As a business owner, I have never gone out of my way to write a critical report about a company and their products, preferring instead to deal with people one on one. Like any decent human being. Unfortunately, with Consolidated Food Service I am forced to do so as the company refuses to deal with customers after fake advertisements and terrible customer service. As a result, I am submitting this report so buyers are aware before making the unforutnate mistake that I did in ordering products from this horrible company.
In November 2016, I spoke with an employee at this company named Joshua regarding a state of the art dishwasher (see link https://www.consolidatedfoodservice.com/lamber-dsp3) for my store. Joshua assured me that this was a great dishwasher which could be plugged in and ready to go but cautioned me against having it near anywhere with wood due to the high heat and flammability it could produce. Other than that, it was a simple and highly convenient machine that was simple to use. So I was told.
To my surprise, when received the dishwasher a few months later, I quickly learned that this machine is made for a European outlet and needed extreme plumbing additions for it to correctly work. The total for this amount of work would have cost $900. I emailed the company and voiced my concern. After 2 weeks, Joshua finally got back to me and said that I should have read the instructions properly and hence, it was my fault and they wouldn't be able to help. This was after he explained the machine's capabilites to me on the phone and assured me how easy it was to use. He sent me some information from their website that was extremely murky, basically saying that there might be some further mechnical issues with all of their products. Nowhere did it get into specifics about what would be needed incuding the most obvious issue that IT IS BUILT FOR EUROPEAN ELECTRICAL OUTLETS!
I offered a fair compromise for them to split the difference in labor with me but they refused. I decided I wanted it sent back but they told me that A. they would not return used items and B. I would need to pay the immense shipping cost. Fascinating logic: I "used" the machine only to find out it didn't work and therefore the machine is "used" and cannot be taken back. This would be tantamount to buying a car, turning the key in the ignition, it doesn't start and the car company says "sorry, we don't return used items." I have never heard of such strange and twisted logic in my life and further never had worse customer service in all of my life.
To date, the company has refused to negotiate any possible settlement. While I beieve I am entitled to a 100% refund, I would be willing to have them pay the $900 installation fee -- assuming it would even work afterwards.
In conculsion, do not buy from this company under any circumstance whatsoever. They are conmen and borderline criminal. I will be pursuing further legal actions but in the meantime, wanted to make sure consumers knew who they were dealing with.
Consolidated Foodservice Reviews
As a business owner, I have never gone out of my way to write a critical report about a company and their products, preferring instead to deal with people one on one. Like any decent human being. Unfortunately, with Consolidated Food Service I am forced to do so as the company refuses to deal with customers after fake advertisements and terrible customer service. As a result, I am submitting this report so buyers are aware before making the unforutnate mistake that I did in ordering products from this horrible company.
In November 2016, I spoke with an employee at this company named Joshua regarding a state of the art dishwasher (see link https://www.consolidatedfoodservice.com/lamber-dsp3) for my store. Joshua assured me that this was a great dishwasher which could be plugged in and ready to go but cautioned me against having it near anywhere with wood due to the high heat and flammability it could produce. Other than that, it was a simple and highly convenient machine that was simple to use. So I was told.
To my surprise, when received the dishwasher a few months later, I quickly learned that this machine is made for a European outlet and needed extreme plumbing additions for it to correctly work. The total for this amount of work would have cost $900. I emailed the company and voiced my concern. After 2 weeks, Joshua finally got back to me and said that I should have read the instructions properly and hence, it was my fault and they wouldn't be able to help. This was after he explained the machine's capabilites to me on the phone and assured me how easy it was to use. He sent me some information from their website that was extremely murky, basically saying that there might be some further mechnical issues with all of their products. Nowhere did it get into specifics about what would be needed incuding the most obvious issue that IT IS BUILT FOR EUROPEAN ELECTRICAL OUTLETS!
I offered a fair compromise for them to split the difference in labor with me but they refused. I decided I wanted it sent back but they told me that A. they would not return used items and B. I would need to pay the immense shipping cost. Fascinating logic: I "used" the machine only to find out it didn't work and therefore the machine is "used" and cannot be taken back. This would be tantamount to buying a car, turning the key in the ignition, it doesn't start and the car company says "sorry, we don't return used items." I have never heard of such strange and twisted logic in my life and further never had worse customer service in all of my life.
To date, the company has refused to negotiate any possible settlement. While I beieve I am entitled to a 100% refund, I would be willing to have them pay the $900 installation fee -- assuming it would even work afterwards.
In conculsion, do not buy from this company under any circumstance whatsoever. They are conmen and borderline criminal. I will be pursuing further legal actions but in the meantime, wanted to make sure consumers knew who they were dealing with.