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report scam| Country | United States |
| State | Florida |
| City | Margate |
| Address | 2000 North State Road 7 Suite 300 |
| Phone | 1-800-456-0882 |
| Website | http://www.colonialvanlinesrelo.com/ |
Colonial Van Lines Relocation Division Reviews
Had a few issues but they did everything they could and things worked out well.
I had run into a few issues with setting up my move due to a bad storm that came through but Colonial was able to expedite my move. They were a great help especially with the short notice due to the unforseen circumstances.
My experience was ok! could be better
My experience was ok! could have been better if my coffee table was not scratched. I got compensated for the price value of it but the emotional loss is not measurable. But they showed they cared, that is why the 5 stars. Life happens!
Hard working good people
I just moved with Colonial Van Lines from Dallas Texas to Boston and I have to say that the guys that showed up did a great job. Hard workers and good people we did run into a few issues along the way because my sister was supposed to sell a number of items but didnt so the movers had to move and pack extra boxes and furniture. I ended up paying a little more but they worked fast. The sales person and account manager I dealt with also did a great job with the logistics. Im used to having these things managed all the time and Colonial did a great job with it.
This is an update to my previous review of colonial van lines Cvl) relocation division from 2 november 2016. Since i posted that review, within 12 hours cvl contacted me to learn more about my move and its problems and to try to work towards a resolution of the problems. I'm happy to say that we have agreed on a fair resolution of the issues and that it happened pretty quickly. Their escalation manager took my case to upper management and we rapidly resolved all of my complaints. I'm impressed by how quickly they responded and we got it done. They say they are working hard to improve their company's performance and responsiveness and it seems that they are.
Our move with Colonial Van Lines (CVL) was the worst we've ever had. Compared to 17 moves while in the Navy, the incompetence in this move was breathtaking. We moved from New Mexico to Alabama in June, needing storage for our stuff for a couple of months.Job #55436641-CO-R2 The lowlights: Grossly underestimated the cost of the move. It cost thousands more than they estimated. You find this out at the end, prior to them okaying delivery. Brokered a mover that was completely unprepared to pack and load a 4,000 sq ft house in two days. A dad and his son showed up to do the work. Took a day and a half longer than they said it would, finishing at 3 am on a Sunday morning. Overall quality of packing was poor, based on damage when delivered. I was promised climate-controlled storage and didn't get it. When the driver got to Alabama, there was no reservation for my stuff. He hunted down another storage place. CVL told me it was climate-controlled. They lied. Computer was broken, mattresses mildewed, carpets folded, not rolled, and artwork damaged from heat and humidity. They overcharged me for the storage. Numerous phone calls and emails resulted in no repayment. I finally got the BBB involved and got paid the overcharge three weeks later. There is much more, but you have the general idea. Check the BBB.org website for a fuller appreciation of the issues with this company. CVL charged over $2,250.00 for brokering the move. I asked for some money back based on the very poor quality of service. They offered me $150.00 and a document signing away my rights to complain, write adverse reviews, or file any action. I passed on the offer. A complete rip-off based on the quality of service provided. Anybody but CVL.
Colonial Van Lines - Extremely Poor Performance
Our move with Colonial Van Lines (CVL) was the worst we've ever had. Compared to 17 moves while in the Navy, the incompetence in this move was breathtaking. We moved from New Mexico to Alabama in June, needing storage for our stuff for a couple of months.Job #55436641-CO-R2 The lowlights:
Grossly underestimated the cost of the move. It cost thousands more than they estimated. You find this out at the end, prior to them okaying delivery.
Brokered a mover that was completely unprepared to pack and load a 4,000 sq ft house in two days. A dad and his son showed up to do the work. Took a day and a half longer than they said it would, finishing at 3 am on a Sunday morning. Overall quality of packing was poor, based on damage when delivered.
I was promised climate-controlled storage and didn't get it. When the driver got to Alabama, there was no reservation for my stuff. He hunted down another storage place. CVL told me it was climate-controlled. They lied. Computer was broken, mattresses mildewed, carpets folded, not rolled, and artwork damaged from heat and humidity.
They overcharged me for the storage. Numerous phone calls and emails resulted in no repayment. I finally got the BBB involved and got paid the overcharge three weeks later.
There is much more, but you have the general idea. Check the BBB.org website for a fuller appreciation of the issues with this company.
CVL charged over $2,250.00 for brokering the move. I asked for some money back based on the very poor quality of service. They offered me $150.00 and a document signing away my rights to complain, write adverse reviews, or file any action. I passed on the offer. A complete rip-off based on the quality of service provided. Anybody but CVL.
I recently engaged Colonial Van Lines, along with two other moving companies to quote moving my household goods on an interstate route. Two of the companies sent representatives to my home to review my household goods before providing a quote for services. Colonial did not. They relied on my memory of what was in the home and only asked for "larger items" to develop the inventory list and ultimately calculate the cost. The initial quote provided (based on weight) was realtively close to the other two competitors. Since Colonial was the lowest, I chose them for my move. I immediately put $2,100 down for the move even thought the other two competitors did not require a down payment of any type.
I scheduled the move for the end of December but was very clear that this date was not firm based on the fluctating closing date of my home. I was told that this was not an issue and all i had to do was call 5 days before the move to change the date. As the closing date was set, I called Colonial 7 days before the move and rescheduled unit the middle of January. The was done without any pushback from Colonial at that time. A few days ago, I began to ask questions about overweight charges and came to find out that Colonial had not booked an exclusive trailer for my use.
I told the agent that this would be needed based on my experience with a previous move. She then stated the only way to make this happen was to charge me an additional $2,000. Now my total is over $10,000. Secondly, based on closing on my home on a Friday in one state and Monday in another, the truck could not deliver on Saturday. Colonial then increased my cost again by $3000 and said I needed storage fees to pay for holding for a my furniture. I again was asked to apy another $550 down payment to cover the additional cost.
Being frustrated, I reached back out to one of the other competitors to verfiy the conditions of their quote. I discovered that their price did include exclusive use of a trailer and they were not going to charge me storage for the wekend hold of my goods. Therefore, the difference in cost was over $5,000. I immeidately called Colonial to cancel my move and get my money refunded. The call ocurred over two weekd before the new moved date agreed to by myself and Colonial. I was told that there was no way that another competitor could offer that type of deal and that Colonial wanted to see the quote in writing.
I provided the quote (although I probably should not have) and asked again to cancel my move and get my money refunded. The agent continued to attempt to revert back to the original quote and would not grant my cancellation. After several phone calls I got them to cancel the move but was told they could only refund the the $550 deposit. When asked why I was told that i did not give a 5 "business day" notice on the original date change because of the Christmas holiday that ocurred during that week. Colonial wanted to deliver my furniture on a Saturday and sent emails from the agent on Sundays but they convienently did not count these days when it meant keeping my deposit.
I have since cancelled my move and am fighting to get my deposit back, even though i will still come out $3000 to the good if I don't based on competitor pricing. I recommend that Colonial not be used as they had very poor business practices and a lack of overall integrity in their business dealings with me.
I contracted with Colonial Van lines to move some furniture and personal property from a vacation home we owned in Cape Charles, Virgionia to a storage facility in Abingdon, Maryland. They were supposed to pick up the furiture and personal property after packing it on 1/2 or 1/3. We had an agreed price of $2876.05 with a binding deposit of $1005.23 the balance was to be paid at delivery. We were supposed to get a phone call 24-48 hours prior to pick up from the "driver", we did not get a call until 930 AM on the morning of the 3rd and was informed that they would be there about 3PM. The driver identified himself as a subcontractor for Colonial and state his companby was called route 66 van lines. When he arrived in a rentalk Pinske he said in a heavy Russian accent that he had to write up a new contract beteen us and his company for $6000 cash or he would not move our property. He claimed that we had a lot of fragile and expensive things that had to be specially wrapped. I told him we had a contract with Colonial and he had to live up to it if he was to move our stuff. He refused to do anything without a new contract and immediate payment. I told him to contact colonial, he refused, I tried to contact Colonial and they were closed. He left.
I will contact colonial tomorrow for either a refund of the deposit plus damages or they will do the move as contracted.
I will update