I have not used constant contact in 5 years. I called to get my email list and move it to mailchimp because of my better experience with mailchimp customer service and easier to use system. At first I told Constant Contact I tried recovering my login but all my emails came up as invalid and that was why I called.
Then they asked what was my email. This was not the first or last they did not listen and ask for information I already gave. When they said they did not know what account was mine, I had to tell them to look for what has my business name, legal name, address and phone number. They said they could not see it. I had to baby them and said open the accounts and read the information. Suddenly they found my account.
I told them I want my contacts sent back on a spreadsheet as it is my property. They said if you do not claim them within 120 days of your last payment, they shut down your account and delete all contacts/subscribers. They said even though you do the work and invest the money it is not your property and they give it to other businesses before deleting.
They deleted my account 3 days after one payment failed! I did not even get a notice! I lost 1,000+ subscribers just because one payment failed! Like the rest of us, they could notify me and I would immediately put in my updated information.
STAY AWAY! You will throw away all your hard work, tears, labor and hundreds or thousands of dollars invested in your company to get those subscribers in a heat beat! You have no way to see it coming. There is no warning and they said it is in the contract you sign that they will and have right to delete from your list and distribute to others as they please, as well as permenantly shut down your account after 3 days following a failed payment.
The fine print is the only way they get away through this loop whole so you cannot do anything about it, or take legal action or recover them. STAY AWAY!
I am so surprised by the disservice that has been provided by Constant Contact. I was misled by an account rep regarding price. I was given a price of $65 and that a 5% discount plus a 25% discount would be applied. Only the 5% was applied to the initial charge. I never received a response about price adjustment when I learned that my campaign would include just over 10,000 contacts instead of just under. I learned when I got the bill that the price jumped from $65 to $185.
Had I received a response and learned of the price in advance, I could have made adjustments. Not receiving a response, I just worked under the assumption that the price could be as high as double...very surprised to find it was triple! Regardless of the total contacts, my account rep informed me that there would be a 25% discount that was never applied. But I am willing to accept that consequence. Not told of recurring charges. The service represented was not delivered, including that my first "campaign" email was going to be developed for me by their marketing team within 48 hours. They were unresponsive and finally responded after the campaign was complete, more than a week later.
I am so frustrated because I have been trying to reach my account rep, but no response. I have tried to reach the customer support, but hours are so limited. The only thing you can do online is upgrade your account. You can not cancel or downgrade or send a request for assistance. I have been overcharged and have been trying to get that corrected. I also have requested cancellation in writing to the account rep since mid-November since the service with my first use was much less than promised. But the cancellation has not occurred.
What needs to happen ( 4th request):
Initial charge in October needs to be adjusted to accommodate for higher than expected contacts from over 5000 to just over 10,000. But then 25% discount was supposed to be applied and never was. Also, be aware that $61.75 was already paid for October.
Charge at end of November and end of December, each at over $185.25 needs to be reversed
Total charge should have been $138.94 (185.25 - 25% discount) for the campaign (email campaign created and sent Nov 2, 3, and 6th)
Total charges billed and paid: $432.25
Refund amount due: $293.31
If this can finally be addressed, then I can submit an update to this report.
Constant Contact, Inc. Reviews
I have not used constant contact in 5 years. I called to get my email list and move it to mailchimp because of my better experience with mailchimp customer service and easier to use system. At first I told Constant Contact I tried recovering my login but all my emails came up as invalid and that was why I called.
Then they asked what was my email. This was not the first or last they did not listen and ask for information I already gave. When they said they did not know what account was mine, I had to tell them to look for what has my business name, legal name, address and phone number. They said they could not see it. I had to baby them and said open the accounts and read the information. Suddenly they found my account.
I told them I want my contacts sent back on a spreadsheet as it is my property. They said if you do not claim them within 120 days of your last payment, they shut down your account and delete all contacts/subscribers. They said even though you do the work and invest the money it is not your property and they give it to other businesses before deleting.
They deleted my account 3 days after one payment failed! I did not even get a notice! I lost 1,000+ subscribers just because one payment failed! Like the rest of us, they could notify me and I would immediately put in my updated information.
STAY AWAY! You will throw away all your hard work, tears, labor and hundreds or thousands of dollars invested in your company to get those subscribers in a heat beat! You have no way to see it coming. There is no warning and they said it is in the contract you sign that they will and have right to delete from your list and distribute to others as they please, as well as permenantly shut down your account after 3 days following a failed payment.
The fine print is the only way they get away through this loop whole so you cannot do anything about it, or take legal action or recover them. STAY AWAY!
I am so surprised by the disservice that has been provided by Constant Contact. I was misled by an account rep regarding price. I was given a price of $65 and that a 5% discount plus a 25% discount would be applied. Only the 5% was applied to the initial charge. I never received a response about price adjustment when I learned that my campaign would include just over 10,000 contacts instead of just under. I learned when I got the bill that the price jumped from $65 to $185.
Had I received a response and learned of the price in advance, I could have made adjustments. Not receiving a response, I just worked under the assumption that the price could be as high as double...very surprised to find it was triple! Regardless of the total contacts, my account rep informed me that there would be a 25% discount that was never applied. But I am willing to accept that consequence. Not told of recurring charges. The service represented was not delivered, including that my first "campaign" email was going to be developed for me by their marketing team within 48 hours. They were unresponsive and finally responded after the campaign was complete, more than a week later.
I am so frustrated because I have been trying to reach my account rep, but no response. I have tried to reach the customer support, but hours are so limited. The only thing you can do online is upgrade your account. You can not cancel or downgrade or send a request for assistance. I have been overcharged and have been trying to get that corrected. I also have requested cancellation in writing to the account rep since mid-November since the service with my first use was much less than promised. But the cancellation has not occurred.
What needs to happen ( 4th request):
Initial charge in October needs to be adjusted to accommodate for higher than expected contacts from over 5000 to just over 10,000. But then 25% discount was supposed to be applied and never was. Also, be aware that $61.75 was already paid for October.
Charge at end of November and end of December, each at over $185.25 needs to be reversed
Total charge should have been $138.94 (185.25 - 25% discount) for the campaign (email campaign created and sent Nov 2, 3, and 6th)
Total charges billed and paid: $432.25
Refund amount due: $293.31
If this can finally be addressed, then I can submit an update to this report.