RUN I REPEAT DO NOT GO TO THE DEALERSHIP BEWARE !!!
I originally went to the dealership in Covina on June 2020. There service center is completely chaos and they do not know what they're doing their service managers name is Conrad. He is a complete joke with no spine. I brought my car fir service my car was having a boost problem and after I picked up my car up from the dealership after I paid them $500 They sent me on my way knowing that I had a really about oil leak in my car once I got on the freeway I was literally only 2 miles from the dealership and my car belt broke in the car and ruined my engine. Mind you the engine was fine until that happened.
My car was towed to the dealership and sat as I looked for a used engine. In about a week I had a engine delivered to the dealership. They had my car several weeks. I was very patient. I finally pick my car up and my car was not running properly.
Again I called Conrad and he delivered me a loaner car and picked up my vehicle 2 days after I picked my car from the dealership.
He kept my car for 30 days at the dealership and I finally got my car back in August then again 2 days later I called him again now the water pump the dealership replaced with a new one was leaking and I half small amounts of oil coming out from the seal from the top if the engine. Talk about a sloppy service department.
Attach you will see pictures of my engine that they just put in at the dealership that has oil spilling from the top of it and they also put in my water pump and that is also linking.
Today I called their to the dealership to let them know that I needed to immediately get a loaner car and have them pick up my car it has major problems the oil is coming out profusely. After I got put in hold 10 times Instead I get a call back from the service manager letting me know that they will no longer service my car after I paid them to $2300.00 to put the engine in my car. The warranty is for 6,000 miles or 6 months which the car clearly has not reached.
This dealership is now owned by Ontario VW. At the time if that was the case I'd of not of come here. The transition happened after the work was paid for.
When the service was done to my vehicle it was owned by Greg and now its owned by Ontario Vw. I choose not to go to Ontario to get the work done after I've purchased 3 cars from them and I choose not do business with.
Run don't walk run they will scam you and not uphold there warranty. I'll see them in court. I also disputed my charge thankfully I paid it on my credit card.
These thieves.....pm me if you have to have a witness attest to anything.
Covina Volkswagen Reviews
RUN I REPEAT DO NOT GO TO THE DEALERSHIP BEWARE !!!
I originally went to the dealership in Covina on June 2020. There service center is completely chaos and they do not know what they're doing their service managers name is Conrad. He is a complete joke with no spine. I brought my car fir service my car was having a boost problem and after I picked up my car up from the dealership after I paid them $500 They sent me on my way knowing that I had a really about oil leak in my car once I got on the freeway I was literally only 2 miles from the dealership and my car belt broke in the car and ruined my engine. Mind you the engine was fine until that happened.
My car was towed to the dealership and sat as I looked for a used engine. In about a week I had a engine delivered to the dealership. They had my car several weeks. I was very patient. I finally pick my car up and my car was not running properly.
Again I called Conrad and he delivered me a loaner car and picked up my vehicle 2 days after I picked my car from the dealership.
He kept my car for 30 days at the dealership and I finally got my car back in August then again 2 days later I called him again now the water pump the dealership replaced with a new one was leaking and I half small amounts of oil coming out from the seal from the top if the engine. Talk about a sloppy service department.
Attach you will see pictures of my engine that they just put in at the dealership that has oil spilling from the top of it and they also put in my water pump and that is also linking.
Today I called their to the dealership to let them know that I needed to immediately get a loaner car and have them pick up my car it has major problems the oil is coming out profusely. After I got put in hold 10 times Instead I get a call back from the service manager letting me know that they will no longer service my car after I paid them to $2300.00 to put the engine in my car. The warranty is for 6,000 miles or 6 months which the car clearly has not reached.
This dealership is now owned by Ontario VW. At the time if that was the case I'd of not of come here. The transition happened after the work was paid for.
When the service was done to my vehicle it was owned by Greg and now its owned by Ontario Vw. I choose not to go to Ontario to get the work done after I've purchased 3 cars from them and I choose not do business with.
Run don't walk run they will scam you and not uphold there warranty. I'll see them in court. I also disputed my charge thankfully I paid it on my credit card.
These thieves.....pm me if you have to have a witness attest to anything.