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Cox Automotive, Inc.


Country United States
State Georgia
City Atlanta
Address 3003 Summit Blvd. Suite 200
Phone 1-800-800-4857
Website https://www.coxautoinc.com/

Cox Automotive, Inc. Reviews

  • Aug 10, 2023

www.centraldispatch.com is owned by Cox Automotive (a very bad company).

When you login to CentralDispatch.com you immediately notice a Fraud Warning.

They are aware the companies that pay CentralDispatch.com to post loads and the carriers that move the loads are both comming MAJOR FRAUD... but they do NOT care.

Carriers with no credentials are allowed to access this load board. Before Cox Automotive bought CentralDispatch the members were always screened and checked.

Many carriers on the system have false documents uploaded regarding their insurance coverage and their DOT credentials. CentralDispatch no longer cares about this fraud. Even if another member brings it to their attention - they do nothing to stop it. Shameful conduct by money hungry people at Cox Automotive.

Brokers that have F Ratings with the Better Business Bureau are allowed to continue to commit fraud and steal from truck drivers using this dispatch board. Cox Automotive does NOT care.

Zero customer service from www.centraldispatch.com.

If you have any trouble with the system they do not want to listen, but rather ask you send them an email which is never responded to "EVER". They do NOT care if you are having a problem.

Central Dispatch and the parent company Cox Automotive should be avoided at all costs. It is loaded with deception and fake credentials from both brokers and carriers. Nothing about Central Dispatch can be trusted.

Let me give you one small example.

If you are a broker and you rate a carrier with a poor rating because they hurt your customer by not transporting the vehicle according to contract, once the carrier fixes the problem, you can not remove the rating (or change it to a positive rating). Why is this bad?

If you continue to hurt a company by continueing to display negative information about that company (even when the customer was made whole again through compensation or whatever), that is false information posted nationwide. CentralDispatch will never allow you to change a rating once is posted. What is stopping a lawyer from filing a lawsuit for libel (slander in writing)? Nothing. So a broker that files a negative review on Central is at risk for a lawsuit. Why use the rating system at all if that is the case?

So now the brokers are catching on to this and not giving the carriers the negative reviews they deserve. This makes it harder for the broker to know who to use and who not to use when choosing a carrier. THIS MAKES CENTRALDISPATCH.COM USELESS!!!

The same is true on the reverse. Carriers are afraid to give a broker a negative review because they will be libel in the future too if a problem is corrected.

I do not like a company that will not talk to their customer base "ever". They say "send us an email". Why don't they just say "we don't care".... it's the same thing to these people at Cox Automotive.

Did you know that Cox Automotive owns Dealertrack (the software that many dealers use to print out all the forms a customer signs at the dealer to get their car out of the dealership)?

Did you know that Cox Automotive owns the Manheim Auto Auctions nationwide? Drivers have to sit in line at Manheiim for 4-6 hours at most places because these auction sites are run by the lowest paid min. wage people with no incentive to move faster. Carriers are starting to refuse to pickup orders that are at these Manheim auction location nationwide.

Did you know that Cox Automotive owns Kelly Blue Book? Yes, that is right. The people that auction cars at Manheim are telling you what the car is worth in Kelly Blue Book? How corrupt is that? IF that is not a tale of the fox guarding the hen house, I don't know what is!!!

Buyer beware. Even big conglomerates like Cox Automotive can be extremely froth with fraud at every level. Know who you are doing business with and be extremely cautiious.

It's funny to me how carriers have to be DOT legal and ride with proper insurance that can be checked by police officers whenever they are pulled over, but Cox is does not have oversight by any agency what-so-ever. They can help carriers that commit fraud to continue to commit fraud year after year and never be held accountable. Amazing.

It's sort of like the State of Florida allowing attorney's to practice law even though they are taking drugs for bi-polar dissorder. Lawyers do not have to disclose this to their clients. Amazing huh. Even auto transport brokers have to be bonded. Not Central Dispatch. They throw up a disclaimer on their site and can operate with no credentials for doing what they do. Even though they bought the monopoly (all brokers and dealerships and carriers need a centrallized website to make sure they are the only company involved with the transport of a consumers vehicle). What a scam.

Let me give you a very detailed example of what I am talking about.

BWT Group LLC (Glencove, FL) had an F Rating with the BBB and also had multiple red flags for a "continues pattern of fraud". They were allowed to operate on Centraldispatch.com as a broker.

When BWT Group LLC changed their name to www.movewheels.com (same owner at BWT Group LLC) they too were allowed to operate on Central Dispatch even though they were just a subsidiary of BWT Group LLC. when MoveWheels.com started to receive very bad ratings the name was changed again to GetCarrier.com and they too were allowed to continue on CentralDispatch.com. Same owner - all three companies. This broker using three different names was allowed to continue to ripoff carriers for their fees and consumers for their cars being delivered damaged and for higher prices than expected (bait and switch tactics)..... yes never thrown off CentralDispatch.com.

You've been warned. Don't trust carriers. EVER. Don't trust Brokers either. Get their credentials and then check them using government agency websites before ever letting them touch your car.

  • Nov 14, 2022

Cox Automotive owns many companies related to the auto industry.

They buy companies and wreck them. They purchased www.centraldispatch.com and have now proceeded to screw up the nationwide dispatch system so badly - it is a joke. Worst than that, try calling them. You can't. You get the ding bat secretary of the day who can't even take your message and pass it to the right people within the company. You can never speak to a manager or someone who acts like they care. Clearly they don't.

NEVER DO BUSINESS WITH COX AUTOMOTIVE. I WILL DO EVERYTHING IN MY POWER TO HURT COX AUTOMOTIVE EVERY CHANCE I GET. THEY ARE DANGEROUS. THEY HURT HARD WORKING TRUCKING DRIVERS AND BROKERS TRYING TO MAKE A LIVING WAGE.

CentralDispatch.com has been around forever. All brokers, carriers and some dealerships pay a membership fee to make sure they can post orders and every truck can see what needs to be moved in the auto industry.

When Cox Automotive purchased Central Dispach they never did anything to improve the glitches in the software. They never validated any truck drivers credentials (like they used to check these important documents). Now any trucker (even those with no DOT active authority) can join central dispatch and ripoff customers.

Many many brokers without proper credentials are now posting loads on central dispatch. These F Rated brokers are taking customer money and not paying the carriers. The carriers move the vehicles and expect to get paid upon delivery and the customers who've already paid have to pay twice.

Here is the real problem. COX HATES AMERICA. THEY HATE THE TRUCKING INDUSTRY. THEY HATE CARS THAT RUN ON FOSSIL FUELS. THEY HATE THE BROKERS THAT TRY TO POST ORDERS BUT THE DISPATCH BOARD IS NOW CONSTANTLY BROKEN WITH NO HOPES FOR REPAIR. YOU CAN'T REPORT THE FAILURES. NOBODY WILL LISTEN. THE PROBLEMS NEVER GET FIXED. ON A SCALE OF 1 TO 10 WITH 10 BEING THE BEST.... THEIR LEVEL OF CUSTOMER SERVICE IS NEGATIVE 50!!!!!

CALL THEIR PHONE NUMBER: THE OUTGOING MESSAGE SAYS "PROFANITY WILL NOT BE TOLERATED". EVERYONE IN THE AUTO INDUSTRY NOT ONLY WANTS TO SWEAR AT THESE PEOPLE - THEY WANT TO PUNCH THEM IN THE FACE AND GLADLY TAKE THE 1 YEAR IN JAIL PENALTY!!!

COX AUTOMOTIVE RUINED THE AUTO INDUSTRY. GOOGLE THEM. THEY SPEND MORE MONEY HIDING THEIR NEGATIVE RATINGS AND REVIEWS THEN THEY DO SIMPLY TO FIX THE EXISTING PROBLEM. WHAT A JOKE.

I BETTER NOT BE SITTING IN A BAR AND OVERHEAR SOMEONE SAY THEY ARE THE CEO OF COX AUTOMOTIVE. MY LIFE WILL BE OVER AND I'LL SPEND THE REST OF IT IN JAIL IF THEY DON'T GIVE ME A LETHAL INJECTION. THAT IS HOW BAD COX AUTOMOTIVE IS AND HOW BADLY THEIR CUSTOMERS HATE THEM. THE U.S. JUSTICE DEPARTMENT SHOULD FORCE CENTRAL DISPATCH TO SELL THE DISPATCH BOARD TO A COMPANY THAT ACTUALLY CARES ABOUT THE AUTO TRANSPORT INDUSTRY. I GUESS THEY ARE TOO BUSY HIDING HUNTER BIDEN'S LAP TOP AND THE PROOF THE BEDENS HAVE COMMITTED TREASON BY STEALING BILLIONS OF DOLLARS FROM THE AMERICAN PEOPLE - THE HARD WORKKNG PEOPLE - LIKE TRUCKERS!

  • Dec 1, 2021

Cox Automotive steals data from every auto transport carrier, broker and dealership. They data harvest account information despite terms and conditions on their websites. They will steal the life blood of your business - your customer database.

I would be afraid to work for Cox Automotive. I would be afraid to be in the Steve Rowley family. Every trucker out there wants a piece of this guy. He just pulled the biggest scam on the auto transport industry with their theft of 10 years plus worth of data to thousands of accounts that paid for cloud server services on the Cox website. This is outright theft. Don't screw with peoples paycheck Steve. It will come back to haunt you.

Watch the boycotts of every business even remotely associated with the Cox Family of companies. You are screwed Steve Rowley. Play games like you do and watch what heppens now! Truck drivers are looking for you Steve. You messed with the wrong people in the wrong industry. Warn your family. You've been warned. Don't screw with truck drivers idiot.

Hide yourself - hide your loved ones. I have spoken to many many auto transport truck drivers and they want to find you. Big time. What the f@#%k is wrong with you. Steal from truck drivers? You just started the crumbling of your whole empire jacka*s!

  • Jan 31, 2021

A dispatch load board should only have actual loads posted on the system. This is not the case with Central Dispatch (www.centraldispatch.com). Most of the loads are prospects and not actual loads ready to go. Central Dispatch is aware of this but they do nothing to prevent it. They do not punish the F Rated companies that post these "prospects". They allow fraud to occur every day on their site. It makes the site cheap and useless to us carriers that have to call out to many many of these postings before we find an actual order ready to go that is actually under contract.

Shame on Central Dispatch for knowing about this for years - yet they do nothing to stop it. Steve Rowley is the new CEO of Cox Automotive.

Steve - carriers (and I'm sure the legit brokers) hate companies that post without a contract. Sandy Schwartz was too lazy to do anything about it. Please make this a priority or cell CentralDispatch.com to somebody who will run it correctly.

Here is a link to see a picture of Steve Rowley and jacka*s Sandy Schwartz.

  • Dec 12, 2019

Hey Jack Schwartz......!!!

When you grew up did your father say "Do the worst job possible all the time" ???

It seems so. You suck. centraldispatch.com sucks because you took it over and have ruined it completely. All of your many automotive related business ventures have a serious lack of any customer service..... The dispatch board, the broker software, Manheim Auto Auctions.

Everyone I talk to wants to punch your face in and gladly take the jail time for doing it. What the hell is wrong with you? You are a total as*hole. Everything you touch turns into crap. Where the hell do you get off ripping off the carriers and the brokers in the auto transport industry.

Your software sucks and you do nothing about it. If you are going to buy out an industry because you are a rich as*hole... think about the 20,000 hard working truck drivers and auto transport companies you are screwing with your crap way of running things.

You are a total as*hole. No other word to describe you... crap face business loser! (((REDATED PER TOS)))

  • Apr 16, 2019

Over three years ago Cox Automotive takes over centraldispatch.com. What a joke. They will spend 30 million investing in some 3D imaging technology company based in sanctuary city San Francisco but they will not update the 19 year old dispatch website that screws the whole trucking industry every day thousands of times per day. Jack Schwartz is a clueless liberal over paid idiot that screws the American worker (auto transport truck drivers).

centraldispatch.com is ripe for takeover. When a sharp computer software writer builds a decent dispatch website people will run from these A-Holes at Cox Automotive. No moral compass, no commitment to the customers they serve, zero customer service and on top of all that ... when you call in with a problem that needs to be solved they tell you to go "F" yourself ..... "send in an email through the contact us link" on their site. What a joke.

I hope a an old fashion teamster kicks your un-American a*s Jack Schwartz. You communist "F"#@$%K

  • May 24, 2018

This is still true two and a half years later. Idiots that don't care about all the small business owners - truckers (owner operators that move cars).... hurting real bad because this company has no customer service, they bought the website that controls 98% of the auto transport trucking industry and they refuse to maintain it, update it, fix all the many glitches in it and they show no signs of doing anything about it any time soon either. Schwartz - the CEO - total jackass! Whatever he touches turns to crap. centraldispatch.com - F Rated as far as a website goes (19 year old software that is the worst imaginable software to work with all day long). Dispatchers and truckers are pulling their hair out over this crap software. Useless - unreliable - crap software that is in desperate need of a viable alternative that all brokers and carriers can jump over to quick. Lazy young graduates with computer software degrees can't built a simple dispatching website? Ridiculous.

Brokers pay $169.00 for Central Dispatch and $189.00 for Jracker.com. There are over 4,500 brokers that subscribe to this service. They are making 1.6 million dollars per month and they can't hire the right IT people to fix this software disaster? Lazy bum idiots at Cox Automotive. They refuse to add bandwidth, they refuse to make the website stable (crashes all the time)... they refuse to listen to their customers and what their customers are asking for... they don't ever answer their phones. They simply do not give a F#@$@#K and they will come right out and tell you so if you try to suggest changes. They don't want to hear it. This is what was posted 2 years ago and nothing has changed since. Read below..... If you are a manager or an executive at Cox Automotive Group.... you are wanted by every Auto Transport broker and carrier. We want to kick your a**. You've taken over centraldisipatch.com and Jtracker.com and now the whole Auto Transport industry is F%#$@# up. James C. Kennedy... you need to fire the IT Department and put some people in charge of fixing the Auto transport software today. It sucks. You bought a dog s*** company and now you are responcible for it. Fix it. Fire everyone there and put some people in charge who care about customer service and IT management. Watch the reviews fly. Central Dispatch and JTracker suck. The buck stops at you Moron... for buying a screwed up software deal and now fixing it right away after you took over. We are sick of it. Enough is enough.

  • May 9, 2018

Do you want to know who is the worst Chief Technology Officer in the world is? It's idiot Bryan Laderman with Cox Automotive. This idiot is suppose to be in charge of the website that all Auto Transport Truckers and Brokers and Dealerships use to move cars around this country. He has had two and a half years to implement any fixes or tweaks or even provide a total replacement for this outdated 19 year old platform. Rather than fix it... he looks out the window all day and runs and hides from any responsibility. You are an A** Bryan Laderman! Total A**. Do you realize how frustrated all the carriers and brokers are and why the company called Dealertrack sold www.centraldispatch.com to you jerks? Because they knew it was broken, knew it had tons of flaws in it and they didn't feel like fixing it. Now it has been 2.5 years and you have done absolutely nothing to stop the daily delays, outages, glitches, total flaws that don't ever work and allow carriers and brokers to work stress free.

Wouldn't that be nice. When your company causes tons of conflicts between carriers and brokers and brokers and carriers and you put a disclaimer up for all to see the moment they sign in that "YOU DON'T CARE".... you kick each and every one of your customers in the a** as you force us to resolve our own matters when they could all be solved so easily if you simply policed your own policies. Why do you allow brokers to post orders when they don't have the order. You are an a**! It's your fault that the same order can be posted 4-5-6 times frustrating the hell out of every carrier. YOU DON'T CARE! How easy is this to fix? Super easy. But you are a lazy dumb F#@$#K that just wants to drift through life doing nothing about so many fixes you could implement and help thousands of business owners run their business more productively... but NO. YOU take the cheap way out. Do nothing. Why don't you hire someone that can update carrier document packets so brokers stop asking us for certificate holder copies? You are an a**! Why don't you assign a unique code for each carrier so brokers can find us when we request a load? Because YOU DON'T GET IT! YOU ARE A PIECE OF CRAP Bryan. I hope any future employers see this and kick your application a** out the door! You are undeserving of the position you are in now and nobody should ever hire you. If you ever stood up at a truck stop and announced who you are - You wouldn't make it out the door without a hell of an a** kicking by every hard working truck driver out there. Turn in your resignation Bryan - you are way over your head idiot. Stop making excuses and walk out the door! 12,500 plus carriers and over 4,000 brokers will cheer when you are fired. 19 year old software 1) www.centraldispatch.com and 2) www.jtracker.com and you can't do anything. They suck. Are you too cheap to fix it? You are an a** for making every trucker and broker suffer on a daily basis due to Cox Automotive and YOU - Chief Technology Officer... doing NOTHING to assist your own customer. You reading this: Cox Automotive customers are paying in over $1,500,000 dollars a month (YES - per MONTH) for these two websites. Programmers... design a website that will allow brokers and carriers to smoothly conduct business and you could be building two sites that will quickly make you a billionaire! What's the problem. Too lazy when you get out of college to seek a job? Start your own company? Why doesn't Cox Automotive have one decent competitor? Every one of Cox customers will jump in a heart beat away from these two sites if given something even comparable - doesn't even have to be better. It just has to work right without all the glitches and delays. More bandwidth, 1% customer service for these sites rather than ZERO customer service. 24/7 support (we only see bankers hours now). When you call in you get some dingbat that takes your comment and then throws it in the trash after you hang up. F#$%2K YOU Cox Automotive and F%#$K YOU Bryan Laderman. May you all go to hell for hurting so many hard working Americans on an hourly basis every day of the week. YOU DON'T GET IT. SELL THESE SITES TO SOMEONE WHO CARES.... SOMEONE WHO WILL FIX IT. YOU PEOPLE SUCK!!!

  • Nov 10, 2017

Cox Automotive bought Central Dispatch ... the website that effects every single independent auto transport trucker (and brokers) in the auto transport industry. The site is falling apart. They have no customer service. They raise the price and the site sucks. It doesn't work. It goes down all the time. John Dyer is a f****** idiot for not looking into this... asking questions... survey the customers... see how 99.9 percent of the accounts feel about this crappy website. What the f*** John. Wake the f*** up! I swear I would love to see some truck driver recognize you at an interstate rest stop and just kick your a** for what you are not doing to improve this site. You don't give a s*** what your customers think. Where the hell are the computer programmers that are graduating from college that can't find a job? Build a website for the auto transport industry... take it over from these a****** son of a b**** people that could care less about us truck drivers. When I reach out to them for assistance or to point out the glitches I am told to shut up or they will kick me off the site. Nice attitude as******. John - keep looking over your shoulders if you are going to treat 12,000 truck drivers like s***. You are playing a dangerous game f****** with our industry. Oh yeah.... are you an investor? You looking to buy this site.... it's ripe for take over. It's not worth s*** for this reason. If you do take it over you better d**n fix it or the whole industry is ready to file a class action lawsuit through the U.S. Attorney General. This is b******* what this site has done to our industry. No customer service. Price increases with less service, less features, less accuracy, less synchronization. Never fix any glitches - just make us suffer with it. Put a new look to the site and actually make it worse - 10 times worse. Never ask carriers what we think.. just shove s*** down our throats. F*** you John Dyer. Eat s*** (((VIOLATES TOS))). You are the problem with this country. You are a total a******! How do you look in the mirror idiot?

  • Oct 5, 2015

Has anyone warned Cox Automotive that Dealertrack Technologies is one of the most corrupt companies in all of America? Has anyone warned David Doolittle that they are making a 4 billion dollar mistake buying this company that has falsely represented their software in every way shape and form possible. Has Cox Automotive taken anytime to review the software they are buying? Have they called a few clients of Dealertrack to see how they feel about Dealertrack? The answer to that question is a big fat NO! If they did they wouldn't be considering a purchase of such crap software. They wouldn't want to inherit thousands of customers (dealerships, auto transporters - brokers and carriers).... the people who pay Dealertrack..... because if they did they would have found out that Dealertrack software doesn't work! Tons of errors in the code... tons of pissed off clients because of those errors... out dated servers that can't keep up with the growing demand... no customer service... no care at all about those customers who feed their hard earned dollars to Dealertrack hoping someday they will make the improvements necessary (but they never come). Cox Automotive - wake up... smell the coffee... you just got ripped off by Dealertrack Technologies. Have you not found the negative reviews about Dealertrack? They put more software writers on improving their on line reputation than they do on fixing all the faults with their software. Dumb!!! This is from all the carriers and brokers pissed off that someone else hasn't started a dispatch board website that can fix the auto transport industry from all the corruption that goes on through the Dealertrack website that refuses to enforce any rules or regulations that would easily resolve most of the industries major issues. F U Dealertrack... and how dumb are you Cox to pay 4 billion for a crap product? You are an idiot David Doolittle. You have the perfect last name. Dealertrack owned Central Dispatch and Jtracker for a year and a half and they have done little to nothing to fix or improve it. More negative has come out of their acquisition than anything positive.

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