I am a long time Xfinity customer (7+ years). Recently, on 08/25/23, I received a call from Xfinity agent who offered me to switch to Xfinity Mobile (I had 4 lines from another provider) and he told me that I will be getting a total of $700 in prepaid cards for switching the lines ($100 for first line and $200 each for other 3 lines).
But, after moving the switch, I was told that I will be getting only $400. When I complaint about it, I was told that the previous calls are recorded in the system and they will review it.
When nothing happened after this, I escalated the issue to executive team and, they could not find those recorded calls in the system!! All my orders were done on phone and I have the text messages during that time period to digitally review and approve the orders. But, nothing is happening on this.
Also, one xfinity service agent that the amount may be linked to my reward status and deals offered (7+ years = Platinum status). So, I enrolled in the rewards status and my status is being shown as "Silver".
After raising a complaint for this, first I was told that "Your service has a break of 3 years" (I don't have a singel day break in service and have 7 years of monthly statement mails from Xfinity and payment records for these statements).
Then I was told that "Your previous address doesn't qualify for rewards". Which, according of their own website (and FAQ section) is wrong. Any service address change doesn't affect the reward status.
I have run out of options now. Xfinity is not honoring the deal that was offered by their agent and I am also losing on some good rewards due to wrong reward status. I need help in getting this resolved.
I had a problem with Comcast/Xfinity back in May where they sent me a message saying that I was over on my data for my son’s phone. He had been using .3 to .4 gigs a month since he got the phone. All of a sudden, they said that he had used 12 gigs in a week. He was in school as he is a minor and all of the kids have to turn their cell phones in to the teacher, who keeps them in a basket in the desk, until they leave school. I explained this to the Xfinity agent, and they said they would have tech support look into it and get back to me. I got three more messages in May and called in both times and said that I had not heard back and if they could not fix whatever the issue was to put my son on unlimited. Once again, they said that the technical team would look into it and get back to me. When I got my June bill they charged me $77 for overages. I called them again and explained the situation yet again. The woman agent that I got looked and saw that they had not fix the issue or done anything to the account as I had instructed. She corrected it so that my son was on unlimited and apologize that they had never gotten back to me about the issue or fixed it. She put in another request for the bill to be adjusted and transferred me to the next level higher than hers. The person we got was rude. and would not listen to any explanation. I told her that my son was in school during the time that he supposedly used 12 gigs in a week and asked her to look at the account history that showed he never had use anywhere near that much and that he was in school at the time and his phone confiscated by the teacher. She just said that is what you owe and you have to pay. I paid my current bill but did not pay the one for May. They cut my phones off in July and I called in yet again. The person that I talk to you on the phone was very nice and said that he would extend the payment and turn the phones back on immediately. He also said that he did see that my son had only used a small portion of his gigabytes each month, and that the 12 gigs in a week was definitely suspicious and appeared to be a glitch in their system. He then informed me that he would escalate this case for review with technicians and apologized. Once again they had not fix the issue nor reached out to me at all. Today is 27 July, and my new bill has generated which showed that the amount was not credited as was promised, nor did anyone reach out to me concerning the data problem. I called in, and the woman just said that’s what we owe, and that she saw no record of any calls in May, which was a lie. I am sure they’re going to cut me off yet again instead of admitting that they had a glitch in their system and that since my son was in school during the time which they claim he used up 12 gigs in a week when he never used that much in a month especially when he's in school all day. One agent agreed with me that they owe me a credit because that high if data use was impossible under the circumstances. When this was brought up during our conversation today, they said they didn't see any record of it on their end which is a lie. Unfortunately, I didn't realize this company was known for fraud, dishonesty, and other Heynis schemes towards their customers, or I would have never signed up with them. Their service for both Internet, and mobile is horrendous, but some of the alternatives, especially where you have snow, and hail is, is worse. I will definitely be finding a new carrier ASAP.
As far as I know, there is no Customer Service available at Comcast. I am having issues with my cable and internet. I am being charged for "Superfast" internet (600 MP/s) and as of this morning, it was tested at 174.9 MB/s. My DVR will either not record scheduled recordings, or not keep recordings more than a week, watched or unwatched.
I tried for over a half hour and 2 different phone numbers, and all I get is an automated service that won't connect me to a live tech.
I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company.
That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address.
They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord.
I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent.
I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.
So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.
I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero.
Update; Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.
My complex ended the service agreement with xfinity on 1/31/22 and it was physically impossible to use any data or phone service from xfinity. They decided to illegally turn on my auto pay( I know cause I had there service for about 16 years and I've never used autopay in my life) and I was charged for month of February and March when I literally didn't use any of there services. (Complex made us swap to spectrum) I verified with there employees and they agreed I was due refunds.
They ended up closing the tickets and charged me 57 and tried to send it to collection. It's ridiculous especially when they OWE ME 140 and turned on autopay illegally. DISGUSTED COMCAST IS ANOTHER CORPORATION STEALING from its customers STAY AWAY
1/2020 called 8 different times to cancel, I could not afford $80 for internet. On Social Security. Then they shut down my TV, paid thru the park, no TV from 8/2020 to Jan. 2022, they owe me $747 payments made to park, can't get out of their tv agreement thru mobile home park.
I spoke with Comcast back in March, they opened a dispute ticket for me, they did nothing except stopped billing me the following month for the modem that their employee changed out for 3 years. This is not a few dollars but over $500.00. I finally called them back a week ago, they gave me a provisional credit of $500.00. Today I get a phone call from Gilardo G, he stated he removed the credit and will only credit me for 6 mos of the 3 years I was charged.
I asked several times for his supervisors name and number and he said the buck stops with him and he spoke for the President of the company. This is so wrong in so many ways, they charged me $14.00 a month for 3 years and WHEN we finally notice this we are told to bad.
I have dealt with this company since 2015, On several occations they add fraudulant charges to your occount. You call and have it taken care of then a few months later SAME fraudulant Charges,....Ive had this happen too many times to count but on my recent charges,They have billed me for Equiptment Rentals that i already own!
I purchased my own Modem in may 2019, This is the 4th time since then that they are trying to charge me a rental fee for my own Equiptment,I purchased an ARRIS TG862G Modem may 2019 ....They have charged me 3 months for my own modem @$14 a month x3 for a total of $42 I called them June 6th,2021 They took it off then June 10th they added it on again...They have been sued and had to pay millions yet they continue even after they were ordered by a judge to pay the millions and to re-emburse customers. NOW THERE AT IT AGAIN!
If you have had this problem [please] email me @ [email protected] for another class action lawsuit. Im fed up ,have invested my time into filing complaints/ calling service provider to no avail! BEWARE! COMCAST/Xfinity Inc is the most Fraudulant Company...Look Them Up They have already been sued According to surveys by the American Customer Satisfaction Index (ACSI), Comcast had the worst customer satisfaction rating of any company or government agency in the United States.
The Consumerist runs readers polls to name the most hated company in America. Comcast also regularly features in these polls. The website gave the “Worst Company in America” award to Comcast twice, in 2010 and 2014. right to sue in small claims court, which is granted in the Comcast Agreement. There are only two limitations to small claim lawsuits in the agreement:
I received a call from man saying they had just signed a promotion with EBAY and would be willing to cut my monthly comcast bill by around $80 monthly for the next 24 months and all I had to do was purchase $400 worth of Ebay gift cards and call them back. I did and give them the numbers of the 2 cards for $200 each card. Then they call an hour or so later saying that they had made a mistake and that the contract said the cards couldn't be more than $100 dollars each. They had voided these two cards and that I needed to go back and get 4 cards for $100 each and call them back. I did that and gave them the numbers of each card.
For my trouble and because it was their mistake they agree to authorize a bank counter check for $500 with the extra one hundred for my troubles plus the other $400 to reimburse me. Then an hour later they called me saying that they are sorry but they found that they found out they can only send out in qualities of $1000 or greater so I needed to go back and purchase 5 more cards at $100 each and they would send me the bank check for $1000.
I didn't do this. By now I'm out of $800 and they want me to invest another $500. Sounds like a scam to me. What I don't understand is how they give you a good Comcast phone number to call (1-888-865-6702 ext 1) and give you their names and employee ID number. The names I spoke with said they were David Moe employee ID DT-5692-094 and Charlie someone ID# CX-090-247. Also I spoke with Alex Acaca but didn't get an ID number for him.
I have tried to get someone with Comcast at a higher authority to speak with to turn this in to them but no one there would give me a supervisor of any sort. One lady did say that they do not have these employees with the company and they have no ties with EBAY in anyway.
Be careful if anyone calls you telling you they are with Xfinity or Comcast because these guys operate professionally. How do you get into a company's phone system???? That is what threw me off. Now I'm down $800 because I fell for it.
My 71 year old relative with Demetia, got scammed into changing/ adding onto his internet service by a COMCAST customer service rep desperate for his comission. He only watches 4 channels. He was told they were raising the prices and he needs to change his selection. It went up to $175 a month, which he couldnt pay, so he discontinued service. He returned the box and everything else to the COMCAST location on Reid street, Palatka, FL. All bills were paid.
1 year later, he started getting collection bills and phone calls for outstanding payments due, tried to clarify, but COMCAST lied. Now the collection agencies heep harassing. There is NO money due.
Every month I received like clock work a bill stating what was owed and when.
But on the final bill nothing was sent. The were sneaky and deceptive and just took the money from my account without sending me a statment or a final bill or that the funds were paid. They also over charged me on my final bill.
Comcast is well known and has been warned in the past about these deceptive practices but they still contine to do so. I would like a portion of that money back and an apology from them.
I have been billed for services I am not using. I was lied to about the cancellation of services I requested comcast services 07/2020 at my home. A installer came to my home in july 2020 however he did not install the equipment properly. I called comcast several times with no resolve, they stated they could not send anyone out due to covid 19. The services did not work. I called comcast to disconnect services, as I was told i could without charge before 30 days no fees.
I ups mailed back all equipment on August 8, 2020 @10:18am. during that time I was billed $526.79. I called comcast on 09/23/2020@ 10:00 am inquiring on why did I receive a bill. the young man names John agreed I should not be charged as I did terminate prior to 30 days. I am still receiving bills and when I called on 10/16/2020 @4:11pm spoke with Jerry he told me "oh they forgot to tell you you are charged a $200 something dollar install fee". Hell no! I should not be charge a penny. i was told I could cancel at anytime. My services never worked properly. The services were substandard and not worth 1/2 a cent. I am sick of Comcast getting away robbing people. I want these erroneous charges taken off of me. i should not be billed for anything.
On 10/21/2020 at representative from the company called me to resolve the dispute, however the gentlemen argued with me and was very unwilling to hear my complaint. I ordered services on 07192020 I terminated services on 08042020. As I was told when I order the services if I were not satisfied with the services I could cancel within the 30 days. Non of the services worked properly, the tv, the internet nor the home phone I called for tech assistance everyday of those couple of days those services were in my home, each time I called I was told they were not sending out techs due to COVID, I requested cancellation on 08042020. I mailed their equipment back on 08082020 I have a receipt. Now the guy is saying I owe over $700. Coimcast acts like they need my money enough to cheat and rob me. Now I have to worry about that being put into collection. Because I refuse to pay for something that I am not using and never fully was operational at my home.
Comcast services are a rip off.!! Robbing poor people!
Signed a 2 year contract upgrading to 600mbs up from 200mbs. so far rarely get speeds above 150mbs with new white tower modem have to reset it 3 times a week to watch TV very disappointed with service and customer service. They pinged my modem and said everything was fine. I check it several time a day with speed test and have yet to get close to 600mbs which the told/promised me I would be getting.
BEWARE COMCAST WILL LIE TO GET YOU INTO A CONTRACT DON'T TRUST COMCAST XFINITY. I had the old black modem for 2 years at 200mbs no problem decided to up grade from dish, and bundle TV and Internet with higher speed ......what a big mistake DON'T GET COMCAST
Xfinity services has deteriorated to the point that they don’t have good service nor do they respect their customers as they will lie, and disconnect themselves from a call or chat without helping their customers. Their internet speeds are not what they promote. I have lost over $3000 attempting to work from home with their services and they will not help. I have changed my services, modems everything and still no help. They do not call you back or help when their so called technicians say they have fixed it and do not. It is a total sham.
I have been a loyal customer paying a premium price for their services and they do not care. When calling in they have two options and if it is not one one of these the call hangs up. I have had to call their sales department and press Spanish to get through. You would think that they would offer the same for their loyal customers. Their services are not what they spend millions to fool you to get their services. Their customer services stink and they do not care. They send technicians that do not fix anything then chat disconnects you and supervisors don’t follow up with their promises. They don’t give a hoot.
Built a new house wired for cable, called camcast for hook up. 1200 to fix the street and put in new underground cable 3month later still cable disconect 4 complant. wen .t comcast mad as hell told the man i want close the account he said he would .
next month bill again .3more try to close account. finally got account closed early termination carge direct payment. now closeing bill 296.54 for service never recevied
Comcast/xfinity Hi speed internet & TV service with NO premium channels & NO DVR...cost was $107., up to $131, then up to $161 per month same service!!!! I tried to just get internet, which comcast offers to new customers for $39.99 a month & my price is $199 per month!!!
What a rip-off! They punish you for being a good customer! I've had them for 6 years at this address, but warn you stay away! Comcast is a rip-off!!! Raised the price, 3 months in arow Lebanon Pennsylvania
I just moved into a new apt. Before i got mt comcast tv and internet on my landlord got it turned on in my name in the apt above me. Which her son lives in. I didnt know that until i got my own internet on and they wouldnt give me my account number. So i had to drive to the office and get my account number.
Then i couldnt log in. Finally i filed a fraud report on my accout . But it was still on in my name upstairs. They messed up and told me that. They still keep denying me services even though my internet is on upstairs in my name.
This is happening with everything though. My husband Michael Lee Mercer fraudlently made himself my power of attorney and wven though we have been apart for 8 years he is still messing with me . He stole my inheirtance. And now im forced to live a very awful life because if this secret. I need help.please .
We recently discovered that Comcast had been charging us for cable TV, internet and phone services at a prior residence we sold in November 2016. Comcast has continued to charge us each month since November of 2016 for the previously mentioned services at our old address. As a result, we have paid almost $3500 for services we've never used, while also paying Comcast for cable, internet and phone at our current address.
We have been in contact with Comcast about this issue no less than six times since October 13, 2019 and they keep giving us the runaround. First, they couldn't even identify our previous account. Then we were told a supervisor would call us back. We never received a call.
We were told on October 20th that we'd be refunded in 7-14 days, but another conversation on October 26th revealed that there was a "hold up" because we needed to provide physical proof that we moved. None of the other representatives we spoke with mentioned that we needed to provide documentation proving we'd sold our property.
We brought documents that prove we moved from our old residence to a local Xfinity store which the sales representative scanned into Comcast's electronic system.
On October 29th, the day after we brought the documents to the Xfinity store, we called Comcast to follow up. We were told that the stores and the call centers use two different systems and that we'd have to wait for a response from the store since the representative there had escalated our case.
Meanwhile the representative at the Xfinity store told us that according to the case file the documents were all they needed to initiate a refund.
In the meantime, we have representatives continually calling us about "collecting" payment for the last few months on our old account which is due to our disputing the most recent payments with our credit card.
I paid them for the full month of June 2019, but moved out of the apartment June 12th. They could never explain why they think I owned them $54.00 They harass you, turn you over for collection, on no basis at all. They are awful in Chicago, IL Turned me over for collection for money I do not owe them
Horrible company. They insist I owe them $54.00 for an apartment I moved out of on June 12, and I did pay for the complete month.
Not one person at Comcast/Infinity could tell me why I owed $54.00. They harass and annoy you, and then turn you over for collection.
This started in December my area was having a lot of outages and I was getting credit. The would send signals , change boxes same thing. Al called me and said he was over my account and he was sending a team out there to fix the issues.
They came but didn't have the tools they needed so they returned a week later. He told me that I was done getting credits and that your services have to be out for 4 hours or more to get credits. A few months later I received a high bill because he had reversed between $200-$500 in credits from my previous bills and he has been auditing my account every since then he reversed credits often. And he's rude as hell.
I sent a fcc complaint they all take up for each other that S what the reps at corporate told me. I told them they i don't want him calling me or talking to me period. He acts like he has a personal vendetta against me I don't know him.
Every time I call for a tech he will call and tell me that if they don't find anything wrong that S a $75 charge. I'm tired of being treated like a child . He puts notes on my account staying that I have to call him for extensions or credits. I don t know if he's prejudice or not.
I refuse to deal with me and I don't want him calling me period he's a bully. I've never heard of reversed credits until he started this. I wish I could have another cable company but my building doesn't allow it. I'm tired of him picking with me. I've never had a corporate manager from anywhere do anything like this to me before.
If I hadn't came across this website i wouldn't have known that there were others getting this same treatment from him or a member of his team. Thanks to him reversing credits every month I'm always behind or past due. Comcast let's him d o what he wants to people and it's not fair.
I just want him to leave me alone I'll talk to Comcast if the rep is nice but not him they can email me. He wouldn't even give me a payment plan had to pay total $505 instead of $240 because he said so. No one has anything nice to say about him. I'm assuming he throws his weight around and bullies people it stops with me today.
On the morning of Tuesday, September 24, 2019, I went to log into my [email protected] email account and was greeted with the following error message: "Error
We're sorry. It looks like something went wrong. Please try again in a moment."
I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error.
I filed a complaint with the FCC and FTC Saturday, 9/28. I am now going into my second week with no access to my email.
I had changed to Verizon Cable in December of 2017. I later called Comcast to come and get their equipment, they wouldn't do it. I told them you are going to do it. I finally turned in my equipment, told I would be billed; instead, my account was sent directly to collections!
I want those jerks out of business! By the way, I love to dictate to these joints on how to do their work!
Retaliation against employees , intimidation and discrimination are the norm working at Comcast. No union so they treat employees like they treat their customers. Filing complaints as well with the department of labor and FCC for unethical sales practices that are encouraged and promoted by employer.
Comcast doesn’t respect their word or their customers they just trying to collect money anyway
I had the 3 years agreement and I understand if you have agreement contract that means that no change in what you get or what you pay for the whole time of the agreement so they have to keep the channels i have till the end of the agreement.
But no they took out channels without telling while they keep charging me the same money
After a whole hour on the phone with a customer service agent there is no change just deal with it I’m not happy with what happened cause when i did chose this agreement contract i did it to be in peace from keep changing the monthly payment and the channels but nothing happened they keep taking the same money but I’m loosing channels
I have had 2 collection agencies attempt to scam me out of funds for an alleged balance I allegedly had with Comcast Cable. When I requested the documentation to support the alleged account be provided by these collection scam artists, they immediately "withdraw" the claim.
My credit bureau reports are frozen & have been for many years. These collection agencies, ICS & Credit Mgmt, LP are creating accounts that never existed allegedly from Comcast Cable & attempting to collect funds fraudulently.
I called Comcast to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF.
I called Comcast and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you.
They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
1. We thought COMCAST WAS CALLING TO RESOLVE THE COMPLAINT _ THEY WERE CONOCKING MORE INFORMATION USING THEIR ATTORNIES> WHAT SLIME ! Dear FCC Intake Officer, The complaint initiated against COMCAST/Xfinity has developed into a Collections by [McCarthy, Burgess & Wolff, Inc. Ref#: 30914088_CRCOCP, [email protected], Mar 4 at 12:47 PM This correspondence is intended for the email address that was provided as a valid contact for Pablo Marquez/Pablo Marquez.
If you have received this message in error or believe that it was provided in error, please delete this correspondence, and do not disseminate any information contained herein.] This is the bully tactics by COMCAST/Xfinity, they called me repeatedly asking why, and I had to repeat myself several times to these unprofessional people. One of their Agents after telling them about the damage to my property, violations of privacy, a security system later turned into a monitoring system to avoid the hacking and no recording, non responsiveness by their prior customer service reps and paying, paying, paying so taht the neighborhood could have internet, said, "we credited you $10 in the last invoice". You can see the heavy handed COMCAST/Xfinity will take to continue violating FCC Laws, Privacy Laws, Business Laws in America. They did not care I mentioned Veteran, Senior Citizen and want upper management to know what they are doing. Its clear they will also use ALL legal measures to destroy my FCRA and financial well being for their practices. I ask for your continued assistance, they will continue calling me creating a false legal apparatus, using gimmicks like these demonstrates COMCAST/Xfinity will use any corrupt method of gathering information and using it to abuse the American legal system. Sincerely, Pablo 2. HERE IS THE ORIGINAL COMPLAINT IN 2012 FCC Consumer & Govm't Affairs Bureau Washington, DC 20554
TO WHOM IT MAY CONCERN
After your response to our initial Complaint #12-C00406759-1, 7/2012, inquiry we had no alternative but to choose COMCAST for TV, because of the reasons on our initial complaint and your response of seeking Consumer Protection as a goal. Their campaign of deceit, false statements, false advertisements then a Inbound Customer Service that hyped up a service that was inferior to any we have used in the past has caused us harm and loss of a considerable amount of time, tele calls and aggravation. When we established an account, COMCAST used the harshest, cruel, mean, uprofessional behavior to give us TV service, at the end they intentionally having payment cutoff service. Below are emails back and forth from COMCAST because we gave up calling in daily, to which at the end the Corporate Managers demonstrated being as unprofessional, anti-consumer and without decency to admitt they had caused us all the problems, they hinted we were to blame, We physically turned in our equipment 12/4, to find a Central Office of chaos, angry people, people throwing equipment off at the door and a lax bunch of Representatives (hiding behind the glass partition) without any concern. We ask that the $30 initial set-up fee and the initial $40 payment be returned and that CEO Brian Roberts issue an apology to us for his non-involvement with a illicit AD campaign of lies and deceit. Sincerely, (signed electronically) Mr & Mrs Marquez Prior emails follow------ Dear Corporate Comcast, Thank you Kevin for making our decision final, we saw the "mob" at your offices and knew then that COMCAST eventhough paying exhorbitant wages have un-educated people running it, keep your equipment, promo of lies, third world customer service and arrogant behavior. We will not seek being favorable with COMCAST anylonger.
See our online complaint.
--- On Sat, 12/8/12, p marq wrote: From: p marq
Subject: Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.Fw: Re: Thank You! Your Comments For Rick Germano Have Been Received
Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.
3. YOU CAN SEE THE DETAIL INFORMATION GIVEN YET THE STUPIDS AT COMCAST ARE PAID NOT TO RESOLVE PRIVACY MATTERS>
-- On Mon, 11/19/12, p marq wrote:
From: p marq
Subject: Re: Thank You! Your Comments For Rick Germano Have Been Received
Iris Marquez 7215 W Sunrise Plantation, FL 33313 Acct. 8495753921531678 Re; Continued harassment, unprofessional behavior by Comcast employees... Brian Roberts, CEO Comcast Corporate Office 1500 Market Street Philadelphia, PA 19102 November 20, 2012 Dear Mr. Roberts, As a Veteran, Senior citizen and US citizen I am angered, disappointed, ashamed and know this treatment is un-American. As a stockholder of COMCAST I do not know how this Company can continue to exist harassing new customers as we have been treated. I recommend immediate termination of everyone acting in this manner. We have exhausted ALL attempts and have stopped calling, chatting and await your employee to pickup your units. We have better reception with our $10 digital receiver than with COMCAST?!!! We get three good extra channels with COMCAST than with the digital box but it’s a travesty this run-a-round for 28days. We have spent time, cell phone minutes and aggravation because of your Staff, I see a hostile, mean-spirited COMCAST Community here and resent to have to expose their tactics directly to you when for ten year I have been a stockholder of COMCAST. Here are the dates and findings of our experience; 11/20 All local channels showing “channel will be available soon”?!!! 11/19 Give specifics to chat of channels 1-30, from 6am - 11am grabble cannot see, and Channels promised never received as; Comedy Central, History, DYI, etc. etc. - no help 11/14 Send in chat - no help 11/12 Get Call from Customer Service asking for “cooperation” but no help. 11/9 Tech shows but no help 11/4CUSTOMER CARE MANAGER, WE HAVE TO WRITE AFTER 7 TIMES CALLING IN TECH PROBLEMS. 2WEEKS OF LIES, DECEIT, THEN WHEN SEEKING ASSISTANCE ALL REPS WERE UNPROFESSIONAL. WE WILL NOT PAY BILL UNITL WE START GETTING OUR PROGRAMMING. AS A STOCKHOLDER I AM ALARMED, SADDEN AND HAVE TO REPORT THIS UN-AMERICAN BUSINESS PRACTICE TO THE FCC + FTC. IF YOU DO NOT CARE PLEASE SEND YOUR TECHS TO PICK-UP LOUSY EQUIPMENT TOO. IRI ACCT#8495753921531678 Cordially, Iris Marquez From: Comcast ECARE
I have had comcast/ Infinity for years now. I got an offer to add 100+ channels and once i did the offer was said for $10 add 100 or more channels my bill went up from $155 to $203.19 I asked them they tried to explain made no sense because they couldnt explain so then I said so I guess for 100 or more channel increase was a lie.
She said that what i have before or any offer was unavailable unless I paid more than what I now have there was nothing under than what i have for $203.19. They are such a rip off all they are interested in raising prices not keeping current customers. I will be finding another cable and internet provider Im done with them because they are so full of it. I
'm just letting you all know to beware of Comcast/ Infinity because they are truly a ripp off!
Comcast has removed channels from my home and business package on several different ocassions over the past several years. They sell you a package and a few years later take away several channels and tell you that they were not included in your original package and you will now have to pay additional charges to get the channels back. Their internet is advertised as UP TO 100mps. This way when you consistantly get 30 to 45 mps they can get away with this. COMCAST IS ONE OF THE BIGGEST SCAM RIP OFF COMPANIES IN AMERICA. I WISH SOME LAWYER WOULD START A CLASS ACTION LAW SUIT AGAINT COMCAST FOR THEIR DECEPTIVE BUSINESS PRACTACIES.
I have been with COMCAST/XFINITY less than two months and after speaking with many so called "TEAMMATES" I still have a incompleted installation even though the installers say that it is complete.
It has been a nightmare from day one. The cable lay across my lawn for weeks as they were going to bury it (Forget cutting the grass there). In addition the phone service as well as the TV and the Internet was not at all dependable as it would shut down for no apparent reason. Agents said that it was due to the weather. The universal excuse that they are trained to spout out to us dummies. And after all of that they came over and put part of it in the air and part across my lawn because I didn't want my asphalted driveway dug up for the cable but they said they would go around it. They didn't bury any of it.
I lost count of the number of chats and phone calls that I have wasted my time over trying to get this resolved but all they want to do is get my name and phone number and sometimes later email me to vreify to them my address.
This has happened so many times that I am fed up and disgusted with there CUSTOMER NO SERVICE. I even went so far as to contact a big cheese or touts to be on XFINITYs web site named TOM KARINSHAK. He did get someone to come over but they did not complete the job. Pictures are on F/B for free advertisement. Not to mention the twelve (12) yes Twelve(12) hour window that the installers are afforded to be there. So I put my life on hold twice for them only to have them not show or make a phone call to say they would not be here.
I have asked for a refund of the $60.00 installation fee because it is not fully completed and does not appear that it is going to be. They strung me along until it was to late to cancel their service (30days). As I said,I am disguested with this inept cable and internet provider. I'm going back to my prior one. If they don't release me and give me my refund I will be stuck with these clowns for two(2) years.
I called into Comcast because I knew I was cancelling and I didn't want to get a early termination fee, They first tell me I can cancel on March 15th 2018 with no ETF, My bill comes in and I see it is higher than normal, because bill is prorated and I find out my grandson rented Jaws and Jaws 2 and i request that they both be refunded because my grandson is 3 they refused to refund 1 because it was played through and the other they refunded because it was only played for 1 minute. so that's why my bill was so high, and they say I have to cancel after March 20th 2018 because that is when my contract ends, but my bill was suppose to be $178 refund of $4 for a Jaws movie equaling to $174, which I paid on March 16th 2018,
I called back on March 21st 2018 to cancel services and I asked them if I will have any other fees, They tell me no and I should receive a check for the amount of renting the equipment, They tell me how much and I ask when I should receive it by. I cancel and return my equipment that day so I should not have any other fees or even an account I should be able to log into. I log into my bank account and I see they charged me an additional $10 on March 23rd 2018 so they pulled $10 out of my account after my account was cancelled and without my knowledge. I have called them and and they refuse to refund me that $10 claiming it is for the same 2 Jaws movies my grandson rented. I am almost 70 years old and they could not careless that I am on a fixed income. I suggest going elsewhere for cable, internet, and phone services. I have been a loyal customer for 4 years always early with my payments and when I decide to cancel services I am not a spec of dirt to such a big company.
Here is my recent experience with Comcast. They sent me a shut off notice in the middle of December. I believe the billing cycle is on the 21st of each month. By January 4th, I was still being billed for services that I was not receiving so I called them to terminate my services. The woman said that they had to come out and shut it off at the pole and my bill would reflect this. By the middle of January, another billing cycle ensued. I called again. They asked me if I made a payment arrangement which I did not because I no longer wanted their services and wanted to know what the final bill would be. This part is very important. The guy said since you made a payment arrangement so we kept billing you. He asked if I returned my equipment(the info. Was right in front of him) due to his fast response because I turned it around and asked him, “When does it say that I returned your equipment?” The short end of the story is they billed me for 2 months of services that I didn’t have. They lied and said that I made a payment arrangement which I did not. They also said they would keep billing me until I returned my equipment(which I have yet to receive something in writing that states this). This company is disgusting. I filed a complaint with the FCC and will file more. It’s funny that I go online to view my bill and, poof, it’s gone. I have no access to my bill.
I had called into Comcast to make a payment agreement. I never set up a pre-arranged payment because I want to control when the money is actually paid. When it came time to pay the bill as agreed, I paid it two days early. However, on the date of the agreement, Comcast took out the payment again. I called them and asked for them to refund the payment because I had other bills that had to paid with that money. Their accounting department denied my request because I still had a past due and they put the rest towards the current bill. I was informed me that I had set up a pre-dated payment. through their computer which was not true because I had set up the agreement date with a CS representative. Comcast just used a card I had on file to take that payment. I have since told Comcst to remove all payment cards and accounts on my profile so that this would not happen again.
Still they have denied my refund and I am forced to go through my bank and their dispute process may take up to 90 days. This is ridiculous.
In May of 2017, I went online to chat with a Comcast representative about switching my old plan and finding something more affordable. I told the representative that I was willing to give up one of my TVs and turn off the cable box. I am a senior and have limited transportation so, I could not bring the cable box back to one of their stores. The representative said that would be fine and that they would just turn that cable box off. He said that with the exception of that cable box being turned off, everything else would remain the same. I have a bundle package which includes, TV, internet and phone service. He said that the new price per month would be $123.31. I asked him if, this included all taxes and fees. He said yes and said that contract was good for two years. Somehow, we ended up getting disconnected. I was able to reconnect with a new agent online. She said that she would continue with the process and once again she said the amount would be $123.31 a month for two years. Once gain, I asked did that include all fees and taxes and she said yes. I went ahead and signed the contract. I thought everything was final.
I kept receiving monthly statements that were for more than $123.31. I kept sending $123.31 and including a letter to the billing department stating that I had a new contract and that this was the new and correct amount. When, I called the billing department, they said it takes time for the bill to be adjusted and not to worry about it. After three months of recieving bills with different amounts each month, I called Comcast again. I spoke to a representative at Comcast and she said that $123.31 was the correct amout for my monthly bill. I asked her if, she could get this straightened out with the billing department. She said that it would be taken care of. Now, three representatives at Comcast have told me that my bill is $123.31. I kept getting additional bills from Comcast.
In October 2017, Hurricane Irma hit Florida. My cable line came down and was hanging on the ground. This was dangerous and unsafe. I have a gardener take care of my yard and the county cuts vegetation near my property. I did not want anyone to get hurt. I called Comcast to come out and fix it. They did not send anyone out until, I told them that not only was it unsafe but that I was having trouble with static and people could not hear me on my phone. Finally, they sent two technicians out. They went in my attic, checked my phone and internet. They found nothing wrong inside the house so, they went outside to fix the cable. I thought that they were going to connect the cable overhead to the pole like it was originally. Instead, they put in a new cable box and cable that ran along the ground. That did not bother me. I asked them when the cable would be buried. The told me that within a day or two, someone would come out and bury the cable.
A week went by, no one came by. I called Comcast and asked if, someone was coming out. They set up an appointment. No one showed. I called again and they set up a new appointment for Thanksgiving Day. I thought that was strange but the representative reassured me that someone would be there. No one showed up. By this point, I was getting sick of it. My gardener had to watch where he cut the lawn and had to remind his crew. The county came out to cut vegetation that was very close to the new cable and I had to run out chasing them so that they would not cut the cable. Comcast did not even put up flags or markers to indicate that there was a cable there. I called comcast again and said that I wanted to speak to a Supervisor. I did not get to talk to a Supervisor but the representative told she was sending someone out and that I would need to be home. I asked her why I needed to be home if, the technician was only working outside. She said that someone over 18 needed to be home. She gave me a confirmation number and a two hour window. My daughter stayed home from work for the two hours. Finally, the technician from Comcast arrived. He said that he needed to come inside the house and install two outlets. My daughter asked him what he was talking about and showed him the outside cable that needed to be buried. He said that he did not do that and that he was given the wrong work order. She was very angry because she was missing work for this and no one was fixing the problem. He called Comcast and told them that they needed to send someone to bury the cable. She called Comcast as well. She told them that she was missing out on pay from her job and that nothing was accomplished. A Supervisor was put on the phone and told her that it might take up to a week before, the cable would be buried. He said that Comcast needed to get a permit, put out safety flags and check if, there were any pipes undergroung first. My daughter told him that no one at Comcast had mentioned this before and that three different appointments were scheduled to bury the cable. She told him that she had stayed home from work because the Comcast representative said someone needed to be home. He said that no one needed to be home and that he would credit the account $20. My daughter missed out on more than $20 worth of pay.
During the conversation, the Supervisor brought up that $111 was past due on the account. My daughter said that she did not know about that but, what did that have to do with sending out someone from Comcast to fix a cable that was a safety hazzard and that was their responsibility. The next day, someone from Comcast came out and buried the cable. I did not know it until, I came home from work and saw it.
Once again, I am receiving past due bills for around 90 dollars because the $20 credit was removed. I called Comcast again. The representative said that I was misinformed and that the total each month should be $143.28 with fees and taxes. I said to her that I would have paid that amount all along if, I was told that from the beginning. I asked her if, they could waive the past due amount since I was misinformed by three Comcast reoresentatives about the amount. She said that she would put in a complaint and a dispute for the charges because I was giving the wrong monthly amount. Nothing was done about this and I was still getting past due bills. I called again, the representative said that Comcast had sent me a letter stating that they would NOT waive the past due amount. I told her that I never received any letter. I also, asked her why I was charged a $9.50 late fee when the payment was received on time. She said they received it on the fourth. I told her that another Comcast representative told me that I had until the 7th of the month before, it was considered late. She credited me the late fee of $9.50 and told me that payment needed to be there by the third or it was late. Again, I was misinformed by a Comcast representative.
I believe that my past due payment of around $87 ( do not know exact amount because it keeps changing) should be waived because I was misinformed by three Comcast representatives. I was told by all three that I should only pay $123.31 including taxes and fees. Besides, the $87 should just be waived due to their incompotency, my daughter missing pay from work and the constant aggravation. Comcast/Xfinity/Cox Media or whatever they are calling themselves now, is a company that hires liars and incompotent people. They subcontract most of their technicians which is not how they depict their services in their commercials. These are NOT technicians that just work for Comcast. These subcontractors are called by Comcast and paid by Comcast if, they do the work. If, they do not do the work like the technician who was sent to my house with the wrong work order, they do NOT get paid. Many of the representatives from Comcast are Not even calling from a Comcast call center.
Xfinity added charges to my bill for cable boxes which don't exist, from Jan 2017. I noticed in February, and have called repeatedly and was told it would be fixed. It never was. In August I called again, and the CSR removed all future charges, but she needed to issue a ticket for the last 8 months @$20/month plus taxes and fees which still needed to be refunded, totalling $160. The CSR issued me a requisition ticket # of 043518793, and a promise of a refund by 9/10/17 and a call back tomorrow for verification. Also she scheduled a home visit for 9/2/17 to install a new cable box and check the house for equipment.
Nobody came and no refund. We rescheduled the visit, he came to the house, inspected our rooms, and veriifed that we've been overbilled for months and that we didn't have all that equipment that we were being billed for.
I called again...and again...and again...and 3 online chats. Everyone apologized for the no call back and scheduled new ones, and verified that the refund was justified and scheduled for the next billing cycle. NOTHING.
On 11/2/2017 I called for the 8th time, and spoke to Qunique. She said that the ticket # was wrong and gave me a new one # 044362302, promised a call back tomorrow, again..but that refunds only go back to 90 days! That would mean zero! The charges were from Jan-August..it is now November. I have been calling since February!
These people are either useless or liars. I want my $160 back and stop adding imaginary charges to people's accounts. I have reported them to the FTC and BBB today as well. Idiots and I'm trapped with them because they have a contract with my condo. I'd switch companies in a heartbeat if I could.
After having services in our temporary house we attempted to transfer the to service our permanent house. Comcast told us it wouldn't be a problem. Then they told us that they didn't service our subdivision. When we moved we canceled our subscription and turned in our equipment. When we cancelled we were told there wouldn't be a penalty since Comcast doesn't offer services in our area. Three months later we received a bill for early termination of our contract. Numerous phone calls later with the rudest people you would ever want to talk to and still no resolution. I would never recommend Comcast to anyone.
Comcast/Xfinity has been overcharging local consumers of their internet/tv bundle packages, by selling consumers speeds of up to 150mbps, but only actually giving consumers speeds way below that, barely 50%-60% at any given time, day or night. I have been running speed tests through a third party UNBIASED site, and the results are disturbing. This is not just myself suffering with this fraud issue, as I have spoken with many other local Comcast Consumers... and their suspiscions are the same, they are experiencing the same exact issues with slow internet on large speed packages constantly, and none of whom I have spoken with were ever allowed to use any other testing method except for Comcast/Xfinity's own TUNNELED FLASH test.
Here is a link to my latest tests.... which reflect the exact speeds I have actually been getting since service was installed and activated at my residence in March 2017. Please note that I have been paying for the 100mbps Internet Package, and have had technicians to my house 4 times, and my speed drops back down to this within 48 hours after every service call: http://testmy.net/quickstats/Data_Addict
Called a Customer Service Rep for help with signing into my acct. Never got help for that, but during conversation found out I have phone serv. I did not know this. I have been paying Verizon for years!
I feel I have been deceived, perhaps inadvertently. My Comcast bill is almost $200. a month or soon will be. I can't afford this. I would like to be compensated for the omission of information about my service.
Also, need to be offered a more reasonable service!
Comcast Lies when it claims no charge if the problem is their fault, We placed a call because a box wasnt working correctly. The technician came out and found a faulty wire attached to the outside of the house and replaced it. My next bill comes and there is a $60 "installation" charge. I called billing and they said they have no policy of not charging for service. Someone is lying: Either the CSR when they took the call or the billing dept. Calling them is a "real joy" too.
Xfinity aka Comcast (cable and Internet Service Provider) overcharged me by charging for a television channel (Cinemax) not ordered separately – a service that was provided with the cable television service by the sales representative.
On or about 10/19/2015, or there about, I ordered cable, phone, Internet and an alarm system with three (3) cameras under account number: 09519 102038-05-0. The Comcast representative who set up the account was Theo Stinson, XFINITY Sales Professional/Comcast Cable, of 8031 Corporate Drive, Baltimore, MD 21236; M 410-967-0546, F 410-497-0207, [email protected]. As an incentive for switching from an existing company that was shady, the representative added a free, extra movie channel “Cinemax,” and incorporated and alarm system with security cameras.
Once the cable, phone and Internet service was installed, the problems started. I was given multiple excuses why the alarm system could not be installed; e.g., the representative wrote the contract wrong, someone in the office did not account for all of the cameras and devices needed, etc. The workers continually failed to appear for service or showed without the proper equipment on multiple occasions, and I was never provided with the alarm system, which was part of the initial agreement and reason for switching to Comcast.
In addition, when I received the billing statements, I was overcharged every month for Cinemax ($12.00), and every month, I would call and complain to the sales representative and customer service, only to be told that it would be taken off the account. Needless to say, the problems were never corrected. Consequently, I cancelled the service and returned the equipment in May 2016. The equipment was returned to the service office in White Marsh, Maryland on May 8, 2016, and the representative who assisted me was Wendell Countess, XFINITY Sales Consultant/Comcast Cable, of 8029 Corporate Drive, White Marsh, MD 21236; T 410-513-3443, F 410-933-1115. Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 0951910203806. Installation was never completed and is pending the resolution of the below debacle.
Comcast turned the account over to collections - SouthwestCredit (reference no.: 59824950) and Stellar Recovery (file no.: 220221424) - claiming I owned $235.08 on the account. I requested written proof of the alleged charge and verification of credit for the overcharges for the period of time the account was open – eight (8) months or more. I further requested verification to support that Comcast could fraudulently overcharge me and be held harmless for the action as well as their poor customer service. The practices of this company have been fraudulent and unethical, and I never received any information from Comcast. As supported by Mr. Countess and his subsequent action, I do not have an obligation to Comcast, and Comcast is actually indebted to me.
At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund for any additional charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied.
Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 09519 102038-06. At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund of any additionally charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied.
This is for anyone considering having Comcast Cable installed in your home or business. Please think again. Please first read all the complaints about Comcast Cable throughout the Internet and also listen to my experience. After having enough of Comcast terrible service, and their God awful customer service, and rising rates, I called and cancelled my service after 7-8 years. Firstly, they put you on hold for 45 minutes as soon as you say you would like to cancel. Then, a customer retention specialists gets on and attempts to coax you into staying. This is where you have to be very careful. (I had also tried to cancel in November 2016. Keep this In your mind as it will come up later) You are treated like a dog if you do cancel and told you have 7 days to get your equipment back to them or they will bill you for it and mess up your credit. I did get their equipment back to them within 4 days and so far so good right? Wrong I then received a bill for $150. This bill is for what they say is early termination. Hmmm, Ive been with them7-8 years and know that I only signed a 2 year agreement when I signed up. Aha, this is where they trick you.
When I went to quit them in November, the customer service “retention specialists” said if I stay, we can offer you a discounted price. That’s it. No, “you just have to agree to a two year contract” or “well it would be only if you start a new contract”. No no. They say they’ll lower your rates but this somehow, magically makes you agree to a new two year contract, without being told this. Is that what you call a silent contract????? Because I sure an hell wouldn’t have agreed to it So….when I complain, I get told five times…..five (5), that a supervisor will call me back. Nope. Never called back. All I heard was crickets. I even told my wife on the last two calls that no one was ever going to call me back. She owes me a steak dinner now. So I complain to the FCC….. Whallaa, I magically get a call back from Comcast Corporate, “whoa”. Patricia Carroll of Comcast Executive offers me to pay half and they will credit half. Now why would I do that. Patricia, I Owe you NOTHING fool! She also stated that she had a recording of me agreeing to it. I said if you can produce that tape, I will pay and even add a bonus in for Comcast. She stated I had to write to the legal department requesting it. I did and still sit here waiting. So, I write again to FCC. Guess what. A week later I got a response from them stating that Comcast responded and the case is closed. Huh? They say wait for their response in the mail, but case closed.
So I get the response in the mail. It’s a type written letter, on a form paper, stating my name and address and that I agreed to it. Hahahahah. I s*** you not. Someone wrote a letter simply stating I agreed to it, and the FCC considers the case closed. Here, don’t believe me? Ive enclosed it at the bottom of this letter. I, Comcast Cable, owe Robert Hearn $250,000. Theres my letter back. So they have an agreement with me…..but no signature. They have an agreement with me…..but no email proof that they sent it to me. They have an agreement with me…..but cant supply the tape recording of me saying I agree. So now I wrote to the BBB, FCC again, attorney General, pa state commission, and many other outlets I can think of. Do not, I repeat DO NOT quit Comcast if you are with them. You are stuck there for life or they will make you pay.
Its been 3 weeks and thus far I find V****** fios twice as fast, no black screens which Comcast said was my four tvs, (yes all 4 went at once same problem), better phone service, internet speed that Comcast could only dream about matching, no rude customer service reps, and my bill went down $75 for same service. I will update this as I find out Sincerely
I am beyond lost as to what to do at this point. I have been a customer of this cable company since 1994 and I am constantly fighting broken service promises and I am never allowed to go to the higher ups. Then I recieve a letter of how they "made a mistake" in my billing and need to charge me more. I had negotiated an "out the door" of under $150 for BASIC cable and phone and internet. I keep getting a bill for $178. Furthermore, in the past, I never needed "digital adapters" etc. I have more wires now in the new wireless era than ever!! And I was told the first two digital adapters wouldn't be charged. Now, they "say" that was only introductory. Not true. I am tired. I am exhausted. I am violated. And I am tired of being angry and upset and overcharged. There is zero loyalty for long term customers. The letter she sent about having to charge even more is a slap in the face. Unethical, and she should be embarrassed by the way they treat their customers. This is price gouging at its finest. I am done. But not before I take this story to the media, social media, better business bureau and 7 on your side and any other avenue I can find. This is not me. But this is what they make you do. It's pathetic and disgusting and I am done.
If any of you have xfinity/Comcast, drop them quick! They are Liars and Thieves! They promise you one thing and then don't deliver and charge you outrageous fees! 3 months I've been dealing with them over $100 folks! Each rep has told me it would be credited back and nothing! Completely Unethical Company, it's not the fact it's a $100, it's the principle behind proper business ethics, apparently Comcast/Xfinity doesn't have any ethics or common sense, and doesn't honor what their employees say.
I have had xfinity box from comcast for 6 months. there have been problems since we got it. glitches freezing outagages. we have had various phone employees promise it will be fixed. we have had techs come out and leave because they did not have time to fix it. we have had others fix outside lines which didnt help, others never should up and now today the tech hung a missed u tag on my door without even knocking. comcast has my contact number but insists on using my triple play land line number which was never even hooked up. what should I do next. i have a 1 year contract
Joe browning chicago area vice president coward, al tenneson supervisor, customer service strategy and operations, top maggot. Lorretta banks professional shithead. And edward horsey executive customer relations Ecr) liar. The above mentioned scumbags are the lowest scoundrels imaginable. Out of retaliation towards me for filing fcc complaint against comcast xfinity these pos employees mentioned above, cut off my cable tv, internet and phone services. How does comcast remain immune from prosecution? There are literally thousands of complaints against comcast xfinity nationwide. State of washington attorney general's office is currently prosecuting comcast for theft by deception. outscam help me out. I need a little push getting illinois attorney general lisa madigans office to get up off thier selective a*s. Fcc needs to start locking up these executives just like common criminals. They are far worse though. These crooks defraud millions of customers every day.
Al tenneson, larretta banks, hilda toscano and joe browning the area vice president coward. Are all organized criminals that i caught ripping me off on my cable bill several times. I have recorded conversations to back up my story of their last caper they pulled. These low life scumbags lie cheat and steal from comcast customers so much they don t even know what to say when you call them out on it with a recorded conversation. I was promised my bill would be reduced from 181.00 a month to approximately 160.00 when i told them to pull their own tape or listen to my recording they just replied that my bill will not be the promised amount. Larretta banks is such a ignorant nasty ugly woman to deal with. And al tenneson is a piece of scum! hilda toscano or high powered joe browning don't even have the class or decency to call a customer back. They simply use their cronies to do the dirty work. Every person i mentioned above needs to go to prison for the rest of their lives for the crimes they commit daily on the poor customers they beat out of money. This is why the state of washington, attorney generals office is prosecuting comcast xfinity. Comcast is rated as the most hated company in america on the internet. Outscam has so many complaints like mine i can't believe there's not more immediate action being taken by are wonderful justice sysem that caters to the rich and powerful. How do these maggots get away with what they do i'll never know. I have only been a comcast customer since september 2014 and these bandits have been robbing me ever since. I now have at&t and will never go back. I would like to one day see these people rotting in jail. Especially nasty lorretta banks. She's a real pos ! i'm sure her kids will grow up to be just like mommy, robbing, stealing, and thieving.
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service.
We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don't know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn't his responsibility and we had to call AT&T.
So now we're without TV until AT&T can get a technician out here, and I'm sure there will be a charge.
We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we've used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem.
If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem...immediately.
They lock you into an agreement and deliver the worst customer support. The technicians lie.
My internet has intermittent issues.
I have contacted comcast numerous times and they did their typical song and dance in blaming my competency and equipment. A few techs actually saw the problem. If you get a sub contractor like I did one of the times, they tell the truth and made it clear it is not just me having the issue, it is comcast's infrastructure in my area. But it would cost too much to replace it so we are stuck with an ongoing problem. I can accept this. But why lie to me? Why blame me? Why not give me a credit in the months I exprience several days of no service and call it a day?
Why? Because they employ some of the most miserable reps because these people get attacked by a frustrated public. Comcast fails to own their problems and pins the consumer against their staff.
On March 3rd I cancelled my business service. I was told I would receive a refund and would NOT get penalized with a cancellation fee. 25 days later still no refund and service not cancelled. Now I am told I have to pay for this service. I did not even know I had service until today. I would have at least used it.
Comcast has charged me for cable boxes that I do not have in my home. This has now happened for the 2nd time they have overbilled me since 2015. Stating they can refund 90 days of payments. I have had cable boxes to break down when the technician has come out they have obivously not told comcast they replaced boxes and so it looks like I got an extra box. I have been over charged $19.95 since 2015 this is ridiculous and has happened before with them. They are robbing us.
Comcast Corporation Reviews
I am a long time Xfinity customer (7+ years). Recently, on 08/25/23, I received a call from Xfinity agent who offered me to switch to Xfinity Mobile (I had 4 lines from another provider) and he told me that I will be getting a total of $700 in prepaid cards for switching the lines ($100 for first line and $200 each for other 3 lines).
But, after moving the switch, I was told that I will be getting only $400. When I complaint about it, I was told that the previous calls are recorded in the system and they will review it.
When nothing happened after this, I escalated the issue to executive team and, they could not find those recorded calls in the system!! All my orders were done on phone and I have the text messages during that time period to digitally review and approve the orders. But, nothing is happening on this.
Also, one xfinity service agent that the amount may be linked to my reward status and deals offered (7+ years = Platinum status). So, I enrolled in the rewards status and my status is being shown as "Silver".
After raising a complaint for this, first I was told that "Your service has a break of 3 years" (I don't have a singel day break in service and have 7 years of monthly statement mails from Xfinity and payment records for these statements).
Then I was told that "Your previous address doesn't qualify for rewards". Which, according of their own website (and FAQ section) is wrong. Any service address change doesn't affect the reward status.
I have run out of options now. Xfinity is not honoring the deal that was offered by their agent and I am also losing on some good rewards due to wrong reward status. I need help in getting this resolved.
I had a problem with Comcast/Xfinity back in May where they sent me a message saying that I was over on my data for my son’s phone. He had been using .3 to .4 gigs a month since he got the phone. All of a sudden, they said that he had used 12 gigs in a week. He was in school as he is a minor and all of the kids have to turn their cell phones in to the teacher, who keeps them in a basket in the desk, until they leave school. I explained this to the Xfinity agent, and they said they would have tech support look into it and get back to me. I got three more messages in May and called in both times and said that I had not heard back and if they could not fix whatever the issue was to put my son on unlimited. Once again, they said that the technical team would look into it and get back to me. When I got my June bill they charged me $77 for overages. I called them again and explained the situation yet again. The woman agent that I got looked and saw that they had not fix the issue or done anything to the account as I had instructed. She corrected it so that my son was on unlimited and apologize that they had never gotten back to me about the issue or fixed it. She put in another request for the bill to be adjusted and transferred me to the next level higher than hers. The person we got was rude. and would not listen to any explanation. I told her that my son was in school during the time that he supposedly used 12 gigs in a week and asked her to look at the account history that showed he never had use anywhere near that much and that he was in school at the time and his phone confiscated by the teacher. She just said that is what you owe and you have to pay. I paid my current bill but did not pay the one for May. They cut my phones off in July and I called in yet again. The person that I talk to you on the phone was very nice and said that he would extend the payment and turn the phones back on immediately. He also said that he did see that my son had only used a small portion of his gigabytes each month, and that the 12 gigs in a week was definitely suspicious and appeared to be a glitch in their system. He then informed me that he would escalate this case for review with technicians and apologized. Once again they had not fix the issue nor reached out to me at all. Today is 27 July, and my new bill has generated which showed that the amount was not credited as was promised, nor did anyone reach out to me concerning the data problem. I called in, and the woman just said that’s what we owe, and that she saw no record of any calls in May, which was a lie. I am sure they’re going to cut me off yet again instead of admitting that they had a glitch in their system and that since my son was in school during the time which they claim he used up 12 gigs in a week when he never used that much in a month especially when he's in school all day. One agent agreed with me that they owe me a credit because that high if data use was impossible under the circumstances. When this was brought up during our conversation today, they said they didn't see any record of it on their end which is a lie. Unfortunately, I didn't realize this company was known for fraud, dishonesty, and other Heynis schemes towards their customers, or I would have never signed up with them. Their service for both Internet, and mobile is horrendous, but some of the alternatives, especially where you have snow, and hail is, is worse. I will definitely be finding a new carrier ASAP.
As far as I know, there is no Customer Service available at Comcast. I am having issues with my cable and internet. I am being charged for "Superfast" internet (600 MP/s) and as of this morning, it was tested at 174.9 MB/s. My DVR will either not record scheduled recordings, or not keep recordings more than a week, watched or unwatched.
I tried for over a half hour and 2 different phone numbers, and all I get is an automated service that won't connect me to a live tech.
I had to file 2 complaints to the FCC over disputes with Comcast. From the very beginning over 4 years ago they were very confused. I closed on my home on March 15th, 2018, the next day I called comcast for the phone, internet and TV package. The next day comcast had my credit card cancelled, it took almost 2 hours on the phone with my credit card company.
That Sunday I received my package. I couldn't set up the TV box, plugged it in there was no light. On the phone with a Comcast rep, she said we'll have you up and running, even 'though I told her it did not light up. 45 minutes later she says, "duh, it must be broken". For the next 3 days I couldn't even sigh into my account, they created an imaginary person with the same name as myself and used an old address of mine that I never gave them, sending my bill to an old address.
They wanted me to pay extra for HD, I declined. Right now I would be paying over 30 dollars more a month for HD. I was able to get over 50 channels with an antenna all in HD. Comcast gets the same signal, but charges you a broadcast fee after they turn in into crap. Four years later, the present, I decided to cut the cord.
I was paid up for the previous billing cycle. Everything was shut off except the internet. They wanted to charge me over $250 dollars for the next billing cycle, I have solid proof of this. This was the 2nd time I filed a complaint with the FCC, both times Comcast Headquarters agreed with me. After I returned in my TV box, 2 days later they send me some kind of TV streaming box, even thought I had no TV service, LOL The day before I told them I did not want or need it. The rep had multiple boxes of the same TV box on a shelf behind him, he said my order was being sent.
I told him it was not my order, it was their order, he got angry and tossed the box on the shelf. When I eat at a restaurant the waitress doesn't' say, here's my order for you. I told the rep semantics does not work with me.
So much for their lame excuse of the "computer is never wrong". BS. Now "I" have to return this TV box or be charges $120.00 dollars. They cannot take responsibility for their mistakes, only real men can do that. They got greedy, now they get nothing.
I now have a phone and internet from T-Mobile, saving over $120.00 a month. No TV. If you do not want cable TV, T-Mobile is the way to go. I'm 73 years old and never had to deal with such a disgusting company like Comcast. Their BBB rating is 1 , only because you cannot enter a Zero.
Update; Two weeks after cancelling my Comcast service TV+phone+ internet, I got 39 scam phone calls. and 3 - 5 scam calls since then. What they do not know is that I only use that number for family and friends. Before Comcast sold my phone number or whatever they did with it, I would only get on average 5 or 6 scam calls a year for the last 10 years. No one is going to tell me this is just a coincident.
My complex ended the service agreement with xfinity on 1/31/22 and it was physically impossible to use any data or phone service from xfinity. They decided to illegally turn on my auto pay( I know cause I had there service for about 16 years and I've never used autopay in my life) and I was charged for month of February and March when I literally didn't use any of there services. (Complex made us swap to spectrum) I verified with there employees and they agreed I was due refunds.
They ended up closing the tickets and charged me 57 and tried to send it to collection. It's ridiculous especially when they OWE ME 140 and turned on autopay illegally. DISGUSTED COMCAST IS ANOTHER CORPORATION STEALING from its customers STAY AWAY
1/2020 called 8 different times to cancel, I could not afford $80 for internet. On Social Security. Then they shut down my TV, paid thru the park, no TV from 8/2020 to Jan. 2022, they owe me $747 payments made to park, can't get out of their tv agreement thru mobile home park.
I spoke with Comcast back in March, they opened a dispute ticket for me, they did nothing except stopped billing me the following month for the modem that their employee changed out for 3 years. This is not a few dollars but over $500.00. I finally called them back a week ago, they gave me a provisional credit of $500.00. Today I get a phone call from Gilardo G, he stated he removed the credit and will only credit me for 6 mos of the 3 years I was charged.
I asked several times for his supervisors name and number and he said the buck stops with him and he spoke for the President of the company. This is so wrong in so many ways, they charged me $14.00 a month for 3 years and WHEN we finally notice this we are told to bad.
I have dealt with this company since 2015, On several occations they add fraudulant charges to your occount. You call and have it taken care of then a few months later SAME fraudulant Charges,....Ive had this happen too many times to count but on my recent charges,They have billed me for Equiptment Rentals that i already own!
I purchased my own Modem in may 2019, This is the 4th time since then that they are trying to charge me a rental fee for my own Equiptment,I purchased an ARRIS TG862G Modem may 2019 ....They have charged me 3 months for my own modem @$14 a month x3 for a total of $42 I called them June 6th,2021 They took it off then June 10th they added it on again...They have been sued and had to pay millions yet they continue even after they were ordered by a judge to pay the millions and to re-emburse customers. NOW THERE AT IT AGAIN!
If you have had this problem [please] email me @ [email protected] for another class action lawsuit. Im fed up ,have invested my time into filing complaints/ calling service provider to no avail! BEWARE! COMCAST/Xfinity Inc is the most Fraudulant Company...Look Them Up They have already been sued According to surveys by the American Customer Satisfaction Index (ACSI), Comcast had the worst customer satisfaction rating of any company or government agency in the United States.
The Consumerist runs readers polls to name the most hated company in America. Comcast also regularly features in these polls. The website gave the “Worst Company in America” award to Comcast twice, in 2010 and 2014. right to sue in small claims court, which is granted in the Comcast Agreement. There are only two limitations to small claim lawsuits in the agreement:
I received a call from man saying they had just signed a promotion with EBAY and would be willing to cut my monthly comcast bill by around $80 monthly for the next 24 months and all I had to do was purchase $400 worth of Ebay gift cards and call them back. I did and give them the numbers of the 2 cards for $200 each card. Then they call an hour or so later saying that they had made a mistake and that the contract said the cards couldn't be more than $100 dollars each. They had voided these two cards and that I needed to go back and get 4 cards for $100 each and call them back. I did that and gave them the numbers of each card.
For my trouble and because it was their mistake they agree to authorize a bank counter check for $500 with the extra one hundred for my troubles plus the other $400 to reimburse me. Then an hour later they called me saying that they are sorry but they found that they found out they can only send out in qualities of $1000 or greater so I needed to go back and purchase 5 more cards at $100 each and they would send me the bank check for $1000.
I didn't do this. By now I'm out of $800 and they want me to invest another $500. Sounds like a scam to me. What I don't understand is how they give you a good Comcast phone number to call (1-888-865-6702 ext 1) and give you their names and employee ID number. The names I spoke with said they were David Moe employee ID DT-5692-094 and Charlie someone ID# CX-090-247. Also I spoke with Alex Acaca but didn't get an ID number for him.
I have tried to get someone with Comcast at a higher authority to speak with to turn this in to them but no one there would give me a supervisor of any sort. One lady did say that they do not have these employees with the company and they have no ties with EBAY in anyway.
Be careful if anyone calls you telling you they are with Xfinity or Comcast because these guys operate professionally. How do you get into a company's phone system???? That is what threw me off. Now I'm down $800 because I fell for it.
My 71 year old relative with Demetia, got scammed into changing/ adding onto his internet service by a COMCAST customer service rep desperate for his comission. He only watches 4 channels. He was told they were raising the prices and he needs to change his selection. It went up to $175 a month, which he couldnt pay, so he discontinued service. He returned the box and everything else to the COMCAST location on Reid street, Palatka, FL. All bills were paid.
1 year later, he started getting collection bills and phone calls for outstanding payments due, tried to clarify, but COMCAST lied. Now the collection agencies heep harassing. There is NO money due.
Every month I received like clock work a bill stating what was owed and when.
But on the final bill nothing was sent. The were sneaky and deceptive and just took the money from my account without sending me a statment or a final bill or that the funds were paid. They also over charged me on my final bill.
Comcast is well known and has been warned in the past about these deceptive practices but they still contine to do so. I would like a portion of that money back and an apology from them.
I have been billed for services I am not using. I was lied to about the cancellation of services I requested comcast services 07/2020 at my home. A installer came to my home in july 2020 however he did not install the equipment properly. I called comcast several times with no resolve, they stated they could not send anyone out due to covid 19. The services did not work. I called comcast to disconnect services, as I was told i could without charge before 30 days no fees.
I ups mailed back all equipment on August 8, 2020 @10:18am. during that time I was billed $526.79. I called comcast on 09/23/2020@ 10:00 am inquiring on why did I receive a bill. the young man names John agreed I should not be charged as I did terminate prior to 30 days. I am still receiving bills and when I called on 10/16/2020 @4:11pm spoke with Jerry he told me "oh they forgot to tell you you are charged a $200 something dollar install fee". Hell no! I should not be charge a penny. i was told I could cancel at anytime. My services never worked properly. The services were substandard and not worth 1/2 a cent. I am sick of Comcast getting away robbing people. I want these erroneous charges taken off of me. i should not be billed for anything.
On 10/21/2020 at representative from the company called me to resolve the dispute, however the gentlemen argued with me and was very unwilling to hear my complaint. I ordered services on 07192020 I terminated services on 08042020. As I was told when I order the services if I were not satisfied with the services I could cancel within the 30 days. Non of the services worked properly, the tv, the internet nor the home phone I called for tech assistance everyday of those couple of days those services were in my home, each time I called I was told they were not sending out techs due to COVID, I requested cancellation on 08042020. I mailed their equipment back on 08082020 I have a receipt. Now the guy is saying I owe over $700. Coimcast acts like they need my money enough to cheat and rob me. Now I have to worry about that being put into collection. Because I refuse to pay for something that I am not using and never fully was operational at my home.
Comcast services are a rip off.!! Robbing poor people!
Signed a 2 year contract upgrading to 600mbs up from 200mbs. so far rarely get speeds above 150mbs with new white tower modem have to reset it 3 times a week to watch TV very disappointed with service and customer service. They pinged my modem and said everything was fine. I check it several time a day with speed test and have yet to get close to 600mbs which the told/promised me I would be getting.
BEWARE COMCAST WILL LIE TO GET YOU INTO A CONTRACT DON'T TRUST COMCAST XFINITY. I had the old black modem for 2 years at 200mbs no problem decided to up grade from dish, and bundle TV and Internet with higher speed ......what a big mistake DON'T GET COMCAST
Xfinity services has deteriorated to the point that they don’t have good service nor do they respect their customers as they will lie, and disconnect themselves from a call or chat without helping their customers. Their internet speeds are not what they promote. I have lost over $3000 attempting to work from home with their services and they will not help. I have changed my services, modems everything and still no help. They do not call you back or help when their so called technicians say they have fixed it and do not. It is a total sham.
I have been a loyal customer paying a premium price for their services and they do not care. When calling in they have two options and if it is not one one of these the call hangs up. I have had to call their sales department and press Spanish to get through. You would think that they would offer the same for their loyal customers. Their services are not what they spend millions to fool you to get their services. Their customer services stink and they do not care. They send technicians that do not fix anything then chat disconnects you and supervisors don’t follow up with their promises. They don’t give a hoot.
Built a new house wired for cable, called camcast for hook up. 1200 to fix the street and put in new underground cable 3month later still cable disconect 4 complant. wen .t comcast mad as hell told the man i want close the account he said he would .
next month bill again .3more try to close account. finally got account closed early termination carge direct payment. now closeing bill 296.54 for service never recevied
Comcast/xfinity Hi speed internet & TV service with NO premium channels & NO DVR...cost was $107., up to $131, then up to $161 per month same service!!!! I tried to just get internet, which comcast offers to new customers for $39.99 a month & my price is $199 per month!!!
What a rip-off! They punish you for being a good customer! I've had them for 6 years at this address, but warn you stay away! Comcast is a rip-off!!! Raised the price, 3 months in arow Lebanon Pennsylvania
I just moved into a new apt. Before i got mt comcast tv and internet on my landlord got it turned on in my name in the apt above me. Which her son lives in. I didnt know that until i got my own internet on and they wouldnt give me my account number. So i had to drive to the office and get my account number.
Then i couldnt log in. Finally i filed a fraud report on my accout . But it was still on in my name upstairs. They messed up and told me that. They still keep denying me services even though my internet is on upstairs in my name.
This is happening with everything though. My husband Michael Lee Mercer fraudlently made himself my power of attorney and wven though we have been apart for 8 years he is still messing with me . He stole my inheirtance. And now im forced to live a very awful life because if this secret. I need help.please .
We recently discovered that Comcast had been charging us for cable TV, internet and phone services at a prior residence we sold in November 2016. Comcast has continued to charge us each month since November of 2016 for the previously mentioned services at our old address. As a result, we have paid almost $3500 for services we've never used, while also paying Comcast for cable, internet and phone at our current address.
We have been in contact with Comcast about this issue no less than six times since October 13, 2019 and they keep giving us the runaround. First, they couldn't even identify our previous account. Then we were told a supervisor would call us back. We never received a call.
We were told on October 20th that we'd be refunded in 7-14 days, but another conversation on October 26th revealed that there was a "hold up" because we needed to provide physical proof that we moved. None of the other representatives we spoke with mentioned that we needed to provide documentation proving we'd sold our property.
We brought documents that prove we moved from our old residence to a local Xfinity store which the sales representative scanned into Comcast's electronic system.
On October 29th, the day after we brought the documents to the Xfinity store, we called Comcast to follow up. We were told that the stores and the call centers use two different systems and that we'd have to wait for a response from the store since the representative there had escalated our case.
Meanwhile the representative at the Xfinity store told us that according to the case file the documents were all they needed to initiate a refund.
In the meantime, we have representatives continually calling us about "collecting" payment for the last few months on our old account which is due to our disputing the most recent payments with our credit card.
Still no refund.
I paid them for the full month of June 2019, but moved out of the apartment June 12th. They could never explain why they think I owned them $54.00 They harass you, turn you over for collection, on no basis at all. They are awful in Chicago, IL Turned me over for collection for money I do not owe them
Horrible company. They insist I owe them $54.00 for an apartment I moved out of on June 12, and I did pay for the complete month.
Not one person at Comcast/Infinity could tell me why I owed $54.00. They harass and annoy you, and then turn you over for collection.
This started in December my area was having a lot of outages and I was getting credit. The would send signals , change boxes same thing. Al called me and said he was over my account and he was sending a team out there to fix the issues.
They came but didn't have the tools they needed so they returned a week later. He told me that I was done getting credits and that your services have to be out for 4 hours or more to get credits. A few months later I received a high bill because he had reversed between $200-$500 in credits from my previous bills and he has been auditing my account every since then he reversed credits often. And he's rude as hell.
I sent a fcc complaint they all take up for each other that S what the reps at corporate told me. I told them they i don't want him calling me or talking to me period. He acts like he has a personal vendetta against me I don't know him.
Every time I call for a tech he will call and tell me that if they don't find anything wrong that S a $75 charge. I'm tired of being treated like a child . He puts notes on my account staying that I have to call him for extensions or credits. I don t know if he's prejudice or not.
I refuse to deal with me and I don't want him calling me period he's a bully. I've never heard of reversed credits until he started this. I wish I could have another cable company but my building doesn't allow it. I'm tired of him picking with me. I've never had a corporate manager from anywhere do anything like this to me before.
If I hadn't came across this website i wouldn't have known that there were others getting this same treatment from him or a member of his team. Thanks to him reversing credits every month I'm always behind or past due. Comcast let's him d o what he wants to people and it's not fair.
I just want him to leave me alone I'll talk to Comcast if the rep is nice but not him they can email me. He wouldn't even give me a payment plan had to pay total $505 instead of $240 because he said so. No one has anything nice to say about him. I'm assuming he throws his weight around and bullies people it stops with me today.
On the morning of Tuesday, September 24, 2019, I went to log into my [email protected] email account and was greeted with the following error message: "Error
We're sorry. It looks like something went wrong. Please try again in a moment."
I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error.
I filed a complaint with the FCC and FTC Saturday, 9/28. I am now going into my second week with no access to my email.
I had changed to Verizon Cable in December of 2017. I later called Comcast to come and get their equipment, they wouldn't do it. I told them you are going to do it. I finally turned in my equipment, told I would be billed; instead, my account was sent directly to collections!
I want those jerks out of business! By the way, I love to dictate to these joints on how to do their work!
Retaliation against employees , intimidation and discrimination are the norm working at Comcast. No union so they treat employees like they treat their customers. Filing complaints as well with the department of labor and FCC for unethical sales practices that are encouraged and promoted by employer.
Comcast doesn’t respect their word or their customers they just trying to collect money anyway
I had the 3 years agreement and I understand if you have agreement contract that means that no change in what you get or what you pay for the whole time of the agreement so they have to keep the channels i have till the end of the agreement.
But no they took out channels without telling while they keep charging me the same money
After a whole hour on the phone with a customer service agent there is no change just deal with it I’m not happy with what happened cause when i did chose this agreement contract i did it to be in peace from keep changing the monthly payment and the channels but nothing happened they keep taking the same money but I’m loosing channels
I have had 2 collection agencies attempt to scam me out of funds for an alleged balance I allegedly had with Comcast Cable. When I requested the documentation to support the alleged account be provided by these collection scam artists, they immediately "withdraw" the claim.
My credit bureau reports are frozen & have been for many years. These collection agencies, ICS & Credit Mgmt, LP are creating accounts that never existed allegedly from Comcast Cable & attempting to collect funds fraudulently.
I called Comcast to make arrangements on my bill and was told I had to give a post dated check which I did. I was told the amount to be taken from my bank account and planned for that. They then added a phone payment fee which they neglected to tell me about. This caused me to get a $9 fee from my bank for transferring money from my savings and a $38 fee for the NSF.
I called Comcast and was told all they could do was credit me the fee they charged and I would have to deal with my bank for the rest. So they take more money than they tell you about then tell you that you are on your own for the bank fess they have cost you.
They made it sound like it was my fault because I didn't have enough money in my account for them to steal. I am a single mother and have to plan how much is being paid each week on bills. I cannot afford for people to take more and cost me fees. My grocery money for the week was now cut in half. I'm so glad my kids get to go hungry for this greedy corporation to make bigger profits.
1. We thought COMCAST WAS CALLING TO RESOLVE THE COMPLAINT _ THEY WERE CONOCKING MORE INFORMATION USING THEIR ATTORNIES> WHAT SLIME ! Dear FCC Intake Officer, The complaint initiated against COMCAST/Xfinity has developed into a Collections by [McCarthy, Burgess & Wolff, Inc. Ref#: 30914088_CRCOCP, [email protected], Mar 4 at 12:47 PM This correspondence is intended for the email address that was provided as a valid contact for Pablo Marquez/Pablo Marquez.
If you have received this message in error or believe that it was provided in error, please delete this correspondence, and do not disseminate any information contained herein.] This is the bully tactics by COMCAST/Xfinity, they called me repeatedly asking why, and I had to repeat myself several times to these unprofessional people. One of their Agents after telling them about the damage to my property, violations of privacy, a security system later turned into a monitoring system to avoid the hacking and no recording, non responsiveness by their prior customer service reps and paying, paying, paying so taht the neighborhood could have internet, said, "we credited you $10 in the last invoice". You can see the heavy handed COMCAST/Xfinity will take to continue violating FCC Laws, Privacy Laws, Business Laws in America. They did not care I mentioned Veteran, Senior Citizen and want upper management to know what they are doing. Its clear they will also use ALL legal measures to destroy my FCRA and financial well being for their practices. I ask for your continued assistance, they will continue calling me creating a false legal apparatus, using gimmicks like these demonstrates COMCAST/Xfinity will use any corrupt method of gathering information and using it to abuse the American legal system. Sincerely, Pablo 2. HERE IS THE ORIGINAL COMPLAINT IN 2012 FCC Consumer & Govm't Affairs Bureau Washington, DC 20554
TO WHOM IT MAY CONCERN
After your response to our initial Complaint #12-C00406759-1, 7/2012, inquiry we had no alternative but to choose COMCAST for TV, because of the reasons on our initial complaint and your response of seeking Consumer Protection as a goal. Their campaign of deceit, false statements, false advertisements then a Inbound Customer Service that hyped up a service that was inferior to any we have used in the past has caused us harm and loss of a considerable amount of time, tele calls and aggravation. When we established an account, COMCAST used the harshest, cruel, mean, uprofessional behavior to give us TV service, at the end they intentionally having payment cutoff service. Below are emails back and forth from COMCAST because we gave up calling in daily, to which at the end the Corporate Managers demonstrated being as unprofessional, anti-consumer and without decency to admitt they had caused us all the problems, they hinted we were to blame, We physically turned in our equipment 12/4, to find a Central Office of chaos, angry people, people throwing equipment off at the door and a lax bunch of Representatives (hiding behind the glass partition) without any concern. We ask that the $30 initial set-up fee and the initial $40 payment be returned and that CEO Brian Roberts issue an apology to us for his non-involvement with a illicit AD campaign of lies and deceit. Sincerely, (signed electronically) Mr & Mrs Marquez Prior emails follow------ Dear Corporate Comcast, Thank you Kevin for making our decision final, we saw the "mob" at your offices and knew then that COMCAST eventhough paying exhorbitant wages have un-educated people running it, keep your equipment, promo of lies, third world customer service and arrogant behavior. We will not seek being favorable with COMCAST anylonger.
See our online complaint.
--- On Sat, 12/8/12, p marq wrote: From: p marq
Subject: Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.Fw: Re: Thank You! Your Comments For Rick Germano Have Been Received
To: [email protected]
Date: Saturday, December 8, 2012, 8:05 PM
Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.
3. YOU CAN SEE THE DETAIL INFORMATION GIVEN YET THE STUPIDS AT COMCAST ARE PAID NOT TO RESOLVE PRIVACY MATTERS>
-- On Mon, 11/19/12, p marq wrote:
From: p marq
Subject: Re: Thank You! Your Comments For Rick Germano Have Been Received
To: "[email protected]"
Date: Monday, November 19, 2012, 7:03 AM
mailto:[email protected]
Iris Marquez 7215 W Sunrise Plantation, FL 33313 Acct. 8495753921531678 Re; Continued harassment, unprofessional behavior by Comcast employees... Brian Roberts, CEO Comcast Corporate Office 1500 Market Street Philadelphia, PA 19102 November 20, 2012 Dear Mr. Roberts, As a Veteran, Senior citizen and US citizen I am angered, disappointed, ashamed and know this treatment is un-American. As a stockholder of COMCAST I do not know how this Company can continue to exist harassing new customers as we have been treated. I recommend immediate termination of everyone acting in this manner. We have exhausted ALL attempts and have stopped calling, chatting and await your employee to pickup your units. We have better reception with our $10 digital receiver than with COMCAST?!!! We get three good extra channels with COMCAST than with the digital box but it’s a travesty this run-a-round for 28days. We have spent time, cell phone minutes and aggravation because of your Staff, I see a hostile, mean-spirited COMCAST Community here and resent to have to expose their tactics directly to you when for ten year I have been a stockholder of COMCAST. Here are the dates and findings of our experience; 11/20 All local channels showing “channel will be available soon”?!!! 11/19 Give specifics to chat of channels 1-30, from 6am - 11am grabble cannot see, and Channels promised never received as; Comedy Central, History, DYI, etc. etc. - no help 11/14 Send in chat - no help 11/12 Get Call from Customer Service asking for “cooperation” but no help. 11/9 Tech shows but no help 11/4CUSTOMER CARE MANAGER, WE HAVE TO WRITE AFTER 7 TIMES CALLING IN TECH PROBLEMS. 2WEEKS OF LIES, DECEIT, THEN WHEN SEEKING ASSISTANCE ALL REPS WERE UNPROFESSIONAL. WE WILL NOT PAY BILL UNITL WE START GETTING OUR PROGRAMMING. AS A STOCKHOLDER I AM ALARMED, SADDEN AND HAVE TO REPORT THIS UN-AMERICAN BUSINESS PRACTICE TO THE FCC + FTC. IF YOU DO NOT CARE PLEASE SEND YOUR TECHS TO PICK-UP LOUSY EQUIPMENT TOO. IRI ACCT#8495753921531678 Cordially, Iris Marquez From: Comcast ECARE
To: "[email protected]"
Sent: Monday, November 19, 2012 7:58 AM
Subject: Thank You! Your Comments For Rick Germano Have Been Received
Dear Comcast Customer,
Thank you for contacting us. A Comcast customer support representative will respond to you.
In the meantime, if you have other questions, please visit the Help and Support section of Comcast.com.
I have had comcast/ Infinity for years now. I got an offer to add 100+ channels and once i did the offer was said for $10 add 100 or more channels my bill went up from $155 to $203.19 I asked them they tried to explain made no sense because they couldnt explain so then I said so I guess for 100 or more channel increase was a lie.
She said that what i have before or any offer was unavailable unless I paid more than what I now have there was nothing under than what i have for $203.19. They are such a rip off all they are interested in raising prices not keeping current customers. I will be finding another cable and internet provider Im done with them because they are so full of it. I
'm just letting you all know to beware of Comcast/ Infinity because they are truly a ripp off!
Comcast has removed channels from my home and business package on several different ocassions over the past several years. They sell you a package and a few years later take away several channels and tell you that they were not included in your original package and you will now have to pay additional charges to get the channels back. Their internet is advertised as UP TO 100mps. This way when you consistantly get 30 to 45 mps they can get away with this. COMCAST IS ONE OF THE BIGGEST SCAM RIP OFF COMPANIES IN AMERICA. I WISH SOME LAWYER WOULD START A CLASS ACTION LAW SUIT AGAINT COMCAST FOR THEIR DECEPTIVE BUSINESS PRACTACIES.
I have been with COMCAST/XFINITY less than two months and after speaking with many so called "TEAMMATES" I still have a incompleted installation even though the installers say that it is complete.
It has been a nightmare from day one. The cable lay across my lawn for weeks as they were going to bury it (Forget cutting the grass there). In addition the phone service as well as the TV and the Internet was not at all dependable as it would shut down for no apparent reason. Agents said that it was due to the weather. The universal excuse that they are trained to spout out to us dummies. And after all of that they came over and put part of it in the air and part across my lawn because I didn't want my asphalted driveway dug up for the cable but they said they would go around it. They didn't bury any of it.
I lost count of the number of chats and phone calls that I have wasted my time over trying to get this resolved but all they want to do is get my name and phone number and sometimes later email me to vreify to them my address.
This has happened so many times that I am fed up and disgusted with there CUSTOMER NO SERVICE. I even went so far as to contact a big cheese or touts to be on XFINITYs web site named TOM KARINSHAK. He did get someone to come over but they did not complete the job. Pictures are on F/B for free advertisement. Not to mention the twelve (12) yes Twelve(12) hour window that the installers are afforded to be there. So I put my life on hold twice for them only to have them not show or make a phone call to say they would not be here.
I have asked for a refund of the $60.00 installation fee because it is not fully completed and does not appear that it is going to be. They strung me along until it was to late to cancel their service (30days). As I said,I am disguested with this inept cable and internet provider. I'm going back to my prior one. If they don't release me and give me my refund I will be stuck with these clowns for two(2) years.
I called into Comcast because I knew I was cancelling and I didn't want to get a early termination fee, They first tell me I can cancel on March 15th 2018 with no ETF, My bill comes in and I see it is higher than normal, because bill is prorated and I find out my grandson rented Jaws and Jaws 2 and i request that they both be refunded because my grandson is 3 they refused to refund 1 because it was played through and the other they refunded because it was only played for 1 minute. so that's why my bill was so high, and they say I have to cancel after March 20th 2018 because that is when my contract ends, but my bill was suppose to be $178 refund of $4 for a Jaws movie equaling to $174, which I paid on March 16th 2018,
I called back on March 21st 2018 to cancel services and I asked them if I will have any other fees, They tell me no and I should receive a check for the amount of renting the equipment, They tell me how much and I ask when I should receive it by. I cancel and return my equipment that day so I should not have any other fees or even an account I should be able to log into. I log into my bank account and I see they charged me an additional $10 on March 23rd 2018 so they pulled $10 out of my account after my account was cancelled and without my knowledge. I have called them and and they refuse to refund me that $10 claiming it is for the same 2 Jaws movies my grandson rented. I am almost 70 years old and they could not careless that I am on a fixed income. I suggest going elsewhere for cable, internet, and phone services. I have been a loyal customer for 4 years always early with my payments and when I decide to cancel services I am not a spec of dirt to such a big company.
Here is my recent experience with Comcast. They sent me a shut off notice in the middle of December. I believe the billing cycle is on the 21st of each month. By January 4th, I was still being billed for services that I was not receiving so I called them to terminate my services. The woman said that they had to come out and shut it off at the pole and my bill would reflect this. By the middle of January, another billing cycle ensued. I called again. They asked me if I made a payment arrangement which I did not because I no longer wanted their services and wanted to know what the final bill would be. This part is very important. The guy said since you made a payment arrangement so we kept billing you. He asked if I returned my equipment(the info. Was right in front of him) due to his fast response because I turned it around and asked him, “When does it say that I returned your equipment?” The short end of the story is they billed me for 2 months of services that I didn’t have. They lied and said that I made a payment arrangement which I did not. They also said they would keep billing me until I returned my equipment(which I have yet to receive something in writing that states this). This company is disgusting. I filed a complaint with the FCC and will file more. It’s funny that I go online to view my bill and, poof, it’s gone. I have no access to my bill.
I had called into Comcast to make a payment agreement. I never set up a pre-arranged payment because I want to control when the money is actually paid. When it came time to pay the bill as agreed, I paid it two days early. However, on the date of the agreement, Comcast took out the payment again. I called them and asked for them to refund the payment because I had other bills that had to paid with that money. Their accounting department denied my request because I still had a past due and they put the rest towards the current bill. I was informed me that I had set up a pre-dated payment. through their computer which was not true because I had set up the agreement date with a CS representative. Comcast just used a card I had on file to take that payment. I have since told Comcst to remove all payment cards and accounts on my profile so that this would not happen again.
Still they have denied my refund and I am forced to go through my bank and their dispute process may take up to 90 days. This is ridiculous.
In May of 2017, I went online to chat with a Comcast representative about switching my old plan and finding something more affordable. I told the representative that I was willing to give up one of my TVs and turn off the cable box. I am a senior and have limited transportation so, I could not bring the cable box back to one of their stores. The representative said that would be fine and that they would just turn that cable box off. He said that with the exception of that cable box being turned off, everything else would remain the same. I have a bundle package which includes, TV, internet and phone service. He said that the new price per month would be $123.31. I asked him if, this included all taxes and fees. He said yes and said that contract was good for two years. Somehow, we ended up getting disconnected. I was able to reconnect with a new agent online. She said that she would continue with the process and once again she said the amount would be $123.31 a month for two years. Once gain, I asked did that include all fees and taxes and she said yes. I went ahead and signed the contract. I thought everything was final.
I kept receiving monthly statements that were for more than $123.31. I kept sending $123.31 and including a letter to the billing department stating that I had a new contract and that this was the new and correct amount. When, I called the billing department, they said it takes time for the bill to be adjusted and not to worry about it. After three months of recieving bills with different amounts each month, I called Comcast again. I spoke to a representative at Comcast and she said that $123.31 was the correct amout for my monthly bill. I asked her if, she could get this straightened out with the billing department. She said that it would be taken care of. Now, three representatives at Comcast have told me that my bill is $123.31. I kept getting additional bills from Comcast.
In October 2017, Hurricane Irma hit Florida. My cable line came down and was hanging on the ground. This was dangerous and unsafe. I have a gardener take care of my yard and the county cuts vegetation near my property. I did not want anyone to get hurt. I called Comcast to come out and fix it. They did not send anyone out until, I told them that not only was it unsafe but that I was having trouble with static and people could not hear me on my phone. Finally, they sent two technicians out. They went in my attic, checked my phone and internet. They found nothing wrong inside the house so, they went outside to fix the cable. I thought that they were going to connect the cable overhead to the pole like it was originally. Instead, they put in a new cable box and cable that ran along the ground. That did not bother me. I asked them when the cable would be buried. The told me that within a day or two, someone would come out and bury the cable.
A week went by, no one came by. I called Comcast and asked if, someone was coming out. They set up an appointment. No one showed. I called again and they set up a new appointment for Thanksgiving Day. I thought that was strange but the representative reassured me that someone would be there. No one showed up. By this point, I was getting sick of it. My gardener had to watch where he cut the lawn and had to remind his crew. The county came out to cut vegetation that was very close to the new cable and I had to run out chasing them so that they would not cut the cable. Comcast did not even put up flags or markers to indicate that there was a cable there. I called comcast again and said that I wanted to speak to a Supervisor. I did not get to talk to a Supervisor but the representative told she was sending someone out and that I would need to be home. I asked her why I needed to be home if, the technician was only working outside. She said that someone over 18 needed to be home. She gave me a confirmation number and a two hour window. My daughter stayed home from work for the two hours. Finally, the technician from Comcast arrived. He said that he needed to come inside the house and install two outlets. My daughter asked him what he was talking about and showed him the outside cable that needed to be buried. He said that he did not do that and that he was given the wrong work order. She was very angry because she was missing work for this and no one was fixing the problem. He called Comcast and told them that they needed to send someone to bury the cable. She called Comcast as well. She told them that she was missing out on pay from her job and that nothing was accomplished. A Supervisor was put on the phone and told her that it might take up to a week before, the cable would be buried. He said that Comcast needed to get a permit, put out safety flags and check if, there were any pipes undergroung first. My daughter told him that no one at Comcast had mentioned this before and that three different appointments were scheduled to bury the cable. She told him that she had stayed home from work because the Comcast representative said someone needed to be home. He said that no one needed to be home and that he would credit the account $20. My daughter missed out on more than $20 worth of pay.
During the conversation, the Supervisor brought up that $111 was past due on the account. My daughter said that she did not know about that but, what did that have to do with sending out someone from Comcast to fix a cable that was a safety hazzard and that was their responsibility. The next day, someone from Comcast came out and buried the cable. I did not know it until, I came home from work and saw it.
Once again, I am receiving past due bills for around 90 dollars because the $20 credit was removed. I called Comcast again. The representative said that I was misinformed and that the total each month should be $143.28 with fees and taxes. I said to her that I would have paid that amount all along if, I was told that from the beginning. I asked her if, they could waive the past due amount since I was misinformed by three Comcast reoresentatives about the amount. She said that she would put in a complaint and a dispute for the charges because I was giving the wrong monthly amount. Nothing was done about this and I was still getting past due bills. I called again, the representative said that Comcast had sent me a letter stating that they would NOT waive the past due amount. I told her that I never received any letter. I also, asked her why I was charged a $9.50 late fee when the payment was received on time. She said they received it on the fourth. I told her that another Comcast representative told me that I had until the 7th of the month before, it was considered late. She credited me the late fee of $9.50 and told me that payment needed to be there by the third or it was late. Again, I was misinformed by a Comcast representative.
I believe that my past due payment of around $87 ( do not know exact amount because it keeps changing) should be waived because I was misinformed by three Comcast representatives. I was told by all three that I should only pay $123.31 including taxes and fees. Besides, the $87 should just be waived due to their incompotency, my daughter missing pay from work and the constant aggravation. Comcast/Xfinity/Cox Media or whatever they are calling themselves now, is a company that hires liars and incompotent people. They subcontract most of their technicians which is not how they depict their services in their commercials. These are NOT technicians that just work for Comcast. These subcontractors are called by Comcast and paid by Comcast if, they do the work. If, they do not do the work like the technician who was sent to my house with the wrong work order, they do NOT get paid. Many of the representatives from Comcast are Not even calling from a Comcast call center.
Xfinity added charges to my bill for cable boxes which don't exist, from Jan 2017. I noticed in February, and have called repeatedly and was told it would be fixed. It never was. In August I called again, and the CSR removed all future charges, but she needed to issue a ticket for the last 8 months @$20/month plus taxes and fees which still needed to be refunded, totalling $160. The CSR issued me a requisition ticket # of 043518793, and a promise of a refund by 9/10/17 and a call back tomorrow for verification. Also she scheduled a home visit for 9/2/17 to install a new cable box and check the house for equipment.
Nobody came and no refund. We rescheduled the visit, he came to the house, inspected our rooms, and veriifed that we've been overbilled for months and that we didn't have all that equipment that we were being billed for.
I called again...and again...and again...and 3 online chats. Everyone apologized for the no call back and scheduled new ones, and verified that the refund was justified and scheduled for the next billing cycle. NOTHING.
On 11/2/2017 I called for the 8th time, and spoke to Qunique. She said that the ticket # was wrong and gave me a new one # 044362302, promised a call back tomorrow, again..but that refunds only go back to 90 days! That would mean zero! The charges were from Jan-August..it is now November. I have been calling since February!
These people are either useless or liars. I want my $160 back and stop adding imaginary charges to people's accounts. I have reported them to the FTC and BBB today as well. Idiots and I'm trapped with them because they have a contract with my condo. I'd switch companies in a heartbeat if I could.
After having services in our temporary house we attempted to transfer the to service our permanent house. Comcast told us it wouldn't be a problem. Then they told us that they didn't service our subdivision. When we moved we canceled our subscription and turned in our equipment. When we cancelled we were told there wouldn't be a penalty since Comcast doesn't offer services in our area. Three months later we received a bill for early termination of our contract. Numerous phone calls later with the rudest people you would ever want to talk to and still no resolution. I would never recommend Comcast to anyone.
Comcast/Xfinity has been overcharging local consumers of their internet/tv bundle packages, by selling consumers speeds of up to 150mbps, but only actually giving consumers speeds way below that, barely 50%-60% at any given time, day or night. I have been running speed tests through a third party UNBIASED site, and the results are disturbing. This is not just myself suffering with this fraud issue, as I have spoken with many other local Comcast Consumers... and their suspiscions are the same, they are experiencing the same exact issues with slow internet on large speed packages constantly, and none of whom I have spoken with were ever allowed to use any other testing method except for Comcast/Xfinity's own TUNNELED FLASH test.
Here is a link to my latest tests.... which reflect the exact speeds I have actually been getting since service was installed and activated at my residence in March 2017. Please note that I have been paying for the 100mbps Internet Package, and have had technicians to my house 4 times, and my speed drops back down to this within 48 hours after every service call: http://testmy.net/quickstats/Data_Addict
Called a Customer Service Rep for help with signing into my acct. Never got help for that, but during conversation found out I have phone serv. I did not know this. I have been paying Verizon for years!
I feel I have been deceived, perhaps inadvertently. My Comcast bill is almost $200. a month or soon will be. I can't afford this. I would like to be compensated for the omission of information about my service.
Also, need to be offered a more reasonable service!
Please help me! Thank you!
Comcast Lies when it claims no charge if the problem is their fault, We placed a call because a box wasnt working correctly. The technician came out and found a faulty wire attached to the outside of the house and replaced it. My next bill comes and there is a $60 "installation" charge. I called billing and they said they have no policy of not charging for service. Someone is lying: Either the CSR when they took the call or the billing dept. Calling them is a "real joy" too.
Xfinity aka Comcast (cable and Internet Service Provider) overcharged me by charging for a television channel (Cinemax) not ordered separately – a service that was provided with the cable television service by the sales representative.
On or about 10/19/2015, or there about, I ordered cable, phone, Internet and an alarm system with three (3) cameras under account number: 09519 102038-05-0. The Comcast representative who set up the account was Theo Stinson, XFINITY Sales Professional/Comcast Cable, of 8031 Corporate Drive, Baltimore, MD 21236; M 410-967-0546, F 410-497-0207, [email protected]. As an incentive for switching from an existing company that was shady, the representative added a free, extra movie channel “Cinemax,” and incorporated and alarm system with security cameras.
Once the cable, phone and Internet service was installed, the problems started. I was given multiple excuses why the alarm system could not be installed; e.g., the representative wrote the contract wrong, someone in the office did not account for all of the cameras and devices needed, etc. The workers continually failed to appear for service or showed without the proper equipment on multiple occasions, and I was never provided with the alarm system, which was part of the initial agreement and reason for switching to Comcast.
In addition, when I received the billing statements, I was overcharged every month for Cinemax ($12.00), and every month, I would call and complain to the sales representative and customer service, only to be told that it would be taken off the account. Needless to say, the problems were never corrected. Consequently, I cancelled the service and returned the equipment in May 2016. The equipment was returned to the service office in White Marsh, Maryland on May 8, 2016, and the representative who assisted me was Wendell Countess, XFINITY Sales Consultant/Comcast Cable, of 8029 Corporate Drive, White Marsh, MD 21236; T 410-513-3443, F 410-933-1115. Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 0951910203806. Installation was never completed and is pending the resolution of the below debacle.
Comcast turned the account over to collections - SouthwestCredit (reference no.: 59824950) and Stellar Recovery (file no.: 220221424) - claiming I owned $235.08 on the account. I requested written proof of the alleged charge and verification of credit for the overcharges for the period of time the account was open – eight (8) months or more. I further requested verification to support that Comcast could fraudulently overcharge me and be held harmless for the action as well as their poor customer service. The practices of this company have been fraudulent and unethical, and I never received any information from Comcast. As supported by Mr. Countess and his subsequent action, I do not have an obligation to Comcast, and Comcast is actually indebted to me.
At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund for any additional charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied.
Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 09519 102038-06. At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund of any additionally charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied.
Comcast lies and cheats people! We were offered a package and was billed for double the amount negotiated!
This is for anyone considering having Comcast Cable installed in your home or business. Please think again. Please first read all the complaints about Comcast Cable throughout the Internet and also listen to my experience. After having enough of Comcast terrible service, and their God awful customer service, and rising rates, I called and cancelled my service after 7-8 years. Firstly, they put you on hold for 45 minutes as soon as you say you would like to cancel. Then, a customer retention specialists gets on and attempts to coax you into staying. This is where you have to be very careful. (I had also tried to cancel in November 2016. Keep this In your mind as it will come up later) You are treated like a dog if you do cancel and told you have 7 days to get your equipment back to them or they will bill you for it and mess up your credit. I did get their equipment back to them within 4 days and so far so good right? Wrong I then received a bill for $150. This bill is for what they say is early termination. Hmmm, Ive been with them7-8 years and know that I only signed a 2 year agreement when I signed up. Aha, this is where they trick you.
When I went to quit them in November, the customer service “retention specialists” said if I stay, we can offer you a discounted price. That’s it. No, “you just have to agree to a two year contract” or “well it would be only if you start a new contract”. No no. They say they’ll lower your rates but this somehow, magically makes you agree to a new two year contract, without being told this. Is that what you call a silent contract????? Because I sure an hell wouldn’t have agreed to it So….when I complain, I get told five times…..five (5), that a supervisor will call me back. Nope. Never called back. All I heard was crickets. I even told my wife on the last two calls that no one was ever going to call me back. She owes me a steak dinner now. So I complain to the FCC….. Whallaa, I magically get a call back from Comcast Corporate, “whoa”. Patricia Carroll of Comcast Executive offers me to pay half and they will credit half. Now why would I do that. Patricia, I Owe you NOTHING fool! She also stated that she had a recording of me agreeing to it. I said if you can produce that tape, I will pay and even add a bonus in for Comcast. She stated I had to write to the legal department requesting it. I did and still sit here waiting. So, I write again to FCC. Guess what. A week later I got a response from them stating that Comcast responded and the case is closed. Huh? They say wait for their response in the mail, but case closed.
So I get the response in the mail. It’s a type written letter, on a form paper, stating my name and address and that I agreed to it. Hahahahah. I s*** you not. Someone wrote a letter simply stating I agreed to it, and the FCC considers the case closed. Here, don’t believe me? Ive enclosed it at the bottom of this letter. I, Comcast Cable, owe Robert Hearn $250,000. Theres my letter back. So they have an agreement with me…..but no signature. They have an agreement with me…..but no email proof that they sent it to me. They have an agreement with me…..but cant supply the tape recording of me saying I agree. So now I wrote to the BBB, FCC again, attorney General, pa state commission, and many other outlets I can think of. Do not, I repeat DO NOT quit Comcast if you are with them. You are stuck there for life or they will make you pay.
Its been 3 weeks and thus far I find V****** fios twice as fast, no black screens which Comcast said was my four tvs, (yes all 4 went at once same problem), better phone service, internet speed that Comcast could only dream about matching, no rude customer service reps, and my bill went down $75 for same service. I will update this as I find out Sincerely
I am beyond lost as to what to do at this point. I have been a customer of this cable company since 1994 and I am constantly fighting broken service promises and I am never allowed to go to the higher ups. Then I recieve a letter of how they "made a mistake" in my billing and need to charge me more. I had negotiated an "out the door" of under $150 for BASIC cable and phone and internet. I keep getting a bill for $178. Furthermore, in the past, I never needed "digital adapters" etc. I have more wires now in the new wireless era than ever!! And I was told the first two digital adapters wouldn't be charged. Now, they "say" that was only introductory. Not true. I am tired. I am exhausted. I am violated. And I am tired of being angry and upset and overcharged. There is zero loyalty for long term customers. The letter she sent about having to charge even more is a slap in the face. Unethical, and she should be embarrassed by the way they treat their customers. This is price gouging at its finest. I am done. But not before I take this story to the media, social media, better business bureau and 7 on your side and any other avenue I can find. This is not me. But this is what they make you do. It's pathetic and disgusting and I am done.
If any of you have xfinity/Comcast, drop them quick! They are Liars and Thieves! They promise you one thing and then don't deliver and charge you outrageous fees! 3 months I've been dealing with them over $100 folks! Each rep has told me it would be credited back and nothing! Completely Unethical Company, it's not the fact it's a $100, it's the principle behind proper business ethics, apparently Comcast/Xfinity doesn't have any ethics or common sense, and doesn't honor what their employees say.
I have had xfinity box from comcast for 6 months. there have been problems since we got it. glitches freezing outagages. we have had various phone employees promise it will be fixed. we have had techs come out and leave because they did not have time to fix it. we have had others fix outside lines which didnt help, others never should up and now today the tech hung a missed u tag on my door without even knocking. comcast has my contact number but insists on using my triple play land line number which was never even hooked up. what should I do next. i have a 1 year contract
Joe browning chicago area vice president coward, al tenneson supervisor, customer service strategy and operations, top maggot. Lorretta banks professional shithead. And edward horsey executive customer relations Ecr) liar. The above mentioned scumbags are the lowest scoundrels imaginable. Out of retaliation towards me for filing fcc complaint against comcast xfinity these pos employees mentioned above, cut off my cable tv, internet and phone services. How does comcast remain immune from prosecution? There are literally thousands of complaints against comcast xfinity nationwide. State of washington attorney general's office is currently prosecuting comcast for theft by deception. outscam help me out. I need a little push getting illinois attorney general lisa madigans office to get up off thier selective a*s. Fcc needs to start locking up these executives just like common criminals. They are far worse though. These crooks defraud millions of customers every day.
Al tenneson, larretta banks, hilda toscano and joe browning the area vice president coward. Are all organized criminals that i caught ripping me off on my cable bill several times. I have recorded conversations to back up my story of their last caper they pulled. These low life scumbags lie cheat and steal from comcast customers so much they don t even know what to say when you call them out on it with a recorded conversation. I was promised my bill would be reduced from 181.00 a month to approximately 160.00 when i told them to pull their own tape or listen to my recording they just replied that my bill will not be the promised amount. Larretta banks is such a ignorant nasty ugly woman to deal with. And al tenneson is a piece of scum! hilda toscano or high powered joe browning don't even have the class or decency to call a customer back. They simply use their cronies to do the dirty work. Every person i mentioned above needs to go to prison for the rest of their lives for the crimes they commit daily on the poor customers they beat out of money. This is why the state of washington, attorney generals office is prosecuting comcast xfinity. Comcast is rated as the most hated company in america on the internet. Outscam has so many complaints like mine i can't believe there's not more immediate action being taken by are wonderful justice sysem that caters to the rich and powerful. How do these maggots get away with what they do i'll never know. I have only been a comcast customer since september 2014 and these bandits have been robbing me ever since. I now have at&t and will never go back. I would like to one day see these people rotting in jail. Especially nasty lorretta banks. She's a real pos ! i'm sure her kids will grow up to be just like mommy, robbing, stealing, and thieving.
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he'd fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service.
We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don't know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn't his responsibility and we had to call AT&T.
So now we're without TV until AT&T can get a technician out here, and I'm sure there will be a charge.
We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we've used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem.
If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem...immediately.
DO NOT SIGN UP WITH COMCAST BUSINESS
Contracts are a scam by this internet giant.
They lock you into an agreement and deliver the worst customer support. The technicians lie.
My internet has intermittent issues.
I have contacted comcast numerous times and they did their typical song and dance in blaming my competency and equipment. A few techs actually saw the problem. If you get a sub contractor like I did one of the times, they tell the truth and made it clear it is not just me having the issue, it is comcast's infrastructure in my area. But it would cost too much to replace it so we are stuck with an ongoing problem. I can accept this. But why lie to me? Why blame me? Why not give me a credit in the months I exprience several days of no service and call it a day?
Why? Because they employ some of the most miserable reps because these people get attacked by a frustrated public. Comcast fails to own their problems and pins the consumer against their staff.
On March 3rd I cancelled my business service. I was told I would receive a refund and would NOT get penalized with a cancellation fee. 25 days later still no refund and service not cancelled. Now I am told I have to pay for this service. I did not even know I had service until today. I would have at least used it.
SCAMMERS! LIARS! FRAUDS!
Comcast has charged me for cable boxes that I do not have in my home. This has now happened for the 2nd time they have overbilled me since 2015. Stating they can refund 90 days of payments. I have had cable boxes to break down when the technician has come out they have obivously not told comcast they replaced boxes and so it looks like I got an extra box. I have been over charged $19.95 since 2015 this is ridiculous and has happened before with them. They are robbing us.