My $20000 have gone missing through a transaction, into somebody else's account. I have tried to contact Coinjar on many ocassions, only receiving one email back in the last month just to let me know they will look into it.
I haven't had any more response since that first email. I've tried to contact them by phone, only to find out they do not receive phone calls, either in their Melbourne and UK offices. Fifteen emails later and still no response. It's becoming more obvious that Coinjar really do not care about their clients' problem in any way.
I would personally advise anybody in Cryptocurrency to stir well clear of such a con of an exchange. They will offer more money than other exchanges to draw you in, but none of that really matter when all your funds dissappear.
I sent CoinJar $4000 from Westpac so I could purchase crypto currency. I did not realise at the time that there is a daily limit of $2500 for deposits. I immediately sent a support request asking what I should do to remedy the situation. On Jan 8th, I did receive confirmation from CoinJar that they had received the funds but it was "pending approval”. That is all I have heard from them (except generic email responses they send to all support requests) I have searched the net looking for other ways to contact them...all leads have been fruitless. Where is my $4000? I will be following this up CoinJar. Be prepared to pay it back plus the $’s I have lost in the meantime.
2 months ago I made 1 simple transfer out in Bitcoin to my other wallet address of $12,000 which 8 weeks still has not showed. I sent a support request never to hear from them again. This is fraud, I cannot believe that in over 8 weeks they get away with this. I have los thousands The customer service is rubbish. The phone number tells you to submit a ticket. This is a SCAM, and I am reporting them to ASIC. This should be regulated. Do not put your money in CoinJar expecting to ever get it out.
Coinjar are holding onto money that I instructed to leave my account 4 weeks ago. Now I have missed out on opportunities, lost about $10,000, been charged enormous trading fees and have no money. That is 4 weeks, 2 support tickets (because they never answered the first one), and NOTHING.
Asher Tan and Ryan Zhou, you will end up in jail - scammers. I missed out on doubling my money and I could have moved it elsewhere. I have been assured by the recipient that no incoming transaction has even been attempted. They are holding onto the Bitcoin, Ripple (BTC or XRP) or whatever you transfer, wait to make the maximum profit and either just keep the money or (as I've read from others) may send it on when they feel like it.
This unregulated business is a SCAM and Cryptocurrrency traders should stay away. I am not the only one. A friend of mine only last year transferred money into Coinjar from their reputable bank. After waiting 10 days, he also emailed Coinjar Support which is the only form of contact and almost immediately received a reply saying that a member of the support team would be in touch and that this typically took two hours though at busy times it could take longer, and never heard back from them again.
I should have listened. Stay away, they are a SCAM exchange, trading whilst insolvent, and just stealing everybody's money. I will never trade in Bitcoin or Send money out again via Ripple or Bitcoin via this company.
CoinJar Pty Ltd Reviews
My $20000 have gone missing through a transaction, into somebody else's account. I have tried to contact Coinjar on many ocassions, only receiving one email back in the last month just to let me know they will look into it.
I haven't had any more response since that first email. I've tried to contact them by phone, only to find out they do not receive phone calls, either in their Melbourne and UK offices. Fifteen emails later and still no response. It's becoming more obvious that Coinjar really do not care about their clients' problem in any way.
I would personally advise anybody in Cryptocurrency to stir well clear of such a con of an exchange. They will offer more money than other exchanges to draw you in, but none of that really matter when all your funds dissappear.
I sent CoinJar $4000 from Westpac so I could purchase crypto currency. I did not realise at the time that there is a daily limit of $2500 for deposits. I immediately sent a support request asking what I should do to remedy the situation. On Jan 8th, I did receive confirmation from CoinJar that they had received the funds but it was "pending approval”. That is all I have heard from them (except generic email responses they send to all support requests) I have searched the net looking for other ways to contact them...all leads have been fruitless. Where is my $4000? I will be following this up CoinJar. Be prepared to pay it back plus the $’s I have lost in the meantime.
2 months ago I made 1 simple transfer out in Bitcoin to my other wallet address of $12,000 which 8 weeks still has not showed. I sent a support request never to hear from them again. This is fraud, I cannot believe that in over 8 weeks they get away with this. I have los thousands The customer service is rubbish. The phone number tells you to submit a ticket. This is a SCAM, and I am reporting them to ASIC. This should be regulated. Do not put your money in CoinJar expecting to ever get it out.
Coinjar are holding onto money that I instructed to leave my account 4 weeks ago. Now I have missed out on opportunities, lost about $10,000, been charged enormous trading fees and have no money. That is 4 weeks, 2 support tickets (because they never answered the first one), and NOTHING.
Asher Tan and Ryan Zhou, you will end up in jail - scammers. I missed out on doubling my money and I could have moved it elsewhere. I have been assured by the recipient that no incoming transaction has even been attempted. They are holding onto the Bitcoin, Ripple (BTC or XRP) or whatever you transfer, wait to make the maximum profit and either just keep the money or (as I've read from others) may send it on when they feel like it.
This unregulated business is a SCAM and Cryptocurrrency traders should stay away. I am not the only one. A friend of mine only last year transferred money into Coinjar from their reputable bank. After waiting 10 days, he also emailed Coinjar Support which is the only form of contact and almost immediately received a reply saying that a member of the support team would be in touch and that this typically took two hours though at busy times it could take longer, and never heard back from them again.
I should have listened. Stay away, they are a SCAM exchange, trading whilst insolvent, and just stealing everybody's money. I will never trade in Bitcoin or Send money out again via Ripple or Bitcoin via this company.