I received this dash camera as a gift from my 2 children on or about February 20, 2016. On March 8, 2016 I registered the product online with Cobra. In a few months, the unit began turning off and on. I am a Ham Radio operator and worked in the phone installation business, so I know how to test a power cord and I thought it might be a power cord. Testing the power cord by feeding voltohmeter current into it, I could not get it to fail by wiggling the cord at its connection with the plug at either end and along its entire length. I called Cobra and they asked me to send it in to their warranty repair facility in Chicago which I did on 30 August 2016 on ORDER NUMBER 583433 per Doris, the Cobra rep with whom I spoke. It came back in a few days with a note that it was a bad power cord and enclosed was my unit and a new power cord. But that was not the fix at all.
I called again and told them and this time they wanted the receipt for purchase (even though it was registered with them weeks before).
I called my son, who bought the unit, and he no longer had the receipt. It was a gift, I don't think it was reasonable to think that when one gets a gift he gets the receipt, because how much one pays for a gift is left unsaid among polite people. Nonetheless, the lady at Cobra said that they would not help me anymore without a receipt. The poor connection is obviously inside the unit and it goes on and off and I have to keep an eye on it to make sure the red power light is on. This unit or one appearing identical to this unit is for sale at Home Depot for an incredible $149.95 and at $59.95 at Overstock.com.
Cobra is making a horrendous fortune on this unit because it is made in China and one can buy very good new dash cams on eBay starting at about $9.00. Some come from China, others are brought in from China and shipped out from the USA. I bought one for $12 and it has both forward and backward looking lenses and is trouble free for about 9 months now. I have no paperwork from Cobra other than the letter I sent in to them with the defective unit. When the unit came back, the note that said it was a bad cord with a tiny scrap of paper with an inaccurate diagnosis and I scrapped it. I hope this helps me and other people get Cobra to be more responsible for the stuff they sell.
I RECEIVED A COBRA DASH CAM for Christmas 2015. In less than a year it began to start and stop intermittently. I called Cobra and they said to send it in as it was in the warranty period. It came back with a new cord, but Cobra had completely deprogrammed it and so I had to reprogram it. Now it won't always start recording even though the red light is on. I have to unplug the power cord and reconnect it and sometimes it'll start and other times it won't. Every minute now the screen turns black for a second with a bunch of green tiny print appearing on it, so if it's changing segments that frequently, it's deprogrammed itself. I called Cobra with this problem while still in the warranty period, but this time they insisted on a receipt. I called my kids who bought it for me and they didn't have a receipt anymore. Although I am sure I filled out and sent in the warranty registration, Cobra told me, "no receipt, no service." So if you give a Cobra item as a gift, keep the receipt or give it to the recipient of your gift and explain to them that although it's kind of crude to give a gift with the receipt (they shouldn't know how much you paid for it) you should do it anyway. THIS COBRA UNIT SELLS AT FRY'S ELECTRONICS FOR $99, but you can buy the identical item without the Cobra brand name on it (it's made in China) and some like it on eBay starting in the $9 range and some of them have both front and rear lenses and record front and rear traffic. I wish Cobra would have used my warranty registration and not denied me my warranty rights because I couldn't produce a receipt.
Dear Aron, I do understand your frustrations, but by disconnecting the device once it was in the download mode, did mess it up. I will forward this email over to management as well. Kind regards, Christine Cobra Customer Support Team Case #: 00156297 Internal ID: 500i000000ngViz Subject Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] ref:500i000000ngViz ---------------Original Message--------------- FROM: Aron [[email protected]] SENT: 9/28/2016 TO: [email protected] [[email protected]] CC: SUBJECT: Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] really ? it won't do anything ? so your saying i messed it up ? i'm turning this over to the BBB . you suck ! your merchandise is junk , and you blane it on me! it didn't say anything about messing up my gps if if i unplugged it , it statec it would take a couple hours to update, who has that kind of time? i will also request a investigation into your business practices through or DUNS # . "my fault" better forward this to your supervisor ??? not happy with COBRA at all!! just watch what i can do , my fault !!!!! Thank you Aron Flanagan > On Sep 28, 2016, at 5:29 PM, "[email protected]" wrote: > > Dear Aron, > > Did you do the link that I sent you and try the download again. Again, if you interrupted the download because you didn't have time to wait, that is what caused the problem that you are having. > > > > Kind regards, > Christine > Cobra Customer Support Team > > Case #: 00156297 > Internal ID: 500i000000ngViz > > Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > ref:500i000000ngViz > > > ---------------Original Message--------------- > FROM: Aron [[email protected]] > SENT: 9/28/2016 > TO: [email protected] [[email protected]] > CC: > SUBJECT: Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > > screen is white , will not respond . just terrible ! it's junk . > i redid the download , said download was complete but be very came back on !! > > Thank you > Aron > Flanagan > > > On Sep 28, 2016, at 3:26 PM, "[email protected]" wrote: > > > > Dear Aron, > > > > If you interrupted the download, you will need to try this link. If this doesn't work, you will need to order the SD card with the update on it. The cost of the card is $12. > > > > 1. If your navigation unit is connected to the computer, then unplug the USB cable. > > > > 2. Download and run this utility: https://downloads.cobra.com/clearHomeBase.zip > > > > > > The utility will clear the HomeBase data folder in your computer. After running the utility, then connect your navigation unit to the computer and update the map/software again to correct the error. > > > > > > > > > > > > > > > > > > Kind regards, > > Christine > > Cobra Customer Support Team > > > > Case #: 00156297 > > > > Subject Cobra.com Contact/Support Form Submission #53068 > > > > > > SUBJECT: Cobra.com Contact/Support Form Submission #5306 > > > > Reason for Contact: GPS Mobile Navigation > > I down loaded the cobra home base to updated my device,states2 hours , I cancelled the update now it wont do anything?? it ha been very reliable up until this point. I am active on home base now trying to update again to see if it will work. > > im very upset , I need this for my job . could cause me to have a accident! >
Cobra Electronics Corporation Reviews
I received this dash camera as a gift from my 2 children on or about February 20, 2016. On March 8, 2016 I registered the product online with Cobra. In a few months, the unit began turning off and on. I am a Ham Radio operator and worked in the phone installation business, so I know how to test a power cord and I thought it might be a power cord. Testing the power cord by feeding voltohmeter current into it, I could not get it to fail by wiggling the cord at its connection with the plug at either end and along its entire length. I called Cobra and they asked me to send it in to their warranty repair facility in Chicago which I did on 30 August 2016 on ORDER NUMBER 583433 per Doris, the Cobra rep with whom I spoke. It came back in a few days with a note that it was a bad power cord and enclosed was my unit and a new power cord. But that was not the fix at all.
I called again and told them and this time they wanted the receipt for purchase (even though it was registered with them weeks before).
I called my son, who bought the unit, and he no longer had the receipt. It was a gift, I don't think it was reasonable to think that when one gets a gift he gets the receipt, because how much one pays for a gift is left unsaid among polite people. Nonetheless, the lady at Cobra said that they would not help me anymore without a receipt. The poor connection is obviously inside the unit and it goes on and off and I have to keep an eye on it to make sure the red power light is on. This unit or one appearing identical to this unit is for sale at Home Depot for an incredible $149.95 and at $59.95 at Overstock.com.
Cobra is making a horrendous fortune on this unit because it is made in China and one can buy very good new dash cams on eBay starting at about $9.00. Some come from China, others are brought in from China and shipped out from the USA. I bought one for $12 and it has both forward and backward looking lenses and is trouble free for about 9 months now. I have no paperwork from Cobra other than the letter I sent in to them with the defective unit. When the unit came back, the note that said it was a bad cord with a tiny scrap of paper with an inaccurate diagnosis and I scrapped it. I hope this helps me and other people get Cobra to be more responsible for the stuff they sell.
I RECEIVED A COBRA DASH CAM for Christmas 2015. In less than a year it began to start and stop intermittently. I called Cobra and they said to send it in as it was in the warranty period. It came back with a new cord, but Cobra had completely deprogrammed it and so I had to reprogram it. Now it won't always start recording even though the red light is on. I have to unplug the power cord and reconnect it and sometimes it'll start and other times it won't. Every minute now the screen turns black for a second with a bunch of green tiny print appearing on it, so if it's changing segments that frequently, it's deprogrammed itself. I called Cobra with this problem while still in the warranty period, but this time they insisted on a receipt. I called my kids who bought it for me and they didn't have a receipt anymore. Although I am sure I filled out and sent in the warranty registration, Cobra told me, "no receipt, no service." So if you give a Cobra item as a gift, keep the receipt or give it to the recipient of your gift and explain to them that although it's kind of crude to give a gift with the receipt (they shouldn't know how much you paid for it) you should do it anyway. THIS COBRA UNIT SELLS AT FRY'S ELECTRONICS FOR $99, but you can buy the identical item without the Cobra brand name on it (it's made in China) and some like it on eBay starting in the $9 range and some of them have both front and rear lenses and record front and rear traffic. I wish Cobra would have used my warranty registration and not denied me my warranty rights because I couldn't produce a receipt.
Dear Aron, I do understand your frustrations, but by disconnecting the device once it was in the download mode, did mess it up. I will forward this email over to management as well. Kind regards, Christine Cobra Customer Support Team Case #: 00156297 Internal ID: 500i000000ngViz Subject Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] ref:500i000000ngViz ---------------Original Message--------------- FROM: Aron [[email protected]] SENT: 9/28/2016 TO: [email protected] [[email protected]] CC: SUBJECT: Re: Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 [ ] really ? it won't do anything ? so your saying i messed it up ? i'm turning this over to the BBB . you suck ! your merchandise is junk , and you blane it on me! it didn't say anything about messing up my gps if if i unplugged it , it statec it would take a couple hours to update, who has that kind of time? i will also request a investigation into your business practices through or DUNS # . "my fault" better forward this to your supervisor ??? not happy with COBRA at all!! just watch what i can do , my fault !!!!! Thank you Aron Flanagan > On Sep 28, 2016, at 5:29 PM, "[email protected]" wrote: > > Dear Aron, > > Did you do the link that I sent you and try the download again. Again, if you interrupted the download because you didn't have time to wait, that is what caused the problem that you are having. > > > > Kind regards, > Christine > Cobra Customer Support Team > > Case #: 00156297 > Internal ID: 500i000000ngViz > > Subject Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > ref:500i000000ngViz > > > ---------------Original Message--------------- > FROM: Aron [[email protected]] > SENT: 9/28/2016 > TO: [email protected] [[email protected]] > CC: > SUBJECT: Re: Subject Cobra.com Contact/Support Form Submission #53068 (Case: 500i000000ngViz ) [ ] > > screen is white , will not respond . just terrible ! it's junk . > i redid the download , said download was complete but be very came back on !! > > Thank you > Aron > Flanagan > > > On Sep 28, 2016, at 3:26 PM, "[email protected]" wrote: > > > > Dear Aron, > > > > If you interrupted the download, you will need to try this link. If this doesn't work, you will need to order the SD card with the update on it. The cost of the card is $12. > > > > 1. If your navigation unit is connected to the computer, then unplug the USB cable. > > > > 2. Download and run this utility: https://downloads.cobra.com/clearHomeBase.zip > > > > > > The utility will clear the HomeBase data folder in your computer. After running the utility, then connect your navigation unit to the computer and update the map/software again to correct the error. > > > > > > > > > > > > > > > > > > Kind regards, > > Christine > > Cobra Customer Support Team > > > > Case #: 00156297 > > > > Subject Cobra.com Contact/Support Form Submission #53068 > > > > > > SUBJECT: Cobra.com Contact/Support Form Submission #5306 > > > > Reason for Contact: GPS Mobile Navigation > > I down loaded the cobra home base to updated my device,states2 hours , I cancelled the update now it wont do anything?? it ha been very reliable up until this point. I am active on home base now trying to update again to see if it will work. > > im very upset , I need this for my job . could cause me to have a accident! >