feel scammed by cox.
Cox- Starting off we had got cable and internet. When we first got it we had to keep calling letting them know we are not getting these channels. Which are the channels we really wanted. They kept trying to diagnose it over the phone. It would work that night then the next day, it would say we do not have these channels. Finally get someone out they change the box. Well that box was awful, it was slow and would barely work. So we call to have someone come out again for another box. Well, the guy had no idea what he was doing. And when he called prior to coming he says I'll be there in 30 min. Well 3 HOURS later he shows up. He starts doing things, then disappears to go to his vehicle and talk on the phone. Well 2 hours after being there to switch out boxes he is FINALLY done. I say well this is DVR right!? He said no, thats wasn't on my work sheet. You can unhook this, take it to the store and get a DVR box. Wait WHAT!! What kind of business is this.. So whatever I just.wanted this guy to leave. So we call them, and they say yes it was on the worksheet I'm not sure as to why you didn't get the dvr. So we keep paying for it and hadn't been able to get there to exchange it. So we call back asking, this person then tells us we don't pay for dvr. Umm yes, we do. Then why are we paying it then!? So, we finally get someone else out to fix this dvr/ channel problem. Still yet to get channels. We say to heck with it we haven't got any help with this and they are giving us the full run around. Not wanting to find a solution to make their customer happy. So we want to cancel our cable and keep the internet. She sais you owe this for early termination fee. What, we have NOT signed any contract. They said once you pay your first bill that's the contract. How can a company do that. Very bad business. If you cant handle your half with satisfying your customer with what THEY ARE PAYING for. Well, this company is so awful, and has awful service. I will NOT recommend them to ANYONE. I will never be using their services again, and let everyone know about their scandal of a contract.
This company cons people by providing TV & Internet services that you as a consumer have to pay for but they "DO NOT" stand by their promise to provide "quality" or a continues service!! You pay month after month and God forbid if you are later with your payment, they interrupt your service and charge you fees to turn it back on but if "THEY" don’t provide you with the service you are paying for ie.. Loss of signal, faulty boxes, no service due to tech issues, etc which can leave you w/out service "for days" they do nothing except to make excuses and send out incompetent techs which hard boot boxes and/or replace boxes but "NEVER" address the issues and/or "FIX THEM"!!!
For over 4 yrs now (yes I am an idiot for staying with them so long) I've had "Supervisors, Sr Techs, Contractors" come out to "troubleshoot" the service issues and they have never "FIXED ANYTHING"!!! All they do is change boxes and blame it on everyone else, never taking any responsibility for they lack of capability to fix their own technical issues!!!
I've lost at least a weeks (its more then this) worth of service in the past 4 yrs and I still have to pay for those days!!! By all accounts this is immoral and unscrupulous!! Just because they are a "big" company they feel they can get away with this type of "THEFT" (it is stealing if you pay for a service which you never receive)!! Any search online will prove what I am saying, there are 100, maybe thousands of consumers which have multiple issues with Cox for a bad service!!
DO YOURSELF A FAVOR "DO NOT GET SERVICE FROM THIS COMPANY"!!! RUN FAST AND RUN FAR!!!
You have a much better chance to get quality service if you go to DirecTv / Dish Network / Time Warner or anyone else for that matter!!!
Each week I received a flyer from Cox advertising its bundles. You can get tv, Internet and telephone services for one low price. They promised a 30 day satisfaction money back guarantee . It also included free installation. I took the bundle to the cox store and asked for the details. I was interested in the $89.99 per month bundle. I told the man to give me the honest account of monthly payments before I decided. He showed me the final price of $144 momthly which included fees taxes and equipment rental. I agreed on that package. Set up an appt for the installer to come. The package states that they promise that the installer will arrive within the three hour appointment window or they will deduct $20 from your bill. The installer did not arrive within the allotted time. Nor did he call to say he was running late. I had to call to set up another appt for the following week. Service was installed and it was horrible. My internet speed was guaranteed at 100 mget or more. It was running around 27 to 47 at most. T v would shut down to update itself and there was a window that would pop up at any time with news weather and tips. I contacted Cox many times about the problems. They tried to correct them over the air but couldn't so they sent a tech to correct the problem and charged me each time a tech came out. Mind you this is during the first 3 weeks. My bill on day 2 was $220 . I don't even know why. Each week my bill would increase. I went to the cox store. They admitted mistakes and lowered it to &160 . Not the next day it was $190 .. They never got the Internet up to speed saying there was some interference in the line By the third week I had had enough and went to the Cox store to return all equiptment and cancel my account. Because I cancelled well within the thirty day satisfaction guranteed period I figured I was done with Cox. Not so. They sent me a bill for their services. I contacted them by phone and they would put me on hold for 30 minutes at a time and then transfer me to operators who would say they couldn't help me and then transfer me again. The last time they put me on hold until Cox closed. I know this because I used a second phone to call them and got a message that Cox was closed. I don't owe Cox a dime. I cancelled within the 30 day satisfaction guarantee period and returned all equipment . If the services were what they promised I would still be using them. Cox is money hungry and they do not have the fastest internet. They have no intentions of honoring their promises. I have mine in writing and it's still no good. Stay away from cox.
Pretty straight forward. Been noting how often it happens, and it appears to be every single night that my internet provided by Cox Communications is "throttled" to nearly dead speeds, where even sites like Facebook or Twitter won't load in under 30 seconds or sometimes even at all, throwing a timeout error.
Cox is well known for being an awful company all around, but I suppose I'm just throwing my hat onto that pile to warn others to never do business with them. Spend the extra dough, get Fios or Fiber if you can, at the very least AT&T. AT&T are pretty bad themselves, especially with area monopolization, but even they are better than these crooks at Cox.
Case and point - every single night, from about 8pm to 8am, I am unable to get DL speeds of more than .80Mbps. I've reset modems and routers, run troubleshooting on multiple computers, run speedtests, etc. Similar result every time.
Considering my plan is to allow for up to 15Mbps, and I'm paying for those speeds, this is atrocious.
Of course, Cox has no willingness to help. They offer the same "suggestions" - reset modem, etc. Stuff I've already done, and they treat people like children.
Considering I have work that requires me to have a good internet connection, I would say that I'm not asking much in getting what I paid for. I would be gone in a heartbeat if other services were available in my area, but Kansas still has yet to emerge from the stone ages in terms of.. well, everything.
Long complaint short, if you plan on getting internet, and you have a choice, don't ever.. ever ever ever go with Cox. You will absolutely regret the decision. I'd say I'm surprised they haven't been sued in grand fashion yet, but they're likely using the millions they ripped off from people to fund their cronie lawyers, so.. if I can at least save one person from their clutches, I've done good.
In February of this year I contacted Cox Communications for Internet and Cable services. At that time I adamantly told the sales rep that I was only interested in services requiring no term contract. The sales rep assured me there would be no contract needed. now 5 months later I find out Im on a contract. Cox's way of rationalizing it is that on the first bill it supposedly mentioned the contract. I didnt take the time to peruse the entire bill. I looked only at the amount due and paid it. This is usery in finest sense of the word. I'm sure that I'm not the only person thats encountered this, and a class action lawsuit should definately be considered. Cox refuses to help me and offers no relief.
Fraud-fully trapped me in 2 year contract without my knowledge. I was on auto pay. By the time I came to know, customer service said that you had only 60 days to dispute. They are charging me high rate and going to charge even higher, which I came to know only today (12/21/2015)
I got specials from COX in April 2013 with 2 year contract at price of $51.xx per month. This was suppose to expire in April 2015.
I called COX customer support to take away phone line and reduce my plan to fit in my budget, I was told that I can get the same service with same price for one more year without any contract so I agreed over phone.
Because of auto pay I did not check the payments regularly, I noticed in Sept that I am being over charged ($71.xx) by COX so I called cox customer support, s/he acknowledged the issued, promised to reduce the bill to $51.xx but it did not happen. COX customer support personnel accepted the fact that I suppose to get same service for 12 more months.
I called COX customer service again in Oct/Nov after finding out that my bill is still not reduced. I was told that there is some technical issue the system is not allowing him to fix, he will work with other team and fix it soon. This is the same promise I was given in Oct. He said that I will get all the credit back since April one it will be fixed so I don't have worry about it. Nothing happened.
I called customer service again today (12/21/15) and to know multiple surprising things. One that I suppose to be paying $71.xx as per my plan, though there were update on the account with promises to me during earlier calls. I came to know very first time that I am under 2 year contract for the service with $71.xx from April 2015 to Mar 2016 and then I will shoot up to full price of the service which is about $100. I never agreed to such contract, It was not told to me in Mar 2015 when talked to customer service.
At this point not sure how to get out of this situation.
This is happening to me after being 12 years with COX internet services.
NOTE TO SAVE OTHER CONSUMERS: COX told me that contract details were there in April bill, which I could have dispute in 60 days. Being on auto pay and had belief that COX customer service will not cheat me, I never read paper bill fully. Now COX trapped me in 2 year contract which was never talked during phone discussion. Please note the situation and be care full with fraud by COX.
My wife and I decided to trim our budget because of cutbacks at our jobs. We both work for the City of Phoenix who are downsizing and doing extreme budget cuts. We decided to return our four Cox converter TV boxes and reduce the TV service to basic.
During the process a young lady by the name of Brittany mentioned that she was looking at our account to try to trim some more charges off the bill. She was doing this to try to pacify my wife and I because she mentioned our internet service.
I interrupted her and told her that there was nothing wrong with my internet service and to just leave it alone. I had five computers, a tablet and two smart phones networked and operating perfect. I also use internet streaming of music and movies. My two daughters' computers are used extensively for home work and the homework website uses animation and video clips to teach.
Brittany continued to sow her seed of wickedness by mentioning that my modem was not up to speed. I told her that it is working just fine and if need be I can replace it and that I was experienced in computer networking. I perceived that Brittany mentioned my internet because she could tell that I stream movies from the internet. Brittany was not happy with me and it was noticeable by her attitude.
My internet speed was well over 100kbps before I turned in the Cox TV boxes. After using Cox Speed test Xfinity Speed Test and Speedtest.net, all three tests showed an upload of 7kbps and a download of 5kbps.
This evil person Brittany assumed that I turned in the TV boxes and reduced my service to use other sources. Even if this was so, it's my choice how I use my internet that I pay Cox $64.00 Per month for.
I have paid one month for the lowest streaming and bandwidth offered by Cox at the tune of $64.00 per month. I will continue to monitor my connection speed and document it for another month. Afterwards, l will take my research to legal representation and have them document this wickedness with me.
I know Cox next move will be that it's my network, computers, my modem or router is the problem.
I've been with Cox for over 25 years and I have not had one hiccup or stumble in service until I turned in the TV boxes and reduced my service with them. I am not obligated to keep Cox pockets happy while my family suffers. If Cox can't stand the heat of Technology, then get out of the arena of technology.
Someone using my I. d . opened a cox communications service over the phone at an address that I never lived, back in 2011 I had made a police report and sent it in but it had little to no effect on the matter, the address I lived in 2011 exchanged hands and now do not keep records of the previous owners, I'm now still trying too provide somehow proof of where I was living in 2011. Meanwhile cox wants their money before I can have services. Really I don't need cox, I'm happy without it but I don't like them saying I owe something I never had!!! It's not fair it's just not right that they try to hang someone else's Bill on me.there system they have is flawed and anyone over the phone can say that there someone else to get service, they don't physically check too verify there identity, Shame on cox for not asking people to provide proof of who they are and just getting information over the phone. In today's world!!! Really??? Shame on them, please excuse my rambling but it's just frustrating.
I have been a customer of Cox Commincations for over 6 years and never had a problem with the company until now. When we downgraded to only internet and returned the equipment, this is when the problem started. The technician did not put on the reciept that the modem for the internet/phone service was returned and we were charged for the modem. We even went back to the store it was returned and was informed by a techician that is was shown as returned in the notes but either he lied to us or it was deleted off the noted, because supposedly Cox cannot find that statement anywhere in the notes, now we have to pay for a modem that was returned but becaise of the technicians mistake, we have to pay back $133.00 for a modem that was returned.
Cox bill payment site is very hard to read. I accedintly overpaid them $117.86. The website said I owed orginally
$7.85. They have cluttered there site up with a bunch of figures that didn't apply to the amount that was to be
paid. I went to my bill payment system through my bank to pay my $7.85 amount. I accedently put $98.86 into
the Cox slot instead of my electric bill slot. Orginally cox didn't like the thought of a customer recording a phone
conversation. According to Airzona phone recording are held to One party consent laws. If cox tells you there
going to record the conversation I must have the right also in my state. The black lady on the phone said they
issue refunds in checks. The three week wait peroid gave me financial hardship due to the fact I am on Social
Security Payments. Cox is not friendly with people who are on SSDI and SSI payments. It's OCT 1 2015 and have
not recived a check in the mail. + + Contacted Cox on Sept. 11 2015 Phone Rep didn't like it when I
+ {Basic Price Economy + Starter (81.39)}+ <<+----------------------------------+------+ But they are allowed to record telephone conservation for traning purpouses.
09/11/2015 PPD COX COMMUNICATIO I am supposed to get a $10.00 Credit for
downgradeing from a cox movie package.
ACH Withdrawal-Debit 0000000000 In Progress $98.86 <09/11/2015 PPD T-MOBILE
I was charged a $25 for a declined credit card using their autopay system. My old card had expired and a new card was issued to me., but I had not updated the card in the autopay system resulting in a declined charge. COX, capitalizing on this all too common occurance, has decided to incur an arbitrary and unjustifiable fee on its users to increase its profits while providing no additional service.
This is absurd. I've spoken to representatives and after a week the charge has not been redacted. The government needs to look into the business practices of COX. What they are doing is illegal as the case w/ Verizon has already established.
Cox Communications, Inc. Reviews
Any advice my 86 year old mother is being harassed by COX she has paid them double for 5 years. She lives at senior center and the phone internet and cable are all included in her monthly rent my mother did not know and she proceeded to pay for internet TV and cable also to cox. The facility has a business account with Cox and mom had a residential account as she transferred serves to facility after seller her home for a while she paid for services at her home and to facility and also paying in rent so paying three times. My mother wanted Cox as she had alarm on her home. Long story but I did not realize till I called for a seasonal hold to stop having payments for 4 months while she was hospitalized they agreed to an almost 400 credit for four months my mother was hospitalized. Three representatives, three different times promised on recorded lines with confirmation numbers of the refund that I never received on my credit card. The representatives noted previous one did something wrong and corrected it. In order to get the promised credit. I spent over 30 hours calling different numbers and going to store numerous times. They did not understand due to having been a provider of residential cox and noting to go to business cox. I then later realized that she not only should be refunded for those months as promised but cox should never had a residential account as she was paying facility for duplicate services. I disputed several charges totaling the amount promised and confirmed to be refunded and disputed on my credit card. My credit card was successfully refunded and almost done with review and permanent credit when cox billed my card again after her residential services were officially stopped. They billed her for the charges I disputed on my credit card and she paid them along with 25 fees on each of 5 charges. My mom has dementia and noted she did not want bad credit I also asked facility not to give her mail from Cox as they sent me more bills for disputed charges along with late fees which I have ignored till I found out where to go to stop Cox from stealing from my mom. I’m sure Cox does this to many. I have spoken to so many different people on phone and in person and not one fixed the problem so I disputed on my credit card giving confirmation numbers of promised refund.
I want promised credits back from Cox, but my -mom paid Cox again along with fees as they sent a threatening letter. Now I cannot dispute on my credit card, mom paid by check. Any advice my 86 year old mother is being harassed by COX she has paid them double for 5 years. She lives at senior center and the phone internet and cable are all included in her rent she proceeded to pay it also to cox. Long story but I did not realize till I called for a seasonal hold to stop having payments for 4 months while she was hospitalized they agreed to an almost 400 credit for four months and three representatives promised on recorded line with confirmation numbers of the refund that I never received on my credit card. I spent over 30 hours calling different numbers and going to store numerous times. They did not understand due to having I’ve have tried to resolve this with Cox but cox employees and supervisors keep passing the ball
I want to find resolution to get full refund through agency or court. I prefer to go through and agency such as FCC or BBB to help my 86 year old mother who has been double billed for 5 years a full refund of not just 4 months while in hospital but 5 years of payments which at the time I did not realize she was already paying in her rent to faculty and again to Cox is the worst most scandalous companies I’ve seen in my entire life. Please please help.
They charged a $25 "returned payment fee” when my easypay credit card payment didn’t go through because card number had changed. I had to spend a long period of time on the phone and text messaging an agent in an effort to get the charge credited. I’m still not sure if it will be. This is exactly the sort of thing that gives credif card companies a bad name. Cox should be held accountable for outrageous nuisance penalty charges of this sort. This one is particularly agregious given the relatively high amount.
We have Cox and pay $430 a month just for crappy internet and phone. The internet wasn't working (AGAIN) and the tech couldn't figure out the problem and told me a guy would come out and if it was a simple fix there would be no charge. He came out and found my USB had come loose, plugged it back in and charged us $130!
I called and complained as they told me there would be no charge for a simple fix. COX IS THE BIGGEST RIPOFF KNOWN TO MAN! THEY OVERCHARGE YOU FOR CRAPPY INTERNET, LIE TO YOU AND GIVE CRAPPY SERVICE!
IF YOU CAN AVOID COX DO IT! UNFORTUNATELY FOR US THERE IS NO OTHER PROVIDER IN LAGUNA HILLS SO WE ARE STUCK WITH THIS CRAP!
My internet hasn't worked for two weeks. I also have CenturyLink internet, so I just switched over to Centurylink, so I can continue working from home. I then noticed that my cable also stopped working because I didn't have cox internet working. The cable box wouldn't work with CenturyLink internet (big shock). I called to get it fixed and to get cable boxes that are not dependant on cox internet.
I spoke to technical support first, then I was transferred to the loyalty department to get my cable boxes swapped and to obtain a credit for the time my service didn't work. The agent with the loyalty department refused to help and demanded I speak with technical support. I told the agent multiple times that I already spoke with technical support and I needed the loyalty department for the new boxes and the credits. That agent cold transferred me back to the technical support anyway and I had to be transferred back to the loyalty department again. That was strike 1.
The second loyalty agent sent me the new cable boxes and said she gave me the credits. The next day I receive 1 cable box, when I told the agent multiple times, that I had two cable boxes. That was strike 2. I called the next day to get the new box and technical support said I needed the sales department. The sales department refused to help, didnt tell me that, and blind transfrred the call to technical support, who couldnt help, and advised me to chat with a sales agent for the new cable box. I got the chat agent who then tells me that she needs to collect a $50 deposit for the cable box.
So now cox wants to punish me with a deposit, when their agent removed my boxes in error and i just needed to swap the cable boxes for ones that dont require the internet. I had Dish for years and never had any issues. I got cox about 2 years ago and I am shocked with the lack of service I've received. I still havent gotten the assistance needed, I am still paying for service I am not getting. I need cox to do the right thing and restore my service regarding my internet and my 2 cable boxes, without the need for a deposit for their error. I would like to be made whole and just have the service I have had for almost 2 years. There are so many strikes at this point, I stopped counting after the two.
I have 150mbps internet and no movie channels. My bill went up $30 a month. They will only say that it is in the contract. I can cancel my service, but there are a bunch of cancellation fees. Also, I live in an apartment building, so if I cancel, I have no internet, and I work from home. I could do just the internet, but without a bundle the internet alone FOR 150MBPS is $88, plus the $15 modem rental. So even if I could go purchase my own modem, for $150, I would still have to pay $88 for terrible speeds and pay the cancellation fees for cancelling the cable.
I did know that my bill was going up in the middle of my contract, but when I called and set up the service last year, the young lady couldn't tell me how much, and she just said not to worry about it, to just call back when the bill went up and get it adjusted back down. I have called back, twice, and they tell me there is nothing I can do. So they won't work with me. The fact that I HAVE to use them is how they are able to screw over their clients so badly. If I had any choice in the matter I would go to another company.
They scheduled an appointment to install their TV Cable, Internet, and phone bundle on August 5, between 1 PM and 3 PM.
To prepare for the installation, I had to move my printer, shelving above where my modem is placed. There were about 15 files that were stored on the shelve. I moved all that to my bed.
When Cox person did not show up, I had to move every thing again. I could not reach Cox by phone or on line. My room is still a mess because they did not show up.
I can't believe the lack of ability. I'm trying to activate my new modem and have talked to 5 different people at Cox .
Cox got me I went store at 1140 Military Hwy in Norfolk Virginia and talk to Caira about getting the 39.99 internet special and got the TV service as well after 3 days I cancel the TV and NOW they tell the internet service and sing up for service but a now they tell me the internet will COST ME 69.99 and there not a thing she can do.
I talk to the manger Glenn and he say sorry about that. she did not tell me that if I cancel the TV that the I would NOT get the 39.99 special I CALL THE BAT AND WITCH. This is my 2 Cent worth
they got my bill down to 52.00 for one year but still not 39.99 for three year that I ask for
I have been continually calling Cox to have my internet lowered. I am always told “Ohh we can’t do anything because you’re under contract.” Every month the pricing on my contact continued to increase, even though I was supposedly “Locked into a contact price” I am currently on 300mbps internet, and paying $115/mo. For that.
Online Cox is advertising $79/mo. For 500mbps internet.
When I ask to have this same pricing I am told “Ohh that’s for new customers only”
I have ave been a Cox customer for over 10yrs and I am tired of getting screwed over. I would like the same price as “New customers”
i feel as an existing customer I should get a discount and even better pricing... not worse.
When i first started signed up with Cox cable my bill started at $170-$180 now it is $300 dollars a month, i have been a customer with them for over 4 years now and never even received a free upgraded remote control, i only have basic cable, high speed internet and phone with a few movie channels,Every time i call to make changes to my account i can't, they tell me my bill will be higher and it usually is even after i get off the phone with them.
these people are ripping me off and i have no voice, the special channels i wanted i never even got with my package , i need a good lawyer who can win this case for me and is serious about it. i am being taken advantage of and i know it. wonder if there are others like me in my situation. if anyone knows of a good attorney where we can start a class action or they can help i'd greatly appreciate it. I HAVE COPIES OF MY BILLS IF U NEED THEM
I received a postcard in the mail to come back to Cox Communications for internet services. I called the provided telephone number. The Cox representative "signed me up" to recieve the promotional $50 Prepaid card because I came back to them. I received an email from Cox confirming my Cox Representative submitted for the prepaid card and the email provided a traking number. However, the email further reads it will take 90 days before the card will be issued as long as I made ontime payments.
Less than 30 days later, I received a postcard in the mail reading, "Our records indicate that this account was not originally invited to participate in the offer." I called the provided telphone number. The automated system does not allow for customers to speak to representatives, only hear the recorded status of the submission. I called Cox Cust. Srvc. and the representative cannot look into the matter without a provided code because the tracking number I provided from the postcard only provides the denied status, nothin more.
I explained I never had a code as the representative on the phone submitted her own codes when I signed up. The Cust. Srvc Rep. indicates they never do this on behalf of the customer. He further explains an email should have been sent with the code for me to then go online and submit. I never recieved an email with code. Again, stating the original Cox Rep. had submitted codes when I spoke to her on the phone while she signed me up for internet service.
He sticks to the line, "Sorry, without the code, nothing can be done." I suggested they revise their system so the tracking number be linked to the related code that was submitted. He indicates many people call with the same complaint. This is tricky marketing - Offer a $50 prepaid card BUT Never Deliver. There is no way to track it down. Do any customers recieve the prepaid cards? We will never know. Sincerely, Untrackable.
I have been trying for several years to get 2 billing disputes resolved with Cox Communications. The first is a fraudulent charge on an address that I did not live at. A few years ago, I filed complaints with the executive response team. They told me it would be resolved. It never was.
The second was for a home I lived in but I disputed the charges. I again asked the executive response team to handle it. They said they would. I swore that I would never be a customer of Cox. Unfortunately, I moved to an area that is only serviced by them.
In order to set up new service they extorted the past bills of over $800. Today, I spoke to Brian(badge 57833). He was absolutely no help and belligerent. I asked for documents related to my account. He said they only way I could get them was for me to take them to court and subpoena them. Why won't they just send them to me? They realize they are a monopoly and don't have to answer to anyone. I am asking for your help in getting my money back from both issues.
So I get a call from India probably and they ask if I want to change my service as they have a bunch of other features. I explain to the guy that I dont want to add any services and that the only thing I would do I if they offered service for internet for less then I would take it.
He tells me they can double my speed and lower the cost so I said ok. They end up delivering a phone modem and adding additional service.
It took me a day and half to set up the internet service as they were incompetant over the phone. They tried to charge me for the phone line which i didnt ask for and additionally when i told them i didnt want the phone service and that I never asked for it they said they would be raising my internet service bill. After wasting all this time of time they then offered me a promotional rate for 12 months after which they will no doubt raise my fees. How about just being honest in the first place>?
Over the last few years I have been been told one thing about what I would be receiving and the price and when agreeing it ends up the service was not what I was told it would be. Then the next service rep would tell me the last rep was worng and would do something else that was equally as wrong.
The latest is that I finally agreed to a 2 year contract for an acceptable service and was told the price would be absolutely the same every month for the full term of the 2 years. 4 months into the contract they increased the price.
I would think this qualifies as a ripoff.
They will not allow me to cancel services when I asked them. They also cut off my services after I paid past-due amount and they keep billing me after they terminated services and they leave phone line on but cut off cable and internet and when they found out we had signed up with AT&T they refused to cancel our services as we requested. They have been lying for months to us. They told us our bill would be under a 150.00 a month and we get the bill it is 320.00 a month. These people are crooks never do business with them.
I wish to make a consumer complaint against Cox Communications because I am paying for a service from them that I am not really receiving. I am paying them for television, internet and telephone services yet they are somehow blocking the signal from coming to my apartment for hours at a time by sending a signal to the box to reset itself, taking hours at a time to finally reset. Today (11 November 2018) a technician was supposed to come and look at their equipment to see what he could find, however they deliberately gave him the wrong phone number and while he did show up in the parking lot at my apartment complex, even parking by my car, he never appeared at my apartment to see about the equipment. Also, for most of the day, their signal to the box worked perfectly, yet just after 7 pm they started their habit of resetting the signal. It is now several HOURS later and the box is still resetting itself. I sincerely hope that something can be done about this because while their signal takes hours to reset, I cannot call anyone on the telephone, I cannot change my television channel and I am unable to do my research on the internet. What if I had an emergency in which I needed to call for an ambulance??? I would be unable to do so because of the constant outages caused by Cox Communications!!! I believe that I am being defrauded out of my money since I am not getting what I am paying for. I only want from them the services I am paying for on a consistent basis – namely I just to have regular access to my television, internet and telephone.
I was hospitalised on September 4, 2017 with a massive GI bleed into my heart and liver. I was intimated and given an emergency tipps procedure after being air lifted to Banner Good Samiritan. Having bled out, I required 33 transfusions while in a medically induced coma over the following week. When I was woken up, I was told that at age 32, every one of my organs had been through so much shock that I was left with stage 4 pivot cirrhosis and partial brain damage. I was lucky enough to survive, but was required to stay in the hospital on a heavy regimen of fluids and medications to remove the algae from my blood stream that my liver wasn’t filtering out while I was in a coma.
Before being airlifted to the hospital, I had been shopping for home security quotes. Now that it is a year later, I am going through massive charges from cox communications over the past year for services that were never provided, canceled, put back on, canceled again, that I simply wasn’t catching because of my recovery.
Now I am in serious financial trouble, and looking at a bill for $365 after I just paid my monthly bill yesterday somehow. If there are any lawyers out there that can help me or advise me on small claims, please call me at .
After making a call to stop an auto payment a week before due date, they went ahead and took monies from my bank account. Called to get that refunded, agent told me it would be no problem and that it would take 24hours to get refunded. 4 days later it has not been refunded. Called agent again and they said there was nothing they could do about it and I would not be getting a refund.
Went to watch an on demand show - Timeless - NBC
It showed all the episodes of season 1 available on demand to watch - nothing about any charge.
I watched the pilot and the 2nd episode. When I went to watch the 3rd episode the rest of season 1 came up with the word "BUY" on each episode and they wanted $2.99 per episode.
It's not bad enough that they are getting $230 per month, they have to gouge me for more. I would have never started watching in the first place if I knew they were going to pull the bait and switch. They originally came up as free (although they weren't free - I pay a ridiculous amount for TV) then as BUY. They are crooks, plain and simple!
The right Lawyer should file a class action suit aganst them, I'm sure I'm not the only one this has happened to!
I received a promotion from Cox by mail for Internet, TV, and phone services, with no contract for 2 years at an excellent price plus having a $100 prepaid VISA. I accepted the offer and had the services installed.
My first hint of a scam occured when the VISA did not arrive. I called the number on the promotion and was told the person in charge of the VISA was out and would call me tomorrow. Of course, no one ever called.
I never got any satisffaction with any phone calls, so I complained to BBB. Cox responded by saying they never offered a prepaid $100 VISA, and I should upload the promotional offer. I did, and COX apologized and gave me a $100 credit on my account. So far, all is good.
Eight months later Cox raised the cost of its services to what it would be with no promotional. I called, and the representative said my promotion was not locked into a service contract for two years, therefore it can raise the cost.
These lying people probably did this to every person who accepted the promotion. I had pre-pay with my credit card and just accidently happened to notice the increase. Not may people witll check their cards for an increase for a service they have had for 8 months with 16 left to go. It is a scam pure and simple.
I immediately cancelled Cox and advise everyone to stay away from this company with its scams.
I moved into an "apartment"; It is clear in the lease that apartment at this complex come with cable sevice as part of the monthy rental. After noticing unsual patterns with shows and commercials, I decided to contact Cox Media and make an inquiry. The "live chat" supoort said they didn't offer service to this apartment. This was perflexing after the apartment complex said Cox did provide services. After getting transferred to another technical support tech, they too said they didn't offer service. Being helpful, I was directed to an independent site to determine who was actually providing the service. That site pointed back to Cox as the service provider. They said they would make a ticket, but never followed up other than a modified chat repost emailed to me. That screen shot can be seen at: hampton545.wixsite.com/gallery/cox
If a viewer can not even know who is offering their cable service, then how could he/she or others in a similar situation hold anyone accountable for the great and very serious impact that cable media holds? It may be news to me, but unless companies like this have secret divisions and departments that can specifically target groups and demographics that is outside the law, then why would it be a mystery? Informations redlining is something to be taken seriously in general, not even being able to know who provides cable service is a bit much Cox.
You can tell when someone taps into a line, splits a cable, etc., but you don't know in this case?
My mother passed away. We disconnected her COX service without problems. On returning a cable box, we were informed that three boxes were still missing. The total charges for these three boxes was 757 dollars. I know two of these boxes were returned by us a few years ago. Who knew we would need to keep the receipts forever. The charge if almost 300 dollars a box is over the top. No where are their prices to purchase unreturned equipment posted. One of the boxes was over 5 years old. The fine print of the contract states the customer is required to pay the retail price if unreturned equipment, but the price is not defined and it does not state the retail price on rental or account close out. Nice new cable modems run from 50 dollars to 150 dollars. There is no incentive for COX to correctly track returned equipment with these outrageous charges. Cuz us relying on their power to ruin credit scores and the garrasenentbif collections to engage in unethical business practices.
Cox stated they would replace our existing equipment including modem and dvr's as part of the bundle price of $129.99 plus taxes. Our first bill came in at $180.32. When we discussed this discrepancy with Cox they stated that their advertisement clearly states equipment is extra. Their own website showing this bundle package does not state this. There is nothing directly attached to their promotional material on their website that states this. However, if you scroll down to the very bottom, they have some small print that states the equipment charges are extra, but their actual advertisement does not refer to these charges and leads customers to beleive that "installation is free." Installation means whatever is needed to offer the services being advertised which includes necessary equipment unless clearly otherwise stated.
I made the mistake of ordering their services now I strongly regret it. They advertised a GREAT monthly rate for new customers so I called & ordered their services. When I went to pick up the equipment I did not receive a contract or any information on the services I ordered. Just a verbal statement. Then BAM! I got my first monthly bill with the WRONG rate. It WAS NOT WHAT I ORDER IN FACT IT WAS ALMOST TRIPLED THE AMOUNT I AGREED TO. I spoke with a customer service rep & their supervisor & nothing was done to resolve my problem. THIS IS FALSE ADVERTISEMENT to the FULLEST. Do not order their service; you WON'T pay what you agreed to you. In addition they do not have the original order number given to me. I do have an e-mail with the original order number. Not to mention all the additional fees which we all are aware of.
Have used COX Cable for many years. They advertise this best service, and the can't supply the basic needs of a gamer. Substandard service. Had to file with Virginia attorney General twice, for frudulant charges. Trired of fighting with them on the phone. can measure the download speed and upload speed while on line. Nothing like they describe!!!!!!!
I had cox cable service for a year I moved away and i stopped service and paid the balance. I had my mail foward tomy new address, I never recieved any notice of any money owed. Like I said when I closed the account I paid the balance. I started work with a new company and they gave me a company cell phone the number was from an emplyee that had resigned.
Well cox called my new number and i told them this was my number now I had told them that i used to have service from them a few months ago. Well they attached the money that guy owed and said that it was from my account. I put in a complaint and waiting for thier response. Cox is trying to stick me with that guys bill. I feel they have a crooked system and lazy billing personall. Mike El Cajon California
I have so many, many complaints. Cox REFUSES to give the most basic training to their employees. How many companies' employees will NEVER give their name or ID number upon being asked politely over the phone? Upon being asked over and over and over and over again? Why when asked the very simplest of questions such as "What is your toll free 24/7 technical support contact number?" do Cox employees always give you an answer that has absolutely nothing to do with the simple question you have asked? Why would you ever want to talk further to someone who is 100% incapable of listening? WHY do you have to ask dozens of times before you can talk to their supervisor or manager? WHY must they waste 1/2 hour of your time trying to verify that you are a customer AFTER you tell them your very simple question (needing a 24/7 tech support number for someone else not capable of calling) and NOT be able to write down your 4 number address correctly, NOT be able to listen or verify the correct spelling of your street name which is actually very easy, NOT be able to listen to verify the correct spelling of your 1st name, NOT be able to correctly look up your cell phone number to verify that you are a customer? If they could have done the last correctly you would NOT have to waste so much time giving all of the other info repeatedly as the customer service agents they hire can't understand the most basic, simple English.
Worse this whole incident arose as Cox was doing technical work in the field so everyone was having connectivity issues. COX DETESTS its customers. Otherwise they would have sent everyone who might be having connectivity issues due to their technical work a warning or information email. Did they even try to make contact with their customers? Of course not. Cox HATES their customers.
Despite being told repeatedly to stop harassing me I have been constantly bothered at all hours of the day and evening by Cox salespeople banging loudly on my front door. I had to disconnect the door bell (not good as there have been emergencies) as I was tired of being woken up over and over and over again by Cox salespeople when I was way, way, way too sick to answer the door. Of course no matter how seriously ill one is you never know if it's a neighbor with a medical emergency needing assistance. ALWAYS it was Cox salespeople littering the condo complex with literature no one wants.
Cox has a monopoly. Wish they would go out-of-business as I have complained REPEATEDLY about these exact same issues to the Exec Assist to the top level executive office. Think anything was ever, ever done to correct any of the problems?? LOL. As I said COX HATES its customers.
In January 2017 I called the loyalty department for a discount price. I have been doing this for years due to economy and being on Social Security (9 years with Cox never missed a payment) They sent initially an email to sign but, when I went to print out the contract to read first, it would not print UNLESS I sign first. I could not read it online. I called, 8 times (no exaggeration) to no avail no help, transferred me from department back to departments. At one point a total of 2 hrs. and 46 minutes.
I simply asked for a hard paper copy to be sent to me so I could read and then sign. To this date 2/21/17 they have not sent a hard copy I called today after receiving yet another letter telling me to sign online. I do not have access to email anymore. So for over 56 minutes I was transferred and promised assistance and still none. They once again for the 9th time said within 72 hours someone would contact me.
Cox has done everything NOT to help me. They insist I must sign a contract before reading it. This contract carries monetary value so I am not signing until I can read it.
They are by far the worst customer service I have ever encountered. They lie, they do not service and I am now going to look for another provider.
We canceled our account with COX communications and turned in all equipment and were told our account was all paid up. Later COX send a bill to a BOGUS address. Then after non-payment they sent the bill for $47.25 to a collection agency - along with the BOGUS address.
We have been denied credit for the purchase of a car in spite of perfect payment records and a credit score of over 800. Only on researching my credit reports did I find out about this bill. I paid the collection agency immediately to stop the non-payment marks on our credit reports. However, this cannot be removed from our credit for the next ten years.
COX says is too old to tell me what it was for and will not give me a copy of the bill unless I pay them. They refuse to do anything about this.
However, because COX says the bill is real this can never be removed from our credit report which means we cannot get credit for the next 10 years.
This has essentially destroyed our future as we have known our past life. We had perfect credit and always received lowest rates for any loan.
NOW, we cannot get any credit for the next ten years because of COX's 'error.'
I do not think this was an error. They had the correct address for billing all the while we were customers. Also they came to the house for service. Why do they send a bill after the fact to a bogus address?????
I set up an appointment for new internet service from cox. When the technician came, I asked him if I could use a used cox modem that I got from goodwill and he said yes, and plugged it in and said it worked fine.
Several days later, I connected a router and computer to the modem. The modem started smoking, so I threw it away, and went to Walmart and purchased a new modem. I called cox and they put in the new serial number for the new modem on my account so I could use the new modem.
When I got my bill, cox charged me a $6.99 charge for leasing that used modem and $122 for the modem itself. I called to find out why. A customer service representative took off the $6.99 fee and told me to call back in a few days.
When I called back, the customer service representative said cox won't take off the $122 charge claiming that the modem belonged to them in the first place. I told the customer service operator that I would like to speak to a manager. So he put me on hold. The customer service operator came in on the line and offered to take 1/2 off of the $122 price to settle it before talking to the manager. I said no, because nobody informed me of any of these charges, I signed nothing agreeing to them. In other words, I would not have used that modem if I was told I was going to be charged for it.
When I spoke with the manager, he refused to take off the charge at all. I said what about 1/2 the $122 that the technician offered. He said no. How can cox charge me for a lease that I never agreed to? Or to pay for a modem that I never agreed to pay for? I feel scammed by cox.
Cox- Starting off we had got cable and internet. When we first got it we had to keep calling letting them know we are not getting these channels. Which are the channels we really wanted. They kept trying to diagnose it over the phone. It would work that night then the next day, it would say we do not have these channels. Finally get someone out they change the box. Well that box was awful, it was slow and would barely work. So we call to have someone come out again for another box. Well, the guy had no idea what he was doing. And when he called prior to coming he says I'll be there in 30 min. Well 3 HOURS later he shows up. He starts doing things, then disappears to go to his vehicle and talk on the phone. Well 2 hours after being there to switch out boxes he is FINALLY done. I say well this is DVR right!? He said no, thats wasn't on my work sheet. You can unhook this, take it to the store and get a DVR box. Wait WHAT!! What kind of business is this.. So whatever I just.wanted this guy to leave. So we call them, and they say yes it was on the worksheet I'm not sure as to why you didn't get the dvr. So we keep paying for it and hadn't been able to get there to exchange it. So we call back asking, this person then tells us we don't pay for dvr. Umm yes, we do. Then why are we paying it then!? So, we finally get someone else out to fix this dvr/ channel problem. Still yet to get channels. We say to heck with it we haven't got any help with this and they are giving us the full run around. Not wanting to find a solution to make their customer happy. So we want to cancel our cable and keep the internet. She sais you owe this for early termination fee. What, we have NOT signed any contract. They said once you pay your first bill that's the contract. How can a company do that. Very bad business. If you cant handle your half with satisfying your customer with what THEY ARE PAYING for. Well, this company is so awful, and has awful service. I will NOT recommend them to ANYONE. I will never be using their services again, and let everyone know about their scandal of a contract.
This company cons people by providing TV & Internet services that you as a consumer have to pay for but they "DO NOT" stand by their promise to provide "quality" or a continues service!! You pay month after month and God forbid if you are later with your payment, they interrupt your service and charge you fees to turn it back on but if "THEY" don’t provide you with the service you are paying for ie.. Loss of signal, faulty boxes, no service due to tech issues, etc which can leave you w/out service "for days" they do nothing except to make excuses and send out incompetent techs which hard boot boxes and/or replace boxes but "NEVER" address the issues and/or "FIX THEM"!!!
For over 4 yrs now (yes I am an idiot for staying with them so long) I've had "Supervisors, Sr Techs, Contractors" come out to "troubleshoot" the service issues and they have never "FIXED ANYTHING"!!! All they do is change boxes and blame it on everyone else, never taking any responsibility for they lack of capability to fix their own technical issues!!!
I've lost at least a weeks (its more then this) worth of service in the past 4 yrs and I still have to pay for those days!!! By all accounts this is immoral and unscrupulous!! Just because they are a "big" company they feel they can get away with this type of "THEFT" (it is stealing if you pay for a service which you never receive)!! Any search online will prove what I am saying, there are 100, maybe thousands of consumers which have multiple issues with Cox for a bad service!!
DO YOURSELF A FAVOR "DO NOT GET SERVICE FROM THIS COMPANY"!!! RUN FAST AND RUN FAR!!!
You have a much better chance to get quality service if you go to DirecTv / Dish Network / Time Warner or anyone else for that matter!!!
Each week I received a flyer from Cox advertising its bundles. You can get tv, Internet and telephone services for one low price. They promised a 30 day satisfaction money back guarantee . It also included free installation. I took the bundle to the cox store and asked for the details. I was interested in the $89.99 per month bundle. I told the man to give me the honest account of monthly payments before I decided. He showed me the final price of $144 momthly which included fees taxes and equipment rental. I agreed on that package. Set up an appt for the installer to come. The package states that they promise that the installer will arrive within the three hour appointment window or they will deduct $20 from your bill. The installer did not arrive within the allotted time. Nor did he call to say he was running late. I had to call to set up another appt for the following week. Service was installed and it was horrible. My internet speed was guaranteed at 100 mget or more. It was running around 27 to 47 at most. T v would shut down to update itself and there was a window that would pop up at any time with news weather and tips. I contacted Cox many times about the problems. They tried to correct them over the air but couldn't so they sent a tech to correct the problem and charged me each time a tech came out. Mind you this is during the first 3 weeks. My bill on day 2 was $220 . I don't even know why. Each week my bill would increase. I went to the cox store. They admitted mistakes and lowered it to &160 . Not the next day it was $190 .. They never got the Internet up to speed saying there was some interference in the line By the third week I had had enough and went to the Cox store to return all equiptment and cancel my account. Because I cancelled well within the thirty day satisfaction guranteed period I figured I was done with Cox. Not so. They sent me a bill for their services. I contacted them by phone and they would put me on hold for 30 minutes at a time and then transfer me to operators who would say they couldn't help me and then transfer me again. The last time they put me on hold until Cox closed. I know this because I used a second phone to call them and got a message that Cox was closed. I don't owe Cox a dime. I cancelled within the 30 day satisfaction guarantee period and returned all equipment . If the services were what they promised I would still be using them. Cox is money hungry and they do not have the fastest internet. They have no intentions of honoring their promises. I have mine in writing and it's still no good. Stay away from cox.
Pretty straight forward. Been noting how often it happens, and it appears to be every single night that my internet provided by Cox Communications is "throttled" to nearly dead speeds, where even sites like Facebook or Twitter won't load in under 30 seconds or sometimes even at all, throwing a timeout error.
Cox is well known for being an awful company all around, but I suppose I'm just throwing my hat onto that pile to warn others to never do business with them. Spend the extra dough, get Fios or Fiber if you can, at the very least AT&T. AT&T are pretty bad themselves, especially with area monopolization, but even they are better than these crooks at Cox.
Case and point - every single night, from about 8pm to 8am, I am unable to get DL speeds of more than .80Mbps. I've reset modems and routers, run troubleshooting on multiple computers, run speedtests, etc. Similar result every time.
Considering my plan is to allow for up to 15Mbps, and I'm paying for those speeds, this is atrocious.
Of course, Cox has no willingness to help. They offer the same "suggestions" - reset modem, etc. Stuff I've already done, and they treat people like children.
Considering I have work that requires me to have a good internet connection, I would say that I'm not asking much in getting what I paid for. I would be gone in a heartbeat if other services were available in my area, but Kansas still has yet to emerge from the stone ages in terms of.. well, everything.
Long complaint short, if you plan on getting internet, and you have a choice, don't ever.. ever ever ever go with Cox. You will absolutely regret the decision. I'd say I'm surprised they haven't been sued in grand fashion yet, but they're likely using the millions they ripped off from people to fund their cronie lawyers, so.. if I can at least save one person from their clutches, I've done good.
In February of this year I contacted Cox Communications for Internet and Cable services. At that time I adamantly told the sales rep that I was only interested in services requiring no term contract. The sales rep assured me there would be no contract needed. now 5 months later I find out Im on a contract. Cox's way of rationalizing it is that on the first bill it supposedly mentioned the contract. I didnt take the time to peruse the entire bill. I looked only at the amount due and paid it. This is usery in finest sense of the word. I'm sure that I'm not the only person thats encountered this, and a class action lawsuit should definately be considered. Cox refuses to help me and offers no relief.
Fraud-fully trapped me in 2 year contract without my knowledge. I was on auto pay. By the time I came to know, customer service said that you had only 60 days to dispute. They are charging me high rate and going to charge even higher, which I came to know only today (12/21/2015)
I got specials from COX in April 2013 with 2 year contract at price of $51.xx per month. This was suppose to expire in April 2015.
I called COX customer support to take away phone line and reduce my plan to fit in my budget, I was told that I can get the same service with same price for one more year without any contract so I agreed over phone.
Because of auto pay I did not check the payments regularly, I noticed in Sept that I am being over charged ($71.xx) by COX so I called cox customer support, s/he acknowledged the issued, promised to reduce the bill to $51.xx but it did not happen. COX customer support personnel accepted the fact that I suppose to get same service for 12 more months.
I called COX customer service again in Oct/Nov after finding out that my bill is still not reduced. I was told that there is some technical issue the system is not allowing him to fix, he will work with other team and fix it soon. This is the same promise I was given in Oct. He said that I will get all the credit back since April one it will be fixed so I don't have worry about it. Nothing happened.
I called customer service again today (12/21/15) and to know multiple surprising things. One that I suppose to be paying $71.xx as per my plan, though there were update on the account with promises to me during earlier calls. I came to know very first time that I am under 2 year contract for the service with $71.xx from April 2015 to Mar 2016 and then I will shoot up to full price of the service which is about $100. I never agreed to such contract, It was not told to me in Mar 2015 when talked to customer service.
At this point not sure how to get out of this situation.
This is happening to me after being 12 years with COX internet services.
NOTE TO SAVE OTHER CONSUMERS: COX told me that contract details were there in April bill, which I could have dispute in 60 days. Being on auto pay and had belief that COX customer service will not cheat me, I never read paper bill fully. Now COX trapped me in 2 year contract which was never talked during phone discussion. Please note the situation and be care full with fraud by COX.
My wife and I decided to trim our budget because of cutbacks at our jobs. We both work for the City of Phoenix who are downsizing and doing extreme budget cuts. We decided to return our four Cox converter TV boxes and reduce the TV service to basic.
During the process a young lady by the name of Brittany mentioned that she was looking at our account to try to trim some more charges off the bill. She was doing this to try to pacify my wife and I because she mentioned our internet service.
I interrupted her and told her that there was nothing wrong with my internet service and to just leave it alone. I had five computers, a tablet and two smart phones networked and operating perfect. I also use internet streaming of music and movies. My two daughters' computers are used extensively for home work and the homework website uses animation and video clips to teach.
Brittany continued to sow her seed of wickedness by mentioning that my modem was not up to speed. I told her that it is working just fine and if need be I can replace it and that I was experienced in computer networking. I perceived that Brittany mentioned my internet because she could tell that I stream movies from the internet. Brittany was not happy with me and it was noticeable by her attitude.
My internet speed was well over 100kbps before I turned in the Cox TV boxes. After using Cox Speed test Xfinity Speed Test and Speedtest.net, all three tests showed an upload of 7kbps and a download of 5kbps.
This evil person Brittany assumed that I turned in the TV boxes and reduced my service to use other sources. Even if this was so, it's my choice how I use my internet that I pay Cox $64.00 Per month for.
I have paid one month for the lowest streaming and bandwidth offered by Cox at the tune of $64.00 per month. I will continue to monitor my connection speed and document it for another month. Afterwards, l will take my research to legal representation and have them document this wickedness with me.
I know Cox next move will be that it's my network, computers, my modem or router is the problem.
I've been with Cox for over 25 years and I have not had one hiccup or stumble in service until I turned in the TV boxes and reduced my service with them. I am not obligated to keep Cox pockets happy while my family suffers. If Cox can't stand the heat of Technology, then get out of the arena of technology.
Someone using my I. d . opened a cox communications service over the phone at an address that I never lived, back in 2011 I had made a police report and sent it in but it had little to no effect on the matter, the address I lived in 2011 exchanged hands and now do not keep records of the previous owners, I'm now still trying too provide somehow proof of where I was living in 2011. Meanwhile cox wants their money before I can have services. Really I don't need cox, I'm happy without it but I don't like them saying I owe something I never had!!! It's not fair it's just not right that they try to hang someone else's Bill on me.there system they have is flawed and anyone over the phone can say that there someone else to get service, they don't physically check too verify there identity, Shame on cox for not asking people to provide proof of who they are and just getting information over the phone. In today's world!!! Really??? Shame on them, please excuse my rambling but it's just frustrating.
I have been a customer of Cox Commincations for over 6 years and never had a problem with the company until now. When we downgraded to only internet and returned the equipment, this is when the problem started. The technician did not put on the reciept that the modem for the internet/phone service was returned and we were charged for the modem. We even went back to the store it was returned and was informed by a techician that is was shown as returned in the notes but either he lied to us or it was deleted off the noted, because supposedly Cox cannot find that statement anywhere in the notes, now we have to pay for a modem that was returned but becaise of the technicians mistake, we have to pay back $133.00 for a modem that was returned.
Cox bill payment site is very hard to read. I accedintly overpaid them $117.86. The website said I owed orginally
$7.85. They have cluttered there site up with a bunch of figures that didn't apply to the amount that was to be
paid. I went to my bill payment system through my bank to pay my $7.85 amount. I accedently put $98.86 into
the Cox slot instead of my electric bill slot. Orginally cox didn't like the thought of a customer recording a phone
conversation. According to Airzona phone recording are held to One party consent laws. If cox tells you there
going to record the conversation I must have the right also in my state. The black lady on the phone said they
issue refunds in checks. The three week wait peroid gave me financial hardship due to the fact I am on Social
Security Payments. Cox is not friendly with people who are on SSDI and SSI payments. It's OCT 1 2015 and have
not recived a check in the mail. + + Contacted Cox on Sept. 11 2015 Phone Rep didn't like it when I
+ {Basic Price Economy + Starter (81.39)}+ <<+----------------------------------+------+ But they are allowed to record telephone conservation for traning purpouses.
09/11/2015 PPD COX COMMUNICATIO I am supposed to get a $10.00 Credit for
downgradeing from a cox movie package.
ACH Withdrawal-Debit 0000000000 In Progress $98.86 <09/11/2015 PPD T-MOBILE
09/11/2015 PPD COX COMMUNICATIO
I was charged a $25 for a declined credit card using their autopay system. My old card had expired and a new card was issued to me., but I had not updated the card in the autopay system resulting in a declined charge. COX, capitalizing on this all too common occurance, has decided to incur an arbitrary and unjustifiable fee on its users to increase its profits while providing no additional service.
This is absurd. I've spoken to representatives and after a week the charge has not been redacted. The government needs to look into the business practices of COX. What they are doing is illegal as the case w/ Verizon has already established.