My wife and I went looking for a replacement to my Toyota FJ, a more family friendly car as we have a three year old. The salesman, Kevin Moller, came out and showed us a "perfect" 2011 Hyundai Sonata Hybrid. Did the typical sales routine on us stating how it would fit our needs and so on, then proceeded to tell us how it has a clean carfax and pointed out the sticker on the window and that it was a one owner car with no accidents.
Even after I questioned the small amount of damage on the drivers mirror he assured me it was a clean no accidents car. Between the Carfax logo and it listing the carfax "highlights" on the window sticker and Kevin telling us how it has a clean carfax I took it on a test drive. We purchased the car the next day (worst decision I've made) and took it to Disney World the following weekend with our daughter in the back.
I noticed over the course of this trip that the steering felt off and that something just didn't sound right in the drivers front wheel compartment when it would go over a speed bump or a change in the road surface. It sounded like something was loose with the front end, but I still didn't think too much of it as it was a new car (to me) and I wasn't familiar with its own sounds at that point.
Once vacation was over we drove home very cautiously and I just wasn't comfortable with how it sounded so we called the dealership to return it, only to be told that they won't accept it back because they had already mailed our cashiers check. (It was the fourth morning when I made that phone call) I bought this car to keep my daughter safe and now I just put her in danger every time she's in the car.
I pulled my own carfax on the car to find out that it has in fact been in a Front end collision. I'm furious that this information was very deceivingly left out of the information provided from Coconut Creek Auto Mall and that Kevin Moller told us numerous times that there was no accidents. Be very careful if you absolutely insist on buying a car from them, the Carfax window sticker DOES NOT list everything...its only purpose is to hide the negative. MAKE SURE you run your own Carfax or other Vin check first.
This is by no means the "perfect" car Kevin told us it was, I feel very taken advantage of and I do not feel like my 2 1/2 year old daughter is safe anymore while in the car. I would give zero stars if I could as we saved for a long time to be able to purchase this car. Now if I were to try and sell it or trade it in I would have to take a substantial loss. Please learn from my mistake, keep your family safe and take your hard earned money elsewhere. I was lied to by Coconut Creek Auto Mall to buy a car that I would of never bought if I knew it was in an accident.
Steven Weis called me the morning after posting the original review asking us to drive down and come in so they can get me out of that car. He and I made an appointment for 9am this Friday (09/30/16) so he would be working and we could deal with him...also stating that Kevin Moller no longer works there. We showed up exactly at 9am and were told that he isn't there and that Eddie Crocetti (sales manager) would be helping us. Eddie went out an looked at our 2011 Hyundai Sonata Hybrid and said it looked great and that he "Would have no problem taking it back and SELLING IT THE RIGHT WAY THIS TIME". He actually admitted to us that they (Coconut Creek Auto Mall) sold the vehicle to us the wrong way the first time but still Originally only offered to give us credit for what we paid (minus tax, title and fees) towards another car on the lot. We told him that wouldn't work since the phone call from Steven Weis didn't state that and that we were the victims here. Eventually he said he was doing us a favor saying he'd give us the full credit of what our check was towards another car on the lot. We looked at what they had in our price range and the cars we saw were not up to the standards or quality of what we would spend our money on. Especially the one we saw with cigarette burns on the seats, I'm not putting my toddler in a car that was previously smoked in.
Eddie Crocetti then came back saying he could give us a lease for three years, again I said no as I wouldn't own the car and I never originally would of agreed to a lease. The other option he brought up (a few times) was for us to buy a new car and make payments or put the credit towards a more expensive car and pay the difference out of pocket. After about three and a half hours we asked for our money back. Eddie Crocetti told us that was above him and he didn't have the power to do that for us. I asked to speak to his boss to which he responded " He's the manager, there is no one above him". When I asked again if there was a Vice President or President of the Auto mall he told us no and that we'd have to call Hyundai customer service saying this is a Hyundai issue. I explained that Hyundai didn't lie to us telling us the car had no accidents, Kevin Moller did. Kevin Moller also represented Coconut Creek Auto Mall, to which Eddie Crocetti told us there was nothing he could do for us anymore, gave us his card, and told us to have a nice weekend. This has forced us to file a complaint with the Attorney Generals office, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services and The Better Business Bureau. Please learn from my experience so you are not a victim of Fraud.
Coconut Creek Automall Reviews
My wife and I went looking for a replacement to my Toyota FJ, a more family friendly car as we have a three year old. The salesman, Kevin Moller, came out and showed us a "perfect" 2011 Hyundai Sonata Hybrid. Did the typical sales routine on us stating how it would fit our needs and so on, then proceeded to tell us how it has a clean carfax and pointed out the sticker on the window and that it was a one owner car with no accidents.
Even after I questioned the small amount of damage on the drivers mirror he assured me it was a clean no accidents car. Between the Carfax logo and it listing the carfax "highlights" on the window sticker and Kevin telling us how it has a clean carfax I took it on a test drive. We purchased the car the next day (worst decision I've made) and took it to Disney World the following weekend with our daughter in the back.
I noticed over the course of this trip that the steering felt off and that something just didn't sound right in the drivers front wheel compartment when it would go over a speed bump or a change in the road surface. It sounded like something was loose with the front end, but I still didn't think too much of it as it was a new car (to me) and I wasn't familiar with its own sounds at that point.
Once vacation was over we drove home very cautiously and I just wasn't comfortable with how it sounded so we called the dealership to return it, only to be told that they won't accept it back because they had already mailed our cashiers check. (It was the fourth morning when I made that phone call) I bought this car to keep my daughter safe and now I just put her in danger every time she's in the car.
I pulled my own carfax on the car to find out that it has in fact been in a Front end collision. I'm furious that this information was very deceivingly left out of the information provided from Coconut Creek Auto Mall and that Kevin Moller told us numerous times that there was no accidents. Be very careful if you absolutely insist on buying a car from them, the Carfax window sticker DOES NOT list everything...its only purpose is to hide the negative. MAKE SURE you run your own Carfax or other Vin check first.
This is by no means the "perfect" car Kevin told us it was, I feel very taken advantage of and I do not feel like my 2 1/2 year old daughter is safe anymore while in the car. I would give zero stars if I could as we saved for a long time to be able to purchase this car. Now if I were to try and sell it or trade it in I would have to take a substantial loss. Please learn from my mistake, keep your family safe and take your hard earned money elsewhere. I was lied to by Coconut Creek Auto Mall to buy a car that I would of never bought if I knew it was in an accident.
**************UPDATE: 09/30/2016*****************************
Steven Weis called me the morning after posting the original review asking us to drive down and come in so they can get me out of that car. He and I made an appointment for 9am this Friday (09/30/16) so he would be working and we could deal with him...also stating that Kevin Moller no longer works there. We showed up exactly at 9am and were told that he isn't there and that Eddie Crocetti (sales manager) would be helping us. Eddie went out an looked at our 2011 Hyundai Sonata Hybrid and said it looked great and that he "Would have no problem taking it back and SELLING IT THE RIGHT WAY THIS TIME". He actually admitted to us that they (Coconut Creek Auto Mall) sold the vehicle to us the wrong way the first time but still Originally only offered to give us credit for what we paid (minus tax, title and fees) towards another car on the lot. We told him that wouldn't work since the phone call from Steven Weis didn't state that and that we were the victims here. Eventually he said he was doing us a favor saying he'd give us the full credit of what our check was towards another car on the lot. We looked at what they had in our price range and the cars we saw were not up to the standards or quality of what we would spend our money on. Especially the one we saw with cigarette burns on the seats, I'm not putting my toddler in a car that was previously smoked in.
Eddie Crocetti then came back saying he could give us a lease for three years, again I said no as I wouldn't own the car and I never originally would of agreed to a lease. The other option he brought up (a few times) was for us to buy a new car and make payments or put the credit towards a more expensive car and pay the difference out of pocket. After about three and a half hours we asked for our money back. Eddie Crocetti told us that was above him and he didn't have the power to do that for us. I asked to speak to his boss to which he responded " He's the manager, there is no one above him". When I asked again if there was a Vice President or President of the Auto mall he told us no and that we'd have to call Hyundai customer service saying this is a Hyundai issue. I explained that Hyundai didn't lie to us telling us the car had no accidents, Kevin Moller did. Kevin Moller also represented Coconut Creek Auto Mall, to which Eddie Crocetti told us there was nothing he could do for us anymore, gave us his card, and told us to have a nice weekend. This has forced us to file a complaint with the Attorney Generals office, Department of Highway Safety and Motor Vehicles, Department of Agriculture and Consumer Services and The Better Business Bureau. Please learn from my experience so you are not a victim of Fraud.