After I was accepted into medical school in the beginning of January, I asked a front desk representative at the Boulder Colorado Athletic Club to refresh me on the cancellation policy. They said that that all I had to do was "pop in and let them know and that there was a $0 dollar cancellation fee". The CAC representative neglected to mention that I needed to cancel 1 month in advance to avert a 100 dollar charge.
During the first week of April, I figured I would let them know of my cancelation 3 weeks in advance as courtesy, only to find out about the 100 dollar fee for the month of May. I was informed by the representative at the front to come back to the club the next day where I could speak with a manager to make my appeal.
When I arrived the next day, no one was available, I was told to come back yet another time because the managers were "out of sight". I returned the following day and was able to meet with Chaz (the hospitality manager) who said that "if he could waive the fee he would, but that it would ultimately rest in the hands of Jill" (the general manager). He took my information and was very apologetic and assured me that somebody would be in contact within the day and if not that day, the next day.
Additionally, I received a phone call from a lady who was processing my account suspension. I relayed my frustrations to her as well, she too said she would pass my information along to Jill and recommended that I stop by the club. Again I went and again no manager was around...Still no response from Jill...
This is extremely frustrating, I've gone to the club per Wellbridge representative instruction about 4 times now to resolve this. Each time in failure.
I realize that the one month notification is contractual, however, I consider it non-binding as result of the misinformation relayed to me by the CAC representative. I thought I could trust the word of the CAC front desk representative without having to reference my contract. Apparently that's not the case. I warn you, be very wary of these people.
I've internalized many of the faults of this club from the constant black mold scum ring that lines the men's hot tub which only seems to get scrubbed once every couple of months, to the consistent barrage of broken items and lack of towels...THERE IS ALWAYS SOMETHING BROKEN! Whether it be the hot tub, the pool heater, the sauna, the steam room, the washing machine, it really just depends on the day.
My time is valuable and it has not been respected in this process whatsoever, time after time again, I've been given misinformation. From the misinformation surrounding the contract, to the several failed attempts tor resolve the issue at the club in person.
I've still not heard from Jill. Though, today I received a phone call from Chris, the membership accounting manager. He informed me that they will not budge on this 100 dollar fee despite the misinformation delegated to me by their employee. I find this completely unacceptable from the "premier athletic club" in Boulder. You'd be better off going to 24/fitness just down the road, or to the Colorado Athletic Club Flatirons which isn't falling apart....I've also never heard from Jill.
Very impressive. For 100 dollars/month, I would not recommend it. Their leadership team is incapable of taking accountability for the misinformation delegated by their employees. Furthermore, their leadership team is scattered, unresponsive, and clearly in disarray. Do yourself a favor, don't join CAC Boulder when you could pay half the cost of membership for 24hr/fitness or go somewhere where you will be respected.
Colorado Athletic Club Reviews
After I was accepted into medical school in the beginning of January, I asked a front desk representative at the Boulder Colorado Athletic Club to refresh me on the cancellation policy. They said that that all I had to do was "pop in and let them know and that there was a $0 dollar cancellation fee". The CAC representative neglected to mention that I needed to cancel 1 month in advance to avert a 100 dollar charge.
During the first week of April, I figured I would let them know of my cancelation 3 weeks in advance as courtesy, only to find out about the 100 dollar fee for the month of May. I was informed by the representative at the front to come back to the club the next day where I could speak with a manager to make my appeal.
When I arrived the next day, no one was available, I was told to come back yet another time because the managers were "out of sight". I returned the following day and was able to meet with Chaz (the hospitality manager) who said that "if he could waive the fee he would, but that it would ultimately rest in the hands of Jill" (the general manager). He took my information and was very apologetic and assured me that somebody would be in contact within the day and if not that day, the next day.
Additionally, I received a phone call from a lady who was processing my account suspension. I relayed my frustrations to her as well, she too said she would pass my information along to Jill and recommended that I stop by the club. Again I went and again no manager was around...Still no response from Jill...
This is extremely frustrating, I've gone to the club per Wellbridge representative instruction about 4 times now to resolve this. Each time in failure.
I realize that the one month notification is contractual, however, I consider it non-binding as result of the misinformation relayed to me by the CAC representative. I thought I could trust the word of the CAC front desk representative without having to reference my contract. Apparently that's not the case. I warn you, be very wary of these people.
I've internalized many of the faults of this club from the constant black mold scum ring that lines the men's hot tub which only seems to get scrubbed once every couple of months, to the consistent barrage of broken items and lack of towels...THERE IS ALWAYS SOMETHING BROKEN! Whether it be the hot tub, the pool heater, the sauna, the steam room, the washing machine, it really just depends on the day.
My time is valuable and it has not been respected in this process whatsoever, time after time again, I've been given misinformation. From the misinformation surrounding the contract, to the several failed attempts tor resolve the issue at the club in person.
I've still not heard from Jill. Though, today I received a phone call from Chris, the membership accounting manager. He informed me that they will not budge on this 100 dollar fee despite the misinformation delegated to me by their employee. I find this completely unacceptable from the "premier athletic club" in Boulder. You'd be better off going to 24/fitness just down the road, or to the Colorado Athletic Club Flatirons which isn't falling apart....I've also never heard from Jill.
Very impressive. For 100 dollars/month, I would not recommend it. Their leadership team is incapable of taking accountability for the misinformation delegated by their employees. Furthermore, their leadership team is scattered, unresponsive, and clearly in disarray. Do yourself a favor, don't join CAC Boulder when you could pay half the cost of membership for 24hr/fitness or go somewhere where you will be respected.