Cook's Air Conditioning & Heating Specialist Reviews
Oct 30, 2015
August 31, 2015 I called Cook's Heating and Air Conditioning in Lake City, Florida. A service technician came out and assesed my home AC system would require approx. $1K to repair. I was required to pay $529.00 up front to order the parts with an additional $509.00 due upon completion. I was told it would it would take 7-10 days to receive the parts.
After 10 days I called and was told the parts had not been received. Another week, same story. The third week, still no parts. I was told at that time, the parts had never been ordered. So I cancelled the work order.
At that time I requested and was told I would be refunded $444.00. That would be for the $529.00 I had written and Cook's had cashed, minus an $85.00 service charge for the one visit I received on August 31, 2015.
Every week after that I called inquiring about the refund and was given the same "story": "It is being processed". It has now been two months and I still have not received a refund. Last week I filed a complaint with the Northeast Florida Better Business Bureau and Cook's has not responded.
Cook's is not a small company, with offices located throughout northeast Florida. I don't know how they are connected but my complaint is with the one in Lake City, Florida.
I found Cook's on the internet as I am fairly new to my present location, strictly going by several "postive" reviews online. However, I have now discovered Cook's has a history of dirty dealing with customers.
Cook's performed no work on my home AC other than an intial inspection. Repeated phone calls and emails have led nowhere.
I am a senior citizen living on a fixed income (Social Security) and can ill afford to have almost $450.00 "stolen" from me. All I want is the refund of $444.00 that I paid for services never rendered.
Cook's Air Conditioning & Heating Specialist Reviews
August 31, 2015 I called Cook's Heating and Air Conditioning in Lake City, Florida. A service technician came out and assesed my home AC system would require approx. $1K to repair. I was required to pay $529.00 up front to order the parts with an additional $509.00 due upon completion. I was told it would it would take 7-10 days to receive the parts.
After 10 days I called and was told the parts had not been received. Another week, same story. The third week, still no parts. I was told at that time, the parts had never been ordered. So I cancelled the work order.
At that time I requested and was told I would be refunded $444.00. That would be for the $529.00 I had written and Cook's had cashed, minus an $85.00 service charge for the one visit I received on August 31, 2015.
Every week after that I called inquiring about the refund and was given the same "story": "It is being processed". It has now been two months and I still have not received a refund. Last week I filed a complaint with the Northeast Florida Better Business Bureau and Cook's has not responded.
Cook's is not a small company, with offices located throughout northeast Florida. I don't know how they are connected but my complaint is with the one in Lake City, Florida.
I found Cook's on the internet as I am fairly new to my present location, strictly going by several "postive" reviews online. However, I have now discovered Cook's has a history of dirty dealing with customers.
Cook's performed no work on my home AC other than an intial inspection. Repeated phone calls and emails have led nowhere.
I am a senior citizen living on a fixed income (Social Security) and can ill afford to have almost $450.00 "stolen" from me. All I want is the refund of $444.00 that I paid for services never rendered.