This company is a fraud. Free trial turned into $200 of charges and then telling me there was a restocking fee for return of unioensed products. They refuse to send me a copy of the supposed terms and conditions I signed that authorized these charges. They offered a 50 perfect refund which I said was the first step but not accepted until I review the T and Cs. They schooled me on why I would lose a Dispute with my credit card company. They are a fraud and should not be trusted
The company Comlete Beauty Support is a total ripoff. They have you sign up for a free trail for 14 days and then when you pay for shipping for the product you do not get an invoice or anything but the product. In my instance, I got the product and then it was 2 months later that I even received the another shipment and then they charged my account for the month of the free trail and two months there after.
I called to cancel the so called subscription and was advised that I cannot return the 2nd shipment because it was past the 30 days, but I had not had the product for 30 days. But their shipping date says otherwise. They cancelled the subscription, but then tried to charge me a restocking fee and I have to pay to ship it back. I did however get them to waive the restocking fee, but they will not take back the second bottle even though I did not actually have it 30 days in my possesion.
I am supposed to still get this last bottle and then put a RA number on it and ship it back and pay to ship it back. The first agent that I spoke with advised me that since I was "NATURAL" that it would take about 90 days to see any results. My question to her was, how am I suppose to see how a product works in 14 or 15 days when you are telling me that I should give it at least 90 days to see any results and how would that agent actually know if I was natural or not. I then asked for a supervisor and she politely said her closing and bidded me a good day and hung up.
I waited a few days and called back and spoke to a second agent and she went over everything that was discussed with the first agent and did not offer any other solutions and when I told her what the other agent said, she proceeded to tell me that she was refering to the product being all natural. That had nothing to do with what the first agent said to me and why would that come up in a conversation any way, if the product did not work for me. The second agent also kept saying about the terms and conditions. The terms and conditions are not laid out plainly on the so called website.
I then asked the second agent for the corporate email address and she advised that she did not have that information and that it was on the bottle and said her closing and then hung up.
I called right back and spoke to a third agent and immediately asked for a supervisor, he asked for my information and put me on hold to locate my account and then got me to a supervisor. The supervisor listened to what I had to say and proceeded to tell me that the subscription was canceled and he apologized for the agent's hanging up on me and advised that since their calls are recorded that it will be looked into. I inquired about getting my money back from the second bottle and was denied the refund since it was passed the so called 30 days and then said his closing and then hung up.
How are you to apologize for the previous agents hanging up and then you do the same thing. Just because you say a polite closing does not give you the right to end the call when the call is not complete and the customer is not happy.
I also used the website on the bottle and nothing with that web address comes up. So how am I supposed to look over an account or even read the terms and conditions when nothing is attached to this so called website.
This company is a total scam, they do not treat their customers with respect or courtesy and should have their terms and conditions laid out better and should send an invoice with the shipment just in case you have any questions or concerns. You don't even get an email to let you know that a shipment is coming or your account will be charged. The place that you sign up for the free trial product, also does not advise how much the product is if you do not cancel this in the timeframe that you are supposed to. This is not ethical behavior.
They advertised a free trial of Silk Biotin Complex, a product that was originally on Shark Tank. I signed up for the free trial and I ended up paying $30 because they added two products I didn't order. I tried to cancel the free trial and they said I'd have to pay $20 to cancel my account and I had to return the products they sent me. I haven't been charged for them cancelling my account yet, but I'm waiting.
Complete Beauty Support Reviews
This company is a fraud. Free trial turned into $200 of charges and then telling me there was a restocking fee for return of unioensed products. They refuse to send me a copy of the supposed terms and conditions I signed that authorized these charges. They offered a 50 perfect refund which I said was the first step but not accepted until I review the T and Cs. They schooled me on why I would lose a Dispute with my credit card company. They are a fraud and should not be trusted
The company Comlete Beauty Support is a total ripoff. They have you sign up for a free trail for 14 days and then when you pay for shipping for the product you do not get an invoice or anything but the product. In my instance, I got the product and then it was 2 months later that I even received the another shipment and then they charged my account for the month of the free trail and two months there after.
I called to cancel the so called subscription and was advised that I cannot return the 2nd shipment because it was past the 30 days, but I had not had the product for 30 days. But their shipping date says otherwise. They cancelled the subscription, but then tried to charge me a restocking fee and I have to pay to ship it back. I did however get them to waive the restocking fee, but they will not take back the second bottle even though I did not actually have it 30 days in my possesion.
I am supposed to still get this last bottle and then put a RA number on it and ship it back and pay to ship it back. The first agent that I spoke with advised me that since I was "NATURAL" that it would take about 90 days to see any results. My question to her was, how am I suppose to see how a product works in 14 or 15 days when you are telling me that I should give it at least 90 days to see any results and how would that agent actually know if I was natural or not. I then asked for a supervisor and she politely said her closing and bidded me a good day and hung up.
I waited a few days and called back and spoke to a second agent and she went over everything that was discussed with the first agent and did not offer any other solutions and when I told her what the other agent said, she proceeded to tell me that she was refering to the product being all natural. That had nothing to do with what the first agent said to me and why would that come up in a conversation any way, if the product did not work for me. The second agent also kept saying about the terms and conditions. The terms and conditions are not laid out plainly on the so called website.
I then asked the second agent for the corporate email address and she advised that she did not have that information and that it was on the bottle and said her closing and then hung up.
I called right back and spoke to a third agent and immediately asked for a supervisor, he asked for my information and put me on hold to locate my account and then got me to a supervisor. The supervisor listened to what I had to say and proceeded to tell me that the subscription was canceled and he apologized for the agent's hanging up on me and advised that since their calls are recorded that it will be looked into. I inquired about getting my money back from the second bottle and was denied the refund since it was passed the so called 30 days and then said his closing and then hung up.
How are you to apologize for the previous agents hanging up and then you do the same thing. Just because you say a polite closing does not give you the right to end the call when the call is not complete and the customer is not happy.
I also used the website on the bottle and nothing with that web address comes up. So how am I supposed to look over an account or even read the terms and conditions when nothing is attached to this so called website.
This company is a total scam, they do not treat their customers with respect or courtesy and should have their terms and conditions laid out better and should send an invoice with the shipment just in case you have any questions or concerns. You don't even get an email to let you know that a shipment is coming or your account will be charged. The place that you sign up for the free trial product, also does not advise how much the product is if you do not cancel this in the timeframe that you are supposed to. This is not ethical behavior.
They advertised a free trial of Silk Biotin Complex, a product that was originally on Shark Tank. I signed up for the free trial and I ended up paying $30 because they added two products I didn't order. I tried to cancel the free trial and they said I'd have to pay $20 to cancel my account and I had to return the products they sent me. I haven't been charged for them cancelling my account yet, but I'm waiting.