I have a claim with CPS for my LG Gas Range Model LG LSG4513ST. I was required by CPS to pay a $99 deductible based on the MSRP to get the claim started, I was not previously informed of any such requirement and the warranty does not indicate any payment to initiate a claim.
After two trips by a Service Advisor to try to fix the Gas Range and being told that the part needed to repair the Gas Range was no longer available I then received two emails from CPS in August stating and re-stating that a settlement offer has been initiated.
The warranty does not speak to reimbursement, or in this case partial reimbursement, only repair or replacement. The settlement offer was 32% of the MSRP. I sent an email to CPS stating that I rejected the settlement offer, together with the reasons for the rejection. I then had had a phone call with a customer service representative regarding the claim.
The Customer Service Rep (CSR) told me that the settlement offer was based on the purchase price of the LG Gas Range less the amount of money spent to remedy the issue with the Gas Range. Again, the warranty does not speak to reimbursement and also does not speak to subtracting any amounts from reimbursement in a settlement offer.
The warranty speaks to repair or replacement. My position is reimbursement in place of replacement must then be a whole reimbursement. The CSR told me that the company’s offer was handled in a way that was in line with the warranty that came with the Gas Range, as well as the applicable laws that relate to the handling of warranty repairs.
The CSR did not state which laws apply to this claim and whether those laws are at the Federal level or are at the State level. Nonetheless, my position, did not, change, I expected full reimbursement for all costs I incurred relating to my purchase of the LG Gas Range in substitute for a whole replacement.
I also reviewed the warranty, which I received with the Gas Range, I could not find any language that corroborates the comments made by the CSR. I could also not find any laws, either at the Federal level or at the State level, that would be applicable to this warranty claim and that would corroborate the comments made by the CSR. I then asked CPS to send me:
1. Indicate on the Warranty document the specific language their CSR referred to which corroborates their statements.
2. List the specific Federal and/or State statutes that the CSR referred to which corroborates their statements.
I have continued to ask for a resolution and continue to get the same less than satisfactory settlement offer. My concern also is if CPS replies to this complaint, they will simply request that I again contact the company. We are beyond this phase and that would be a further stall tactic.
It appears that Consumer Priority Services does not intend to uphold their warranty commitments.
On July 8 2016 my Bosch range costing $2149 was delivered. It came with a one year warranty. After one year I took out an insurance plan with CPS. I received a statement indicating that the plan for my range did not have a deductible, the maximum coverage was $2149, coverage date began 01/11/2017 and coverage ends on 07/10/2021.
When one of the burners would not ignite I contacted CPS (email, Nov 25 2020). and was surprisingly informed that the contract had expired. It was mid covid, life was complicated and I put the range repair on hold.
On December 1, 2020 I received a call from sales rep Josh King encouraging me to renew my contract which I had not planned to do. A condition for renewal which I made clear to Mr King was that the end date for the range insurance would be adjusted at CYA. He agreed. On December 2, 2020 I sent an email (of which I have a copy) to the store from which I purchased the appliance indicating that I had renewed the policy and that the sales rep with CYA was adjusting the date at their end.
February 4, 2021 I called CYA ready to move forward with the repair. When I called I was told nothing could be done until a $125 deductible was paid. I was surprised but felt coerced to pay it since I wanted the burner repaired. I received an email saying "This email has been automatically generated to inform you that your claim has moved forward successfully!" The next email said "Great news! REO APPLIANCE has been assigned to your claim. Please allow at least 2 hours for the service center to log your claim and then feel free to call (203) 838-7925 to schedule an appointment."
The next email from CYA was a denial of the claim with a settlement offer of $395 which is considerablly less than the $759 repair cost. Needless to say I was astonished and refused it. Nathan, the claims manager, came back with an offer of $426.18 which I accepted fearing that all offers would be withdrawn. They were holding the $426.18 and would not release it until I accepted the on line conditions. I cannot believe a waiver signed under duress is binding.
The repair cost for the broken igniter is $749. The deductible cost $125 . I received $426.18 leaving me with an out of pocket repair cost of $447.18. ($749+$125-$426.18=$447.82). Additionally, the cost of the the insurance policy was $341.43 (on which I can no longer make claims.)
I write this complaint to Ripoff out of consideration for future CYA purchasers of appliance insurance policies. I also feel complelled to meet the demands of my sense of fairness and justice. Additionally, I am thinking that perhaps CYA will reconsider their stance regarding payment of the repair cost.
On July 8 2016 my Bosch range costing $2149 was delivered. It came with a one year warranty. After one year I took out an insurance plan with CPR. I received a statement indicating that the plan for my range did not have a deductible, the maximum coverage was $2149, coverage date began 01/11/2017 and coverage ends on 07/10/2021.
When one of the burners would not ignite I contacted CPY (email, Nov 25 2020). and was surprisingly informed that the contract had expired. It was mid covid, life was complicated and I put the range repair on hold.
On December 1, 2020 I received a call from sales rep Josh King encouraging me to renew my contract which I had not planned to do. A condition for renewal which I made clear to Mr King was that the end date for the range insurance would be adjusted at CYA. He agreed. On December 2, 2020 I sent an email (of which I have a copy) to the store from which I purchased the appliance indicating that I had renewed the policy and that the sales rep with CYA was adjusting the date at their end.
February 4, 2021 I called CYA ready to move forward with the repair. When I called I was told nothing could be done until a $125 deductible was paid. I was surprised but felt coerced to pay it since I wanted the burner repaired. I received an email saying "This email has been automatically generated to inform you that your claim has moved forward successfully!" The next email said "Great news! REO APPLIANCE has been assigned to your claim. Please allow at least 2 hours for the service center to log your claim and then feel free to call (203) 838-7925 to schedule an appointment."
The next email from CYA was a denial of the claim with a settlement offer of $395 which is considerablly less than the $759 repair cost. Needless to say I was astonished and refused it. Nathan, the claims manager, came back with an offer of $426.18 which I accepted fearing that all offers would be withdrawn. They were holding the $426.18 and would not release it until I accepted the on line conditions. I cannot believe a waiver signed under duress is binding.
The repair cost for the broken igniter is $749. The deductible cost $125 . I received $426.18 leaving me with an out of pocket repair cost of $447.18. ($749+$125-$426.18=$447.82). Additionally, the cost of the the insurance policy was $341.43 (on which I can no longer make claims.)
I write this complaint to Ripoff out of consideration for future CYA purchasers of appliance insurance policies. I also feel complelled to meet the demands of my sense of fairness and justice. Additionally, I am thinking that perhaps CYA will reconsider their stance regarding payment of the repair cost.
Consumer priority service I spent $2,200 on a brand new Samsung 3D 60” TV that has every feature from the smart hub, to voice and motion sensor, camera etc. Thankfully in past 5yrs no issues until 1 week before my warranty expires. Red vertical line thru center of tv... filed claim- was contacted to "confirm issue”- then they sent a local repair person out- who only took a picture of the tv. Didn’t open the back to see if it was a TCom or anything- just took a pic and that was it. Next day CPS send me an email saying my warranty was already expired and they’re closing my claim! Like what?!?! ...yet when I log into my account it says my warranty is valid through 3/2/18 so I replied back to their email saying that I was going to take them to court if they try to close my case and that their account is clearly wrong. Next day I get a phone call saying I was right there system was wrong and they offered me $400 for a $2200 TV ! ..like is that a joke not to mention I paid 250 for the warranty so I’m really only getting 150 for the TV! I laughed and denied their nonsense he said he was going to escalate it to a supervisor. I said why can’t you replace it?! You send someone out to take a pic (which I already uploaded) so how do you know it can’t be fixed! No answer- they are ASSUMING it’s the panel! Never assume! Then I get another email with a link from a Japanese website - it’s a Samsung 60 inch w/no features not even a smart hub for $600 and that’s what they’re offering me right now. I obviously declined again and said if they don’t either fix my TV or replace it I will be taking them to small claims court. Next thing I know I get a call from this guy Eric trying to use car analogies compared to TV analogies as far as depreciation goes- which is completely outrageous! He was trying to convince me any TV is better than the TV I have -which is absurd! I told him I’m not accepting that once again and he needs to either fix my TV or replace it- he tried to say they don’t make my tv - yet I did my research and my TV is listed on multiple websites ranging from 1600-2200 ! With his foot in his mouth he said he was going back to his underwriter and would get back to me... On 3/4/18 I get an email at 12am saying my case has been closed because they haven’t had a response for me -I almost lost my s**t I called the guy at 12 AM left him another voicemail saying that if they don’t fit fill their required service agreement we’re going to court. I still have not heard back from Eric, whom i left 2 voicemails for after receiving that email. I also replied back to the email and once again they said it was an error on their part. Now on 3/5/18- I got an email from Eric and called him during the time he said he would be available- once again he had NOTHING else to offer. So i was like why don’t I send you an email of ALL the features my TV has so you can find a COMPARABLE tv! As my warranty states I am owed! He put us on hold for 5-10min and comes back saying the same thing- we’ll we can’t offer you ANYTHING your tv has- which is 20x features- but a refurb 65” 4K tv- only has a 30-60day warranty. Like HELL NO! At this point I told him to send me the $1200 and I will go to Best Buy and buy NEW with a REAL warranty! Again he’s going back to underwriters and will get back to me..: I’m not holding my breath. I’ll most likely be taking them to small claims court. Not only will I sue them for malpractice and breech of services but also going for emotional damages. These ppl are scam artists and as soon as I hire a lawyer and get this going I’ll be spreading the word EVERYWHERE! SCAM!!
I filed a report for service to my phone in early September 2017. They took a month to approve the repairs. The device was then placed into "parts on order" on October 23rd, and remains there today. Every time I call in they don't have an estimate on when they will receive the part that is on backorder and no one has any other answer for me. My phone is a galaxy s7 edge, a somewhat newer/popular phone. I have a hard time they cannot find any part they need to replace a defective screen very quickly. On top of that to not have any knowledge on when the part will arrive seems very shady. At the very least your supplier would know when more of the part is coming in.
Thanks a Million! This was the salutation from an internal email copied to me by an ADMIN, Chief Cusomer Officer at CPS warranties - Consumer Priority Services, asking a Customer Experience Claims Specialist to follow up one of my emails. This confirmed to me what I had already figured out, Consumer Priority Services or CPScentral.com in Brooklyn, NY must make $Miillions off of the thier fradulant warranties and/or fraudulant claiims practices.They warranty everythhing under this sun in regards to online electroinics. I bought an Engenious Freestyle II phones system from the FactoryOutletStore.com in 2014 and puchased a 3 year extended warranty that was sold by the webiste through Consumer Priority Services, to cover the $380.00 purchase. When both phones stopped working, I filed a cliam in November 2016, and shipped the phones as instructed. CPS took weeks to eve put the claim in the system. After several more weeks and several more calls, they cancelled the claim in thier system. After aonther few weeks and more calls, and and more emails, they re-opened the claim. We then received an an email that said "The Manufacturer has received your units and on inspections they found both handsets contain water damage. For a repair of the handsets they require payment as water damage does voids your warranty". A link in the email went to a CPScental.com website that asked me to pay $245.00 by using my credit card onlne. Both indoor wireless handsets had water damage? Bull****. Do not buy this warranty, or be prepared to be run around in circles to collect anything from them. My next step is to take this and every other complaint I have found online in regards to CPS or Consumer Priority Services or CPScentral.com and present them to the NY Attoney Generals office, the U.S. Attorney Generals Office, and the US Bureau of Consumer Protection - Federal Trade Commissions office. Maybe we can find an attorney in NY that wants an easy class-action lawsuit? These types of Scams and those of major companies such as Wells Fargo and others that rip-off consumers for $millions in profits, need to be stopped. Your not wecome to our $millions CPScentral.com!
This company did not honor their warranty to fix my ipad! I paid for 3 year extended and guaranteed repair for $55 with my E-Bay purchase of an Ipad Air 1 32 Gig unit. I It has been 11 months since purchase and the moment i need them they say they cannot repair an item with water damage but will fix it for an additional cost of $65.00 plus expenses.. Real honest guys here!
Consumer Priority Service Reviews
I have a claim with CPS for my LG Gas Range Model LG LSG4513ST. I was required by CPS to pay a $99 deductible based on the MSRP to get the claim started, I was not previously informed of any such requirement and the warranty does not indicate any payment to initiate a claim.
After two trips by a Service Advisor to try to fix the Gas Range and being told that the part needed to repair the Gas Range was no longer available I then received two emails from CPS in August stating and re-stating that a settlement offer has been initiated.
The warranty does not speak to reimbursement, or in this case partial reimbursement, only repair or replacement. The settlement offer was 32% of the MSRP. I sent an email to CPS stating that I rejected the settlement offer, together with the reasons for the rejection. I then had had a phone call with a customer service representative regarding the claim.
The Customer Service Rep (CSR) told me that the settlement offer was based on the purchase price of the LG Gas Range less the amount of money spent to remedy the issue with the Gas Range. Again, the warranty does not speak to reimbursement and also does not speak to subtracting any amounts from reimbursement in a settlement offer.
The warranty speaks to repair or replacement. My position is reimbursement in place of replacement must then be a whole reimbursement. The CSR told me that the company’s offer was handled in a way that was in line with the warranty that came with the Gas Range, as well as the applicable laws that relate to the handling of warranty repairs.
The CSR did not state which laws apply to this claim and whether those laws are at the Federal level or are at the State level. Nonetheless, my position, did not, change, I expected full reimbursement for all costs I incurred relating to my purchase of the LG Gas Range in substitute for a whole replacement.
I also reviewed the warranty, which I received with the Gas Range, I could not find any language that corroborates the comments made by the CSR. I could also not find any laws, either at the Federal level or at the State level, that would be applicable to this warranty claim and that would corroborate the comments made by the CSR. I then asked CPS to send me:
1. Indicate on the Warranty document the specific language their CSR referred to which corroborates their statements.
2. List the specific Federal and/or State statutes that the CSR referred to which corroborates their statements.
I have continued to ask for a resolution and continue to get the same less than satisfactory settlement offer. My concern also is if CPS replies to this complaint, they will simply request that I again contact the company. We are beyond this phase and that would be a further stall tactic.
It appears that Consumer Priority Services does not intend to uphold their warranty commitments.
On July 8 2016 my Bosch range costing $2149 was delivered. It came with a one year warranty. After one year I took out an insurance plan with CPS. I received a statement indicating that the plan for my range did not have a deductible, the maximum coverage was $2149, coverage date began 01/11/2017 and coverage ends on 07/10/2021.
When one of the burners would not ignite I contacted CPS (email, Nov 25 2020). and was surprisingly informed that the contract had expired. It was mid covid, life was complicated and I put the range repair on hold.
On December 1, 2020 I received a call from sales rep Josh King encouraging me to renew my contract which I had not planned to do. A condition for renewal which I made clear to Mr King was that the end date for the range insurance would be adjusted at CYA. He agreed. On December 2, 2020 I sent an email (of which I have a copy) to the store from which I purchased the appliance indicating that I had renewed the policy and that the sales rep with CYA was adjusting the date at their end.
February 4, 2021 I called CYA ready to move forward with the repair. When I called I was told nothing could be done until a $125 deductible was paid. I was surprised but felt coerced to pay it since I wanted the burner repaired. I received an email saying "This email has been automatically generated to inform you that your claim has moved forward successfully!" The next email said "Great news! REO APPLIANCE has been assigned to your claim. Please allow at least 2 hours for the service center to log your claim and then feel free to call (203) 838-7925 to schedule an appointment."
The next email from CYA was a denial of the claim with a settlement offer of $395 which is considerablly less than the $759 repair cost. Needless to say I was astonished and refused it. Nathan, the claims manager, came back with an offer of $426.18 which I accepted fearing that all offers would be withdrawn. They were holding the $426.18 and would not release it until I accepted the on line conditions. I cannot believe a waiver signed under duress is binding.
The repair cost for the broken igniter is $749. The deductible cost $125 . I received $426.18 leaving me with an out of pocket repair cost of $447.18. ($749+$125-$426.18=$447.82). Additionally, the cost of the the insurance policy was $341.43 (on which I can no longer make claims.)
I write this complaint to Ripoff out of consideration for future CYA purchasers of appliance insurance policies. I also feel complelled to meet the demands of my sense of fairness and justice. Additionally, I am thinking that perhaps CYA will reconsider their stance regarding payment of the repair cost.
On July 8 2016 my Bosch range costing $2149 was delivered. It came with a one year warranty. After one year I took out an insurance plan with CPR. I received a statement indicating that the plan for my range did not have a deductible, the maximum coverage was $2149, coverage date began 01/11/2017 and coverage ends on 07/10/2021.
When one of the burners would not ignite I contacted CPY (email, Nov 25 2020). and was surprisingly informed that the contract had expired. It was mid covid, life was complicated and I put the range repair on hold.
On December 1, 2020 I received a call from sales rep Josh King encouraging me to renew my contract which I had not planned to do. A condition for renewal which I made clear to Mr King was that the end date for the range insurance would be adjusted at CYA. He agreed. On December 2, 2020 I sent an email (of which I have a copy) to the store from which I purchased the appliance indicating that I had renewed the policy and that the sales rep with CYA was adjusting the date at their end.
February 4, 2021 I called CYA ready to move forward with the repair. When I called I was told nothing could be done until a $125 deductible was paid. I was surprised but felt coerced to pay it since I wanted the burner repaired. I received an email saying "This email has been automatically generated to inform you that your claim has moved forward successfully!" The next email said "Great news! REO APPLIANCE has been assigned to your claim. Please allow at least 2 hours for the service center to log your claim and then feel free to call (203) 838-7925 to schedule an appointment."
The next email from CYA was a denial of the claim with a settlement offer of $395 which is considerablly less than the $759 repair cost. Needless to say I was astonished and refused it. Nathan, the claims manager, came back with an offer of $426.18 which I accepted fearing that all offers would be withdrawn. They were holding the $426.18 and would not release it until I accepted the on line conditions. I cannot believe a waiver signed under duress is binding.
The repair cost for the broken igniter is $749. The deductible cost $125 . I received $426.18 leaving me with an out of pocket repair cost of $447.18. ($749+$125-$426.18=$447.82). Additionally, the cost of the the insurance policy was $341.43 (on which I can no longer make claims.)
I write this complaint to Ripoff out of consideration for future CYA purchasers of appliance insurance policies. I also feel complelled to meet the demands of my sense of fairness and justice. Additionally, I am thinking that perhaps CYA will reconsider their stance regarding payment of the repair cost.
Consumer priority service I spent $2,200 on a brand new Samsung 3D 60” TV that has every feature from the smart hub, to voice and motion sensor, camera etc. Thankfully in past 5yrs no issues until 1 week before my warranty expires. Red vertical line thru center of tv... filed claim- was contacted to "confirm issue”- then they sent a local repair person out- who only took a picture of the tv. Didn’t open the back to see if it was a TCom or anything- just took a pic and that was it. Next day CPS send me an email saying my warranty was already expired and they’re closing my claim! Like what?!?! ...yet when I log into my account it says my warranty is valid through 3/2/18 so I replied back to their email saying that I was going to take them to court if they try to close my case and that their account is clearly wrong. Next day I get a phone call saying I was right there system was wrong and they offered me $400 for a $2200 TV ! ..like is that a joke not to mention I paid 250 for the warranty so I’m really only getting 150 for the TV! I laughed and denied their nonsense he said he was going to escalate it to a supervisor. I said why can’t you replace it?! You send someone out to take a pic (which I already uploaded) so how do you know it can’t be fixed! No answer- they are ASSUMING it’s the panel! Never assume! Then I get another email with a link from a Japanese website - it’s a Samsung 60 inch w/no features not even a smart hub for $600 and that’s what they’re offering me right now. I obviously declined again and said if they don’t either fix my TV or replace it I will be taking them to small claims court. Next thing I know I get a call from this guy Eric trying to use car analogies compared to TV analogies as far as depreciation goes- which is completely outrageous! He was trying to convince me any TV is better than the TV I have -which is absurd! I told him I’m not accepting that once again and he needs to either fix my TV or replace it- he tried to say they don’t make my tv - yet I did my research and my TV is listed on multiple websites ranging from 1600-2200 ! With his foot in his mouth he said he was going back to his underwriter and would get back to me... On 3/4/18 I get an email at 12am saying my case has been closed because they haven’t had a response for me -I almost lost my s**t I called the guy at 12 AM left him another voicemail saying that if they don’t fit fill their required service agreement we’re going to court. I still have not heard back from Eric, whom i left 2 voicemails for after receiving that email. I also replied back to the email and once again they said it was an error on their part. Now on 3/5/18- I got an email from Eric and called him during the time he said he would be available- once again he had NOTHING else to offer. So i was like why don’t I send you an email of ALL the features my TV has so you can find a COMPARABLE tv! As my warranty states I am owed! He put us on hold for 5-10min and comes back saying the same thing- we’ll we can’t offer you ANYTHING your tv has- which is 20x features- but a refurb 65” 4K tv- only has a 30-60day warranty. Like HELL NO! At this point I told him to send me the $1200 and I will go to Best Buy and buy NEW with a REAL warranty! Again he’s going back to underwriters and will get back to me..: I’m not holding my breath. I’ll most likely be taking them to small claims court. Not only will I sue them for malpractice and breech of services but also going for emotional damages. These ppl are scam artists and as soon as I hire a lawyer and get this going I’ll be spreading the word EVERYWHERE! SCAM!!
I filed a report for service to my phone in early September 2017. They took a month to approve the repairs. The device was then placed into "parts on order" on October 23rd, and remains there today. Every time I call in they don't have an estimate on when they will receive the part that is on backorder and no one has any other answer for me. My phone is a galaxy s7 edge, a somewhat newer/popular phone. I have a hard time they cannot find any part they need to replace a defective screen very quickly. On top of that to not have any knowledge on when the part will arrive seems very shady. At the very least your supplier would know when more of the part is coming in.
Thanks a Million! This was the salutation from an internal email copied to me by an ADMIN, Chief Cusomer Officer at CPS warranties - Consumer Priority Services, asking a Customer Experience Claims Specialist to follow up one of my emails. This confirmed to me what I had already figured out, Consumer Priority Services or CPScentral.com in Brooklyn, NY must make $Miillions off of the thier fradulant warranties and/or fraudulant claiims practices.They warranty everythhing under this sun in regards to online electroinics. I bought an Engenious Freestyle II phones system from the FactoryOutletStore.com in 2014 and puchased a 3 year extended warranty that was sold by the webiste through Consumer Priority Services, to cover the $380.00 purchase. When both phones stopped working, I filed a cliam in November 2016, and shipped the phones as instructed. CPS took weeks to eve put the claim in the system. After several more weeks and several more calls, they cancelled the claim in thier system. After aonther few weeks and more calls, and and more emails, they re-opened the claim. We then received an an email that said "The Manufacturer has received your units and on inspections they found both handsets contain water damage. For a repair of the handsets they require payment as water damage does voids your warranty". A link in the email went to a CPScental.com website that asked me to pay $245.00 by using my credit card onlne. Both indoor wireless handsets had water damage? Bull****. Do not buy this warranty, or be prepared to be run around in circles to collect anything from them. My next step is to take this and every other complaint I have found online in regards to CPS or Consumer Priority Services or CPScentral.com and present them to the NY Attoney Generals office, the U.S. Attorney Generals Office, and the US Bureau of Consumer Protection - Federal Trade Commissions office. Maybe we can find an attorney in NY that wants an easy class-action lawsuit? These types of Scams and those of major companies such as Wells Fargo and others that rip-off consumers for $millions in profits, need to be stopped. Your not wecome to our $millions CPScentral.com!
This company did not honor their warranty to fix my ipad! I paid for 3 year extended and guaranteed repair for $55 with my E-Bay purchase of an Ipad Air 1 32 Gig unit. I It has been 11 months since purchase and the moment i need them they say they cannot repair an item with water damage but will fix it for an additional cost of $65.00 plus expenses.. Real honest guys here!