I moved into my apartment in December of 2013.Since then I have been grossly overcharged by Com Ed for electricity use.Initially I was told that they were sending someone out to read my meter to connect my service.They never sent anyone to read the meter-they just began charging me based on the previous tenants usage.Because of this my first bill was over $700.
I called Com Ed to explain to them that I live on a fixed income due to disability and was basically told to pay the bill and they would send someone out when they could to read the meter to see if my bill needed adjusting.Needless to say I did'nt have an extra $700 just laying around to shell out.
After 3 months of complaining they finally admitted I had been overcharged and credit my account nearly $1200.When I called to thank them and ask how I could make sure this did not happen in the future I was basically treated as if I had done something wrong to cause the overage and was told this was a 1 time credit.You cannot consistently overcharge someone and then just go oh well and expect them to pay.
Fast forward to July 2015.My son went away to college which meant there was less electricity being used in the apartment and my bill would be lower (yay).Unfortunately,I received a letter from Com Ed stating I was using 68% more electricity than my neighbors.I knew this was untrue because the only thing that is plugged in 24hrs is my refrigerator.I turn my breathing machine on for a few hours every night & most days with physical therapy and doctors appointments I am not here.
I called Com Ed and asked if someone could be sent out to make sure my meter was working properly.You would think I asked the agent on the phone to donate a kidney with the attitude she gave me.She kept saying that they can't just send a technician out because I request it.I kind of thought that was part of their job.
So the technician shows up 2 days after he was supposed to and asks me to let him into the utility room.Firstly,I live in the building I do not work here so I advised him he needed to head to the management office and get assistance from maintenance.You would think if they serviced their equipment on a regular basis they would have notes to tell them where it's located at the various properties they service.He calls me back once he gains access and starts spouting off various numbers as if I should know what this all means.
When he called there was nothing except for my refrigerator plugged in and he tells me that it's at 99 at the lowest electricity use and at 101 at the highest.Not sure how things work but wondering why the numbers are so close together.He says he is not sure either & says it should be lower.When ask if that means something is wrong the meter he backtracks and says the meter is running fine and I should cut down on my usage to bring my bill down.
I am home roughly all day 4 days a week and those days there are not a lot of things plugged in.I even tried not using my heat as much since I have down comforters to wrap myself in.There a complete room(my son's) that uses no electricity as he stays on campus.Now they have threatened to turn off my electricity which will put my health in jeopardy if I can't use my breathing machine at night.
They recently mentioned they have a customer cares program for those on disability.I asked if they had any such program months ago and was told no.My local agency that normally helps me has run out of money and on my fied income and with my health issues I cannot afford to be without electricity.
ComEd Reviews
I moved into my apartment in December of 2013.Since then I have been grossly overcharged by Com Ed for electricity use.Initially I was told that they were sending someone out to read my meter to connect my service.They never sent anyone to read the meter-they just began charging me based on the previous tenants usage.Because of this my first bill was over $700.
I called Com Ed to explain to them that I live on a fixed income due to disability and was basically told to pay the bill and they would send someone out when they could to read the meter to see if my bill needed adjusting.Needless to say I did'nt have an extra $700 just laying around to shell out.
After 3 months of complaining they finally admitted I had been overcharged and credit my account nearly $1200.When I called to thank them and ask how I could make sure this did not happen in the future I was basically treated as if I had done something wrong to cause the overage and was told this was a 1 time credit.You cannot consistently overcharge someone and then just go oh well and expect them to pay.
Fast forward to July 2015.My son went away to college which meant there was less electricity being used in the apartment and my bill would be lower (yay).Unfortunately,I received a letter from Com Ed stating I was using 68% more electricity than my neighbors.I knew this was untrue because the only thing that is plugged in 24hrs is my refrigerator.I turn my breathing machine on for a few hours every night & most days with physical therapy and doctors appointments I am not here.
I called Com Ed and asked if someone could be sent out to make sure my meter was working properly.You would think I asked the agent on the phone to donate a kidney with the attitude she gave me.She kept saying that they can't just send a technician out because I request it.I kind of thought that was part of their job.
So the technician shows up 2 days after he was supposed to and asks me to let him into the utility room.Firstly,I live in the building I do not work here so I advised him he needed to head to the management office and get assistance from maintenance.You would think if they serviced their equipment on a regular basis they would have notes to tell them where it's located at the various properties they service.He calls me back once he gains access and starts spouting off various numbers as if I should know what this all means.
When he called there was nothing except for my refrigerator plugged in and he tells me that it's at 99 at the lowest electricity use and at 101 at the highest.Not sure how things work but wondering why the numbers are so close together.He says he is not sure either & says it should be lower.When ask if that means something is wrong the meter he backtracks and says the meter is running fine and I should cut down on my usage to bring my bill down.
I am home roughly all day 4 days a week and those days there are not a lot of things plugged in.I even tried not using my heat as much since I have down comforters to wrap myself in.There a complete room(my son's) that uses no electricity as he stays on campus.Now they have threatened to turn off my electricity which will put my health in jeopardy if I can't use my breathing machine at night.
They recently mentioned they have a customer cares program for those on disability.I asked if they had any such program months ago and was told no.My local agency that normally helps me has run out of money and on my fied income and with my health issues I cannot afford to be without electricity.