I signed up for Xfinity service with self installation. I received equipment and attempted to install. I could not get the equipment to complete the setup process so I therefore contacted customer service. I was told that the reason that I could not connect was due to the fact that the connection at the pole was not a Comcast connection and that a service tech would have to be dispatched to correct and I was going to be charged $60 for this service. I then told customer service that I would be sending all equipment back to provider and I did not want the service. I received an email the next morning charging me $32.78 for partial month billing. Why should I be charged for a partial month when I never even completed the set up process? Why did this company want to charge me $60 for a tech to complete Comcast portion of install ( much like the electric, gas or phone services, I am responsible for what's inside my home, they are responsible for the outside) This company has failed as a provider that states they care about their customers
Comcast says my internet is 20 dollars a month. They keep raising the price each week it went to 65, 84, 160. They are charging me for cable tv and i don't get it. I tod them I want it lowered, but they won't and I told them they are over charging me and I don't have TV just Internet and they don't care and won't help me.
I ordered comcast xfinity online in oct 2016. the package deal came with a $100 reward card after 90 days. its been 120 days,no reward card. contacted comcast twice today . first time i was told i was wrong the package i ordered did not have a reward card. they claimed to pull up my order onlinre but refused to send me a copy of it. then told me they would investigate it . got an email 3 hours later, guess what? you get nothing. went back online again at 3:30 pm . was told they can't look online, contradicting what i was told this morning. said it would take 24-72 hours to investigate this, really? i consider this fraud and decptive practices. it becomes my word against theirs. they don't seem to care about the customers. looking thru online chat forums. it seems lots of people have this same issue or similar. comcast refuses to honor its promotional deals. this is a breach of contract to me.
I would truely like to know if it is against the law to charge someone for a product or service they don't have or need. first off i am being charged for a phone line that i don't need because i use my cell phone. comcast told me that my bill would be higher if i cancel the phone line (bs). second, i am being charged to rent their modem/wifi unit because they said my modem which i spent good money for, was the problem for slow internet speeds. theirs is no better. third, i have never gotten their advertised internet speed that i am paying for at any time of the day or night.
i was paying for their internet blast which they boast a 150 mb/s download speed and was still buffering at times. when buffering i would check the download speed to discover a whopping 6 mb/s. they sent more than one tech, each one said the line was good (woopie)but left with no explanation. fourth but surely not last the poor tv they offer for their prices. the glitching, no sound and picture canceling issues are ongoing and i think last for me is the wait time to get an agent on the phone only to be lied to in the end.
At the end of 2015, a promotional deal had expired through Comcast, where I was paying $89/month. My next bill had gone up by over $60, so I called Comcast and I was offered another promotional deal at the same $89/month. It was a 24 month contract, with a hefty penalty if I cancelled early. I figured since I have been with Comcast for over 30 years, I didn't see any reason why the 24 month deal wouldn't work for me. Boy, was I wrong! My first bill arrived and the $89 deal was now $145. I had free internet, and HBO, and some other channels I don't watch. The first year, now ended, I continued to pay the $145. In October, 2016, my bill had gone up to $171. I called Comcast who said the promotional deal was only for the first year, and then I guess they can do as they see fit for the second year. I said no where is it written that the 24 month contract could be changed after one year. So they said they would find another promotional deal for the same $145 I was paying with free and faster internet included. I would still have to pay the $171, which I did, and they would have a credit on my next bill for reimbursement. Just got my bill and it is now $188. I do not understand how they can get away with this thievery. I have no idea if this so called "contract" is real since they change the rules on a dime, or if I do indeed cancel, will I get slammed with the hefty early cancellation fee. Something has to be done. I think they have their meetings and just laugh at all of us!!
Absolute worst customer service. Just paid $500 to restore service its been over 48hrs and still no service 10 customer reps later and still on hold as we speak for 35 min......if it is not resolved today we can go ahead and cancel and I do not expect a bill or cancel fees. It took 5 min to take my money but a severe lack of respect and customer service to get it turned back on... I've written several reviews and my next call and email will be to the CEO
Comcast over charged my business FOR 17 months. Thats about 680.00 and they refuse to refund the money they overbilled.
They insist that we take a 17 month credit. let me get this straight. they overcharged me 17 months costing me 600-700 dollars and now refuse toi send me MY money that I have been without for 17 months.
Concast insists that I let them keep it offering me a credit for the next 17 months. What a ripoff. They said the only way they would refund the money was if we canceled the service. we called to cancel and take our video monotering to another company and they said they would charge over 500.00 for terminating the contract.
What has this world come to. We have called and called and talked to serveral people and we are on hold so long then they drop the call. If they take money out of your account via autodraft and they overcharge you 17 months then they need to return the money they took our bank account. refusing to return the money is thieft in my eyes. demanding we let them hold it as a prepayment for the next year and a half in the future when they have already had the funds for the past 17 months is nothing short of thievery.
We would like to file a formal complaint against Comcast for lack of ethics, lack of providing services that we fully paid for, conveniently now they have “lost” all records of the numerous times each and every month that their services were faulty and we could not conduct business during our business hours. Now, when we finally switched our services to AT&T who can provide consistent service without such interruptions. 2 and a half years ago our business was able to purchase an office instead of renting one. We asked Comcast to transfer our service to the building right next to the one we were in at that time. It was not a new service, but a transfer of service. However, their deceitful sales representative and the hidden clause within the contract (way down in the fine print) stated that the transfer of service meant we signed a new 3-year contract. Why would a “transfer services contract” have anything to do with starting new services? It is just another way to scam their customers and continue to rake the payments in and not invest in the quality of their services.
We run a small business dealing with hundreds of other companies across the nation, and handle their upset customers. Every part of our business depends upon reliable internet services; including ring central for all faxes and Voice Over IP (where the phones are recorded via our internet as well). For a small business we spent a pretty penny every month to Comcast. It is absolutely MANDATORY for the internet to function in order for our business to operate. Over the last year we have had at least 2 or more times a month when our whole office comes to a stand-still because of Comcast’s inability to provide the services that were promised. We had 10 employees sitting waiting, costing the company money paying them to wait for an indeterminable amount of time for Comcast to make their services operable again. We even added another modem to act as a backup when Comcast went down (paying AT&T to fill in when Comcast could not do their job). Rediculous!
We had Supervisors, techs, we had multiple representatives all speak with us about the lack of services; all promising that they would “fix the problem”. We were informed that the contract could indeed be terminated without penalty if we could prove they did not provide the service that we were paying for. Miraculously, the numerous phone calls made to them are now non-existent and they only have record of us calling one time for support in September!
In closing, Comcast has failed to provide the services that the sold our company on. We paid for these services without discounts or refunds for the hours upon hours of receiving no service at all and still paying for 10 employees to wait until they (Comcast) can fix their service. Only for it to fail again in another day or two. Ultimately, they should be paying our company for the lack of services, deceitful sales, falsifying records and evidence, and they should pay for all the wages we had to pay due to their negligence. They want to still charge our company for the remaining balance of the contract, but they cannot provide the service. Please, if you are looking for internet services for your teenage child; you may be ok with Comcast. When your business needs to have vital services that you pay handsomely for, we urge you to consider using another provider who won’t “lose” the many recorded calls for help due to their technical service interruptions. You do not want Comcast who falsifies records to say you did not call for help – just so they can continue to charge when they know they are wrong. Look at another Service Provider!
Xfinity upgraded their system and sent popup messages to my 91 year old mother on her TV screen, that in order to continue to see HD she had to order boxes with a self install kit which would ship for free or a tech will install for a fee. She chose the tech. He arrived on a Sunday spent 45 minutes removing her 2 boxes and replacing them. On Wednesday of the same week 2 boxes arrived via UPS, which she did not order. A week later she receives a bill for 6 boxes, shipping and handling additional service fees, outlet fees, totalling $178.00 in addition to her normal bill. She almost had a stroke. I returned the unopend boxes called Comcast, very uncooperative. I explained that my Mother is 91, she cannot pay a $350 bill for their mistake. She has 2 boxes not six, she should not have to pay a $50.00 installation fee, since the Tech took as long as he did and was trained. The boxes they shipped were not ordered and the original message said if ordered they would be shipped at no cost. The agent tells me she cannot issue credit until the boxes are received even though she sees they are in transit. The 2 the Tech took with him and the 2 I returned. That was infuriating since she knows they are not in my Mother's house why should she be penalized for their upgrade and error! Could not speak to a supervisor have been dealing with this for a week, getting no where.
I have XFINITY Comcast for internet and it was fine. Due to work, I had to add a landline so I figured I would use XFINITY Voice. After multiple issues with the service, new modem, and even a technician visiting and inspecting my home, I had to remove the service. The phone line would cause the internet to blip while I was using the phone. I am now suffering repercussions because of that. I called within the 30 days to have the phone line removed and go back to what I had previously with the promotion I had - Instead I received a cable modem box delivered to my door. I never ordered cable! The agent told me he would create a bundle and I told him that I didn't want the cable. He responded with "then just enjoy the savings". He told me the new modem would be mailed to my house, I declined it.... it came anyway!
I receive my next bill and it's more than double than my last bill. I call and find out that (1) there was a disconnect order (2) I had a techician scheduled to be at my house ON THAT DAY (3) I was charged $29.95 shipping and handling for the modem I declined!! I escalated the call and was told that a supervisor would call me back. I receive a call almost A WEEK later and when he can't resolve the issue, he tells me that there is no one I can speak with above him! SERIOUSLY?! Did I just speak with the CEO of XFINITY!?
XFINITY is the absolute WORST in customer service!!!! I honestly cannot believe how they have gotten to be such a large company when they are so ridiculously horrible!!
Well Comcast cant lie to me. Installed internet service (middle tier)..ethernet to modem- new HP dual processor computer.. (ie no wireless).
Continual repeateded "dropping"and slow service. Ie spining to connect like dial-up for long peroids.call to Comcast - a test on modem from comcast to my home showed "weak" signal. original call to comcast 1st call set up tech to check for problem.
Tech shows up with "whats YOUR problem?" (excuse me?)..walks in and doesnt even go to modem and starts in with {maybe your neighbors are on internet and that is what is slowing you service down"(Excuse me?). i explained that i didnt care if my neighbors were on interent gaming 24 hours a day that doesnt factor into this scenario ie I dont care i want service! ) so . he leaves without looking at modem and comes back and states it was a loose connection that had water in it down the street and good bye )
2nd call- this call went to the phillipines- explained scenario- requested re-visit due to continual slow service and drops -- and credit , was told credit would be given and tech will come ..10 days later no call- no credit- no tech
3rd call- to Michigan, explained no call and no tech appointment made -2nd time- informed 2nd time credit would be given for delay
3rd call - to Indiana, call to re-schedule and ask if credit was given - no documentation of credit given for delay and slow service and dropped service . note by this time i was ready to go over everything AGAIN. THIS TECH DID ASK ME TO DO SPEED TEST (yeah!) this tech said speed was ok.. well guess what.. it doesnt work i told her even if the speed is good i was told my modem was having weak signal ..SO ...she finally asks me to ping yahoo.net wait no ping google yahoo doesnt like being pinged.. whatever so i go to command and ping google and guess what 50% date loss !!!! Read on kiddies it gets better...then i hear her say to me.. well do you have squirrels in FL? cause they can eat the lines...I DROPPED MY PHONE OK ? ROFL ..ok finally we have an answer ( this is your problem not mine) -now can i get a credit for not providing me service that i requested ? well here is the reply.you have to call back - hello? no way in hell i have called for credit 3 times now and i am NOT calling again for credit !!------reply- """. well you had service YOU USED 266 GBS LAST MONTH . at this time i had to explain AGAIN ) that i use the internet for classes and that i need constant service that does not drop and i want a credit because it drops my classes causing me to lose my courses..she didnt want to give me credit until i explained - that i dont pay for a car that works only sometimes and not WHEN I NEED IT ! so then- she wants to haggle over HOW MUCH TO CREDIT. i finally stated well if it is 50% data loss then credit me half of my bill! i only wish comcast wasnt the only provider in my area,,.24 days later still waiting multiple classes dropped ..dealing with comcast is a complete joke -- incompetent total....i want a whole new set-up..yes.. dig again( a new line) and new modem start over - get it right!!. come to find out the original set-up tech probably was in a hurry and "clipped" the line...upon installation. no matter what ..know this..they will lie, lie lie...any way not to admit they were wrong or that there actually is a problem ( ie speed is ok ) in any way ...and the part about i used 266 gbs (so i had service) doesnt quantify the fact that when i NEEDED the service ..it wasnt there...still waiting and my commands ping show average 25% loss even now..and dropped service 4 times today alone ( i am taking pictures) . This is the problem with America today-- nobody wants to admit fault or fix a problem - comcast is the epitome of this problem!! ----off to feed the squirrells!!
In short we got on a $159.99 month plan for 2 years in August Comcast had us set up automated payment and on Sept 5 2016 Comcast took $533.00 out of our account. When I called they had me speak to 2 supervisors and 1 customer service rep this took 2 hours between hold times and I was told I cannot get our money refunded for at least 10 days! Then a woman from the so called finance dept left a message on my home phone yesterday I have it saved because she stated they could not issue partial refunds so she is worried that if she refunds the entire $533 it will put my account at a balance of over $700.00. Ok I am no mathmatician however I am starting to wonder if these people are OK how in Gods name would my account then have a balance of over $700.00 WHAT! The online bill shows the October payment wih taxes is going to be $208.00 so call me crazy but given I am on the $159.99 plan how is it possible that I would owe more?! These people are crazy bottom line. I am literally physically ill over this my fiance doesnt even know they took that much money out for the first payment I cannot bring myself to tell him we have other bills! And now I may have to wait up to 10 days and somehow if they refund me the money THEY OWE ME I will then be in debt $700 on an account we owed nothing on WHAT!? I seriously cannot deal with this just stay away from this company I have all the bills ,payments and voicemail saved. They are crooks there is just no two ways around it.
I moved to Fort Myers about 2 years ago. My apartment complex gave me a referral to a rep at Comcast to set up my cable with. I did so, and I told them I wanted base cable and internet. Additionally, I did say I wanted the OnDemand Services but I specifically said multiply times that I did not want the DVR services with that which were an extra $10/month. I also said it to the cable guy who installed my cable that I did not want it.
Guess what, they it added it too my bill for 6 months. I kept calling during that time period too get a refund and I was constantly lied too that the $10.00 charge on by bill that said DVR was just a tax charge and I wasn't being charged for DVR services. I got fed up and went into one of their local service centers, and they did admit it was a mistake on their part, and they could not offer me a refund but only a compted purchases of extra channels for a few months. I took that because I like movies.
6 months later, I go back to that same service station, because my my mailed statments are comeplety different from the amount owed online. During that period I spoke to many peiople, and had an insane wait time. They always directed me back to thier main number because "I was in the wrong deparment." It turns out that I have been paying for this comp that promised for free for 6 months. Then when I go to the store and present the recipt and notes included with that, the Comcast rep says this person never worked here.
I have lived in many places and Comcast seems somewhat ok in those areas. I've been completly taken advantage of in Fort Myers
Today I called Comcast about moving my "internet only" service to a different office suite in the same office building. I advised the customer service agent at the beginning of our conversation that I did not want to change anything about my "internet only" service. I advised that I have my own cable modem. I only wanted to move service to a different suite. I was advised that the fee to move my service was $199.00 with no changes to my account. (That is a large amount of money to move the service)
The customer service agent spent almost 20 minutes trying to convince me to sign up for TV service of $4.95 per month (24 month contract which was never mentioned) and a lower $50 fee to move my service. It was such a pressure upsell, and very upsetting to me since I did not want to change anything about my month-to-month service. Comcast is run like a legal Mafia.
I currently do not have a contract with Comcast, and I would NEVER want another contract with Comcast because the Termination Fee is outrageous if you ever need to cancel the service before completing the contract. The early termination fee is equal to 75% of the amount remaining on your contract. Yes, that is 75% x Monthly amount x remaining months.
After 45 minutes of dealing with this customer service agent, I was told that I would receive the relocation order agreement. Guess what. Not only did Comcast customer service agent set this up as a 12-month contract, with the full $199.00 fee to move the service, she also added a $14.95/month modem rental fee. She was full aware that I had my own cable modem and did not want any contract. She confirmed to me on the phone that it was a monthly agreement before I received the actual contract that they wanted me to sign.
Word to the Wise... Read every word of the contract and don't just click on the Approval box of the electronic signature agreement. Comcast will bleed you to death with their early termination fee if you cancel 1 day before the end of the contract. There would be no savings to accept the $4.95 fee for (24) months + all taxes (about 16%) on the $4.95 + $50.00 relocation fee. Buyer beware, and don't be stupid.
How does this company stay in business? the words "customer" and "service" should never be in the same sentence when talking about Comcast. They have no clue what customer service is.
After putting a moving order in with USPS, I received all sorts of coupons and promotions from various companies. One of them was from Comcast offering a $200 Visa gift card when subscribing to a "triple play" with a "HD preferred package", and a 2 year contract. I did so and was told that I am not eligible for the gift card as my area may not be eligible. REALLY??? THis just seems like deceptive advertising to me. I wish there was competition in the cable market in my area. Even FIOS and dealing with Verizon would be better than Comcast. Unfortunately, my only choices are Comcast or Dish.
Since 2015 I have had my service go from 146.99 to 249.16. everything is the same but the bill. bunde package is 159.99 then have to pay for the modem to use package deal. to maby hidden fees that makes my bill go higher. on disability and cannot keep affording these changes!
Here is a story that I hope helps potential customers to avoid. On TV comcast says "Hey, if you move you will have no interruptions take equipment with you" It's all a lie. I took the equipment made or tried to make an appointment and 2 days later.... Told first time we can turn the line on, then 15 min later said nope gotta have a service tech. Told no phone or Internet for 13 days. Oh No they cannot guarantee that they will be there then. Ok, we needed the land line for my son who has a seizure disorder. We kept a phone since my battery on my cell dies a lot. This comany being a large monopoly could care less about the customer. What a crock. Folks avoid them. I wish we could but I'm stuck under a contract . Take my advice look elsewhere if possible!!! All I wanted is service but we got none and oh yeah, I'm paying 13 days and have no service. I'm to use the apps and their Hotspot and none of that works either!!!!
Here is a story that I hope helps potential customers to avoid. On TV comcast says "Hey, if you move you will have no interruptions take equipment with you" It's all a lie. I took the equipment made or tried to make an appointment and 2 days later.... Told first time we can turn the line on, then 15 min later said nope gotta have a service tech. Told no phone or Internet for 13 days. Oh No they cannot guarantee that they will be there then. Ok, we needed the land line for my son who has a seizure disorder. We kept a phone since my battery on my cell dies a lot. This comany being a large monopoly could care less about the customer. What a crock. Folks avoid them. I wish we could but I'm stuck under a contract . Take my advice look elsewhere if possible!!! All I wanted is service but we got none and oh yeah, I'm paying 13 days and have no service. I'm to use the apps and their Hotspot and none of that works either!!!!
Scheduled payment on acct for 178.30 for 8/6/16. Got my paycheck on 8/3/16 which is what i told them, so i paid them 178.30 on that date by phone. On 8/6/16 they charged my bank acct 178.30 again,which i had already paid on 8/3/16. I called customer service 3 times, 2 i got the phillipines, and 3rd time mexico. None of them would correct their double charge. I needed that money to pay other utility bills and they refused to give me credt on my bank acct.for the double charge on 8/6/16. Said they would credit my acct. I didnt need credit,i needed my 178.30 so i could pay my other bills. Ive been a customer of comcasts for 23 years. Not anymore. Paul Ehlert. Mad.
I pay $300 a month for regular internet and television with Comcast Xfinity. So yesterday I went online to look for a new package what I found is the package I had with one premium television channel and slower internet speed was $99 for new clients. Moreover the new client package 1/3 faster internet more channels, PLUS all of the the premium channels, Supposedly after I spoke with 2 Xfinity Representatives my package was upgraded; I was supposed to get 3 additional premium channels and a better channel line up. Moreover, the internet speed would be faster and I would get a land line phone. It took me an hour and I was still going to pay $179 dollars with tax. But that was something better, so I agreed. The represenative actually sold me a triple play, decreased my regular channels did not include any premium channels! I had more channels before they fixed my and I at least had HBO. I was lied to. I was the victim of a bait and switch, While I waited on the phone for an hour they downgraded my service, instead of upgrading it. I tried to call and couldnt get through. I tried live chat and I guess there wasnt anyone there alive because I waited and waited and waited in que. I don't know when customer service got so bad, that my loyality has no value and they don't even care whether I am happy ot not. Tricked by Xfinity and I cant even get through to complain, which would amount to something IF they valued my business.
I have been a Comcast business customer for 7+ years and have experienced the gradual decline of their customer service. At the moment we are experiencing no voice mail and our hunt group isn't working as a result of a Comcast update to their system 3 weeks ago. We have called 12 times trying to get this fixed to no avail. Now we have tried calling the Corporate Offices in PA for the last 3 days only to speak with mere operators who have no customer service skills and can do nothing but "update" our account. We are told there is a regional manager that is supposed to be calling us (for the last 3 days) and the operator can only send an "internal communiation" once every 24 hours. They even told us that Comcast called us on Wed 4/6 @ 5 pm and left voicemail - total lie, no caller ID or voicemail from Comcast on the business line or my personal cell phone. They claim and advertize the great customer service but honestly there isnt any customer service at all. Just patronizing "operators" with attitude and incredible runaround. We are still operating without rollover lines and without voicemail working as it should. What a way to run a business, huh?! My next step is to write the CEO but I'm sure it would only benefit me, not get results. You know what they say "crap runs downhill" Be afraid, be very afraid if you are a business and thinking of using Comcast for your business account.
Last March I cancelled my service at one place and established totally new service at the place where I live now. I had a final bill of $117 from my former address I will admit it did take me a couple months to pay it so it went to collection but I did pay on May 17, 2015. I thought "Cool that's done" because that was the last utility bill from my former address, boy was I mistaken. Comcast sent the already paid bill to a collection agency, since last May Comcast has tried to collect the same $117 through collection agencies like 4 times and get this every time it's a totally different collection agency. I have documentation that I've already paid which I have faxed to Comcast 3 times. I have my bank statement showing the payment and that the money was taking from my account and the letter from the 1st collection agency stating it was paid in full. I even went to a location Comcast office and had them fax everything also. What's really pissing me off is this crap has hit my credit. Every time I call they keep saying they have no record of my previous calls or that I had already paid. I will be so glad when I can get rid of them. They are a bunch conartists taking advantage of the fact they pretty have the run of cable game in my area. I'm willing to switch to direcTV to get rid of them and I hate satellite.
When you have a problem, their Csr's do not fix the problem they create new problems. I called about a technical problem, they sent a service tech and the LIE they told was about price. They quoted one price and and then charged almost nine times that amount on the bill.
I am a senior citizen and live on a fixed income. I can't afford an extra $50 dollars. That means that the money comes out of my food budget.
This happened to me about 5 yes ago and I ended up paying it. I can,t pay it now which means they are already racking up extra charges they call LATE fees.
What will happen is they will cut off my service which includes my phone and I do not own a cell phone leaving me without the ability to call for help if I need it.
I am a good customer and have always paid my bill on time .
Comcast has so completely confused me . Over the phone I agreed to internet for $ 30 a month, give or take, no other fees, some special offer they were making me but I got a bill for $57.44. Then they made offers to me for t v to ''bundle'' but Comcast missed 4 appointments and a t v cable was never installed here.
Finally a comcast agent made it to our house bringing t v equipment to install but he did not have everything he needed so No TV could be installed. We never had any TV from Comcast. Not for even 1 day, nor for 1 hour, TV Was Never installed at our home.
At this point we were totally disgusted with Comcast , we realized that we did not want any business to do with this company so we took all the equipment we did have from them back in a box to their store on Franjo Rd in Miami Florida , returned and cancelled everything in person.
Meanwhile we got another bill for $165.82 for November , another for $108.38 , both for service we Never Had. Yes I have the bills, Comcast took the money out of my visa before I knew what was happening.
I called several times, and went back to the store on Franjo. The telephone agents were in Asia and I could not understand them nor did they make any sense out of this situation. The agent on Franjo Road Miami told us that he had nothing to do with Comcast telephone sales and could not help us.
I never had Comcast TV , I cancelled the internet after only 2 months, but Comcast has overcharged me $280.00 and refuses to refund this money they took out of my visa account. The bills they sent me are so padded with mystic cost amounts, and the bottom line is that we had Comcast intent for 2 months and Never had Comcast TV. I am out over $200 that Comcast stole from me.
The bills are padded with uninelligible costs, I have been charged for TV that I Never Had, TV was never on via
Comcast , their equimpment was Never on and was returned to their Franjo Perrine fl office . Camcast has cheated me out of over $200 .
I got hung up on several times while on hold. When I finally got my bill lowered to 136.50 from March 1 to Arpil 1 I paid it. My next months bill came out to be 95.05 for the next month. They also charged me a fee to mail me my cable box which they did not specify. Finally when I went to the comcast store to return my equipment, the had one employee working and at least 25 people who took a number to be waited on. It took me two hours just to return my box and get a receipt. They are the worst cable/internet provider I have ever had the displeasure to work with. I am 100% disabled veteran and RN. They only had 10 chairs max in their small cramped office to wait to turn in your box. The rest of the people were waiting outside. I called the company to complain and try to get my bill right again. To no avail. They are the biggest scam artists that have ever set up business. On top of that they don't even provide a military discount like ATT and Verison do. I will never ever ever purchase any service from them again! Before I selected them I heard from others that they were referred to as "commiecast". Now I believe it. That is why I should have never even gave them a chance to have my business. They are terrrible and I would recommend never using their services.!
COMCAST DOES NOT PROVIDE DISCOUNT FOR DISABLED VETERANS AND ADD SO MANY SCAM CHARGES TO YOUR BILL IT WILL MAKE YOUR HEAD SPIN. THEY MAKE NO ACCOMODATIONS. IT TOOK ME TWO HOURS IN LINE JUST TO RETURN MY EQUIPMENT. THERE WERE 25 OTHER PEOPLE WAITING IN LINE. THEIR OFFICE WAS SMALL AND ONLY A FEW CHAIRS. MOST PEOPLE WERE STANDING OUTSIDE WAITING. MY FIRST MONTHS BILL WAS 203.00 FOR 40 CHANNELS AND INTERNET WHICH I EVEN HAVE MY OWN MODEM. THEY ALSO CHARGE AN ADDITIONAL 9.99 JUST TO HAVE HD. ALL OF THESE CABLE COMPANIES IN THE VILLAGES FL AREA CHARGE OUTRAGEOUS AMOUNTS JUST TO HAVE THE INTERNET. I DON'T AGREE WITH MANY OF PRESIDENT OBAMAS POLICIES BUT PROVIDING FREE INTERNET SERVICE FOR AMERICANS IS ONE OF THEM. THESE COMPANIES HAVE A SEMI-MONOPLY.
Comcast is blocking nba games airing on tbs and espn via Sling TV that are also aired on comcast sports network. this is illegal per net neutrality law. i am not in the same city as the game.
I am a customer of Comcast less than six months, when I signed in. In January 2016. There was a promotion price of 19.99 a month for a year.
Since then, they change the price once, and in April. They double my price. Or even triple. When I complained to customer service billing department. They told me that I have to sign for direct payment. And they removed all kind of promotions that I was not aware of. I talked to other people and they told me that Comcast is known of doing those kind of ripping off customers by changing prices after you sign been for a special price.
First, allow me to start with an issue that transpired on day one of my move. Before I relocated from out of state to Tennessee, I contacted Comcast Customer Support. Everything was pretty smooth at that point. I was told to simply bring the equipment with me to the new home, schedule connection date and time, and be there with someone over the age of 18. Wow! That is easy enough. Unfortunately, they did not tell me that I should not pay my bill. Comcast bills a month in advance. So, when my bill was paid, the money was tied up in another section of the company that the region I moved to had no access to. Long story short, it was about 3 months before the money was returned, sent to correct address, or placed on current bill, and to top all that off, I was told I was getting disconnected for non-payment. When, in fact, I had over paid Comcast by nearly $300, and they owed me money!
Now, let us move on to the final straw that made my decision indefinite to leave this company and absolute, beside horrid customer service!
In Knoxville, Comcast puts a limit on the amount of Internet a household is allowed to use. Once you've reached that limit, they decide to charge you a recurrent fee of $10 for additional Gigabyte usage. Imagine getting a bill in the mail for 100's, even 1000's of dollars, over your normal monthly bill because you used the Internet too much for Comcast's likings. I am not one that downloads a lot of files either. I simply stream Netflix, Amazon, and use PS4 functions. Yes, the PS4 downloads some large files occasionally, but as a customer who already pays an arm and a leg for service, I expect to be able to use it without being charged more. My wife and children stay home during the day. So, with Netflix running for my toddler, that sucks up the data. We are now 3 months into our overage, and we are facing the outrageous charges of going over the allotted amount of Internet Comcast says we can use. Mind you, we already pay nearly $200 a month, but apparently nothing will satisfy the greed of this massive corporation.
I hope Comcast enjoys missing my $200 a month, not including overage fees. I will be giving it to a new company servicing the Knoxville area, WoW! They have no limitations and are nearly half the price of Comcast in every aspect, including cable TV. Goodbye Comcast! Keep doing what you're doing, and you'll find that bad business ethics will only cost you more money as your customers keep leaving you.
Subscribed to Xfinity internet service.All was well until I bought my own equipment to avoid their monthly rental fee.Suddenly my usage went sky high!!! Then I was informed of an overage fee over the 300 GB limit...never mentioned a limit before...told them to put their service you know where...went back to my previous provider and now usage is about 50% if what Comcast said I was using....I will do without TV and internet before I will go back...
So to start, when I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up.
Fast forward to less than two months ago: I moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge with them based on the fact that it is unreasonable to require someone to live in a certain area to fulfill a contract. After several phone calls and being bounced around to different departments, it had not been resolved.
In the meantime, two weeks after I moved (one of those weeks was Christmas), they had already sent us to an informal collections for our equipment, tacked on an "un-returned equipment fee" and I was receiving several phone calls a day telling us to return the equipment. So then I went to the store, because we also needed to return equipment. They gladly took the equipment, but then I was told that they don't have access to your billing account and they gave me the number for Comcast (great business practice btw Comcast- why even bother having stores?). I called Comcast in the Comcast store and was told to wait a week to call them back to confirm it had been resolved. A week later, I spoke with someone who told me that it was all taken care of and I was not responsible for the fee.
What a surprise- A week later, I received another call from them again, attempting to collect the fee and they acted like it had not be resolved. I was able to "resolve" it on that call by speaking with an agent and this time, I insisted that I receive a confirmation number, ensuring me that termination fee had been removed from my account. When I checked my mail today, I had received a bill from Comcast for the fee as well as a Collections Notice from Credit Collection Services.
Keep in mind that I returned their equipment when I went to the store two weeks after I moved. Also, I moved on Dec. 15th. It is now Feb. 1st, which means that while it took them forever to get my account set up right in the first place, they somehow managed to send me to informal collections for the equipment within 2 weeks and then to actual collections over a fee they should have never tried to collect, within 45 days. Who sends someone to collections within 45 days, let alone someone whom you have had multiple calls with and ensured them they wouldn't pay a fee??? Maybe I should send them to collections for the hours and hours of my time they wasted when they first set my account up wrong and then billed me incorrectly when I closed it. Needless to say, the FCC and AZ Attorney General have all been notified. Don't use Comcast!
This company or scam artisits send out a letter along with a check for 3,788.50 written on a Bank of NY Mellon check so the "trainee" can buy 6 prepaid vanille reload cards for $500 each and thne you send back to the po box number and the terainee keeps the differnece approx 788.000
THIS IS A SCAM, Comcast klnows nothing about this, the bank account numebr is fake, what happens is you cash the check, it gets bounced in approx 5 days but by then you take the cash biy the prepaid debit cas and would have sent them back to the fakem PO BBOX numebr and the scam company keeps the cards,
the FBI should looking into this scam, I called the phone number and some guy who sounded like he was from south africa or the philliphines, told me what to do , but whn I asked questions he hung up , I called a few times later and the phoen went to voice mail,
I have been a Comcast Cable user for years, mainly because they have the areas where I live cornered and ther is no option if I want to have Internet service. My main complaint is their inaccurate billing practices. I have 5 consecutive bills that are not updated, poorly explained and overcharged.
Every time I call, when I get through, I receive different information from different people. It never reflects the actual amount due and there should be a law against this. On top of that, when I requested to talk to a native English speaker I was told I would have to go to a physical location because over the phone that is not possible!!!
Has anyone else experienced this issue. We are entitled to have accurate and updated information on our bills.
Beware. These people are crooks! We moved our business to a temporary location for 10 months while we were forced to close because of a large construction project. As we were moving back and wanting to discontinue our service we were told that we had signed a two year contract and could not cancel. No amount of talking (to four different people) did any good. We are still paying. We threatened to cancel our home service which we have had for over 25 years and we were told "Do what you think you need to do." Apparently there is no connection between Comcast Business and the service we have at home. We will NEVER have anything to do with Comcast Business again.
Comcast has deceptive advertisements. It advertised $25 per month for performance internet with a free bonus of 25 MBPS Blast service promotion. When I called in to order, they removed the bonus 25 MBPS promotion. This is deception in advertising.
Second deception: The price is changed to $30/month from $25 when I called in.
Third deception: They offered a monthly discount of $5/month if enrolled in paperless billing(Ecobill). But after two months they cancelled ecobill discount. This is another deception
Comcast tells all lies. It is a monopoly in cable.
Internet access prices are higher in US than in India and other countries. Free internet information highway is hijacked by corporations intent on charging people for free things.
When cities want to give free wifi the cable guys block it.
When i Garrett Gustkey was contacted by CRS sale for Xfinity. I allowed additional service and programming. The Sales person Promised and implied that no additiional charges would be added. past the 139 rate. 1 year later the bill has been raised to $193.00.No movies were addressed. No extra viewing was allowed or inquired about. I call And complained august 2015. ALL THEY SAID WAS wELL YOU CONTRACTED TO CHANGE PLANS. This is a breach of contract plan and simple Comcast/Xfinifty is doing to same thing to all it's subscribers. I wish to file a Class action law suit.
On May 1, 2015 I canceled my Comcast contract and was due a credit of $39-. In the past Comcast would always send me the balance. As of this date no reimbursement check for account # **** ** *** *******. When I called in June regarding my credit the customer service representative said it will be there by the end of the week. Then In 7/28 I spoke to Bernada and still no check. Again I tried on 9/1 and they gave me a reference number :031431514 but feel like it's a delay tactic since I've been brushed off to to forget about my credit. When I inquired to get a manager they gave me the excuse no manager available and tried again to brush me off. Now how much longer before I get a refund check due since May 2015.
As of December 6, 2015 I still have no check, have to file another compliant with the FCC regarding refund and Xfinity will most likely make me wait another 6 weeks again to delay this process.
I had never had this problem with them in the past and still can't comprehend the nonsense with getting a refund that they know that's due to me.
I have xfinity triple player i must obtain services for 90 days and pay my bill full to before they send me my $150 prepaid card which i know they are full of bull and it doesn't take that long to mail it they are just scamming people to get people to sign up with their services i also done research online about this matter other people til this day is still waiting for their prepaid visa card which i don't think i'll never get or they will ever get like i told xfinity at their rewards center i told i'am not going to pay any more until i see the prepaid visa card in my hand first.
Comcast provided my family and I with a , what sounded like, an awsome cable TV and internet option. The Blast package was listed at 89.99 a month. We have three boxes none of which are HD due to the fact that thats not important to us. Each box is five bucks a month. 105.00 should be the total plus tax. Sales tax isnt but seven cents here in Florida so the entire total should be no more then 112.35. Great, that works for us. However the first instalation tech left us with falty service on the TV side whice would stop working in the peak hours of 4 pm threw 9 pm. This is the only time my family and I are home. Our internet as a result of the poorly installed system hardly ever worked and when it did it was byond slow. The hotspot from my cell phone was nearly ten times the upload and download speeds. We called and Comcast sent out the first of senven techs and two field supervisors, this didnt end the problem. This simply made it more stable and now we could use our internet and the TV didnt digitise as much. So after about two months with no improvement I was very angry to say the least. I called to cancel after finding that they were charging me for the freaking service techs to come out and fix what they never installed properly. They said they would adjust the bill and send a special tech out to remidy the problems once and for all. He did, and he did it by him self in a four hour time period in which he completly re-wired my entire 1900 sqft house and the "drop" that was nolonger installed that way do to the signal drops that style of drop or the lenght provided us and other customers. So after a nearly nine month event to finialy get our system up to date and working, they up our bill from 89.99 to a 169.99 for the same exsact service, same channels and same, super fast, slow internet. Now the bill for november of this year is 242.35, how? I asked the lady on the phone to exsplain all of this to me. Durring the process she put me on hold for five minutes at a time and placed me on hold about five times so I forgot all the crap she was spewing that sounded very scripted. She stated that we had missed paying for a month of service and with all of the late fees it accrewed to 242.35. This service is on a month to month baise with no contract meaning they would of shut us off untill the full balance was paid. LIARS . This is a method that the mob used isnt it. Pro rating bills is a way of causing confusion on both parties and alows Comcast to always have the upper hand to normal and not rich people like my family and I. This is anti americian to charge people a car payment to enjoy TV and internet. I will be looking for another provider if there are any affordable suggestions.
This letter contains to a call I received today October 16, 2015 @ 12:25pm from South West Credit collection about Comcast Cable for my Comcast account located at @@@ @@@ @@@ N.J. this location is where I dock my boat for the summer and decided to hook up cable for my kids. On June 24, 2015 around 5pm I went to Comcast cable in Manahawkin where I picked up what I need (cable boxes and remote) and went back to boat and hooked everything up and nothing worked. I called Comcast that day and they said they would send a person on Sunday June 28, 2015 and when person came out he got cable up but the TV kept freezing. That same day I called Comcast and made another appointment for later that week. After several broken appointments and the Comcast service personal not showing up Comcast was to credit me 80.00 and still at this point my cable and internet not working 3 weeks later. My wife and I made several attempts to resolve and to today October 16, 2015 I have not had 1 call, e-mail or letter from Comcast. I will print out all my and my wife’s phone records for proof of how many times and how long we spent on phone with Comcast. On top of it all I called Comcast 2 weeks ago about this issue and I was told she will tour it in and I will hear my e-mail how much my bill would be. Then talking to my wife later that day she said they told her the same thing 3 weeks prior to that. Now today I am getting a call from a collection agency “WOW” time for Comcast to get real. At this point I never used the service not once and now I will pay “0” for my time and hassel from Comcast. I will for a 247.41 dollar bill hire an attorney to fight this bill. Just blows my mind how customers get treated by Comcast. I am tempted to change my home service!!!
I have been working for Convergys for only 5 months. The company started out excellent with paid training which last for about 6 weeks. After training ends you move into transition in which you are coached about normal call center customer service parameters, such as quality, aht, hold times…etc.
After you move into production you are required to sale Xfinity Home Security Services or some other service affiliated with Comcast their client. The training is too basic and does not offer the ends and outs of how to service the customers and clients effectively. For example they do not teach how to handle muiltple accounts under a single customers name as well as how to transfer services , uid, passwords from a old acct to a new one. The main problem is that you are required to get sales. Comcast customers are 80% irate so its similar to working in a at home sweatshop taking back to back calls trying to fix broken accounts that Comcast do not want to deal with so they are routed to Convergys. Currently servicing the New England IP, other major problems include the systems are always crashing, or we have missing applications that are needed to resolve issues and cannot get assistance when. The only assistance you have is a chat but most of the time its queued up and you cannot get assistance from any of your other peers sitting in the chat room.
So far I have been written up for just not using ITG’s internet troubleshooting guides on every call, but the system is down it will still count against you. Not only is it constant systems issues but their zero tolerance policies that they make up only put additional pressure on a already stressful work environment. I’ve never liked doing customer service but this by far the worst call center environment I have worked in. It’s a disaster from day to day systems going down, irate customers, escalation calls, can’t fix issues because systems are not working , but you still get written up, so far I have 3 writes ups that are not all my fault. I also detect some racism from this company as there are no minorities in Team Leader, training or Supervisory positions. They also require you to send a picture of yourself in training failure to do so they will not allow you to finish the training. Unfortunately I can prove that this is a form of racial profiling or ethnic profiling with Convergys employees.
I recieved a call from a man with an east indian accent about a week ago, saying I have been chosen special by Comcast to a low price promotion. The number he calls from is: 855-679-0359. He told me the package that I currently pay about 189.00 per month , I will now be able to get the same for 80.00 per month. The caviat to this was that I had to pay for six (6) months total upfront (480.00) OK, I said to myself, , I can do that, it's a great deal. Then he went on to tell me the way I had to pay the 480.00 was by putting the money on a Netspend pre paid card that I would recieve in the mail in about a weeks time. Apparently the partnership with Netspend was the entity paying the freight on the unbelievable package. Again, I said OK, this is a first for me, but still almost believable. Then when he told me that he knew I had an outstanding balance on my accout of about 469.00 and that because of the promotion, that I should not pay that balance, that I infact would recieve that as an extra bonus! That i do not have to pay the open balance due on my account. At this point I feel uneasy. I did tell the man ok and I will wait to recieve this card in the mail.
When I hung up the phone, I immediately Googled: "Comcast - Netspend Promotion", and was appalled to see in black and white numerous reports of this alleged promotion being perpetrated. Now the part that really scared me was the fact that this person on the phone had direct access to my accout information, which means that he has a direct access to the Comcast database and in real time to boot. This wasn't just a data dump from a point in time, he had exact up to date info on my account. I find it amazing that this obvious breach in security has been reported, we know the phone number it's coming from, and yet Comcast has done nothing to take these clowns out. Really this is a federal offense, once they are using credit/debit cards, this is mail fraud, credit card fraud amongst many other charges. How can this be? Why is the man still out there perpetrating a fraud for at least weeks and months now and Comcast can't stop them?? With the ridiculous fee's they charge us, I would at least like to think our account information was safe and secure, and it's not...I have the prepaid card now and the man on the phone wants me to load it up with funds, saying only I can use the card like any card, true enough, but he will then want me to use it to pay the "Comcast Promotion" which by the way I asked to get me in writing email or regular mail. and I would then follow thru. I hung up on the man and he proceewded to call me 18 times in the next 10 minutes until I had to block the number....
On July 16,2015 I Went To Their Location In Bartlett,Tn.To Pay 160.00 Of 348.05,In Which The Bill Was Not Late,Then I Turn Around As I Do Every 2 Weeks And Paid Them 175.00,This Was Paid August 14,2015 At Their Bartlett,Tn.Location,They Turn The Services Off Claiming I Owe 172.40 Of 520.45,Over The Period Of 2 Months,In Which I'm Only Suppose To Be Paying 134.00,I HAVE NEVER SEEN A BILL FOR 134.OO TO THIS DATE!!!It's Always Anywhere Between 200.00 And 500.00,Every time I Pay Them I Pay Between 160 To 270.00,And They Still Send Me A Bill For 200 To 520.00 A Month.The So Call 172.40 Was Due August 20,Because Of A So Called Recycling Date Which New To Me They Cut The Services Off,And Had Nerve To Tell Me Even If I Decided To Pay The 172.00 I Still Owe 520.00.I HAVE NEVER MISSED A MONTH PAYING THEM!!!!!I will Be Taking All Their Equipment Back And Seek The Advice Of An Attorney.
I have received a billing from: TCI / Total Card, Inc / Security Credit Services, LLC in the amount of $2,671.03 for Citibank South Dakota, NA. I have never had an account with Citibank South Dakota, ever!
My credit is good and this has never appeared on my credit report. I just recently got the reports and it was not on there. Many years ago, I had a standard Citi Credit card which was paid off 10-16 years ago.
I called and told them this is not mine. They want me to pay $78/month for 1 year to pay this balance off.
This is a complete Scam and I need to know how to stop them and further report them.
I was told I would be a charged a $100 unreturned equipment fee upon cancelling my service with Comcast. The fee is for a cable box that I received as a part of my internet package. By the time I found out about this, I had moved out of my sublet. and my landlord had thrown out the box. When I was given the box by an Xfinity employee, I was not told in any way that I had to return it or that there was a fee associated with it. In fact, I did not even need the box, as I did not have a tv inside my sublet. I have called customer services a few times to try to get the fee waived, but they were very dismissive and told me that nothing could be done about it. I would be okay with the fee if it had been verbally clear to be that the cable box was rental equipment and had to be returned, but since I wasn't, I feel incredibly scammed and disrespected as a customer.
Comcast Reviews
I signed up for Xfinity service with self installation. I received equipment and attempted to install. I could not get the equipment to complete the setup process so I therefore contacted customer service. I was told that the reason that I could not connect was due to the fact that the connection at the pole was not a Comcast connection and that a service tech would have to be dispatched to correct and I was going to be charged $60 for this service. I then told customer service that I would be sending all equipment back to provider and I did not want the service. I received an email the next morning charging me $32.78 for partial month billing. Why should I be charged for a partial month when I never even completed the set up process? Why did this company want to charge me $60 for a tech to complete Comcast portion of install ( much like the electric, gas or phone services, I am responsible for what's inside my home, they are responsible for the outside) This company has failed as a provider that states they care about their customers
Comcast says my internet is 20 dollars a month. They keep raising the price each week it went to 65, 84, 160. They are charging me for cable tv and i don't get it. I tod them I want it lowered, but they won't and I told them they are over charging me and I don't have TV just Internet and they don't care and won't help me.
I ordered comcast xfinity online in oct 2016. the package deal came with a $100 reward card after 90 days. its been 120 days,no reward card. contacted comcast twice today . first time i was told i was wrong the package i ordered did not have a reward card. they claimed to pull up my order onlinre but refused to send me a copy of it. then told me they would investigate it . got an email 3 hours later, guess what? you get nothing. went back online again at 3:30 pm . was told they can't look online, contradicting what i was told this morning. said it would take 24-72 hours to investigate this, really? i consider this fraud and decptive practices. it becomes my word against theirs. they don't seem to care about the customers. looking thru online chat forums. it seems lots of people have this same issue or similar. comcast refuses to honor its promotional deals. this is a breach of contract to me.
I would truely like to know if it is against the law to charge someone for a product or service they don't have or need. first off i am being charged for a phone line that i don't need because i use my cell phone. comcast told me that my bill would be higher if i cancel the phone line (bs). second, i am being charged to rent their modem/wifi unit because they said my modem which i spent good money for, was the problem for slow internet speeds. theirs is no better. third, i have never gotten their advertised internet speed that i am paying for at any time of the day or night.
i was paying for their internet blast which they boast a 150 mb/s download speed and was still buffering at times. when buffering i would check the download speed to discover a whopping 6 mb/s. they sent more than one tech, each one said the line was good (woopie)but left with no explanation. fourth but surely not last the poor tv they offer for their prices. the glitching, no sound and picture canceling issues are ongoing and i think last for me is the wait time to get an agent on the phone only to be lied to in the end.
At the end of 2015, a promotional deal had expired through Comcast, where I was paying $89/month. My next bill had gone up by over $60, so I called Comcast and I was offered another promotional deal at the same $89/month. It was a 24 month contract, with a hefty penalty if I cancelled early. I figured since I have been with Comcast for over 30 years, I didn't see any reason why the 24 month deal wouldn't work for me. Boy, was I wrong! My first bill arrived and the $89 deal was now $145. I had free internet, and HBO, and some other channels I don't watch. The first year, now ended, I continued to pay the $145. In October, 2016, my bill had gone up to $171. I called Comcast who said the promotional deal was only for the first year, and then I guess they can do as they see fit for the second year. I said no where is it written that the 24 month contract could be changed after one year. So they said they would find another promotional deal for the same $145 I was paying with free and faster internet included. I would still have to pay the $171, which I did, and they would have a credit on my next bill for reimbursement. Just got my bill and it is now $188. I do not understand how they can get away with this thievery. I have no idea if this so called "contract" is real since they change the rules on a dime, or if I do indeed cancel, will I get slammed with the hefty early cancellation fee. Something has to be done. I think they have their meetings and just laugh at all of us!!
Absolute worst customer service. Just paid $500 to restore service its been over 48hrs and still no service 10 customer reps later and still on hold as we speak for 35 min......if it is not resolved today we can go ahead and cancel and I do not expect a bill or cancel fees. It took 5 min to take my money but a severe lack of respect and customer service to get it turned back on... I've written several reviews and my next call and email will be to the CEO
Comcast over charged my business FOR 17 months. Thats about 680.00 and they refuse to refund the money they overbilled.
They insist that we take a 17 month credit. let me get this straight. they overcharged me 17 months costing me 600-700 dollars and now refuse toi send me MY money that I have been without for 17 months.
Concast insists that I let them keep it offering me a credit for the next 17 months. What a ripoff. They said the only way they would refund the money was if we canceled the service. we called to cancel and take our video monotering to another company and they said they would charge over 500.00 for terminating the contract.
What has this world come to. We have called and called and talked to serveral people and we are on hold so long then they drop the call. If they take money out of your account via autodraft and they overcharge you 17 months then they need to return the money they took our bank account. refusing to return the money is thieft in my eyes. demanding we let them hold it as a prepayment for the next year and a half in the future when they have already had the funds for the past 17 months is nothing short of thievery.
SHAME ON YOU CONCAST!
We would like to file a formal complaint against Comcast for lack of ethics, lack of providing services that we fully paid for, conveniently now they have “lost” all records of the numerous times each and every month that their services were faulty and we could not conduct business during our business hours. Now, when we finally switched our services to AT&T who can provide consistent service without such interruptions. 2 and a half years ago our business was able to purchase an office instead of renting one. We asked Comcast to transfer our service to the building right next to the one we were in at that time. It was not a new service, but a transfer of service. However, their deceitful sales representative and the hidden clause within the contract (way down in the fine print) stated that the transfer of service meant we signed a new 3-year contract. Why would a “transfer services contract” have anything to do with starting new services? It is just another way to scam their customers and continue to rake the payments in and not invest in the quality of their services.
We run a small business dealing with hundreds of other companies across the nation, and handle their upset customers. Every part of our business depends upon reliable internet services; including ring central for all faxes and Voice Over IP (where the phones are recorded via our internet as well). For a small business we spent a pretty penny every month to Comcast. It is absolutely MANDATORY for the internet to function in order for our business to operate. Over the last year we have had at least 2 or more times a month when our whole office comes to a stand-still because of Comcast’s inability to provide the services that were promised. We had 10 employees sitting waiting, costing the company money paying them to wait for an indeterminable amount of time for Comcast to make their services operable again. We even added another modem to act as a backup when Comcast went down (paying AT&T to fill in when Comcast could not do their job). Rediculous!
We had Supervisors, techs, we had multiple representatives all speak with us about the lack of services; all promising that they would “fix the problem”. We were informed that the contract could indeed be terminated without penalty if we could prove they did not provide the service that we were paying for. Miraculously, the numerous phone calls made to them are now non-existent and they only have record of us calling one time for support in September!
In closing, Comcast has failed to provide the services that the sold our company on. We paid for these services without discounts or refunds for the hours upon hours of receiving no service at all and still paying for 10 employees to wait until they (Comcast) can fix their service. Only for it to fail again in another day or two. Ultimately, they should be paying our company for the lack of services, deceitful sales, falsifying records and evidence, and they should pay for all the wages we had to pay due to their negligence. They want to still charge our company for the remaining balance of the contract, but they cannot provide the service. Please, if you are looking for internet services for your teenage child; you may be ok with Comcast. When your business needs to have vital services that you pay handsomely for, we urge you to consider using another provider who won’t “lose” the many recorded calls for help due to their technical service interruptions. You do not want Comcast who falsifies records to say you did not call for help – just so they can continue to charge when they know they are wrong. Look at another Service Provider!
Xfinity upgraded their system and sent popup messages to my 91 year old mother on her TV screen, that in order to continue to see HD she had to order boxes with a self install kit which would ship for free or a tech will install for a fee. She chose the tech. He arrived on a Sunday spent 45 minutes removing her 2 boxes and replacing them. On Wednesday of the same week 2 boxes arrived via UPS, which she did not order. A week later she receives a bill for 6 boxes, shipping and handling additional service fees, outlet fees, totalling $178.00 in addition to her normal bill. She almost had a stroke. I returned the unopend boxes called Comcast, very uncooperative. I explained that my Mother is 91, she cannot pay a $350 bill for their mistake. She has 2 boxes not six, she should not have to pay a $50.00 installation fee, since the Tech took as long as he did and was trained. The boxes they shipped were not ordered and the original message said if ordered they would be shipped at no cost. The agent tells me she cannot issue credit until the boxes are received even though she sees they are in transit. The 2 the Tech took with him and the 2 I returned. That was infuriating since she knows they are not in my Mother's house why should she be penalized for their upgrade and error! Could not speak to a supervisor have been dealing with this for a week, getting no where.
I have XFINITY Comcast for internet and it was fine. Due to work, I had to add a landline so I figured I would use XFINITY Voice. After multiple issues with the service, new modem, and even a technician visiting and inspecting my home, I had to remove the service. The phone line would cause the internet to blip while I was using the phone. I am now suffering repercussions because of that. I called within the 30 days to have the phone line removed and go back to what I had previously with the promotion I had - Instead I received a cable modem box delivered to my door. I never ordered cable! The agent told me he would create a bundle and I told him that I didn't want the cable. He responded with "then just enjoy the savings". He told me the new modem would be mailed to my house, I declined it.... it came anyway!
I receive my next bill and it's more than double than my last bill. I call and find out that (1) there was a disconnect order (2) I had a techician scheduled to be at my house ON THAT DAY (3) I was charged $29.95 shipping and handling for the modem I declined!! I escalated the call and was told that a supervisor would call me back. I receive a call almost A WEEK later and when he can't resolve the issue, he tells me that there is no one I can speak with above him! SERIOUSLY?! Did I just speak with the CEO of XFINITY!?
XFINITY is the absolute WORST in customer service!!!! I honestly cannot believe how they have gotten to be such a large company when they are so ridiculously horrible!!
Well Comcast cant lie to me. Installed internet service (middle tier)..ethernet to modem- new HP dual processor computer.. (ie no wireless).
Continual repeateded "dropping"and slow service. Ie spining to connect like dial-up for long peroids.call to Comcast - a test on modem from comcast to my home showed "weak" signal. original call to comcast 1st call set up tech to check for problem.
Tech shows up with "whats YOUR problem?" (excuse me?)..walks in and doesnt even go to modem and starts in with {maybe your neighbors are on internet and that is what is slowing you service down"(Excuse me?). i explained that i didnt care if my neighbors were on interent gaming 24 hours a day that doesnt factor into this scenario ie I dont care i want service! ) so . he leaves without looking at modem and comes back and states it was a loose connection that had water in it down the street and good bye )
2nd call- this call went to the phillipines- explained scenario- requested re-visit due to continual slow service and drops -- and credit , was told credit would be given and tech will come ..10 days later no call- no credit- no tech
3rd call- to Michigan, explained no call and no tech appointment made -2nd time- informed 2nd time credit would be given for delay
3rd call - to Indiana, call to re-schedule and ask if credit was given - no documentation of credit given for delay and slow service and dropped service . note by this time i was ready to go over everything AGAIN. THIS TECH DID ASK ME TO DO SPEED TEST (yeah!) this tech said speed was ok.. well guess what.. it doesnt work i told her even if the speed is good i was told my modem was having weak signal ..SO ...she finally asks me to ping yahoo.net wait no ping google yahoo doesnt like being pinged.. whatever so i go to command and ping google and guess what 50% date loss !!!! Read on kiddies it gets better...then i hear her say to me.. well do you have squirrels in FL? cause they can eat the lines...I DROPPED MY PHONE OK ? ROFL ..ok finally we have an answer ( this is your problem not mine) -now can i get a credit for not providing me service that i requested ? well here is the reply.you have to call back - hello? no way in hell i have called for credit 3 times now and i am NOT calling again for credit !!------reply- """. well you had service YOU USED 266 GBS LAST MONTH . at this time i had to explain AGAIN ) that i use the internet for classes and that i need constant service that does not drop and i want a credit because it drops my classes causing me to lose my courses..she didnt want to give me credit until i explained - that i dont pay for a car that works only sometimes and not WHEN I NEED IT ! so then- she wants to haggle over HOW MUCH TO CREDIT. i finally stated well if it is 50% data loss then credit me half of my bill! i only wish comcast wasnt the only provider in my area,,.24 days later still waiting multiple classes dropped ..dealing with comcast is a complete joke -- incompetent total....i want a whole new set-up..yes.. dig again( a new line) and new modem start over - get it right!!. come to find out the original set-up tech probably was in a hurry and "clipped" the line...upon installation. no matter what ..know this..they will lie, lie lie...any way not to admit they were wrong or that there actually is a problem ( ie speed is ok ) in any way ...and the part about i used 266 gbs (so i had service) doesnt quantify the fact that when i NEEDED the service ..it wasnt there...still waiting and my commands ping show average 25% loss even now..and dropped service 4 times today alone ( i am taking pictures) . This is the problem with America today-- nobody wants to admit fault or fix a problem - comcast is the epitome of this problem!! ----off to feed the squirrells!!
In short we got on a $159.99 month plan for 2 years in August Comcast had us set up automated payment and on Sept 5 2016 Comcast took $533.00 out of our account. When I called they had me speak to 2 supervisors and 1 customer service rep this took 2 hours between hold times and I was told I cannot get our money refunded for at least 10 days! Then a woman from the so called finance dept left a message on my home phone yesterday I have it saved because she stated they could not issue partial refunds so she is worried that if she refunds the entire $533 it will put my account at a balance of over $700.00. Ok I am no mathmatician however I am starting to wonder if these people are OK how in Gods name would my account then have a balance of over $700.00 WHAT! The online bill shows the October payment wih taxes is going to be $208.00 so call me crazy but given I am on the $159.99 plan how is it possible that I would owe more?! These people are crazy bottom line. I am literally physically ill over this my fiance doesnt even know they took that much money out for the first payment I cannot bring myself to tell him we have other bills! And now I may have to wait up to 10 days and somehow if they refund me the money THEY OWE ME I will then be in debt $700 on an account we owed nothing on WHAT!? I seriously cannot deal with this just stay away from this company I have all the bills ,payments and voicemail saved. They are crooks there is just no two ways around it.
I moved to Fort Myers about 2 years ago. My apartment complex gave me a referral to a rep at Comcast to set up my cable with. I did so, and I told them I wanted base cable and internet. Additionally, I did say I wanted the OnDemand Services but I specifically said multiply times that I did not want the DVR services with that which were an extra $10/month. I also said it to the cable guy who installed my cable that I did not want it.
Guess what, they it added it too my bill for 6 months. I kept calling during that time period too get a refund and I was constantly lied too that the $10.00 charge on by bill that said DVR was just a tax charge and I wasn't being charged for DVR services. I got fed up and went into one of their local service centers, and they did admit it was a mistake on their part, and they could not offer me a refund but only a compted purchases of extra channels for a few months. I took that because I like movies.
6 months later, I go back to that same service station, because my my mailed statments are comeplety different from the amount owed online. During that period I spoke to many peiople, and had an insane wait time. They always directed me back to thier main number because "I was in the wrong deparment." It turns out that I have been paying for this comp that promised for free for 6 months. Then when I go to the store and present the recipt and notes included with that, the Comcast rep says this person never worked here.
I have lived in many places and Comcast seems somewhat ok in those areas. I've been completly taken advantage of in Fort Myers
Today I called Comcast about moving my "internet only" service to a different office suite in the same office building. I advised the customer service agent at the beginning of our conversation that I did not want to change anything about my "internet only" service. I advised that I have my own cable modem. I only wanted to move service to a different suite. I was advised that the fee to move my service was $199.00 with no changes to my account. (That is a large amount of money to move the service)
The customer service agent spent almost 20 minutes trying to convince me to sign up for TV service of $4.95 per month (24 month contract which was never mentioned) and a lower $50 fee to move my service. It was such a pressure upsell, and very upsetting to me since I did not want to change anything about my month-to-month service. Comcast is run like a legal Mafia.
I currently do not have a contract with Comcast, and I would NEVER want another contract with Comcast because the Termination Fee is outrageous if you ever need to cancel the service before completing the contract. The early termination fee is equal to 75% of the amount remaining on your contract. Yes, that is 75% x Monthly amount x remaining months.
After 45 minutes of dealing with this customer service agent, I was told that I would receive the relocation order agreement. Guess what. Not only did Comcast customer service agent set this up as a 12-month contract, with the full $199.00 fee to move the service, she also added a $14.95/month modem rental fee. She was full aware that I had my own cable modem and did not want any contract. She confirmed to me on the phone that it was a monthly agreement before I received the actual contract that they wanted me to sign.
Word to the Wise... Read every word of the contract and don't just click on the Approval box of the electronic signature agreement. Comcast will bleed you to death with their early termination fee if you cancel 1 day before the end of the contract. There would be no savings to accept the $4.95 fee for (24) months + all taxes (about 16%) on the $4.95 + $50.00 relocation fee. Buyer beware, and don't be stupid.
How does this company stay in business? the words "customer" and "service" should never be in the same sentence when talking about Comcast. They have no clue what customer service is.
After putting a moving order in with USPS, I received all sorts of coupons and promotions from various companies. One of them was from Comcast offering a $200 Visa gift card when subscribing to a "triple play" with a "HD preferred package", and a 2 year contract. I did so and was told that I am not eligible for the gift card as my area may not be eligible. REALLY??? THis just seems like deceptive advertising to me. I wish there was competition in the cable market in my area. Even FIOS and dealing with Verizon would be better than Comcast. Unfortunately, my only choices are Comcast or Dish.
Since 2015 I have had my service go from 146.99 to 249.16. everything is the same but the bill. bunde package is 159.99 then have to pay for the modem to use package deal. to maby hidden fees that makes my bill go higher. on disability and cannot keep affording these changes!
Here is a story that I hope helps potential customers to avoid. On TV comcast says "Hey, if you move you will have no interruptions take equipment with you" It's all a lie. I took the equipment made or tried to make an appointment and 2 days later.... Told first time we can turn the line on, then 15 min later said nope gotta have a service tech. Told no phone or Internet for 13 days. Oh No they cannot guarantee that they will be there then. Ok, we needed the land line for my son who has a seizure disorder. We kept a phone since my battery on my cell dies a lot. This comany being a large monopoly could care less about the customer. What a crock. Folks avoid them. I wish we could but I'm stuck under a contract . Take my advice look elsewhere if possible!!! All I wanted is service but we got none and oh yeah, I'm paying 13 days and have no service. I'm to use the apps and their Hotspot and none of that works either!!!!
Here is a story that I hope helps potential customers to avoid. On TV comcast says "Hey, if you move you will have no interruptions take equipment with you" It's all a lie. I took the equipment made or tried to make an appointment and 2 days later.... Told first time we can turn the line on, then 15 min later said nope gotta have a service tech. Told no phone or Internet for 13 days. Oh No they cannot guarantee that they will be there then. Ok, we needed the land line for my son who has a seizure disorder. We kept a phone since my battery on my cell dies a lot. This comany being a large monopoly could care less about the customer. What a crock. Folks avoid them. I wish we could but I'm stuck under a contract . Take my advice look elsewhere if possible!!! All I wanted is service but we got none and oh yeah, I'm paying 13 days and have no service. I'm to use the apps and their Hotspot and none of that works either!!!!
Scheduled payment on acct for 178.30 for 8/6/16. Got my paycheck on 8/3/16 which is what i told them, so i paid them 178.30 on that date by phone. On 8/6/16 they charged my bank acct 178.30 again,which i had already paid on 8/3/16. I called customer service 3 times, 2 i got the phillipines, and 3rd time mexico. None of them would correct their double charge. I needed that money to pay other utility bills and they refused to give me credt on my bank acct.for the double charge on 8/6/16. Said they would credit my acct. I didnt need credit,i needed my 178.30 so i could pay my other bills. Ive been a customer of comcasts for 23 years. Not anymore. Paul Ehlert. Mad.
I pay $300 a month for regular internet and television with Comcast Xfinity. So yesterday I went online to look for a new package what I found is the package I had with one premium television channel and slower internet speed was $99 for new clients. Moreover the new client package 1/3 faster internet more channels, PLUS all of the the premium channels, Supposedly after I spoke with 2 Xfinity Representatives my package was upgraded; I was supposed to get 3 additional premium channels and a better channel line up. Moreover, the internet speed would be faster and I would get a land line phone. It took me an hour and I was still going to pay $179 dollars with tax. But that was something better, so I agreed. The represenative actually sold me a triple play, decreased my regular channels did not include any premium channels! I had more channels before they fixed my and I at least had HBO. I was lied to. I was the victim of a bait and switch, While I waited on the phone for an hour they downgraded my service, instead of upgrading it. I tried to call and couldnt get through. I tried live chat and I guess there wasnt anyone there alive because I waited and waited and waited in que. I don't know when customer service got so bad, that my loyality has no value and they don't even care whether I am happy ot not. Tricked by Xfinity and I cant even get through to complain, which would amount to something IF they valued my business.
I have been a Comcast business customer for 7+ years and have experienced the gradual decline of their customer service. At the moment we are experiencing no voice mail and our hunt group isn't working as a result of a Comcast update to their system 3 weeks ago. We have called 12 times trying to get this fixed to no avail. Now we have tried calling the Corporate Offices in PA for the last 3 days only to speak with mere operators who have no customer service skills and can do nothing but "update" our account. We are told there is a regional manager that is supposed to be calling us (for the last 3 days) and the operator can only send an "internal communiation" once every 24 hours. They even told us that Comcast called us on Wed 4/6 @ 5 pm and left voicemail - total lie, no caller ID or voicemail from Comcast on the business line or my personal cell phone. They claim and advertize the great customer service but honestly there isnt any customer service at all. Just patronizing "operators" with attitude and incredible runaround. We are still operating without rollover lines and without voicemail working as it should. What a way to run a business, huh?! My next step is to write the CEO but I'm sure it would only benefit me, not get results. You know what they say "crap runs downhill" Be afraid, be very afraid if you are a business and thinking of using Comcast for your business account.
Last March I cancelled my service at one place and established totally new service at the place where I live now. I had a final bill of $117 from my former address I will admit it did take me a couple months to pay it so it went to collection but I did pay on May 17, 2015. I thought "Cool that's done" because that was the last utility bill from my former address, boy was I mistaken. Comcast sent the already paid bill to a collection agency, since last May Comcast has tried to collect the same $117 through collection agencies like 4 times and get this every time it's a totally different collection agency. I have documentation that I've already paid which I have faxed to Comcast 3 times. I have my bank statement showing the payment and that the money was taking from my account and the letter from the 1st collection agency stating it was paid in full. I even went to a location Comcast office and had them fax everything also. What's really pissing me off is this crap has hit my credit. Every time I call they keep saying they have no record of my previous calls or that I had already paid. I will be so glad when I can get rid of them. They are a bunch conartists taking advantage of the fact they pretty have the run of cable game in my area. I'm willing to switch to direcTV to get rid of them and I hate satellite.
When you have a problem, their Csr's do not fix the problem they create new problems. I called about a technical problem, they sent a service tech and the LIE they told was about price. They quoted one price and and then charged almost nine times that amount on the bill.
I am a senior citizen and live on a fixed income. I can't afford an extra $50 dollars. That means that the money comes out of my food budget.
This happened to me about 5 yes ago and I ended up paying it. I can,t pay it now which means they are already racking up extra charges they call LATE fees.
What will happen is they will cut off my service which includes my phone and I do not own a cell phone leaving me without the ability to call for help if I need it.
I am a good customer and have always paid my bill on time .
Comcast has so completely confused me . Over the phone I agreed to internet for $ 30 a month, give or take, no other fees, some special offer they were making me but I got a bill for $57.44. Then they made offers to me for t v to ''bundle'' but Comcast missed 4 appointments and a t v cable was never installed here.
Finally a comcast agent made it to our house bringing t v equipment to install but he did not have everything he needed so No TV could be installed. We never had any TV from Comcast. Not for even 1 day, nor for 1 hour, TV Was Never installed at our home.
At this point we were totally disgusted with Comcast , we realized that we did not want any business to do with this company so we took all the equipment we did have from them back in a box to their store on Franjo Rd in Miami Florida , returned and cancelled everything in person.
Meanwhile we got another bill for $165.82 for November , another for $108.38 , both for service we Never Had. Yes I have the bills, Comcast took the money out of my visa before I knew what was happening.
I called several times, and went back to the store on Franjo. The telephone agents were in Asia and I could not understand them nor did they make any sense out of this situation. The agent on Franjo Road Miami told us that he had nothing to do with Comcast telephone sales and could not help us.
I never had Comcast TV , I cancelled the internet after only 2 months, but Comcast has overcharged me $280.00 and refuses to refund this money they took out of my visa account. The bills they sent me are so padded with mystic cost amounts, and the bottom line is that we had Comcast intent for 2 months and Never had Comcast TV. I am out over $200 that Comcast stole from me.
The bills are padded with uninelligible costs, I have been charged for TV that I Never Had, TV was never on via
Comcast , their equimpment was Never on and was returned to their Franjo Perrine fl office . Camcast has cheated me out of over $200 .
Never give COMCAST your Credit Card !
I got hung up on several times while on hold. When I finally got my bill lowered to 136.50 from March 1 to Arpil 1 I paid it. My next months bill came out to be 95.05 for the next month. They also charged me a fee to mail me my cable box which they did not specify. Finally when I went to the comcast store to return my equipment, the had one employee working and at least 25 people who took a number to be waited on. It took me two hours just to return my box and get a receipt. They are the worst cable/internet provider I have ever had the displeasure to work with. I am 100% disabled veteran and RN. They only had 10 chairs max in their small cramped office to wait to turn in your box. The rest of the people were waiting outside. I called the company to complain and try to get my bill right again. To no avail. They are the biggest scam artists that have ever set up business. On top of that they don't even provide a military discount like ATT and Verison do. I will never ever ever purchase any service from them again! Before I selected them I heard from others that they were referred to as "commiecast". Now I believe it. That is why I should have never even gave them a chance to have my business. They are terrrible and I would recommend never using their services.!
COMCAST DOES NOT PROVIDE DISCOUNT FOR DISABLED VETERANS AND ADD SO MANY SCAM CHARGES TO YOUR BILL IT WILL MAKE YOUR HEAD SPIN. THEY MAKE NO ACCOMODATIONS. IT TOOK ME TWO HOURS IN LINE JUST TO RETURN MY EQUIPMENT. THERE WERE 25 OTHER PEOPLE WAITING IN LINE. THEIR OFFICE WAS SMALL AND ONLY A FEW CHAIRS. MOST PEOPLE WERE STANDING OUTSIDE WAITING. MY FIRST MONTHS BILL WAS 203.00 FOR 40 CHANNELS AND INTERNET WHICH I EVEN HAVE MY OWN MODEM. THEY ALSO CHARGE AN ADDITIONAL 9.99 JUST TO HAVE HD. ALL OF THESE CABLE COMPANIES IN THE VILLAGES FL AREA CHARGE OUTRAGEOUS AMOUNTS JUST TO HAVE THE INTERNET. I DON'T AGREE WITH MANY OF PRESIDENT OBAMAS POLICIES BUT PROVIDING FREE INTERNET SERVICE FOR AMERICANS IS ONE OF THEM. THESE COMPANIES HAVE A SEMI-MONOPLY.
Comcast is HYPOCRITCAL using credit reporting agencies.
While using this Practise Comcast refuses to contribute previous account information on behalf of any customer.
Comcast WILL NOT use previous Comcast Customers Account Information to determine eligiblity opening an account.
This is REGARDLESS of how good of a customer you were!
I had 2 different subscriptions NEVER missed a payment! Looks like you can miss a payment or more-Comcast doesn't
care! Comcast does not use that info anyway!
I am demanding, [EVERY COMCAST CUSTOMER SHOULD], Comcast enter previous Comcast Account information in the Credit
Reporting Agencies! If Comcast is going to determine a customers eligilbility for an account, using a credit score
from one of the three credit reporting agencies! Just tell Comcast if they do not then you will go to another service company.
Remember if Comcast will not do as you want-YOU CAN CHANGE!
Discrimatory practises for Not Wanting Credit-cash only.
(ID Theft 2003 & 2004-After Chapter 11-MY debts cleared-Made choice never have credit again-Why make it easy for someone else?!)
Comcast is blocking nba games airing on tbs and espn via Sling TV that are also aired on comcast sports network. this is illegal per net neutrality law. i am not in the same city as the game.
I am a customer of Comcast less than six months, when I signed in. In January 2016. There was a promotion price of 19.99 a month for a year.
Since then, they change the price once, and in April. They double my price. Or even triple. When I complained to customer service billing department. They told me that I have to sign for direct payment. And they removed all kind of promotions that I was not aware of. I talked to other people and they told me that Comcast is known of doing those kind of ripping off customers by changing prices after you sign been for a special price.
First, allow me to start with an issue that transpired on day one of my move. Before I relocated from out of state to Tennessee, I contacted Comcast Customer Support. Everything was pretty smooth at that point. I was told to simply bring the equipment with me to the new home, schedule connection date and time, and be there with someone over the age of 18. Wow! That is easy enough. Unfortunately, they did not tell me that I should not pay my bill. Comcast bills a month in advance. So, when my bill was paid, the money was tied up in another section of the company that the region I moved to had no access to. Long story short, it was about 3 months before the money was returned, sent to correct address, or placed on current bill, and to top all that off, I was told I was getting disconnected for non-payment. When, in fact, I had over paid Comcast by nearly $300, and they owed me money!
Now, let us move on to the final straw that made my decision indefinite to leave this company and absolute, beside horrid customer service!
In Knoxville, Comcast puts a limit on the amount of Internet a household is allowed to use. Once you've reached that limit, they decide to charge you a recurrent fee of $10 for additional Gigabyte usage. Imagine getting a bill in the mail for 100's, even 1000's of dollars, over your normal monthly bill because you used the Internet too much for Comcast's likings. I am not one that downloads a lot of files either. I simply stream Netflix, Amazon, and use PS4 functions. Yes, the PS4 downloads some large files occasionally, but as a customer who already pays an arm and a leg for service, I expect to be able to use it without being charged more. My wife and children stay home during the day. So, with Netflix running for my toddler, that sucks up the data. We are now 3 months into our overage, and we are facing the outrageous charges of going over the allotted amount of Internet Comcast says we can use. Mind you, we already pay nearly $200 a month, but apparently nothing will satisfy the greed of this massive corporation.
I hope Comcast enjoys missing my $200 a month, not including overage fees. I will be giving it to a new company servicing the Knoxville area, WoW! They have no limitations and are nearly half the price of Comcast in every aspect, including cable TV. Goodbye Comcast! Keep doing what you're doing, and you'll find that bad business ethics will only cost you more money as your customers keep leaving you.
Subscribed to Xfinity internet service.All was well until I bought my own equipment to avoid their monthly rental fee.Suddenly my usage went sky high!!! Then I was informed of an overage fee over the 300 GB limit...never mentioned a limit before...told them to put their service you know where...went back to my previous provider and now usage is about 50% if what Comcast said I was using....I will do without TV and internet before I will go back...
So to start, when I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up.
Fast forward to less than two months ago: I moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge with them based on the fact that it is unreasonable to require someone to live in a certain area to fulfill a contract. After several phone calls and being bounced around to different departments, it had not been resolved.
In the meantime, two weeks after I moved (one of those weeks was Christmas), they had already sent us to an informal collections for our equipment, tacked on an "un-returned equipment fee" and I was receiving several phone calls a day telling us to return the equipment. So then I went to the store, because we also needed to return equipment. They gladly took the equipment, but then I was told that they don't have access to your billing account and they gave me the number for Comcast (great business practice btw Comcast- why even bother having stores?). I called Comcast in the Comcast store and was told to wait a week to call them back to confirm it had been resolved. A week later, I spoke with someone who told me that it was all taken care of and I was not responsible for the fee.
What a surprise- A week later, I received another call from them again, attempting to collect the fee and they acted like it had not be resolved. I was able to "resolve" it on that call by speaking with an agent and this time, I insisted that I receive a confirmation number, ensuring me that termination fee had been removed from my account. When I checked my mail today, I had received a bill from Comcast for the fee as well as a Collections Notice from Credit Collection Services.
Keep in mind that I returned their equipment when I went to the store two weeks after I moved. Also, I moved on Dec. 15th. It is now Feb. 1st, which means that while it took them forever to get my account set up right in the first place, they somehow managed to send me to informal collections for the equipment within 2 weeks and then to actual collections over a fee they should have never tried to collect, within 45 days. Who sends someone to collections within 45 days, let alone someone whom you have had multiple calls with and ensured them they wouldn't pay a fee??? Maybe I should send them to collections for the hours and hours of my time they wasted when they first set my account up wrong and then billed me incorrectly when I closed it. Needless to say, the FCC and AZ Attorney General have all been notified. Don't use Comcast!
This company or scam artisits send out a letter along with a check for 3,788.50 written on a Bank of NY Mellon check so the "trainee" can buy 6 prepaid vanille reload cards for $500 each and thne you send back to the po box number and the terainee keeps the differnece approx 788.000
THIS IS A SCAM, Comcast klnows nothing about this, the bank account numebr is fake, what happens is you cash the check, it gets bounced in approx 5 days but by then you take the cash biy the prepaid debit cas and would have sent them back to the fakem PO BBOX numebr and the scam company keeps the cards,
the FBI should looking into this scam, I called the phone number and some guy who sounded like he was from south africa or the philliphines, told me what to do , but whn I asked questions he hung up , I called a few times later and the phoen went to voice mail,
I have been a Comcast Cable user for years, mainly because they have the areas where I live cornered and ther is no option if I want to have Internet service. My main complaint is their inaccurate billing practices. I have 5 consecutive bills that are not updated, poorly explained and overcharged.
Every time I call, when I get through, I receive different information from different people. It never reflects the actual amount due and there should be a law against this. On top of that, when I requested to talk to a native English speaker I was told I would have to go to a physical location because over the phone that is not possible!!!
Has anyone else experienced this issue. We are entitled to have accurate and updated information on our bills.
Beware. These people are crooks! We moved our business to a temporary location for 10 months while we were forced to close because of a large construction project. As we were moving back and wanting to discontinue our service we were told that we had signed a two year contract and could not cancel. No amount of talking (to four different people) did any good. We are still paying. We threatened to cancel our home service which we have had for over 25 years and we were told "Do what you think you need to do." Apparently there is no connection between Comcast Business and the service we have at home. We will NEVER have anything to do with Comcast Business again.
Comcast has deceptive advertisements. It advertised $25 per month for performance internet with a free bonus of 25 MBPS Blast service promotion. When I called in to order, they removed the bonus 25 MBPS promotion. This is deception in advertising.
Second deception: The price is changed to $30/month from $25 when I called in.
Third deception: They offered a monthly discount of $5/month if enrolled in paperless billing(Ecobill). But after two months they cancelled ecobill discount. This is another deception
Comcast tells all lies. It is a monopoly in cable.
Internet access prices are higher in US than in India and other countries. Free internet information highway is hijacked by corporations intent on charging people for free things.
When cities want to give free wifi the cable guys block it.
When i Garrett Gustkey was contacted by CRS sale for Xfinity. I allowed additional service and programming. The Sales person Promised and implied that no additiional charges would be added. past the 139 rate. 1 year later the bill has been raised to $193.00.No movies were addressed. No extra viewing was allowed or inquired about. I call And complained august 2015. ALL THEY SAID WAS wELL YOU CONTRACTED TO CHANGE PLANS. This is a breach of contract plan and simple Comcast/Xfinifty is doing to same thing to all it's subscribers. I wish to file a Class action law suit.
On May 1, 2015 I canceled my Comcast contract and was due a credit of $39-. In the past Comcast would always send me the balance. As of this date no reimbursement check for account # **** ** *** *******. When I called in June regarding my credit the customer service representative said it will be there by the end of the week. Then In 7/28 I spoke to Bernada and still no check. Again I tried on 9/1 and they gave me a reference number :031431514 but feel like it's a delay tactic since I've been brushed off to to forget about my credit. When I inquired to get a manager they gave me the excuse no manager available and tried again to brush me off. Now how much longer before I get a refund check due since May 2015.
As of December 6, 2015 I still have no check, have to file another compliant with the FCC regarding refund and Xfinity will most likely make me wait another 6 weeks again to delay this process.
I had never had this problem with them in the past and still can't comprehend the nonsense with getting a refund that they know that's due to me.
I have xfinity triple player i must obtain services for 90 days and pay my bill full to before they send me my $150 prepaid card which i know they are full of bull and it doesn't take that long to mail it they are just scamming people to get people to sign up with their services i also done research online about this matter other people til this day is still waiting for their prepaid visa card which i don't think i'll never get or they will ever get like i told xfinity at their rewards center i told i'am not going to pay any more until i see the prepaid visa card in my hand first.
Comcast provided my family and I with a , what sounded like, an awsome cable TV and internet option. The Blast package was listed at 89.99 a month. We have three boxes none of which are HD due to the fact that thats not important to us. Each box is five bucks a month. 105.00 should be the total plus tax. Sales tax isnt but seven cents here in Florida so the entire total should be no more then 112.35. Great, that works for us. However the first instalation tech left us with falty service on the TV side whice would stop working in the peak hours of 4 pm threw 9 pm. This is the only time my family and I are home. Our internet as a result of the poorly installed system hardly ever worked and when it did it was byond slow. The hotspot from my cell phone was nearly ten times the upload and download speeds. We called and Comcast sent out the first of senven techs and two field supervisors, this didnt end the problem. This simply made it more stable and now we could use our internet and the TV didnt digitise as much. So after about two months with no improvement I was very angry to say the least. I called to cancel after finding that they were charging me for the freaking service techs to come out and fix what they never installed properly. They said they would adjust the bill and send a special tech out to remidy the problems once and for all. He did, and he did it by him self in a four hour time period in which he completly re-wired my entire 1900 sqft house and the "drop" that was nolonger installed that way do to the signal drops that style of drop or the lenght provided us and other customers. So after a nearly nine month event to finialy get our system up to date and working, they up our bill from 89.99 to a 169.99 for the same exsact service, same channels and same, super fast, slow internet. Now the bill for november of this year is 242.35, how? I asked the lady on the phone to exsplain all of this to me. Durring the process she put me on hold for five minutes at a time and placed me on hold about five times so I forgot all the crap she was spewing that sounded very scripted. She stated that we had missed paying for a month of service and with all of the late fees it accrewed to 242.35. This service is on a month to month baise with no contract meaning they would of shut us off untill the full balance was paid. LIARS . This is a method that the mob used isnt it. Pro rating bills is a way of causing confusion on both parties and alows Comcast to always have the upper hand to normal and not rich people like my family and I. This is anti americian to charge people a car payment to enjoy TV and internet. I will be looking for another provider if there are any affordable suggestions.
This letter contains to a call I received today October 16, 2015 @ 12:25pm from South West Credit collection about Comcast Cable for my Comcast account located at @@@ @@@ @@@ N.J. this location is where I dock my boat for the summer and decided to hook up cable for my kids. On June 24, 2015 around 5pm I went to Comcast cable in Manahawkin where I picked up what I need (cable boxes and remote) and went back to boat and hooked everything up and nothing worked. I called Comcast that day and they said they would send a person on Sunday June 28, 2015 and when person came out he got cable up but the TV kept freezing. That same day I called Comcast and made another appointment for later that week. After several broken appointments and the Comcast service personal not showing up Comcast was to credit me 80.00 and still at this point my cable and internet not working 3 weeks later. My wife and I made several attempts to resolve and to today October 16, 2015 I have not had 1 call, e-mail or letter from Comcast. I will print out all my and my wife’s phone records for proof of how many times and how long we spent on phone with Comcast. On top of it all I called Comcast 2 weeks ago about this issue and I was told she will tour it in and I will hear my e-mail how much my bill would be. Then talking to my wife later that day she said they told her the same thing 3 weeks prior to that. Now today I am getting a call from a collection agency “WOW” time for Comcast to get real. At this point I never used the service not once and now I will pay “0” for my time and hassel from Comcast. I will for a 247.41 dollar bill hire an attorney to fight this bill. Just blows my mind how customers get treated by Comcast. I am tempted to change my home service!!!
I have been working for Convergys for only 5 months. The company started out excellent with paid training which last for about 6 weeks. After training ends you move into transition in which you are coached about normal call center customer service parameters, such as quality, aht, hold times…etc.
After you move into production you are required to sale Xfinity Home Security Services or some other service affiliated with Comcast their client. The training is too basic and does not offer the ends and outs of how to service the customers and clients effectively. For example they do not teach how to handle muiltple accounts under a single customers name as well as how to transfer services , uid, passwords from a old acct to a new one. The main problem is that you are required to get sales. Comcast customers are 80% irate so its similar to working in a at home sweatshop taking back to back calls trying to fix broken accounts that Comcast do not want to deal with so they are routed to Convergys. Currently servicing the New England IP, other major problems include the systems are always crashing, or we have missing applications that are needed to resolve issues and cannot get assistance when. The only assistance you have is a chat but most of the time its queued up and you cannot get assistance from any of your other peers sitting in the chat room.
So far I have been written up for just not using ITG’s internet troubleshooting guides on every call, but the system is down it will still count against you. Not only is it constant systems issues but their zero tolerance policies that they make up only put additional pressure on a already stressful work environment. I’ve never liked doing customer service but this by far the worst call center environment I have worked in. It’s a disaster from day to day systems going down, irate customers, escalation calls, can’t fix issues because systems are not working , but you still get written up, so far I have 3 writes ups that are not all my fault. I also detect some racism from this company as there are no minorities in Team Leader, training or Supervisory positions. They also require you to send a picture of yourself in training failure to do so they will not allow you to finish the training. Unfortunately I can prove that this is a form of racial profiling or ethnic profiling with Convergys employees.
I recieved a call from a man with an east indian accent about a week ago, saying I have been chosen special by Comcast to a low price promotion. The number he calls from is: 855-679-0359. He told me the package that I currently pay about 189.00 per month , I will now be able to get the same for 80.00 per month. The caviat to this was that I had to pay for six (6) months total upfront (480.00) OK, I said to myself, , I can do that, it's a great deal. Then he went on to tell me the way I had to pay the 480.00 was by putting the money on a Netspend pre paid card that I would recieve in the mail in about a weeks time. Apparently the partnership with Netspend was the entity paying the freight on the unbelievable package. Again, I said OK, this is a first for me, but still almost believable. Then when he told me that he knew I had an outstanding balance on my accout of about 469.00 and that because of the promotion, that I should not pay that balance, that I infact would recieve that as an extra bonus! That i do not have to pay the open balance due on my account. At this point I feel uneasy. I did tell the man ok and I will wait to recieve this card in the mail.
When I hung up the phone, I immediately Googled: "Comcast - Netspend Promotion", and was appalled to see in black and white numerous reports of this alleged promotion being perpetrated. Now the part that really scared me was the fact that this person on the phone had direct access to my accout information, which means that he has a direct access to the Comcast database and in real time to boot. This wasn't just a data dump from a point in time, he had exact up to date info on my account. I find it amazing that this obvious breach in security has been reported, we know the phone number it's coming from, and yet Comcast has done nothing to take these clowns out. Really this is a federal offense, once they are using credit/debit cards, this is mail fraud, credit card fraud amongst many other charges. How can this be? Why is the man still out there perpetrating a fraud for at least weeks and months now and Comcast can't stop them?? With the ridiculous fee's they charge us, I would at least like to think our account information was safe and secure, and it's not...I have the prepaid card now and the man on the phone wants me to load it up with funds, saying only I can use the card like any card, true enough, but he will then want me to use it to pay the "Comcast Promotion" which by the way I asked to get me in writing email or regular mail. and I would then follow thru. I hung up on the man and he proceewded to call me 18 times in the next 10 minutes until I had to block the number....
On July 16,2015 I Went To Their Location In Bartlett,Tn.To Pay 160.00 Of 348.05,In Which The Bill Was Not Late,Then I Turn Around As I Do Every 2 Weeks And Paid Them 175.00,This Was Paid August 14,2015 At Their Bartlett,Tn.Location,They Turn The Services Off Claiming I Owe 172.40 Of 520.45,Over The Period Of 2 Months,In Which I'm Only Suppose To Be Paying 134.00,I HAVE NEVER SEEN A BILL FOR 134.OO TO THIS DATE!!!It's Always Anywhere Between 200.00 And 500.00,Every time I Pay Them I Pay Between 160 To 270.00,And They Still Send Me A Bill For 200 To 520.00 A Month.The So Call 172.40 Was Due August 20,Because Of A So Called Recycling Date Which New To Me They Cut The Services Off,And Had Nerve To Tell Me Even If I Decided To Pay The 172.00 I Still Owe 520.00.I HAVE NEVER MISSED A MONTH PAYING THEM!!!!!I will Be Taking All Their Equipment Back And Seek The Advice Of An Attorney.
I have received a billing from: TCI / Total Card, Inc / Security Credit Services, LLC in the amount of $2,671.03 for Citibank South Dakota, NA. I have never had an account with Citibank South Dakota, ever!
My credit is good and this has never appeared on my credit report. I just recently got the reports and it was not on there. Many years ago, I had a standard Citi Credit card which was paid off 10-16 years ago.
I called and told them this is not mine. They want me to pay $78/month for 1 year to pay this balance off.
This is a complete Scam and I need to know how to stop them and further report them.
I was told I would be a charged a $100 unreturned equipment fee upon cancelling my service with Comcast. The fee is for a cable box that I received as a part of my internet package. By the time I found out about this, I had moved out of my sublet. and my landlord had thrown out the box. When I was given the box by an Xfinity employee, I was not told in any way that I had to return it or that there was a fee associated with it. In fact, I did not even need the box, as I did not have a tv inside my sublet. I have called customer services a few times to try to get the fee waived, but they were very dismissive and told me that nothing could be done about it. I would be okay with the fee if it had been verbally clear to be that the cable box was rental equipment and had to be returned, but since I wasn't, I feel incredibly scammed and disrespected as a customer.