bought a new house in jan of 2017 everything was set up for escrow at closing. in april of 2017 i get a letter saying my house payment is going to double because of an escrow shortage. after a month of digging on my part, they didnt lift a finger, i found out they requested the tax information from a different property and applies it to my escrow account. these taxes were $4500 more than my taxes. they paid someone else taxes and then claimed i owed them the money. even after i finally got them to admit the mistake they still would not correct my account, i ended up having to do all the work to get them the money back that they paid before they would credit my account back. this issue was in no way my fault but it did not matter to these people one bit, they literally almost cost me my house.
fast forward to jan 2018. now they are late paying my mortgage insurance from my escrow. i called and finnaly got someone on the phone and once again told them exactly how to fix the problem. the woman on the phone from their corporate office in houston tx assured me that everything was taken care of. today is jan 22 and today i got a notice of cancellation for my homeowners policy and also a letter from cornerstone home lending stating that my insurance policy has lapsed and they are going to purchase insurance for me at a much higher rate. unbelievable
just in case you are wondering i have never been late on a house payment in my life, my payments to cornerstone are set up as automatic draft. if you see that cornerstone is going to be your financer do everything in your power to get away from these people
Cornerstone Home Lending, Inc. Reviews
bought a new house in jan of 2017 everything was set up for escrow at closing. in april of 2017 i get a letter saying my house payment is going to double because of an escrow shortage. after a month of digging on my part, they didnt lift a finger, i found out they requested the tax information from a different property and applies it to my escrow account. these taxes were $4500 more than my taxes. they paid someone else taxes and then claimed i owed them the money. even after i finally got them to admit the mistake they still would not correct my account, i ended up having to do all the work to get them the money back that they paid before they would credit my account back. this issue was in no way my fault but it did not matter to these people one bit, they literally almost cost me my house.
fast forward to jan 2018. now they are late paying my mortgage insurance from my escrow. i called and finnaly got someone on the phone and once again told them exactly how to fix the problem. the woman on the phone from their corporate office in houston tx assured me that everything was taken care of. today is jan 22 and today i got a notice of cancellation for my homeowners policy and also a letter from cornerstone home lending stating that my insurance policy has lapsed and they are going to purchase insurance for me at a much higher rate. unbelievable
just in case you are wondering i have never been late on a house payment in my life, my payments to cornerstone are set up as automatic draft. if you see that cornerstone is going to be your financer do everything in your power to get away from these people