Copart Jeremy Joseph Spencer Long Ernie Carrasco Billy Lawton Jay Adair I bought a mercedes benz 2013 with 83,000 miles and on there page it read no engine damage. Got the car wouldn't start and after week finally got car to start and its been hell ever since. The car was haveing problems so I took the car to 3 different shops and after another 2k in fixs I was told the engine is bad. I tried to call in and discuss but since this is something they do all the time there rep was rude and not wanting to discuss. This company has a long history of misleading there customers and useing there terms and condition to get away with it. I will start a new page for all these customers so we can gather our complaints and start litigation to end this fraudualt business. If you have been mislead by copart and there bad business tatics please email me I will forward your info to my attorney. [email protected].
I won an auction of a car with lot # 27195878 at Copart Brighton co.The advert claimed to have keys but driving from Wichita Ks with a rented car with the hope of driving the car back home.The first shock was a policy of copart in that location that you can't drive a car you won from their lot,as only a trucker is permitted to load and tow your car out of the lot.When they brought out my car to have it loaded on the truck the driver couldn't find the keys ,when I asked the worker and manager they told me it was my responsibility to come inspect the car,this is ridiculous as the advert claimed, Keys: Yes and secondly it was suppose to be run and drive.The manager told me to find a dealer to make me a key.This is gross irresponsibility,never in my life heard a manager go so low.Even thou she will not speak on video i recorded some of her bizarre responses to my questions.
Take a look at the pic of the advert and when the car was brought out.
At the end of the day I drove back home and lost $700.( $400 for them to relist the car for sale again)
We are formally writing a complaint in regards to auction lot# 49972037. This vehicle is not remotely close to as advertised. We have been buying and selling repairable for a long time and this is the FIRST time we have had to make a complaint. This is not an indictment of Auto Auction Mall and its staff. Peter has always been helpful and professional. I am going to start by describing the vehicle as it was pictured in the ad. Followed by our view and then what we found upon arrival.
The Auction:
This Auction was labeled as “2015 Audi A3 Premium” The ad states the Primary Damage as “Water/Flood” and Secondary Damage as “Undercarriage”. However only one picture to depict the damage to the secondary damage. Listing nothing about mechanical damage, collision or missing keys.
Pictures for the Auction provided by Copart as follows-
First picture in the ad is the main picture.
Passenger door looks clean, passenger rear door looks good, fender looks good, and headlights and bumper look good. Everyone looking at this would presume the bumper, radiator, fan shroud, ac condenser and headlights are good. Perfect for flood damage parts right? Any buyer would look at this and be interested for all the other parts. Such as engine, transmission, suspension, exhaust, bumpers, rebar, radiator, abs system, wheels, drive shaft, rear differential, quarter panels, doors, fenders, airbags, moon roof and on and on….
Second picture we see Front Driver side angle picture. Hood looks lifted, fender and both driver side doors look damaged. We are ok with that we are being informed with pictures what to expect.
We move on to picture #3. Which is the Rear driver side picture. We notice quarter panel looks good and rear bumper looks good. The tail lights and trunk lid look good. We see the tale pipes intact.
Now onto picture #4 which was the passenger rear angle picture. The rear quarter and door both look good.
The picture #5 is a front interior picture and that looks good. No apparent rips and everything looks intact.
Picture #6 is the rear seats and these also look good.
This picture we call #7 is the ONLY picture of engine compartment that only shows angled view of top the engine. We think from that view it is missing cover or someone messed with it to try and get the motor running as its labeled a flood. Checking cylinders.
Picture #8 shows the display working. (Awesome for a flood vehicle) Since you don’t normally plan on the electronics to work depending on the amount of water.
This picture we call #9 is the ONLY picture of the damage to undercarriage… only shows the cradle has a crack. Not a big deal probably a couple hundred dollars.
Door Jam – date of manufacture.
Purchase of the Vehicle:
We decided to purchase this vehicle. Purchase Price was $6000 Buy It Now. Our fees including our wire transfer to Auto Auction Mall totaled $1385 ($45 was our wire fee at Huntington). Finally we had to pay for shipping which was $1200 COD.
A week goes by and the Shipping provider calls to schedule a time. They stated Friday or Saturday. Friday comes along and we receive a call from the driver. He stated he would be there in a few hours and asked how we were planning to get the vehicle off the top of the carrier. I replied we likely need to pop it out of gear underneath and steer it down. The driver proceeded to tell me it does not steer, there is no drive train and no brakes. He also stated he did not get a key. We were taken back by this statement and replied to please bring it and we will find a way to get it off.
The driver shows up as promised during the time period he confirmed. We proceed to look underneath and to our disbelief sure enough the drive shaft and rear differential are gone. The drive shaft axel for the front passenger side is gone. We also see rear brake line cut and the catalytic converter, down pipes and exhaust from engine to the muffler are gone. We see the crack in the cradle as pictured but a few inches to the right we see a bottom corner of engine gone and cracked off. Immediately we start to think this isn’t the right car. No Keys? Its says S3 not A3. The auction by Copart shows nothing of the sort missing or damaged. Read that it was primarily Water/Flood damage and undercarriage. We thought why would they not picture this stuff dismantled or missing? It was more obvious about drive train, drive shaft and exhaust missing then the cradle damage. There is no way this can be overlooked. One picture does not begin to describe this and it is not caused by accident. The entire manifold, catalytic converter, drive shaft and rear differential are missing? If it was because of an accident the muffler and other things around those items would have been mangled. Not to mention the items we just mentioned are mounted UP IN under carriage not hanging lower then any other item including muffler which is lowest. This ad is not as advertised to say the least and we still have plenty more to make our point.
Finally we get the car off the hauler and we want to find the keys. We check the glove box and find the MMI system has been destroyed. (No keys in glove box) We continue to search under the seats and center console. We look in the sun visor and find documents and a title. We find the title and the auction documents are for a company know as(EXCLUSIVE AUTO DISMANTLING) that DISMANTLES CARS!!!!! WOW! This is shady and now we are very upset. Also attached is a receipt for a used front bumper cover. Now we need to look under the front and open the hood. The hood latch and cable are missing. Hmmm why would a dismantling company remove that and why would they put a bumper cover on a car that is water flood damage? Unless you are trying to put lipstick on a pig and cover something up. Hoping no pictures from inside the engine compartment would be in the auction. This would explain why the tail pipes were left for appearance and the bumper cover was purchased used. We finally get the hood open. IMMEDIATELY you can see the bumper rebar, radiator, radiator support, fan shroud, ac condenser are missing. THIS IS IMPOSSIBLE TO MISS! Whoever took these pictures for the auction purposely covered up this and took that far angle shot. Not to mention the undercarriage photo is obvious because the missing items we noted above are easier to notice then the cracked support. We keep inspecting the engine compartment. We find several easy to see items missing like ABS module, fuel rails, injectors, exhaust manifold, down pipes, heater core lines, main engine wiring assembly cut off. We see the ballasts and wiring for both headlights are removed. We decide to remove the cowel cover in the engine compartment and of course the wiper motor and wiper transmission is removed.
Now we start inspection of the exterior and missing other issues. The hood is more damaged then pictured. That wasn’t as much a big deal because we see it was lifted up in picture and had figured we might have to replace it. The passenger side rear door has a big dent and this is not in the picture. We removed the front right tire since that is the one missing a axel and we find that suspension is different.
I purchased a 2013 damaged Audi S5 at Copart - Los Angles auto auction. I extensively looked through photos of the car and by the photos it appeared the car was easily repairable with new parts and time. After receiving the car I found that many other parts were stripped off the car (not surprising), but the big find was that the extent of the impact had been hidden (covered up). The car had a bumper with minimal damage installed on the car as well as minimally damaged headlight shells (all bulbs & ballasts were stripped from the headlamps) to make the car appear that the original damage was much less than actual. It wasn't until I started removing these parts that the actual damage hidden underneath could be found.
This was my second purchase with copart.I should have learned after first vehicle had more damage than pictured or described. This was a 2009 Toyota Tundra described as VANDALISM and Secondary Damage: MECHANICAL. The problem is after getting it home I found there was no oil drain plug. The engine was clean and apparently power washed until I replaced oil plug and tried to add oil and it came out of both sides of engine and now all over garage floor.A destroyed engine would have been known by seller and truck should have been sold as bad engine not just mechanical since apparently the vandalism was removing oil plug and engine run without oil. I expect them to put this on New Hampshire Insurance company {title holder} saying they weren't told it was being sold as salvage because engine was destroyed. Basically we now have a bank loan on an insured lawn ornament.
I wonder if anybody is doing a class action lawsuit against Copart.
This National car auction site has sold this summer thousands of vehicles damaged by hail in Colorado. They are still doing it now. Almost all of them were sold as “Clean Title”. That makes a huge difference in price. I purchase three of them for me and my family. I know of others who have done the same.
When the title was generated in Oregon it was branded Totaled. The insurance companies selling the cars thru Copart branded the title.
Out of 6 cars I know from people around me, only one came as advertised, Clean Title. The rest came as Salvage, Reconstructed or Totaled.
I cannot believe there are not thousands of people ripped off, and I wonder if anybody is doing a class action lawsuit.
Would not accept internet bids today by some customers, as a result they sold an untold amount of vehicles for far below their value. this scams the insurance companies and consumer businesses. they said they know of the problem and they said it would work better in the future... only out of country buyers could live bid for a while. they were getting cars for 10% of their value. all Brandi with Copart could say was woops. They were all no reserve vehicles!
Because this guy gets pissed off and gets a for the customers of copart because we stand up to him and dont let him walk all over us - as he does with the people that work for him (i only say this because csr and other employees make remarks of him being a monster and a bully) he decides to shut down our membership without a plausable reason - this guy is a bully and the company COPART itself as a whole is terrible because of there lack of customer service and negate of backing a customer! morally wrong on so many levels!I CANT BELIVE THAT THEY ARE ABLE TO STILL BE IN BUSINESS - the stories i could tell you about the lies and misrepresentation of vehicles could forver go on and on. BE WARNED - DO NOT DO BUSINESS WITH COPART!!!!
I Bought a 2003 Honda Odyssey from Copart. The mileage was mentioned 64xxx(Actual).Where as when a CARFAX is ran(customer wanted to buy a car) it came out to be 115xxx miles which is as twice what mentioned. When spoke to the GM- Keely Steele, she said to send the CARFAX, I send her the CARFAX. Ms. Keely said that the memeber protection act at copart does not allow them to do anything about it!!! whereas the member protection says:
The odometer reading for vehicles less than 10 years old is accurately documented within 1,000 miles on vehicle ownership documents.
Also it said the following:
In the event any of the conditions above are not met, Copart will refund the purchase price and all buyer’s fees, subject to the limitations below.
I will take legal action against them and if needed will involve media -Youtube etc
Copart sold me a clean Canadian title car. I went to register the car in Virginia and found out it was not properly imported and subject to seizure by customs. Copart said no problem they would register it and to send back the Canadian paper work. Copart then sent me a salvage vehicle title. Copart replied with a statement that I should've known the title would've got salvage due to the repair column estimate in their auction screen. I have bought tons of clean title cars from them with repairs estimates higher then the value of the cars (blown motors/transmissions/body) from copart and never had a problem with them. The one time I trust them with a foreign title I get swindle. We could go through their website for hours showing clean title with repairs higher. Bottom line is they advertise to the public having over 17000 clean title cars in auction. I paid 50 dollars to Experian title check to confirm what copart was representing.
Copart made a mistake in the paper work process and refuses to take responsibility for it. You cannot go around selling a car as a clean title and then pull this. I foolishly trusted them because of their size and previously represented cars. I will never touch a foreign title again. Please help me get some resolution or I will have to reengage my nc law firm Davis and Hubert in Mebane.
Point blank they represented the car as clean title I had no idea the car would have to have been brought into US safety standards along with import taxes paid. I was a being a nice guy and let copart try to save themselves 4500 from properly importing the car and bringing it into US safety compliance and this is how they treat me. Federal law states you cannot sell someone a car without properly importing it and is a federal crime to sell a car this way ,coparts response to this is they said they didn't import the car. Doesn't matter who or what imported the car bottom line is they represented the car and should have done their due diligence which I believe they did and that's why it was sold to me with a Canadian title because customs stated my car and about 10 others are a rare breed of cars made just for the Canadian market and really expensive to convert to us safety standards. Please help!!
Copart, Inc. Reviews
Copart Jeremy Joseph Spencer Long Ernie Carrasco Billy Lawton Jay Adair I bought a mercedes benz 2013 with 83,000 miles and on there page it read no engine damage. Got the car wouldn't start and after week finally got car to start and its been hell ever since. The car was haveing problems so I took the car to 3 different shops and after another 2k in fixs I was told the engine is bad. I tried to call in and discuss but since this is something they do all the time there rep was rude and not wanting to discuss. This company has a long history of misleading there customers and useing there terms and condition to get away with it. I will start a new page for all these customers so we can gather our complaints and start litigation to end this fraudualt business. If you have been mislead by copart and there bad business tatics please email me I will forward your info to my attorney. [email protected].
I won an auction of a car with lot # 27195878 at Copart Brighton co.The advert claimed to have keys but driving from Wichita Ks with a rented car with the hope of driving the car back home.The first shock was a policy of copart in that location that you can't drive a car you won from their lot,as only a trucker is permitted to load and tow your car out of the lot.When they brought out my car to have it loaded on the truck the driver couldn't find the keys ,when I asked the worker and manager they told me it was my responsibility to come inspect the car,this is ridiculous as the advert claimed, Keys: Yes and secondly it was suppose to be run and drive.The manager told me to find a dealer to make me a key.This is gross irresponsibility,never in my life heard a manager go so low.Even thou she will not speak on video i recorded some of her bizarre responses to my questions.
Take a look at the pic of the advert and when the car was brought out.
At the end of the day I drove back home and lost $700.( $400 for them to relist the car for sale again)
We are formally writing a complaint in regards to auction lot# 49972037. This vehicle is not remotely close to as advertised. We have been buying and selling repairable for a long time and this is the FIRST time we have had to make a complaint. This is not an indictment of Auto Auction Mall and its staff. Peter has always been helpful and professional. I am going to start by describing the vehicle as it was pictured in the ad. Followed by our view and then what we found upon arrival.
The Auction:
This Auction was labeled as “2015 Audi A3 Premium” The ad states the Primary Damage as “Water/Flood” and Secondary Damage as “Undercarriage”. However only one picture to depict the damage to the secondary damage. Listing nothing about mechanical damage, collision or missing keys.
Pictures for the Auction provided by Copart as follows-
First picture in the ad is the main picture.
Passenger door looks clean, passenger rear door looks good, fender looks good, and headlights and bumper look good. Everyone looking at this would presume the bumper, radiator, fan shroud, ac condenser and headlights are good. Perfect for flood damage parts right? Any buyer would look at this and be interested for all the other parts. Such as engine, transmission, suspension, exhaust, bumpers, rebar, radiator, abs system, wheels, drive shaft, rear differential, quarter panels, doors, fenders, airbags, moon roof and on and on….
Second picture we see Front Driver side angle picture. Hood looks lifted, fender and both driver side doors look damaged. We are ok with that we are being informed with pictures what to expect.
We move on to picture #3. Which is the Rear driver side picture. We notice quarter panel looks good and rear bumper looks good. The tail lights and trunk lid look good. We see the tale pipes intact.
Now onto picture #4 which was the passenger rear angle picture. The rear quarter and door both look good.
The picture #5 is a front interior picture and that looks good. No apparent rips and everything looks intact.
Picture #6 is the rear seats and these also look good.
This picture we call #7 is the ONLY picture of engine compartment that only shows angled view of top the engine. We think from that view it is missing cover or someone messed with it to try and get the motor running as its labeled a flood. Checking cylinders.
Picture #8 shows the display working. (Awesome for a flood vehicle) Since you don’t normally plan on the electronics to work depending on the amount of water.
This picture we call #9 is the ONLY picture of the damage to undercarriage… only shows the cradle has a crack. Not a big deal probably a couple hundred dollars.
Door Jam – date of manufacture.
Purchase of the Vehicle:
We decided to purchase this vehicle. Purchase Price was $6000 Buy It Now. Our fees including our wire transfer to Auto Auction Mall totaled $1385 ($45 was our wire fee at Huntington). Finally we had to pay for shipping which was $1200 COD.
A week goes by and the Shipping provider calls to schedule a time. They stated Friday or Saturday. Friday comes along and we receive a call from the driver. He stated he would be there in a few hours and asked how we were planning to get the vehicle off the top of the carrier. I replied we likely need to pop it out of gear underneath and steer it down. The driver proceeded to tell me it does not steer, there is no drive train and no brakes. He also stated he did not get a key. We were taken back by this statement and replied to please bring it and we will find a way to get it off.
The driver shows up as promised during the time period he confirmed. We proceed to look underneath and to our disbelief sure enough the drive shaft and rear differential are gone. The drive shaft axel for the front passenger side is gone. We also see rear brake line cut and the catalytic converter, down pipes and exhaust from engine to the muffler are gone. We see the crack in the cradle as pictured but a few inches to the right we see a bottom corner of engine gone and cracked off. Immediately we start to think this isn’t the right car. No Keys? Its says S3 not A3. The auction by Copart shows nothing of the sort missing or damaged. Read that it was primarily Water/Flood damage and undercarriage. We thought why would they not picture this stuff dismantled or missing? It was more obvious about drive train, drive shaft and exhaust missing then the cradle damage. There is no way this can be overlooked. One picture does not begin to describe this and it is not caused by accident. The entire manifold, catalytic converter, drive shaft and rear differential are missing? If it was because of an accident the muffler and other things around those items would have been mangled. Not to mention the items we just mentioned are mounted UP IN under carriage not hanging lower then any other item including muffler which is lowest. This ad is not as advertised to say the least and we still have plenty more to make our point.
Finally we get the car off the hauler and we want to find the keys. We check the glove box and find the MMI system has been destroyed. (No keys in glove box) We continue to search under the seats and center console. We look in the sun visor and find documents and a title. We find the title and the auction documents are for a company know as(EXCLUSIVE AUTO DISMANTLING) that DISMANTLES CARS!!!!! WOW! This is shady and now we are very upset. Also attached is a receipt for a used front bumper cover. Now we need to look under the front and open the hood. The hood latch and cable are missing. Hmmm why would a dismantling company remove that and why would they put a bumper cover on a car that is water flood damage? Unless you are trying to put lipstick on a pig and cover something up. Hoping no pictures from inside the engine compartment would be in the auction. This would explain why the tail pipes were left for appearance and the bumper cover was purchased used. We finally get the hood open. IMMEDIATELY you can see the bumper rebar, radiator, radiator support, fan shroud, ac condenser are missing. THIS IS IMPOSSIBLE TO MISS! Whoever took these pictures for the auction purposely covered up this and took that far angle shot. Not to mention the undercarriage photo is obvious because the missing items we noted above are easier to notice then the cracked support. We keep inspecting the engine compartment. We find several easy to see items missing like ABS module, fuel rails, injectors, exhaust manifold, down pipes, heater core lines, main engine wiring assembly cut off. We see the ballasts and wiring for both headlights are removed. We decide to remove the cowel cover in the engine compartment and of course the wiper motor and wiper transmission is removed.
Now we start inspection of the exterior and missing other issues. The hood is more damaged then pictured. That wasn’t as much a big deal because we see it was lifted up in picture and had figured we might have to replace it. The passenger side rear door has a big dent and this is not in the picture. We removed the front right tire since that is the one missing a axel and we find that suspension is different.
I purchased a 2013 damaged Audi S5 at Copart - Los Angles auto auction. I extensively looked through photos of the car and by the photos it appeared the car was easily repairable with new parts and time. After receiving the car I found that many other parts were stripped off the car (not surprising), but the big find was that the extent of the impact had been hidden (covered up). The car had a bumper with minimal damage installed on the car as well as minimally damaged headlight shells (all bulbs & ballasts were stripped from the headlamps) to make the car appear that the original damage was much less than actual. It wasn't until I started removing these parts that the actual damage hidden underneath could be found.
This was my second purchase with copart.I should have learned after first vehicle had more damage than pictured or described. This was a 2009 Toyota Tundra described as VANDALISM and Secondary Damage: MECHANICAL. The problem is after getting it home I found there was no oil drain plug. The engine was clean and apparently power washed until I replaced oil plug and tried to add oil and it came out of both sides of engine and now all over garage floor.A destroyed engine would have been known by seller and truck should have been sold as bad engine not just mechanical since apparently the vandalism was removing oil plug and engine run without oil. I expect them to put this on New Hampshire Insurance company {title holder} saying they weren't told it was being sold as salvage because engine was destroyed. Basically we now have a bank loan on an insured lawn ornament.
I wonder if anybody is doing a class action lawsuit against Copart.
This National car auction site has sold this summer thousands of vehicles damaged by hail in Colorado. They are still doing it now. Almost all of them were sold as “Clean Title”. That makes a huge difference in price. I purchase three of them for me and my family. I know of others who have done the same.
When the title was generated in Oregon it was branded Totaled. The insurance companies selling the cars thru Copart branded the title.
Out of 6 cars I know from people around me, only one came as advertised, Clean Title. The rest came as Salvage, Reconstructed or Totaled.
I cannot believe there are not thousands of people ripped off, and I wonder if anybody is doing a class action lawsuit.
Would not accept internet bids today by some customers, as a result they sold an untold amount of vehicles for far below their value. this scams the insurance companies and consumer businesses. they said they know of the problem and they said it would work better in the future... only out of country buyers could live bid for a while. they were getting cars for 10% of their value. all Brandi with Copart could say was woops. They were all no reserve vehicles!
Attention Shoppers!!! Audi 2011 VIN# WAURVAFDXBN025192 has bad motor but on the aouction is listed as running.
In my opinion motor is locked (overheated) and has evidence of mix of oil and antifreze in engine.
Because this guy gets pissed off and gets a for the customers of copart because we stand up to him and dont let him walk all over us - as he does with the people that work for him (i only say this because csr and other employees make remarks of him being a monster and a bully) he decides to shut down our membership without a plausable reason - this guy is a bully and the company COPART itself as a whole is terrible because of there lack of customer service and negate of backing a customer! morally wrong on so many levels!I CANT BELIVE THAT THEY ARE ABLE TO STILL BE IN BUSINESS - the stories i could tell you about the lies and misrepresentation of vehicles could forver go on and on. BE WARNED - DO NOT DO BUSINESS WITH COPART!!!!
Subject: ODOMETER FRAUD FROM COPART
I Bought a 2003 Honda Odyssey from Copart. The mileage was mentioned 64xxx(Actual).Where as when a CARFAX is ran(customer wanted to buy a car) it came out to be 115xxx miles which is as twice what mentioned. When spoke to the GM- Keely Steele, she said to send the CARFAX, I send her the CARFAX. Ms. Keely said that the memeber protection act at copart does not allow them to do anything about it!!! whereas the member protection says:
The odometer reading for vehicles less than 10 years old is accurately documented within 1,000 miles on vehicle ownership documents.
Also it said the following:
In the event any of the conditions above are not met, Copart will refund the purchase price and all buyer’s fees, subject to the limitations below.
I will take legal action against them and if needed will involve media -Youtube etc
unless this matter is resolved.
Copart sold me a clean Canadian title car. I went to register the car in Virginia and found out it was not properly imported and subject to seizure by customs. Copart said no problem they would register it and to send back the Canadian paper work. Copart then sent me a salvage vehicle title. Copart replied with a statement that I should've known the title would've got salvage due to the repair column estimate in their auction screen. I have bought tons of clean title cars from them with repairs estimates higher then the value of the cars (blown motors/transmissions/body) from copart and never had a problem with them. The one time I trust them with a foreign title I get swindle. We could go through their website for hours showing clean title with repairs higher. Bottom line is they advertise to the public having over 17000 clean title cars in auction. I paid 50 dollars to Experian title check to confirm what copart was representing.
Copart made a mistake in the paper work process and refuses to take responsibility for it. You cannot go around selling a car as a clean title and then pull this. I foolishly trusted them because of their size and previously represented cars. I will never touch a foreign title again. Please help me get some resolution or I will have to reengage my nc law firm Davis and Hubert in Mebane.
Point blank they represented the car as clean title I had no idea the car would have to have been brought into US safety standards along with import taxes paid. I was a being a nice guy and let copart try to save themselves 4500 from properly importing the car and bringing it into US safety compliance and this is how they treat me. Federal law states you cannot sell someone a car without properly importing it and is a federal crime to sell a car this way ,coparts response to this is they said they didn't import the car. Doesn't matter who or what imported the car bottom line is they represented the car and should have done their due diligence which I believe they did and that's why it was sold to me with a Canadian title because customs stated my car and about 10 others are a rare breed of cars made just for the Canadian market and really expensive to convert to us safety standards. Please help!!