Laundry cards are issued at my apartment. The only amount one is "allowed" to load card with is $50. After doing a couple of loads of laundry, the card stops working. Therefore, each load ends up costing about $25.00 instead of $2.00. When I called the company, they told me I had to send them a bank statement to prove I had loaded the money on my card, and can only reimburse me for $20. They have stolen at least $100, since I have loaded the card 3 times ($150) and done about 12 loads ($24) of laundry in total. This company is based in Irving, Texas, and they use an answering service, so there is no accountability to consumers within the actual company whatsoever.
Where to begin? im 60, when i say this i the WORST COMPANY EVER, i have lots of experience to back it up.
In a nutshell, horrible customer service from the "supposed" Area Sales Manager and his staff. phone calls not returned, emails ignored or sent back "with out of office" replies. When you DO get a response, you are still ignored. We have been stuck with this company for the last 2 years and i pray the day comes soon when i'll never have to deal with them again.
We were given a new front loading, 20 lb machine. i have many families who live in this property, so it was intended to be usefull for large loads, blankets etc. since 9/15, i have lost track of how many times the poor service technician has had to come out to fix this machine...dozens, for sure. he has replaced the motherboard 3 times and has told me not only does coinmach KNOW these machines have inherent issues, but the manufacturer does as well. the machine has been technically out of service since march. for the last 4 weeks, it has been dead. i have refused another service call - as it accomplsihes nothing - and have asked for a replacement machine and a credit for the time lost these last 4 weeks. HA! might as well talk to a wall. making matters worse, some twit from their company and , in efect, called me a liar saying they only have replaced the boards once. that is a lie. and they seem to have VERY CONVENIENTLY lost or not kept notes of all the service calls that have been made and that they see no reason to replace the machine.
complaints to the area sales manager have fallen on deaf ears. it is IMPOSSIBLE to get any information from any of their operators as to the leaders of this ripoff company are...the net lists a corporate ofice in planview ny, that seems to not be true. the supposed president of the company, michael stanky, is nowhere to be found (sometimes its good to complain to the top people) but this company must be aware of its horrible reputation and does all it can to prevent people to be able to reach anyone higher in authority than the useless sales people.
DO NOT USE THIS COMPANY! you have been WARNED! and i would be MOST HAPPY to discuss, in writing or via phone, the longer list of complaints i have against this ripoff company and its useless lying sales people.
ONE GOOD NOTE? our service tech is a great guy, knowledgable and far too nice to have to work for this horrible place.
Coinmach washing machines are not rinsing clothes by skipping the rinse cycle and just lowering tne wash water and the light on machine says it is on rinse cycle and goes to spin cycle. Unless you observe the machine while washing, like I did , you would not be aware of the problem. I live in Berkeley, Ca a campus town where Coinmach the major supplier to campuses dorms and apt.complexes. by providing services to landlord to place their machine on site and giving landlords a small percentage of revenues to cover water and electricity. I After I discovered this scam, I went to 2 neighboring apt building and discovered they had also had the same problem. I contacted Coinmach and they would ony reimbures me only for the amount of money for only the loads I had done that day, although this problem has probalbly been happening for without our knowledge.I requested to be paid for everyload and drying for the past month. They denied me . This been a problem with the washer ,they came 4 time for the same problem . Eventually they replaced the washer with adigital timer and thoutht problem solved. As you see still problem. Contact Coinmach to check your washer machine, to make sure you are not getting ripped -off. This literarly stinks.
Coinmach Reviews
Laundry cards are issued at my apartment. The only amount one is "allowed" to load card with is $50. After doing a couple of loads of laundry, the card stops working. Therefore, each load ends up costing about $25.00 instead of $2.00. When I called the company, they told me I had to send them a bank statement to prove I had loaded the money on my card, and can only reimburse me for $20. They have stolen at least $100, since I have loaded the card 3 times ($150) and done about 12 loads ($24) of laundry in total. This company is based in Irving, Texas, and they use an answering service, so there is no accountability to consumers within the actual company whatsoever.
Where to begin? im 60, when i say this i the WORST COMPANY EVER, i have lots of experience to back it up.
In a nutshell, horrible customer service from the "supposed" Area Sales Manager and his staff. phone calls not returned, emails ignored or sent back "with out of office" replies. When you DO get a response, you are still ignored. We have been stuck with this company for the last 2 years and i pray the day comes soon when i'll never have to deal with them again.
We were given a new front loading, 20 lb machine. i have many families who live in this property, so it was intended to be usefull for large loads, blankets etc. since 9/15, i have lost track of how many times the poor service technician has had to come out to fix this machine...dozens, for sure. he has replaced the motherboard 3 times and has told me not only does coinmach KNOW these machines have inherent issues, but the manufacturer does as well. the machine has been technically out of service since march. for the last 4 weeks, it has been dead. i have refused another service call - as it accomplsihes nothing - and have asked for a replacement machine and a credit for the time lost these last 4 weeks. HA! might as well talk to a wall. making matters worse, some twit from their company and , in efect, called me a liar saying they only have replaced the boards once. that is a lie. and they seem to have VERY CONVENIENTLY lost or not kept notes of all the service calls that have been made and that they see no reason to replace the machine.
complaints to the area sales manager have fallen on deaf ears. it is IMPOSSIBLE to get any information from any of their operators as to the leaders of this ripoff company are...the net lists a corporate ofice in planview ny, that seems to not be true. the supposed president of the company, michael stanky, is nowhere to be found (sometimes its good to complain to the top people) but this company must be aware of its horrible reputation and does all it can to prevent people to be able to reach anyone higher in authority than the useless sales people.
DO NOT USE THIS COMPANY! you have been WARNED! and i would be MOST HAPPY to discuss, in writing or via phone, the longer list of complaints i have against this ripoff company and its useless lying sales people.
ONE GOOD NOTE? our service tech is a great guy, knowledgable and far too nice to have to work for this horrible place.
Coinmach washing machines are not rinsing clothes by skipping the rinse cycle and just lowering tne wash water and the light on machine says it is on rinse cycle and goes to spin cycle. Unless you observe the machine while washing, like I did , you would not be aware of the problem. I live in Berkeley, Ca a campus town where Coinmach the major supplier to campuses dorms and apt.complexes. by providing services to landlord to place their machine on site and giving landlords a small percentage of revenues to cover water and electricity. I After I discovered this scam, I went to 2 neighboring apt building and discovered they had also had the same problem. I contacted Coinmach and they would ony reimbures me only for the amount of money for only the loads I had done that day, although this problem has probalbly been happening for without our knowledge.I requested to be paid for everyload and drying for the past month. They denied me . This been a problem with the washer ,they came 4 time for the same problem . Eventually they replaced the washer with adigital timer and thoutht problem solved. As you see still problem. Contact Coinmach to check your washer machine, to make sure you are not getting ripped -off. This literarly stinks.